Lenovo (Raleigh-NC-USA) Review

Horrible!
"Customer service" is a concept they do not understand. Bought my first - and last - laptop on 06/15/20 and it died on 10/26/20. After hours on hold with T/S, I shipped back on 10/30. Since returning, I have spent upwards of 7 hours on hold for chat and phone and the warranty repair center cannot give me any information. Run - run - run away from Lenovo. Their C/S process is a disaster.

I have been using a thinkpad t410 for 3 years now it is still very strong!

I have NEVER had such a horrible experience. I bought a computer that didn't work, sent it back, received the replacement, but the DVD drive didn't work. I ordered the DVD drive and was told it would be here in a week. Week comes. No drive. I call again. They have to look for the information and get back to me. They don't. I call again, as usual wait and hour to talk. They will escalate the order. Order not received. Call again. Nothing noted about escalation. This happened twice. Called again. It would come on 7-21. I call on 7-22. Nothing. Call again today and was told the technician had called but no answer so they sent the part back. I ask for manager. Turns out I have to wait until later this week (the part had not been returned on a slow boat to China). It remains to be seen whether or not I will ever get the part and get it installed and WORKING. Conveniently, I cannot send this review without adding an undeserved star !!!!!!!!!!!!!!!!

I am kamal
i wan t to say that the technical support of lenovo care is very poor, specially in india,the customer executive having negative response. they dont listen ur problems.

i am facing problem in my lenovo laptop, but roud response from lenovo.my system stop working but no response from lenovo even my machine is in warranty period.

very poor..........................

This is the worst company to buy a laptop from. I just would like to say that if you are considering buying a laptop from this company please re consider. After dealing with there warranty support and case managers I would say don't expect a good repair to be done for your laptop. It's like they don't care about your product when you send it in to get repaired and the representatives just make excuses after excuses. Please do not buy from this company. They also expect you to wait a long period of time for a repair to be complete so be prepared for that if you ever send in your device.

Lenovo used to be a decent product with good reliability, not anymore. Product was defective and Lenovo would not stand behind the product. I won't buy another Lenovo product again.

8 WEEKS AND COUNTING to get my wife's dead, Yoga 800 repaired or replaced under warranty. Ugh!

I bought this for my wife directly from Lenovo. It's actually a really good machine (once I deleted the dozens of extraneous and superfluous applications they installed on it). It's well designed, easy to use as a laptop and tablet, and has a lot of horsepower for the money.

The problem is that four months in the machine completely died. I called tech support, went through some diagnostic steps with them, and they determined it had to be sent in for repair under warranty. I was told a shipping box and free shipping label would be sent to me within 3 business days and it should be repairs within a week after being received.

Two weeks later, after three more phone calls, the box finally showed up. Now, about 6 weeks after I shipped it back and a solid half dozen more phone calls, the machine still isn't repaired. I was told the technician was waiting on the discs to re-image the hard drive, it was in testing to make sure it was fixed, and a few other things. Finally, I was told the part needed was on back order. (You people make the computer. You are still selling the exact same model. How can the part be on back order? And why can't you just replace it with a new or refurbished one of the same model?)

Twelve days ago, after another frustrating conversation, I was sent an email asking if it would be OK to replace the machine with another one with certain specs, some standard, some cryptic to me. I said yes. If it was at least the same as the previous machine. Today, I get a reply stating that the replacement machine was exactly the same as the one that broke. (?!) Really? You could have said so in the first place and just sent it. Why would I say not to that? Then I have to wait 12 days for you to reply?

Really good machine, but their warranty is valueless. For the time and frustration spent getting them to repair or replace it - NOW COMING UP ON 8 WEEKS, if you can believe that - plus the time my wife didn't have it to run her business with, I should have just bought a new one. For 20 years, I've only bought from Dell and Apple. That's where I'm staying.

On that note and to contrast, I had a 4-year old MacBook Pro die on me last year. I brought it to the Apple Store in Orlando. The one-year warranty expired, but they offer to send it to their factory repair center in TN to completely refurbish it for $300, including a new battery, new video card, and have couple other questionable components replaced. I left it there with them. Two days later (yes, *two* days), the FedEx driver showed up with it like new. (Exact same one, identified by serial number and some personalized markings). A few weeks later, I got a $300 check in the mail with a note, "Repair covered under warranty". Records showed the video card used in the machine had a defect in manufacturing. That's the way to treat your customers, Lenovo.

I ordered online on 08/10/19 and yet my laptop has still not shipped. All if the representatives I have talked have no idea why it has not shipped. However, I had one tell me it was because my laptop was extremely popular and that is why it has not shipped because your company ran out of the laptop I ordered. Now I know that is a lie because no major computer manufacturer runs out of computers. Him and another representative told me they would email by the end of each day I talked to them. I was a loyal customer to Lenovo but no longer. Horrible customer service because no customer service representative understands that I need that laptop immediately for school.

At first I really liked my computer, then after 10 months it stopped working and I had to send it in for repair. They promised me I would have it back within 10 business days, however they kept it for over a month. After hounding customer support they finally told me that they no longer serviced my laptop and they would send me a new model. I received the new computer and it worked for about 4 months until it broke. I called customer service and told them I wanted a refund and they told me they could process a refund, if I sent them my receipt. I sent it to my case manager and never heard from her again. It has been over a month and she hasn't responded to any phone calls or emails. I will NEVER buy a Lenovo product again and I was discourage anyone who is considering buying one, not to bother. It will only lead to headaches.

Never buy a product from these people. They are glorified scam artists, I bought a brand new laptop from them and the screen stopped working after 3 months of use. I took it to get warranty work twice and they seem to have just lost all records of any work they did on it. Now they flat out refuse to fix my laptop or give me a refund. It is simply absurd i don't understand how a company like this is allowed to operate. Save your money and buy a laptop from any other company in the world because the people here are dumber then a brick.

Sadly, I give this place a 3 star due to Customer Service, the product was great but again, the service was not as cooperative as I thought it would. I had to make a phone call this afternoon so I can get help with an issue on the Lenovo laptop, the one of the employee who picked up the phone was rude towards me because I had hard of hearing, she seem to get mad cuz I couldnt understand what she said, I asked nicely if she can repeat on what she said then Suddenly I got hung up. I am very disappointed that I didnt get my issue resolved. Please fix this.

I purchased their Premium Warranty for my Yoga 730 and still have a year left. You're guaranteed next-day service and it's been 24 days and they've not contacted me despite my regular calls for status updates. Their case managers do not call you back. You open a 'case' with their third-party glorified call center where the reps are nice, but ineffective. You cannot reach actual Lenovo representatives even using the contact numbers on their website. While their ThinkPads are great for mass corporate use, but avoid their consumer-centric devices. Inferior quality parts are used and the same issue will need to be repaired/replaced more than once. Choose any other computer company but this one. You will not get the quality device or premium service they promise you.

Lenovo must be in trouble. Their "escalation department" has been suspended or sequestered because they have too many cases to manage. Their "customer service" uses the power of hold and disconnect to avoid customers. Their "corporate headquarters" in NC has one phone number that leads back to sales, customer service or IT - no accountability at the top and absolutely no empowerment at the bottom. What a bad decision to buy Lenovo - if it works no worries, if you have any difficulty your just out in the cold.

My advice - Don't buy from Lenovo - They boast customers all over the world but are obviously over their heads in the ability to sustain true customer satisfaction and loyalty. This company obviously is not interested in satisfied customers - just sales.

DO NOT order from Lenovo and expect any customer service. I placed two orders back in November of 2020, they stated that once my tax exemption paperwork was on file, they would refund the money. Since then, the Dawanas King, North America AR, Robert Ignacio, and Leslie Ann Cayanan have stopped responding to all requests. Either via email or telephone. I am now escalating this to our state comptroller office.

Stay far away from this overseas company. They are very shady and I have all the emails and less money to prove it. I bought something and after realizing my job was not coming back due to Covid, not but a few hours after placing the order, I canceled. Four weeks later and I still do not have my money back. Emails, Better Business Bureau, reporting to federal agencies, and their still dancing around giving me my money back. It is shameful how they can get away with this. I have children to feed. I may be wrong but I believe my emails are getting answered by AI. Buyer super beware!

Absolutely worst service ever. Spend like 10 hours on the phone back and forth with these people because they punched in the order wrong and swapped our order with someone else, charging $2000 for a dinky $600 E series laptop.

Customer service rep refused access because of the swapped order and refused to assist in any way and pretty much accusing me of fraud. Finally got through to a bunch of other reps and managers, yet they refuse to correct the error because it is "not within our guidelines", and there's nothing they will do. Stole $1400 from us. Had to fire on every angle with a credit card chargeback and a better business bureau complaint before we got our money back.

Typical poor American customer service.

after having problems with my computer I did call customer service and they cant do nothing but to hang the phone on customers because is out of warranty for 3 days Lenovo is not going to make one more penny out of my pocket . After paying $2000.00 for a computer that honestly not worth it I have better service with other competitors

Disgusting return policy. Never used, still box sealed. And still wants 15% restocking fees + shipping. Shipping is ok but 15% comes out to be $114 for me. Insane. Did not honor my request to waive the fees.

Horrible product, support is not existent and rude towards me. If you're having trouble with your product and you are lucky enough to get through and talk with them, you'll not be able to understand what the hell they are talking about because of a language barrier. Horrible experience. Never again. How they manage to stay in business is beyond me.

Does not honor their warranty. I sent my YogaBook in for repair well over a month ago, promised 9-day turnaround. They say they're still waiting for it (USPS confirms delivery). I have contacted them over 7 times and I get a different story each time. The warranty will expire while they still have it. I guess that's their plan, so then they can say they don't have to fix it because it's out of warranty! I cannot believe such a major company would have such terrible product support and treat its customers so horribly. #LenovoSupportSucks #DontBuyLenovo

If I could give less a star, I definitely would. This is worst customer support company I have never seen in my life as well as warranty support. On 31 MAY 2018, laptop's keyboard stop working. I gave a call to customer service about the situation. On that times, I was on my summer school term(last semester before graduation), I needed a laptop so bad. I purchased an external keyboard to do my school works such as writing essays. I told the customer service about that. That means, I can ship my laptop to you as soon as my summer school finishes. On SEPTEMBER 18th, I called and got shipping label from Lenovo. I shipped my laptop that day. My laptop was in service 55 days for a keyboard fault. What it turns out was they(the service) replaced 8 different parts, but they still waiting for the keyboard. I gave them calls for 9 times. All I was being nice as shown on their quality record system. They wasted my time by saying we are trying to escalated your case, and they suppose to give me a call in 2-3 business day. Nobody gave me call. I called them back on the 4th day, I was told the same exactly sentence (they were going to call me 2-3 days). By the time, I received my laptop on NOVEMBER 13th, 2018. I purchased the Laptop NOVEMBER 13, 2017. The box was front of my door. November 13th in Virginia, we had ve bad rain. Box was all wet and sitting front of my door. I called them today and was trying explain the situation 6 times. I explained the whole story 6 different times at each time, because they were hanging up on me. Oh, one of them told me i will refund your money and transfer me to warranty department and she told me that, the system is down and give us call later time. After that call, I made 2 more calls and I had to explained the whole story again and again. The only way out is that going to court. I am very regretful that I bought a laptop from LENOVO.

In conclusion, If you have not purchased anything from LENOVO please consider my feelings and experience.

If you're having issues with your machine; give them a call and find out how fun it is to navigate through their menu with the keypad. LOL

My 80-year-old mother s computer had a monitor issue while under warranty. First I had to mail it at my own expense to them for repair. When I came back the issue was worse. I asked them to replace it, and they refused. Now I have to wait longer and they are supposed to try to send a technician to my mothers house. Almost 2 months without a resolution

My Think Pad Helix hasn't worked well from day 1!!! Went round and round with support, on the phone for 20 plus hours trying to fix the problem, eventually Lenovo had me mail it in only to send it back not fixed. Now my support rep will not return my calls or email... I am at a loss of $1600.00. I would not recommend them to anyone.

I purchased a Lenovo Laptop 1 1/2 years ago and sorry to report, the main mother board died. Of course this happened after the one year warranty expired. When I called customer service, I was told..."sometimes these laptops arrive at the customer and out of the box they are not working". Obviously I am very disturbed. It is now more reasonable for me to purchase a new laptop vs. repairs due to the cost. I do not travel with this laptop and it is used only a few times/week-mostly for email and some light internet surfing. I will never purchase a Lenovo product again!

I currently own three Lenovo products. Two are out for repair. That should tell you about the durability of their products. Both products are less than a year old. Aside from the flimsiness they never have the repair parts in stock. So a warranty purchase for a three days turn around it likely going to take a month or more. Both my units have been at the Lenovo repair center for over 30 days. Not once have they called to update me regarding the status. I have to call them, either wait online via chat or wait on the phone. Having your issue escalated is no assurance that you will receive your item. You are still forced to wait for the parts to come in. SAVE YOURSELF THE HEADACHE-BUY DELL OR HP!

I am located overseas - Middle Europe. I have terrible experiences with Lenovo laptop. It was almost 1200,- USD laptop and top cover crack after few weeks. (I have very good bad for it). After few months, after some MS update, it stopped working. I took it to the store, they refuse warranty (crack cover) and asked me if I want to repair it. Of course I need my laptop, as a bookeeper I rely on it. It was August 27th. 2014. Now on December 8th., after several emails, I got another useles answer - another 14 days to get some part!!!! Never ever buy LENOVO! PLEASE BE AWARE. And from these reviews looks to me it is the same worldwide. I was ready to send a report to NC headquarter, but looks to me like wasting my time, if I read these reviews.

A few months ago I purchased one of their PC/Tablet products. The features were misrepresented on their website and I used that information to make a purchase. Had I known the facts I could have made an informed buying decision rather than one based on a fabrications. This fabrication remains on their website 4 months later for the same product.

I attempted to call and I emailed both customer support and sale support multiple times. I received no reply whatsoever. I know these products as I am the father of computer dating going back to 1967 plus was involved with several software patents.

Bought a Lenovo Y50 UltraHD Touch from Lenovo (their website) - came in, laptop looked beautiful and worked great for 3 weeks!! Then one evening I go to use it and *poof* something fried and a cloud of smoke comes out the laptop. - No worries, I purchased the extended warranty with accidental protection.
Now enter Lenovo Customer Support!

Absolutely Horrible!

The first guy I talked to, "Mario" couldnt do anything, couldnt initiate a repair, a replacement, nothing!! Told me he is going to create a ticket, escalate it and a case manager will get back to me within 3 business days...

Well its been over two weeks, I have called many times and get the same response. I spoke to Erin, Roger, Selene and Joy.

As time continues the product purchase date is moving further away diminishing my ability to return the product for a full refund....

So rewinding back to the initial reason for this review - Bought a brand new laptop (Lenovo Y50 UltraHD Touch), that died after 3 weeks, bought the extended 3 year warranty with accidental damage protection in which the contract explicitly states you get "IN HOME SERVICE WITHIN 4 HOURS.... IF THE PRODUCT CAN NOT BE REPAIRED IT WILL BE REPLACED."

Just so everyone is aware - Lenovo will try to repair the laptop at any cost - that literally means waiting for someone to mine some copper ore and silicon to create whatever circuit board is required before they replace it. YOU WILL BE WAITING FOR WEEKS.

Worst repair service ever. My new unit (less than a month)has been held hostage for a month. All I get each time I contact them is someone will get back to me in 24 hrs. No info on the repair. I cannot even give them a star. Plus when I asked to speak to a manage they would tell me no one was available. What a joke!!! Wish i had read all these before I bought one. The worst part is that it is for my 80 old friend. Thank god I still kept her old unti.

I have been trying for several days to have someone call me regarding issues with my Laptop, Model 330S-15ARR. Seems they prefer that you reach them via Facebook. Seriously? I want to speak to a live person. I am not going to follow instructions via a FB message. So sorry I purchased this product. The screen flickers off/on. The laptop is plugged in, but I have a message "plugged in, but not charging". Should have purchased another HP.

Lenovo is officially dead in the water and unable to ship computers.

Lenovo has gone downhill. I ordered 1 new business laptop in January expecting a February 10 2021 delivery. They charged me for it and the laptop never arrived. This was a $1,890.00 order.

Every day there is a new ETA on their website. I am currently being told JULY 2021 for delivery.

7 months for 1 laptop? The machine will be practically obsolete by then.

All customer service reps have absolutely no idea what is going on - they're all totally clueless. Emails go unanswered - twitter support is missing - impossible to get anyone on phone to do anything.

This is especially painful for me. I personally sold thousands of T series laptops back when ThinkPad was IBM. I personally own dozens of Thinkpads to this day.

I am really unhappy that Lenovo is totally unable to sell and ship computers.

I could not be more disappointed with Lenovo or their customer service.

Lenovo products are nice if they work. If anything doesn't work properly, Lenovo support is terrible. I purchased 5 Lenovo computers for my small business, one didn't work. I literally got transferred 7 times to different departments. All I needed was a thumb drive sent to me so I could reset the new computer and get into the one with issues. Case #40BKBG3 I was on hold for over 50 minutes getting put on hold and transferred around. Not a fan.

Woooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

I bought the YOGA710 laptop 18 months ago, I live in Argentina and in our country you doesn t even have a real customer support. Your company send me to TECHCOM SRL telling that you are not responsible for the attention there. You be just right, its a real shame the way they "work". They had mi computer form more that 20 days and they can't find how to fix the problem. They didn't even send me a cost or date to repair it. I will fix it when I travel to USA again. I had never thought that your company has some poor support for their customers outside USA, it's supposed to be an international support

never had a problem with your computers. NEVER thank God

Lenovo makes very good product because it makes amazing products which can be buyed with low price

Customer service hung up on me twice after having me on hold for 45 minutes for a broken ideapad that's less than 6 months old...sent in for repair...sent back broken and this is what I get.
This will be the very last Lenovo product we ever buy in this house.

If you are lucky enough to get a Lenovo product that actually works be extremely grateful because if you ever have to send it in for repairs you may never see it again. The first time I sent it in they kept it for over a month and when it was returned they had repaired the wrong part! It has been three weeks since i sent it in the second time and not one word of status updates and my emails and calls are never returned. As of right now the Lenovo repair facility has had my computer for longer than I owned it prior to the issue! Probably the worst customer service experience I've encountered with any product. Do NOT purchase Lenovo brand items.

Our 2019 Lenovo Ideapad 81XH laptop stopped working a few weeks prior to their 1 Year warranty expiration, luckily. We sent it back to Lenovo for repair on Oct 23/20 to Houston, TX. They have had it since Oct 27/20. I have called 3 times with no luck getting an update, even messaged them on Facebook. They always promise to get back with an update but never following up. The last call, all they would tell me was the system is down at the repair center . Just read comments on their Facebook page and you ll see what I mean. Worst customer service ever. Last call was Nov 21/20 and still no answers. I filed a complaint with BBB.

I have had a similar experience as other posters in this review section. I bought a brand new Lenovo Yoga 930 from Best Buy in late 2018. I immediately noticed that it had 4 hours of battery life instead of the 12 hours advertised. I went through the Techical Support process. They did not communicate with me for 2 months and sent the computer back repaired. Not only was the battery issue not fixed, they physically damaged the case while doing the repair. Every time I call Tech support they are not helpful. I do not recommend Lenovo products anymore.

Horrible customer/warranty repair service. They've had my daughters Legion laptop for nearly four weeks. No updates via email or calls. Nothing. Have called them four times and they always say we'll "get an update email in 24 - 48 hours". Never get one. This company sucks out loud. If I could give them negative stars, I would.

I initially had no problems with my Lenovo. The Windows 8 took some getting used to, but it was fine. It was about 4 months in that it started having wireless issues. I tried everything from drivers to settings and was unable to fix it. When I contacted Lenovo, a technician (who couldn't even navigate my computer!) messed around for HOURS on my computer eventually told me it was my fault because I didn't know the password for my wireless. Are you KIDDING me? How can 3 roommates' computers all access the wifi, not to mention my smartphone and tablet, when we have the wifi password wrong?! So that was awful, and unhelpful. After this, windows 8.1 came out and I (unfortunately) updated. It sent my computer into a non-functioning mess where I had to restore to get my computer to function. I thought it was odd, but thought my computer may have lost wireless at a crucial moment during the reboot.

I tried to live with the wireless issue, but it kept getting worse. It went from once a week or so to not working at all. Again, I contacted lenovo who went through a whole lot of nonsense (which I had already tried) then told me to send it in to be looked at. I also asked about updating to windows 8.1 and they told me I was better off not since their drivers do not yet support it. (okay fine, but it's now been a year and new drivers have yet to appear on their site...)

I was currently in the UK and they told me it was 'not an issue' and they would look at it over there. After sending it to the UK lenovo (in Germany, which took a week to get there and a week to get back) THREE TIMES!!! (6 weeks without a computer) they eventually told me they don't even look at foreign computers. Every time I had called they told me they hadn't had the part and to send it back in, etc. when they could have just told me the TRUTH.

So I was about to go back to the USA so I waited to send it back when I got home. During this time, my computer's screen also blacked out. Nothing could be done to fix it (found out later it was bad wiring to the screen which they replaced)

In the USA it took only 3 days for my computer to come back, hurray! I immediately had a wireless issue the following day but it only happened once and didn't happen again in the next few weeks so I let it go. I again tried to update to windows 8.1 thinking it might work this time. Again, hours of updating to only get an unusable computer which crashed and glitched. Restore yet again.

About a month later, my computer began crashing when in sleep mode. I would open the case and it would restart. I only caught it once actually crashing. I sent it back in. Yet again a service in good time.

A couple months later (alas) it began losing wireless randomly (not as bad as before) and crashed in sleep mode a few more times stating [Driver Power State Failure]. I have since come to find a few forums DEDICATED to my exact type of computer (Y580). Apparently I'm not the only one who has had an awful experience.

At this stage, Lenovo has graciously allowed me to send it back again even though I am outside my 1 year warranty. I had to argue quite strenuously that this was still the same issue which they have never fixed. I'm hoping this time, I'll get a functional computer back. As of now, even though it has a minimal amount of software on it (Office, chrome, skype...) my computer acts as if it's swimming with a ton of bricks wrapped around it's neck. I can't understand it.

After a two weeks' wait, Lenovo shipped me a broken desktop. When I called the customer service, they didn't apologize or regret. Instead, they tried to charge me for the return.

How much lower could Lenovo still go?

DO NOT BUY A LENOVO YOGA; IT'S JUNK! I would put zero it it was an option.



(Pictured is the computer one of their techs left me when he was unable to put my computer together & broke other parts in the pro eas of "fixing it. " Lenovo said it doesn't qualify for replacement.)

my mom bought me a computer from you guys for school and it survived for half the school year!!!! it was a Lenovo IdeaPad and it continues to show a crash screen and it was dumb!

On February 6, 2014, I purchased a 24" screen desktop that stopped working on July 10. WorldWide Tech people tried to repair it but needed an additional part. On July 22, I received a call from Meg in the Philippines, whose English skills were limited, to the effect that a part that was needed would not arrive until AUGUST 8 !!! That means that my 5 month old Lenovo computer will have been out-of-service for a full month.

When I asked to speak to Meg's supervisor, I was told that it would take THREE business days before someone would call me (one assumes that Lenovo employees communicate via snail-mail).

I have now called the Lenovo corporate offices and have left a message. I wonder how long it will be before another Philippine employee contacts me with a scripted message? My friends all told me that I should have bought a MAC. I should have listened to them.

Paid $600.00 for my Lenovo laptop and got a virus. There's no way to insert a disc to 're-install Windows so it's a one time use and throw away very expensive product that only lasted 3 1/2 yrs.....I won't buy any Lenovo products no more.

Fantastic place. As a Lenovo business partner it s great to see how they do what they do to support us.

The call back system is a farce. It is impossible to get in touch with these people. Even when they call you back you go on a long hold.

ATROCIOUS so-called 'customer service'. Over 5 weeks ago I requested a replacement charger for my Chromebook under warranty. The chat rep was so distracted, I had to keep asking constantly if he was still there. Two weeks latwr, when I still hadn't received anything, I was informed that the package had been returned by the shipping service. So they created a new order, but again they refused to provide me with a tracking number or when to expect delivery. They said they had no way of knowing for sure. So I waited another 2 weeks, contacted them again, and they finally gave me a FedEx tracking number and claimed that the package had been delivered the week before!!! I had not received anything, so I called Fed Ex. Turns out that Lenovo addressed it incorrectly. Freaking geniuses did not think that they should double-check my address with me after the first package was rejected by FedEx as undeliverable? This time, the driver just delivered it at some random address. And Lenovo has again stopped responding to my messages on Facebook when J requested that it be express shipped to me. I haven't been able to charge my laptop since August 12th and these clowns cannot figure our how to ship a charger for a device that still has warranty coverage. This is an embarrassment. Most of my inquiries are ignored. The 'customer sercice' at Lenovo is a joke! I have no choice but to contact corporate and no way am I buying another Lenovo product again.

Its been over 10 months since my yoga 900 was working. The computer has been to two different services departments and is still not working. Lenovos customer service is horrible. Don't buy an Lenovo. Trust me and all the negative reviews. This has been an absolute nightmare.

Absolutely the WORST customer service! I've been bounced around for 10 days trying to place an order. No one takes ownership of the issue. Each representative tells a different story. Finally, I asked to speak with a supervisor. I was told it would be 72 hours! I have already waited 10 days! I haven't even bought their product yet and already I am apalled by their customer services and sales departments. Guess they don't want the business since in 10 days they can't fix the technical glitch that is preventing my payment from processing!

This is a review about your employees outside work. Using the company name to make reservations. A company dinner that was on a company card but didn't tip the waitstaff even 15%. Doesn't look good for business........Negative 1 star

Great people and great technology! Had a fun time visiting!

I was informed that my case was elevated and a manager would call me back in 3 days. Its been 10 days now and no one called me back. I called Lenovo to inquire. They informed me that my case wwas elevated but no manager has been assigned yet. This service is a joke!!!!!

I have a fantastic Lenovo laptop - only way I could get the 16GB I needed - was to buy Lenovo - laptop purchased in 2016. Have a desktop purchased in 2017. Both are great!! Very nice ppl on Chat on the web site also. My laptop cost less than 1/2 that for the similar components of my Sony Vaio - was hooked on Vaio - but since Sony sold this brand - prices are now ridiculous. So glad I found Lenovo - outstanding products for excellent prices!

I don't work here but I hate Lenovo for making LanSchool Web Helper.

I bought my ideapad330 one month ago and yesterday it froze up. When I called customer service, the rude man told me that it was a software problem and was not covered by my warrant. I was offered to pay 70$ for a warranty on software that shouldn t be broke in the first place

Lenovo makes extremely good laptops. I recently bought a Lenovo G510 with Intel Core i5. It is very fast. My friend recently bought an HP Pavilion for about the same price, and the difference in speed and keyboards are not comparable. Way to go!

Very poor; screen goes black, sometimes loosing data.. Customer service worse. Hours on hold OK, called dropped 3 times, they never called back.

Too Bad They Don't have Negative Stars. Go to my Facebook page " Lenovo Company Sucks" . My laptop that is 5 months old continues to break down and Lenovo gives me the run-around about it.

They told me that when the warranty runs out that they will no longer have any responsibility ....even it breaks down 25 times between now and when the warranty expires.

Lenovo is cheap junk !

Terrible warranty support. Failed PC held by them for several weeks with little meaningful communication or attempt to resolve. Incredibly frustrating. Their system for processing repairs seems to be very poorly operated, based on my experience. There seems to be no inherent concern for the needs of the consumer who had purchased and rely on their product. 8/21/18 Update: The case mgr (who was very nice and helpful when given the chance) was finally able to spend adequate time on my case & resolve satisfactorily. I believe that Lenovo is currently overwhelmed in this area and needs to address it.

I have had the worst consumer experience imaginable with Lenovo. I purchased an Idea Pad which was defective, after haggling for several months, they took the machine back for refurbishing and returned a still non working machine. It is Aug, 2013 as I write this. The machine was purchased in Feb 2013. They will not replace the machine and give me a run-around each time. I will never do business with them again and would advise you to NOT buy a Lenovo product. I understand an individual machine may be defective, but the problem is that the company does NOT stand behind it's products.

Wouldnt buy a laptop from Lenovo if it was a $1. They catch on fire!

I bought a thinkpad on Oct 6 2020. It came incorrectly configured, no camera. Customer service is supposedly sending me a replacement, they sent emails with the order nrs, return shipment nrs and the labels. They have never shipped the computer, is is now Nov 11, 2020. I have called customer service numerous times and all I ever get is "I will reach out to shipping", and I should hear something within 24 to 48 hours. Nothing ever happens.

Takes forever to receive any order you place. Now, my husband lost the charger for his Yoga. I ordered one a week ago, received the box and there was a stylus instead of the charger. Called cust service (what a joke) and it took an entire day for them to tell me I was going to get a replacement charger. It still hasn't shipped -- will be another day or two. And won't be received for a week. I emailed and told them they better ship overnight and I need it now. No response. Really incredibly poor customer service. If you're thinking of Lenovo -- just don't. They used to be a good company but are exceptionally poor now.

Lenovo is the best computer I ever had! Thank you for such an amezing products. ;)

One of the worst company in Warranty I sent the laptop twice , first they send it back with a lot of scratch because of bad package , second they did the same with second chance there was another scratch ON THE TOP COVER, the customer service lady tried to help but she couldn't do more than her authority , I'm a Field service engineer I know what customer service means to the customer . this company is so bad and careless maintenance department. I don t like to use their product at all................................

WORST customer service. I have been waiting 3 months for a laptop, then they canceled the order because of backordered parts. They asked me to reorder in the beginning of the following year (which would be an additional 2 months from the 3 months). I tell them to forget it and I would not be reordering, and they still charged my card and shipped the computer even after I told them not to ship. The customer service person was making up nonsense reasons which made no sense at all. I wasted days on the phone with them and each call was over an hour (mostly because you have to wait on hold) - NEVER GET LENOVO

They're quick to take your money, send you faulty preloads, and then you can't speak to someone in the United States to initiate the refund process. It's "someone will call you back".

I have not had nothing but trouble from day 1 ordering a computer from Lenovo. I put an order in and then 3 days later decided to upgrade the system. I called back to upgrade the original order. I paid $200 more for the upgraded version. They said they would send a confirmation email but never got one for the changes. I called back days later asking about my change. They said an email had not gone out because the order got stuck in their system. They would process it and ship it out immediately. I eventually got my computer in the mail. Then after I got charged $1200 and got my computer. I get an email that the original order had been ready to ship??I quickly sent an email stating we got our order no need to send it, they did anyway, it arrived ups and I declined it, I said go back to sender. I later check my bank account and now another $1000 is missing. They charged me for a system I cancelled and I never even accepted the package. I have called and spoken to 2 supervisors. Neither of which has helped me. It is 5 days later and I still don't have a refund. They confirmed the box is in their possession and they have my money and I have nothing! I have called and emailed and no response. This is complete BS! I will never buy from them again. Not to mention the correct computer we got sucks. It keeps stalling and does not work well at all. Waste of $1200!

I recently purchased a server for a client. The sales associate was wonderful and very helpful. The equipment was also very high quality. The after sales support was absolutely awful. If you guys had domestic (english speaking) support reps I'm sure my experience would have gone differently. I had to go back to the sales rep for support who ended up solving the problem for me and was very helpful.

Awesome hardware for high end laptop and mid range android phone. Have been using them for years and still as good as new. Price very reasonable. Great work.