Martha Drummond

Review of Lenovo (Raleigh-NC-USA)

I have NEVER had such a horrible experience. I bo...

I have NEVER had such a horrible experience. I bought a computer that didn't work, sent it back, received the replacement, but the DVD drive didn't work. I ordered the DVD drive and was told it would be here in a week. Week comes. No drive. I call again. They have to look for the information and get back to me. They don't. I call again, as usual wait and hour to talk. They will escalate the order. Order not received. Call again. Nothing noted about escalation. This happened twice. Called again. It would come on 7-21. I call on 7-22. Nothing. Call again today and was told the technician had called but no answer so they sent the part back. I ask for manager. Turns out I have to wait until later this week (the part had not been returned on a slow boat to China). It remains to be seen whether or not I will ever get the part and get it installed and WORKING. Conveniently, I cannot send this review without adding an undeserved star !!!!!!!!!!!!!!!!