Rebecca Lansford

Review of Lenovo (Raleigh-NC-USA)

At first I really liked my computer, then after 10...

At first I really liked my computer, then after 10 months it stopped working and I had to send it in for repair. They promised me I would have it back within 10 business days, however they kept it for over a month. After hounding customer support they finally told me that they no longer serviced my laptop and they would send me a new model. I received the new computer and it worked for about 4 months until it broke. I called customer service and told them I wanted a refund and they told me they could process a refund, if I sent them my receipt. I sent it to my case manager and never heard from her again. It has been over a month and she hasn't responded to any phone calls or emails. I will NEVER buy a Lenovo product again and I was discourage anyone who is considering buying one, not to bother. It will only lead to headaches.