Kerry Jones

Review of Lenovo (Raleigh-NC-USA)

If you are lucky enough to get a Lenovo product th...

If you are lucky enough to get a Lenovo product that actually works be extremely grateful because if you ever have to send it in for repairs you may never see it again. The first time I sent it in they kept it for over a month and when it was returned they had repaired the wrong part! It has been three weeks since i sent it in the second time and not one word of status updates and my emails and calls are never returned. As of right now the Lenovo repair facility has had my computer for longer than I owned it prior to the issue! Probably the worst customer service experience I've encountered with any product. Do NOT purchase Lenovo brand items.