Service America Enterprise, Inc. Reviews

Very bad services. Used to be really good. Wait time upto 45 min. We got disconnected after 45 min wait three times. I am still waiting for completion of Washer repair (which is a complete break down) from last 18 days. I can't get hold of any one. Total waste of money. I am going to move my contracts out of Service America.

One star because there's nothing less!
Boycott the company, maybe new ownership will replace the present group.
Someone honest with principals, and with customer service class.

Have been a customer for 8 years and NOT ONCE when I needed them to come out to fix the A/C as the temp in the house got up to 83 did they ever come. Had to wait several days for repair. Too busy and not enough service people.

Will not make it 9 years.

Everything went as scheduled. Game on time and repaired my dryer in record time. Found the problem and fixed it fast.

Thank you Service America. My contract is worth its weight in gold
Eric Luckl

THE WORST CUSTOMER SERVICE! EVERY TIME YOU CALL ITS ABOUT AN HOUR WAIT TIME! THEIR TECHS DON'T SHOW UP WHEN THEY ARE SUPPOSED TO! YOU WILL REGRET GETTING A CONTRACT - AND ON TOP OF PAYING ANNUALLY - THERE IS ALSO A COPAY FOR ALL WORK.

We have been customers for several years and everything worked well however since the end of 2017 or the company has changed owners, nothing goes. Nobody answers the phone and when we manage to talk to an operator, she can not inform us under the pretext that computers are down. Can not get an appointment date for repair. CEO of a computer company, I can not accept this excuse it shows the lightness of the management of Service America
I hope that after waiting more than a month, the maintenance contract will be respected and our air conditioning will be repaired in accordance with the conditions of sale stipulated in the contract.

We have a sad experience with this Company

wont fix the glass top of my cook top , calling it an accessory not covered since its not appliance.

Had a problem with my A/c Unit collecting water. The tech drained it and then told the company my A/C was trashed, the condenser was rusted; all without ever even opening the unit. (And he never mentioned anything like that to me during the appointment) Even though the water was draining fine I felt the unit was not cooling properly so I called them but now they won't honor their contract to repair anything on my A/C because as far as their records indicate, my A/C needs to be replaced. They won't even send another technician to look at the unit before asking me to invest in replacement of a 9 year old A/C. And the warranty is supposed to cover compressor replacement even if that was a problem.
I truly feel my records got mixed with somebody else, but they don't care to try to identify the mistake at their end.
Very poor experience

Worst company I have ever dealt with !!! They are so unprofessional and rude . I should've checked the reviews before calling them . STAY AWAY

Worst service company ever. They do not honor their contracts!

You CLEARLY don't even read your own reviews!! Notice you've only commented back to the 4-5 star reviews--never the 1-3 star ones!

Will comment that the repair techs who show up are highly skilled at doing their jobs, however I've seen over a good number of years -- especially the last 6-9 months-- that your parts support and dispatching support is HORRIBLE!

We received your "Dear Valued Customer" letter with our last renewal contract and it's the GREATEST PIECE OF FICTION I've read in many years!!!

Your letter addressed:
1) Shortened Service Windows--COMPLETE FICTION!!! YOU CAN BARELY PROVIDE THE CORRECT DAY-forget a 2 hour window! "We will be there to fix it within 3 days"--AGAIN, high fiction!
2) Reduced Wait Times - RARELY is our phone call answered in less than 3 minutes, and often get disconnected just as a person actually answers the phone!Just this morning we had to make two calls and wait over 10 minutes to reach someone. WILL SAY, though, that she WAS helpful once we got thru to her! BTW...my wife DID try your online self-service program, but all it does is register a request which then requires your return call to actually set an appointment up! You CANNOT "SCHEDULE A SERVICE CALL IN REAL TIME"!!
3) After Hours Service -- haven't actually attempted as you can't even deliver on your basic contractual services! "WE VALUE YOUR TIME"---TOTAL FABRICATION!! HOURS spent waiting for phone calls, missed appointments, incorrect parts sent, etc!
Feel sorry for your service techs, as I once was in field service in the biomedical field and was also once a field service manager, and their(your) back office support sucks!

LOOK at your most recent reviews on facebook, etc---MANY are ONE STAR REVIEWS, and people comment they would give you ZERO STARS if they could! GET YOUR ACT TOGETHER, OF GET OUT OF THE BUSINESS!!

THE WORST! Never expect same day or even next day service. More like one week for basic things. Whomever owns this POS should be embarrassed.

Told us they would be at our house sometime between 8am and 6pm on Tuesday, and then never showed up. This was about five days after the A/C stopped working. Worse than Hitler.

I have called 6 times this weekend not once did someone answer nor did I receive a call back. I have been on hold for 40 minutes already this morning. Do you even have people in a office? This is absolutely ridiculous.

Tracy from President's desk was suppose to call me before 10.am on monday 2/15/2016, i have not received any calls. Service America is scam and they lie for anything.

Poor customer service and unprofessional company to work with.

As usual, the Service America technicians are always prompt, knowledgeable and experienced. They have always taken care of any problem I have had, to my satisfaction. I have been a Service America customer for over 13 years and would not want to be without them. Thank you all.

They didn't get the part for the washing machine right the first time, probably due to some communication issue. Other than that, the techs did a very good job. If you are looking for same day service, go elsewhere, but if you are looking for a long term contract with the main advantage being parts covered under warranty, this is the place to work with.

I tried calling Service America to find out about my refund and got transferred to Airpros and they told me that they are giving free 1 year protection plans for service America customers. I was very excited to sign up. Who turns down free?! It was awesome !

They say: "No Worries. It's Covered" Maybe for small things like to fix your toilet or put gas on your AC unit, but when you really need them for something major, it won't be covered!!! Read the small lines in the back of the contract, specially all the exceptions!

If you have an Emergency with your AC, itcan take up to 3 days to send someone to fix it, or if you want to pay some extra money, they can send you in the same day after hours service! Last time I had an AC problem, Service America technition condemend my AC unit and said I had to replace it, they could do it for $2500 with their discount (a new unit is sold for $1700). I paid to another AC guy from a different company take a look at it, and he just changed the battery on my thermostat... it has been 2 years and it is still working.

The coldest winter in nearly 30 years and no functional furnace! They incorrectly installed a brand new unit 6-7 months ago. It required a natural gas to propane conversion kit which they failed to install.

The furnace was overheating, overconsuming propane and it ended up damaging the unit. They were supposed to fix it over 3 weeks ago and after 3 visits ZERO repairs. Last guy said he had to order the conversion kit only when I brought it up.

Thankfully I had a competent HVAC company come out and make sure that this was what was needed. Will never deal with this company again.

I've been a customer for 2 years, and I will be canceling their service. Service America has very poor service:

1st - very hard process to make appointments via web, and you are almost forced to call the contact center, which provides very bad waiting times.
2nd - the available dates for appointments take several days. This is a show-stopper when you have emergencies. You are basically forced to spend extra money with other companies in those instances.
3rd - their technicians' know-how is extremely limited, and very often it will take 2 or more visits to solve issues.

Overall, I don't find it cost-beneficial to be tied in to a contract with this company.

Service America is a good company general they used to replace broken appliances however now they cut you a check and you need to buy a replacement the value is very low the old way was better

I have a contract with Service America for many years. I have only used them for about 3 times. They were fine, until last year. I have a leak in my bathroom. I had to pay an additional $115 for a plumber to come out. He looked said that I should get a plumber to look at it. I tried calling to speak to someone, I was on hold for 3 hours and the phone disconnected. I am now extreamly confused as to why, I am paying them. Please do not purchase their service, they do not provide even the most basic assistance to their customers. I will try calling again from work tomorrow, unfortunately I don't have 3 hours to be on hold.

I had a new AC installed by them 8 years ago with a 10 year warranty only to find out that they never registered the warrantee now I have something wrong with the airconditioner which will cost me 4 times as much because of their incompetence in registering my plan. Buyer beware

Is the worst service that I ever know. We're waiting MONTHS for a simple part of the oven. They confirm the visit of the supervisor after we called. No one came. Stay away of this SERVICE

Horrible! 0 Stars. Save your time, money and frustration. Never again!

Service America is never on time. They don't call you if you are running late and they love to waste your time.

I agree that it is difficult to get an appointment in reasonable time and the first AC technician that comes is generally not upto par.

Having said that.. the AC technician that came afterwards (Oscar, Dimitry) knew their stuff and addressed the problem. They actually made things better and helped with other suggestions. We also like Tony in their AC sales that has helped with 2 AC purchase & installations.

Also, they have accommodated us when they had appointment cancellations. The most recent appointments occurred in 2-day turn around time.

Technician was very professional and informed me step by step of what was done to repair my AC unit.

Horrible company.
DO NOT USE THEM!

I do not recommend anyone sign up for Service America. They do not know the meaning of "Service". We waited for 5 hours for a scheduled appointment and no one called, no one showed up. I held for 19 minutes trying to find out what happened and when they finally answered they informed me that they could not tell me when or if the technician would be here. I would recommend everyone find another service company.
After waiting 9 hours, the technician finally showed up. He had been working a 12 hour shift so not surprising was not in a good mood. He stated he tried to call us but the number he had was not ours. Was short with his answers, bad body odor, bad breath and after he left an supposedly "fixed our A/C" it ended up going from a small leak to not working at all!!!!!! Terrible company, terrible service!!!!

Very much a my way or the highway attitude at Service America! We scheduled our service appointment a week and a half early so we could have the service performed on a Saturday, right before the appointment SA cancelled it, I rescheduled with a supervisor who would not give me another Saturday appointment even though bathroom was leaking and not able to use. The supervisor then did not put the new appointment on the books so no one showed up for new appointment! We had to wait another week before we could get a technician and now we are still waiting for parts to arrive so he can finish. Unfortunately the attitude there is very much their way or the highway and take it or leave it. Unfortunate - we will be switching home service contract companies.

We use Service America for various repair services when issues occur. They are efficient and very knowledgeable and we appreciate them.

Canceling Monday....even have to wait to do that with this company! A/C in Florida a necessity and temps in high 90's all week, but takes 10 days for emergency appointment...which was not kept. Tenant is a cancer patient in hospital...I cannot wait on Service America to get the place cool for when she gets home. Drove 100 mies to be there for Service America at their timing and they blew me off. One day with their incompetence and I feel I will need hospitalization due to hypertension!
Linda M. of customer service - save the sorry platitudes, too many these days and no loyalty to customers of 9 years+ Your good techs should run as fast as your customers are!

I called for a repair service of my dryer machine about 2 weeks ago and I got an appt for this coming Friday, December 8th. I called back today because I forgot to tell them that I had 2 other appliances that needed some type of repair, I could not believe that Angela, the Customer service Rep I spoke to, said to me that I could not add those 2 services for Friday that I needed to make 2 separate appts for that. I told her that I did not understand why I had to do that, that normally if you call a plumber he would fix whatever needs to be repair, that I never heard such a thing. And the issue is that every time you call them for a service they charge you $50 just to come to your house, this does not include the cost for the repair. I am very upset, this is not a great customer service, then she went on to tell me that If I would have mentioned it on my first call she would have added those 2 services to my appt on Friday. I am confused because first she said that the company policy is to repair one appliance at a time and then she told me without hesitation that if I would have mentioned that on the initial call she would have added all these services. I am not very happy about not having all my appliances fixed on the same day. I was told that this was a great company and that it offers an excellent customer service but I do not believe that anymore.

Very polite service Rep.. Knows what he was doing and is an asset to the company

These people are professional thief s!! When I called for service they told me that it will take a week to have someone in my house and if I needed it sooner it will be an additional fee for the emergency service to take place the following day. This is just Outrageous! I demanded to talk to the manager to complain, he was busy and I was told he will get back to me, never happened! I called the person who did my contract for her to tell me that she cannot help is not her area of work and I need to call the service Dep again.... I decided to call my credit card Co to dispute all charges to date.
If I can give these people stones instead of stars I would! THIEFS

I can't wait to change service provider!!!

Most bad reviews describe my experience. No show for appointments, then you call and they say the appoitnment was for a different day. Appointment window times are meaningless, they arrive at any time. After hours service does not work even when paying a premium. I had to wait 6 days to get my AC fixed in the middle of the summer in SFL and I've been waiting for 7 weeks to get the dishwasher fixed after 4 visits and 2 parts replaced.

I called one week ago and paid for a next day service; more than 12 calls over one week and still no technician. Every time you call; you have to repeat your history and NOBODY is empowered to make a decision. The feedback link on website is also down and perhaps busted by complaints.

The technician was very nice and explained everything

Terrible. There is little to no communication between departments. Service will tell you that Parts or History will be getting in touch with you, and then no one contacts you. I am a property manager and many of the owners of our properties have contracts with Service America, and it is always a pain. I literally dread it when a tenant calls with a repair request and the home is under a Service America contract. Don't use them. Well, don't use them if you like things to run smoothly and efficiently. If you love hastle and lack of communication and have a lot of extra time to waste tracking down info, then this is the company for you!

*Edit* After looking through other reviews, I see that someone is employed to answer these bad reviews. Don't bother with this one. I will continue to advise my clients against using you. I don't need a cookie cutter response.

Very dissapointed with this company! Total waste of money! Called to have someone fix my washer machine. They told me only date available was 2wks out. The lady was unprofessional with an attitude as if she was doing me a favor. I made the appointment and managed with out a washer up until today...the day of the appointment, they call to cancel me because "the technician in my area was out". I complained and the lady simply said: "there is nothing I can do". They do not live up to what they proclaim to be: " ....A CONVENIENT SERVICE TO PROTECT YOU". Their service is NOT CONVENIENT because THEY ARE NOT THERE WHEN NEEDED!

Good guy and has good knowledge of air conditioning system.

Couldn't be happier with the excellent service! Prompt, professional but most of all the job is done right! It's the piece of mind knowing one call is all you need to make when something in your home needs repair. No more looking up servicemen on the internet and trying to find someone to work you in to their schedule.

He was late but he was good, solved my problem in just a few minutes.

Ever since I hired Service America, I have not had any issues with my appliance repairs. The Service America Technicians are friendly, knowledgeable, and they actually show up and repair the appliances. Many other companies don't even show up or call you back. Service America is worth the peace of mind (especially if you have Samsung appliance that break down a lot!).

Service America techs were very professional and respectful explaining to me the brand new garbage disposal they installed. The two gentlemen are A+++++++, I very highly recommend Service America!!
Thank you!
David E.

This company is slow, inefficient, and unreliable. I recommend looking elsewhere.

They used to be really good and professional all around but either they changed ownership or got too big to care to do professional business.
Don't want to bored you with my nightmare, let's just say customer service is non existent; all they really do is transfer you to another representative. Their supervisors and managers don't care to take your call or return voice mails.
They now charge you $50 deductible (at least on my plan, it is higher on other plans) for EACH appliance per call (previously there was no deductible). If you call for service, they never have anything sooner than 2 weeks but for the modest price of $75, they can have someone the next day (before you would call and you would on 99% of the time have someone within 48 hours, no extra charge whatsoever).
I had a service contract with them since 2001 but due to their unprofessional attitude, lack of care, hours upon hours of phone conversatios explaining my problem, waiting for a resolution, I will cancel my current contract and never again do business with this company.

Very unhappy with the service I've received from SA in now two properties I've rented. It ALWAYS takes at least two trips, a week to two weeks apart, to repair an issue. The repair person comes out, says they fix it, issue continues and a second call has to be placed. New tech comes out and discovers the first tech didn't handle the issue right and a part must be ordered. You then have to wait an additional week to two weeks for the parts to not only come in but be mailed to the repair center in your area. THEN you have to wait for the assigned appointment to come. It's pathetic. In my previous rental it took your company MONTHS to finally diagnose a 30 year old AC unit as defunct and order a new one. In the meantime water was pouring into the unit beneath us and creating mold issues. In my current rental a ballast burned out on our light in the kitchen. I informed the customer service rep that it was the ballast when I called. The tech showed up without a ballast and had to order it. I waited an entire MONTH to get a BALLAST replaced in my kitchen. A MONTH. It took FIVE repair trips to fix an issue with my dryer. It's an absolute joke that you guys are a quality service. The only good thing about you is that my landlord pays you guys, and not me. Trust me, if it were me paying you I'd have dropped you years ago.

Service America installed a new a/c unit for me 5 months ago. Last Monday it stopped working. I called them, first available day to come and fix it was on Thursday, 3 days later, no a/c in JULY in MIAMI!!!!! It gets worse, today, they never show up, or called!!!!!!! I called them, the girl that answered said she was going to see what the problem was and called me back in 10 minutes.........of course, nothing!!!!!! I will try again tomorrow, since I have 5 more months "warranty"............

My technician was polite, efficient, and successfully completed all the required work. I think he deserve a commendation! Please check who serviced my house. Thank you .

I had Service America technicians out to my house during the past two weeks to fix my electric dryer, and a leaky sink. The services were completed in a very professional manner and the technicians were
Efficient, knowledgeable, and very polite. Thank you,
Service America!

Beware..! Very bad service..! If there was an option I would not even give that one star.. The website has all these magical words. Best friend in bad day..! .. exactly opposite.. they don t even care. My house AC was checked by the technician from service America on monday(6/18/2018) and I was told that they will try to fix it by 06/27/18. So that s almost 10 days without AC. I already paid addititional $75 (apart from the regular visit fee) for a fast paced service and this is what we get. Spoke to customer service and after holding for 15 minutes they said the manager was going to call back with in a day.. never received that call..! It s summer, little kids are on vacation and we already smell and see mold in our house. And the best part is , this AC was initially placed by Service America almost one and half year back and as soon as the warranty is done.. the motor stops working..!

We have had a Service America contract for several years. This service, as well as all others in the past, was excellent.
They arranged to order the needed parts, and have our air conditioner up and running within a few days. The work was also done on the weekend.
Good contract and good service.

DO NOT USER SERVICE AMERICA!!!! They are never on time, you have to wait at least 3 weeks before they can come out, most of their techs come drunk and are VERY inefficient. THE WORST COMPANY I have ever dealt with.

I have had a contract with service America for over 30 years and have been comfortable in the fact that I had no worries.
I had an uncontrollable leak in my bathroom last week..and I live in a condo on the fourth floor.
I waited on hold for at least 30 minutes until there phone system told me to leave a message. I did get a call back about three hours latter...
I did go online and got a same day appointment which cost me a co pay of 55 dollars plus a convenience fee of 75 dollars.
The plumber said it was fixed but the next morning I had the s flood again
They did come back the next day and made the repair.
I was told they were going to refund the 75 dollar convenience fee to my charge card.
I am waiting...

I'VE NEVER WORKED WITH ANY WORST COMPANY THAN THIS IN MY ENTIRE LIFE. THEY TAKE YOUR MONEY, MISS THE APPOINTMENTS WITHOUT ANY ADVICE, MAKE LOSE MY TIME AND MONEY SEVERAL TIMES. I JUST WANT TO TELL PEOPLE THAT IS NOT WORTH IT AT ALL. THERE IS PLENTY OF OTHER GOOD WORKERS OUT THERE TO CHOSE.

Not good customer service. They still keep charging me for a contract that has ended, even after we called and requested that they not renew my contract. I also faxed that info. Terrible that they keep charging me.

worst customer service !! stay W/O A/C for 3 days.

You have provided excellent service to me over the years.

Terrible experience with this Service America contractor. I was completely ripped off by them. Bought an A/C unit with them 2 years ago, Trane Brand, and its been giving me issues ever since. After the first year it broke down, and of course Trane is only responsible for parts but not labor. Called service America and charged almost $500 to replace one part.
About 6 months later the A/C broke down again now with an internal leak. Service America adviced that they would have to fill the A/C with gas so they could identify the leak but of course just for that they charged me $300, without mentioning the $180 charge for just coming to see the A/C. After they identified the leak they told me it was an issue with the Unit and they needed to install a new part. Over the phone the told me they were going to charge me $150 an hour for the labor and that it usually takes about five hours. The technician came and did the job in one hour and 45 minutes, but they said they still had to charge me the five hours completely because that is just the price for the installation.

I've been dealing with them for almost 10 years and I can say that I have had enough of them ripping people off and being completely unfair. I almost paid for a second a/c unit that they sold me and keeps on breaking. TERRIBLE COMPANY STAY AWAY!

To begin with i don't want to give any stars as their customer service sucks. I had problem with my A/c unit and had a service call last week. They had mentioned the compressor is totally gone.. needs to replace the full unit. My contract had replacement plan. The A/c estimate costed about 4,500$ but i was told i will get only 850$ for replacement because mine is 3.5 ton a/c. Where in the contract was all these info covered. Nobody ever told when we are signing up the new contract. Hidden rules... Also they took long time to come up with the replacement cost of $850 for which i need to make 100 calls to find out about the process that how that amount will be given to me as a discount or a cheque... It was told the sales guy from Service America will provide the estimate with the credit amount given as a replacement plan. But when we called him, he dont have a clue. So service america needs to talk to him to make him understand about the process. And now it got extended to another week period to replace my a/c as the mechanic guy needs to get his order approved and place order and then schedule appointment to fix my a/c. And they expect us to be without A/c for a month, FANTASTIC Crappy SERVICE. We have 3 young kids at home to be without a/c for that longer period. Just to getr $850 rebate or discount. Going to cancel the service immediately. I don't need any service which dont help me on time... Beware!!!!!

Services America is a great scam! We will not renew more contract with them because they are not responsible for the bad work done by their staff. My air conditioner was damaged by a compressor because of a bad job done by a Services America technician, a diagnosis given to me by two technicians from different companies that I called to have it checked, after Services America told me that I have to buy a new one and That they would sell me.
My question is are they a service or sales company?

Services America is a big scam! we will not renew the contract with them because most are not responsible for the bad work done by its staff. My air conditioner compressor hurt by poor work done by a technician Services America, diagnostic I got two technicians from different companies to call for review, after Services America I tell me I have to buy a new one and they would sell me.
My question is are a service company or selling ??

Worst Service America! Automated System hangs up on you or doesn't work and no one picks up the line. I called at various hours of the day and night, so don;t say experiencing a large amount of calls. 3 weeks later and the automated system still doesn't work. Can't get a hold of a person. Not worth my money.

I am Service America Customer, and my refrigerator has been leaking for over 2 months and Service America Technicians has been working on it five times, but still not fixed. We have been spending days waiting for the technicians for days and when I call and complaint, only action taken reschedule done for next week or so. Last time I called requested to supervisor "Linda" hang-up on me?

Our refrigerator has been leaking water again and I have tried to call Service America for repair, I have spend 1/2 hour on hold and no one answered me.

Great Experience. On time, Repair Completed, Washing my Clothes with a Happy Face Again:)

Stay away! If you read this and still buy from them you'll regret it. Terrible customer service. Extraordinarily inconvenient. Truly buyer beware. They don't even have a Facebook, must be fearful of the comment.

My AC unit was not cooling and I called Service America on Wednesday morning. I was told that the earliest I could get service will be Friday. I asked for a supervisor and she was not able to expedite my service call. She said that she will put me on the list if someone cancels. I am very unhappy with this company and it's service.

Absolutely NEVER use this company. They string you along until you are without AC for so long that you are forced to pay their emergency fees. I just waited 4 days in 95 degree weather and they just informed me my scheduled appointment has been moved to Monday. The manager actually informed me that my circumstances (how many children I have, 3 under the age of two and the weather being 95) doesn't change how they respond to situations because in their contract they can take as long as they like and call it "earliest available appointment" that's sleazy talk for we can make you wait as long as we like in 95 degree weather until you pay us more money. WORST EXPERIENCE

My husband was very impressed with our Service Technician, Brian, and the next time we call in for our A/C tune-up we are going to request him by name. My husband said he was very knowledgeable, explained everything he was doing and why, and answered all of my husband's questions to his full satisfaction. He would give Brian 5 stars!!!

Well, where do I begin to describe the horrible service that Service (Not) America has. I signed up for a contract for my rental property so I could have a quick fix to any appliance issues that may come up. Washer went bad, called them on April 5, and they said the earliest they can go out was the 13th. I told them this was totally unacceptable to have to wait for a tech to come out and look at the washer. Their response was "it states in your contract that for non emergency repairs it will be at least 8 days before they can go out". What constitutes an emergency, not being able to do was for 8 days is acceptable? Although not an emergency, still a pressing issue. In the meantime I called another repair company to come out to try and fix the problem so I wouldn't have to make my tenants wait that long. The company came and fixed the pump that was bad, but then the water was not shutting off. They had to order a new part. In the meantime Service America was still scheduled to come out. They came out yesterday and said "we can't work on the machine, someone else already touched it". However, if I paid them as a non contract customer they could work on it. How is this fair? Bottom line, Service America is a scam, just look at all the other unsatisfied customers' reviews. I should have read the reviews before i signed up for the contract. BE WARNED THEY WILL TAKE YOUR MONEY AND MAKE IT PAINFUL WHEN YOU WANT YOUR APPLIANCES REPAIRED. Call a local repair company, and you will be better served.

Had a problem with one of our A/C units. The technician, Dimetrius, came out , checked it thoroughly, make some adjustments accordingly and all is well! Fast and professional service. No problem now. Solved.

Our landlords use Service America as they live out of state. On several occasions Service America has either not shown up or has arrived hours after promised with no calls regarding being late. I took the day off AGAIN only to find the technician is running hours late. I called 3 times today to confirm the appointment and no one took the initiative to contact the technician to help identify an accurate time of arrival. I hate this service! I would much rather call a local company directly then go through this service.

Very knowledgeable, courteous, and showed up on time. The service has gotten much better. Lew Morganstein

Tough getting quick appointments. When repair is attempted,serviceman needs to arrange for additional visit to install part.

Very poor customer service. The technician showed up 6 hrs late. It was my first time using this service. He told me that the problem with my AC was preexisting which was not true and told me that I would have to pay for the parts which cost over $1000. I told him that my AC starting leaking just few days prior to me scheduling the appointment but some how he insisted that the problem was preexisting. I called Customer service to express my concerns and they told me that because I called just few days after my contract start then they automatically assumed that the problem was preexisting. What kind of crap is that? So I cancelled my contract immediately. So please don't use this service. They provide false advertisement and are useless. Don't waste your money. Use another reliable company. I rate them a zero.

THE WORST COMPANY IN THE ENTIRE WORLD AND BEYOND... DO NOT CONTRACT WITH THEM, these company doesn't deserve even one star, you should be closed... your personal/technicians are extremely RUDE AND IRRESPECTFUL, when i called for AC repair (Unfortunaly I contracted with them) they never came the they was supposed to come, and 2 weeks later (summer in Florida) a ghost appears in my home (the guy they call Thecnician) with the part to need be change, butttt in than moment he realize that the part came broke from the warehouse, it was Thursday, and they gave me a return visit with the new part to next Monday... maybe they thought we are in Alaska....
Worst Service, worst company, worst workers, worst everything.

Non-existent customer service. Rude and arrogant. The customer is absolutely never right.

Scheduled apointment between 2pm - 5pm so I take off from work to be home. Called them at 5:15 since no-one showed up on time. Just to be informed that it would be before 6pm... Guess what, now it is 7:05 and no-one have showed up or bothered to give me a call. So now I'm waiting to get through on the phone and have until now been waiting over 50 min just to talk to someone. Funny how the phone systems says "We know your time is important" Really??????

Day 2: Service America claims to have been at the address and no-one was home. Well its a gated community with a guard and you need a pass to get in. Funny that no-one has been at the gate asking for a pass from Service America. Now they offer to reschedule 11 days out. This is truly a joke!

James Montenegro from Service America, came in our house to fix the oven. He was very respectful, professional, kind and knowledgeable also helpful.
I`m very satisfied with him service and highly recommend him.

Thank you again, James!!! :)

I don't have your service yet, I was just checking reviews to possibly look into a service plan, but my god service america. All of these reviews are exactly the same. Terrible response time, incompetent service, poor customer service. Over and over and over. Don't you think its about time to stop telling your customers "your opinion is important to us" and start actually addressing some issues? Seems pretty clear to me...

Obviously, based on these reviews, I won't be signing any contracts with service america, and I recommend that nobody else does either.

8 Days before a tech could arrive and another 15 days to get the part and return. Not worth it

UPDATE: Needed service again for A/C and automated phone system is the only way to book appointment. The system would not recognize me and it took half the day to find a human. When I got one (online) they said they would not be able to fix A/C today as they were all booked. I cannot say anything good about you guys at this point.

Two stars b/c everything was fine...until inspection day that is. I was specifically told by the rep at Service America that they had to send a tech to be present during the city's final inspection. They were supposed to call the city to find out the inspection window and then come to meet the inspector. Do you think Service America showed up for the appointment? Nope! My time and city inspector's time wasted. City inspector showed up, asked where SA was and I had to turn around and wait on hold for SA to tell me that they can't locate their tech and they don't know why he's not here. So now I get to repeat this process all over again...more time off work and more phone calls. Unless you like to sit at home all day waiting around for these fools, DON'T HIRE THEM!

THIS IS THE WORST COMPANY I HAVE EVER BEEN SERVICED BY. I TOOK OFF WORK THREE TIMES TO HAVE AN ICE MAKER REPLACED AND EACH TIME THE TECHNICIANS WERE OVER AN HOUR LATE FROM THE SCHEDULED TIME. I CONTACTED MANAGEMENT ONLY TO BE EXTREMELY DISAPPOINTED WITH THEIR RESPONSE. THE SERVICE TECHNICIANS THEY SEND OUT CANNOT SPEAK ENGLISH AND ARE NOT SMART ENOUGH TO UNDERSTAND THAT WHEN YOU REPLACE A PART, PLEASE CHECK IT TO ENSURE THAT IT WORKS BEFORE LEAVING. I CANNOT BELIEVE THIS COMPANY HAS BEEN IN BUSINESS THIS LONG, BUT I GUESS I CAN BECAUSE I TRULY BELIEVE THEY IGNORE THE NEGATIVE COMMENTS RATHER THAN USING THEM FOR IMPROVEMENT. I HIGHLY RECOMMEND THAT YOUR EMPLOYEES RECEIVE SOME CUSTOMER SERVICE TRAINING AND THAT PERHAPS YOU HIRE A STRATEGIC PLANNER TO ASSIST THE COMPANY IN MEETING CUSTOMER EXPECTATIONS. SERVICE AWEFUL, MANAGEMENT AWEFUL. OVERALL RATING ZERO!!!, WHICH MEANS A ONE STAR RATING IS STILL TO MUCH.

I have been a customer for a very long time not once disappointed in service. I have a problem I give them a call they comeout they fix it. ( yes some times a wait) but it's worth it.
Highly recommended.

I have had a contract with sa for a few years. Up until hurricane Irma the service was ok. After fpl restored power the ac wouldn't come on. Got an appointment for 9/15\17. Tech showed up. He drove past my house. He stopped in front of the wrong house. Had to run down the street and direct him to the right house.. After checking things he informed me the unit was not getting any power. He then went to his truck and informed the dispatcher i needed an electrician. I called customer service to try and get someone that night. Was told i couldn't get anyone. They told me the dispatcher had made an appointment for Tuesday. I told them that was unacceptable because my mother has asthma. They told me they would send an electrician on Saturday between 1&6pm. Tech called around 5. Found out he was an ac tech and not an electrician. He was rude. Told me electricians don't work on weekends. TIalked to customer service. They told me they would leave a message for the emergency manager and they would call back. So far no callback. Personally i don't believe they ever sent a message. Also the first tech that came out left a piece of equipment inside my house. Something he would need for another job. What a dimwit. Whatever you do don't take out a contract with sa. They'll screw you over. I don't know when I'm going to be able to get the right tech out to correct the problem.

Worst service I ever experienced. Appointments mean nothing. After waiting several days for an appointment they were NEVER on time, and always at least an hour or more late, or just didn't show at all! I truly regretted entering into a service contract with this company, and finally just called someone else because I could no longer give up so much time for late and missed appointments. They condemned a unit they say could not be repaired, just another company made a reasonable repair and the equipment is still working. Even something simple like cleaning a dry vent wasn't done properly even though that was an additional charge. I cringe when I hear the name Service America!

These people are the WORST. Countless times they do not show and say they did however I have video proof they never came to my house.

You attempt to call them and they do not pick up. Their automated system puts you on hold forever then magicly drops the call.

This place is simply not worth it.

Very professional-quick response tomy requests and completed all repairs to my satisfaction

Do not use this company. They have failed time and time again in the areas of information accuracy, punctuality, and communication. Took the afternoon off of work for 1pm - 5pm appointment made 10 days in advance for A/C tune up. Called the office at 5:10pm for status and got told the technician won't be out until between 7pm - 9pm. Why take the afternoon off and use valuable PTO? And this is not the first time. Unless you like being angry and frustrated do not use Service America. If I could give them 0 stars I would. I'll be cancelling my contract in the morning.