Well, where do I begin to describe the horrible se...

Well, where do I begin to describe the horrible service that Service (Not) America has. I signed up for a contract for my rental property so I could have a quick fix to any appliance issues that may come up. Washer went bad, called them on April 5, and they said the earliest they can go out was the 13th. I told them this was totally unacceptable to have to wait for a tech to come out and look at the washer. Their response was "it states in your contract that for non emergency repairs it will be at least 8 days before they can go out". What constitutes an emergency, not being able to do was for 8 days is acceptable? Although not an emergency, still a pressing issue. In the meantime I called another repair company to come out to try and fix the problem so I wouldn't have to make my tenants wait that long. The company came and fixed the pump that was bad, but then the water was not shutting off. They had to order a new part. In the meantime Service America was still scheduled to come out. They came out yesterday and said "we can't work on the machine, someone else already touched it". However, if I paid them as a non contract customer they could work on it. How is this fair? Bottom line, Service America is a scam, just look at all the other unsatisfied customers' reviews. I should have read the reviews before i signed up for the contract. BE WARNED THEY WILL TAKE YOUR MONEY AND MAKE IT PAINFUL WHEN YOU WANT YOUR APPLIANCES REPAIRED. Call a local repair company, and you will be better served.