I agree that it is difficult to get an appointment...

I agree that it is difficult to get an appointment in reasonable time and the first AC technician that comes is generally not upto par.

Having said that.. the AC technician that came afterwards (Oscar, Dimitry) knew their stuff and addressed the problem. They actually made things better and helped with other suggestions. We also like Tony in their AC sales that has helped with 2 AC purchase & installations.

Also, they have accommodated us when they had appointment cancellations. The most recent appointments occurred in 2-day turn around time.