Do not use this company. They have failed time and...

Do not use this company. They have failed time and time again in the areas of information accuracy, punctuality, and communication. Took the afternoon off of work for 1pm - 5pm appointment made 10 days in advance for A/C tune up. Called the office at 5:10pm for status and got told the technician won't be out until between 7pm - 9pm. Why take the afternoon off and use valuable PTO? And this is not the first time. Unless you like being angry and frustrated do not use Service America. If I could give them 0 stars I would. I'll be cancelling my contract in the morning.