Service America Enterprise, Inc. Reviews

Al Kirshenbaum
Hopefully this is my final chapter of my 5 day trek through the land of no Air Conditioning. If you have been following me, you do know that I accomplished the feat of having my problem fixed today. I am a firm believer that there are certain steps we take, that enables us to come to a complete different outcome, than one that you would never expect.
For the moment I stepped into the Headquarters of Service America, at met Bibi the receptionist, it was as if I was dealing with an entirely different company, than the one I have been dealing with on the phone. Bibi heard my concerns, and called a young man by the name of Travis. He came out, we went into his office, I broke the ice that I wasn't here to kill him and explained my problem. Within 5 minutes Travis was sitting across from me, advising me that he would have the repair done tomorrow morning, instead of next Tuesday. I replied I will meet you half way, and I accept that. Then he replied, if you can wait 20 minutes, I will let you know if I can have someone out there today. I waited in nice air condition environment, and bingo Travis pulled a rabbit out of his hat.
He related that he can have a repair person out within 2 hours, and install the new fan motor. I could not have been home more than a 1/2 hour when there was a knock on the door, and there was the service technician. His name is Oscar, and he is more than a technician, he is enlightened being. It took him less than 10 minutes, and the AC was working. Then we started to talk, and he explained that he wanted to wait a few minutes to make sure that the temperature was really going down. What turned into a service call, became a two hour moment of ZEN for the both of us.
The technicians that have come out to service my AC from Antione, Todd, and Oscar, could not be more professional, they are truly an asset to their company. The person who was the phone supervisor is an aberration, and can learn a lot from these people. Oscar though is more than a professional, he is an asset to the human race. For over two hours we talked about sales, human nature, acting in the positive, and Steven Hawkings. Just maybe all my mishaps with my AC, was so I could be able to meet Oscar. He is young married father, and way more astute than any person I have met in a long time. There is cause and effect, and reasons for taking certain paths. I am glad I found the path to Oscar, and hope the house stays cool. I know one thing, Oscar did everything possible to fix the equipment, and restore a little more confidence in me, towards the younger generation.

The installation of a new hot water heater was seamless. The technician/plumber did an outstanding job. He was very skilled.

I have never been more frustrated at the lack of communication and lack of service from a company. I paid for expedited service and now almost a week later I still do not have my ac repair. I also was told a date and time for the repair but no show and no call to explain or reset. I was told that I would hear from them by close of the day, but no call. Now a Friday night so I am sure I won't be able to reach a human until Monday but even so, no reason for me to believe that I will have my repair anytime soon!! Worst company ever!!

If I could give SA zero stars, I would. They're a close 2nd to Comcast's customer service department. Half the time they can't even look up a service contract using an address or name, you HAVE to have the contract number. What kind of ancient system are they using that can't search that criteria? Also, we have a maintenance supervisor for our building that will take a look at whatever issue the resident is having and we can then tell Horrible Service America what's going on/what parts are needed/etc, but SA apparently have communication issues and the tech will show up sans part/required tools that we informed them they needed. Therefore, rescheduling for a follow-up visit is required. Multiple times we have made morning appointments, which they then push back to their afternoon window, which they then push back to the following day, which they then miss altogether. I've only been dealing with them for about a year, but judging by the size and scope of their work, the company has somehow failed upwards.

Your technician did a very good job and will be happy to call on Service America again if needed

Do not use this company. They don't work at all, really dont let them scam you.

I called on a Monday and was surprised to get through in about 5 minutes. She scheduled me for the Tuesday the next day 8-1. On Tuesday I had not heard anything after 1 so I called and within minutes after I called the technician called at about 1:15. I would have preferred not to have to call but he was very good and knowledgeable and took care of the problem for me.

this will be the last time i am using them
they are the worst as soon as my contract is up im going some where else,
my appt was from 8a to 1p its now 340p and no one is here

Excellent service Had a leak in my plumbing and came same day
and fixed the problem. Thank You

I have been a customer for over 18 years and in the last two years have experienced first hand the loss of customer service. They try push you to schedule service calls on a website that doesn t function ! Then they offer an automed phone option that after inputting all your information, says sorry we have experienced an unexpected problem and then you are forced to hold for over an hour. This has happened to me numerous times this year. I will most definitely not be renewing my contract when it comes up for renewal. Be warned- if I could give them negative stars I would!

drained algae from my line. Tech called when he was heading over and was really nice and explained wceryhing. I found the service a bit costly but it was a Sunday. All in all I would use them again

Great Customer Service, for the evaluation of my system J. Addison came, what a nice and knowledgeable guy ! Then , we HAD TO REPLACE THE UNIT , it was very old . We had the replacement done early in the morning the next day . Reggie and Wiley were great , they worked very hard and left the area clean and organized, explained everything about maintenance and how all works. We got 2 year financial payments with no interest which helps with such amount of money ! Glad I choose them, thank you guys ! GOOD WORK ,

The entire installation took three and a half weeks and three appointments as opposed to the five hours that Erick Ortiz, AC installation specialist and a salesman of SERVICE AMERICA , assured me of. I have kept communication with him an other supervisors by phone, e-mail and messaging . Mitch Lovenger ,Mike Darling , supervisors.

Rick Levinson ,director of Mechanical Department , doesn't,t have a reasonable dialog with me, pushing the issue with a threat of Mechanical Lean on Apt .

I have seen in my case, a total negligence, lack of professionalism and lack of service. I was in need of a professional smooth installation, in time and on time. . I understand issues may arise; i.e. a few extra hours , ok , a few extra days, may be . But not 3,5 weeks !

Not emotional torture for 3,5 weeks , canceling a personal vacation, other aggravation !

This is not only about money any more !

3.5 weeks being tied up with the apartment and electrical equipment not up to standards !

Being misinformed about timing and parts and ignored ,

having 1 st time , 07/25/2014 team coming without all needed equipment and parts ,

and on 2 nd time appointment , 08/13 /2014, other installers coming with wrong parts ,after almost 3 weeks !

08/19/2014 that is a date of the final installation !

Not Eric Ortiz,AC installation specialist or the installers have inspected AC breakers properly .After PARTIAL installation,07/25/2014 , I was informed ,AC breakers are ordered and will be installed in 2-3 days .

August 7 , 2014 .After 12 days of initial installation , Eric Ortiz ,AC installation specialist ,asking of me , a customer ,to make photos of AC breakers !send it to him....

How professional is THAT ???

AND Still not getting proper breakers ,after everything !A second time !

Only the last installation team , have examined AC breakers professionally ,pulling them out ,inspecting and got them in a local store the day later ! And yet, SERVICE AMERICA , still insisted that these breakers were barely available.

last installers have informed me,, that parts are located here in SFL in City Electric, common electrical store !

1 ac, without proper installed electrical parts ,required,it is not a complete installation and not acceptable !

2 install those parts after 3,5 week , also unacceptable service !

3 lies about parts being ordered and being difficult to find is outrageous !

4 Making ultimatum by Rick Levinson ,manager, accept our conditions within 24 hours or Service America placing account for legal actions is a "hand twisting " tactic !

btw, I was also informed my condo association ,600 units,is done DEALING with Service America ,HERE YOU GO !

I payed for Service Contract for 2019 $381.26
As of 2019- this company is out of business.
No money was refunded.No call back. I will take legal action.
This company steal my money.

I wrote the following review a year ago and here we are again... I need to get my A/C repair and again I am experiencing the same issues. Technician doesn't show up to the appointment and made bogus excuses. 35 minutes + of waiting time on the phone to get a hold of someone. I had to reach out again to the BBB to get things resolved. I am a tenant at this apt and that's the only reason why I had to deal with this company. There are other companies such as first american home warranty that offers better service and pricing.

This company has by far the worst customer service I have seen and let me explain why:

My washer and dryer broke a month ago and until today, it has not been repaired for the following reasons:

1. The technician that first came to fix it did not repair it and ordered the wrong parts so we have to wait until the parts come. (2 weeks)
2. The technicians that were suppose to come and installed the parts did not show up to their appointments and then make bogus excuses and lies such as no access to the building... I live in an apartment complex with 24/7 security, front desk and valet parking with plenty of access to the building. (This has happened 3 times...)
3. To talk to someone in the service department takes an average of 30 minutes+ and if you are lucky they will take your call. My recommendation call from two phones and see which one will answer first and also expect that they will hang up the phone on you. This has happened to me twice.
4. If you cannot answer your phone the minute they call you back, YOU WILL LOOSE YOUR SCHEDULE appointment and you will have to re-schedule it again, EVEN if you call a minute later so I recommend you people to go to even the washroom with your phone.
5. These people are rude have no sympathy to your problems (mind you they are getting paid)
plus no ownership of their mistakes - they are superheros and we the customers are the bad guys!!!
6. I have spoke with 6 different supervisors and everyone is worst than the other one

I hope that today after speaking with the assistant manager to the president, a person named "Tracey" I could finally get what I deserve... my washer and dryer working. At the end, we pay this company for their services and what they have caused me are headaches, waste of my time and money and frustration. Way to go Service America!!!!

Recommendation and lesson learned: DO NOT BUY THEIR SERVICES!!!

I purchased a new air conditioner about 5 years ago. I have already had a dozen services call for the same for the same problem.

Trying to speak with someone at the company who should take my call is not interested. "At a meeting".

Service America is one of the WORST Service Companies there is !

I bought 2 units from them less than 2 years ago...so spent about $10k with them. Service them about 2 months ago and they told me the LIE that they needed Tune up..I paid for the Tune up a month ago.
Yesterday, both units started licking HEAVILY.....and they tell me the soonest they can come is Tuesday...5 DAYS AFTER MY CALL on 2 new units. So I have to spend the complete weekend with no AIR, changing towels for the leaks and they don't care. I talked to a supervisor and all they tell is by contract, it's best availability.

WORST COMPANY EVER..IF YOU ARE LOOKING FOR AN AIR SERVICE COMPANY DON"T WASTE YOUR MONEY WITH THEM.

SERVICE AMERICA IS A THE WORST COMPANY EVER

Don't bother and save your money. The technician who came didn't want to work, and never remove his hands from his pockets. They can't do any AC repairs on Miami Beach because they are not allowed per the City of Miami Beach to have any new permits.

We have been customers for approximately 10 yes and have always had great service. When our air conditioning died we called for service and did have to wait 2 days for service appointment. We were told we needed a new unit as the original one was 17 years old. We had a new one the next day. The service tech came at 730 to get ready for the new unit. They were here until 4 . They were very professional at all times and worked together to get the job done. Joseph Lucas explained our new unit too us and cleaned everything up. Also Alain pompous did a great job.
It was a very pleasant experience and we are very happy to have our air conditioning working again. Not fun to have no air in August.
Thank you service America

Today I have been on the line for 50 minutes trying to speak with someone. Unbelievable, they were suppose to contact me with a time for expedited service and nothing. I cannot get to speak with an agent. I am supper frustrated.

When I bought my condo, I took out a contract with Service America, That was a year ago. I have called them to replace my hot water heater, clean the a/c ducts and repair the a/c roof unit. Great service!! Their techs are fast and took the time to explain what they were doing and why. I had 3 estimates to replace water heater, and they were the least expensive. Highly recommend

called for water leak from my fridge line, the tech ( Shadi) was very rude and refused to come to deal with the problem, told me to shut my water main that i what he is going to do
No body showed up for the appointment No follow up calls from the company, just collect money no service

We have been a customer of Service America for 5 years. We are extremely pleased with the service and the professional repair specialists that have been in our home. We first had a service calls for our garbage disposal and it was replaced without hesitation. We have had service on our washer, dryer, refrigerator,plumbing and last year our A/C system went. They sent out a serviceman to review what was needed and due to the heat 2 servicemen spent the entire day replacing our A/C and air handler the next day.
We would especially like to compliment a particular serviceman who has worked on our appliances Randy who is a credit to your company.
Sincerely,
Dolores Howell

If it were possible to give Service America ZERO stars I would. They have absolutely the WORST possible service I have every experienced. I had an appointment today between 8am-1pm and the technician has not arrived (it is 1:40pm now). I called Customer Service (which should be called Customer Disservice) to ask where the technician was and all they could do was say "sorry." They didn't even bother to call me to say their technician is running late. They have cost me an entire day of work and hours out of my day. When I asked to speak to the supervisor, she HUNG UP ON ME and refused to do anything other than "reschedule" to make up for their terrible service (as if I want to waste another day of my life waiting for their terrible service to ruin my day again.) I asked to be refunded for the deductible ($50) and she refused and said that it was "impossible." Shortly after, mid way through me speaking, she HUNG UP. WHAT TYPE OF COMPANY IS THIS THAT TREATS CUSTOMERS LIKE THIS? If it weren't for the fact that it is my landlord that has the contract with them and not me, I would have cancelled it IMMEDIATELY. TERRIBLE TERRIBLE SERVICE. DO NOT USE THEM IF YOU CAN SPARE YOURSELF THE HEADACHE.

**UPDATE**
AND IT HAPPENED AGAIN. I scheduled a laundry machine repair last week for today between 8am-10am. It is 12:35pm and NOBODY has showed up. I've called Service America twice, waited TWENTY MINUTES every time to get a hold of someone, and all they have told me is that I have to wait. First time they told me the repairman would be there by 12:00pm, but I just called and they told me he is still delayed. WHY AREN'T THEY EVER ON TIME? WHY DO TIME SLOTS EVEN EXIST? WHY DON'T THEY JUST TELL YOU THEY'LL BE THERE WHENEVER THEY WANT? Nobody even bothers to call to say they are delayed. They make you go through the horrible process that is calling their Customer Service. Did you know they can't even call Dispatch (who manages the repairmen) to figure out where the repairman is? They have to EMAIL THEM and WAIT to get a response back before they can tell you where your repairman is. So even finding out when the heck your repairman is supposed to come is a problem. Plus, even if they give you a time-frame, IT DOESN'T MATTER. They seriously have no control over anything. It is ridiculous. The only reason I'm stuck with them is because my landlord has a contract with them. And on top of everything, I'm still being charged $50! I WILL NEVER IN MY LIFE BE A VOLUNTARY SERVICE AMERICA CUSTOMER. YOU GUYS ARE WORST THAN COMCAST!

worst service in the world, they don't care about customers, 2 months without a washer machine, unacceptable , really dissapointed.

Waited 20 days, still no resolution to fix my dryer. It took them 10 days to come out and diagnose the issue, another 10 days to order a a common $20 relay part, and it is still not fixed. Their customer service reps are not helpful and only the managers seem to care. I have to get a manager on the phone every time I need something done. Now having a tech come out a third time to fix my dryer. Do yourself a favor and save your money with this company and pick a different home warranty service.

This is an aweful company that could careless about customer service. I am cancelling my contract ASAP. It took a week to get an appointment to look at our broken diswasher. They called the day of the appointment and we missed the call. Their response was too bad, you'll have to wait two weeks for another appointment. I can't work with people like this.

DO NOT use this company! Will not fix your issues-- will charge you IF they show up.

Poor service. Its been 4 weeks with no washer machine. They cancel my appointment because of the hurricane and never call back. Talk to a manegger and they re schedule and now I have to wait 2 days more is not fair when we are paying money and they are not there when you need them. not recommends to nobody.

The worst and most unreliable service ever. Don't waste your money!

I have had a service contract with "Service America" for about 1.5 years and have called twice for service.

The first time was for my Water Heater, which broke on a Friday morning. A tech came by that afternoon and recommended the Heater be replaced. It was replaced the next day. All I paid was the initial service charge and the permit required by my County, the Heater itself was replaced at No Charge. The second was for an electrical problem in my Bathroom, which was taken care of the next morning.

My experience with Service America has been very good and I would recommend one of their service plans to my friends and family and I will renew it.

They schedule appts for 1 wk out. Then they don't show up nor call to say why no one came. 1st Called for kitchen sink leak day after Christmas on 12/26/15. Was given an appt for 1 wk later. Called again 1/4/16 to ask why no one came for scheduled appt day before. Response, "No notes on file!" Waited on phone to be told next available appt is in 1 wk 1/11/16! We have been loyal paying customers for 11 years!!! Terribly disappointed with Service America :( They just don't care!!!

STAY AWAY!! It's a complete rip-off, they are not doing contracts anymore so that they can charge more! I've been a customer with Service America for years and I called them today to renew my contract and spoke to Jennifer who said they would do it but since there was something wrong with the system, she was going to call me back in an hour to complete it. I called them back 6 hours later since no one returned my call (this is typical with their customer service), and after holding for over 30 minutes I was told (by Phillip) that they are no longer doing contract renewals or new contracts since they weren't profitable to the company. Instead they will still make service calls to your house but will charge $105 just to go look at the problem, then you have to pay for another visit and the cost of the repairs. There is absolutely no advantage with having them fix anything. I switched today to Home Tech, but there are many companies in SW Florida who will cover your appliance and AC repairs without the price gauging.

Service America Techs are all grade A, but this last tech was A+. He immediately got to the problem and solved it-no nonsense.

Service America provides the best service ever! I've been using them for over 3 1/2 years now and I'm totally pleased. I've had everything from a new air conditioner to a new water heater to plumbing work. I recommend them to my family and friends all the time. It's a great 'piece of mind' service that I'm glad to have.

Hi Fees, No respect for Clients time. This company has lost my respect as a reputable Service Company. Now they have New Service Charges, even for service contract members. What a rip off. Double dipping. They charged me $45. for 1st visit(this under contract)nothing got done on this day and the tech showed up closet to 6 ;30pm, and $65.00 for toilet lever and flap which took the tech 7 minutes to install. They claim the cost of the piece for the toilet was $165. They cover the first $100. They didn't even consider the first $45. to go towards the cost. I tried disputing but to no avail. They told me to contact the management company that manages the apartment I am renting. I left work early on both days and lost about 7 hours waiting for service. between those two days of service dates to fix this matter. that is money out of my pocket that I lost in pay. I tried explaining this matter to a customer service supervisor(Linda) to see if $65. can be waived because of the unsatisfactory service. She refused stating that the new contract discloses these charges. I still feel as a tenant, these charges should have been disclosed. Shame on you
Service America.

Scheduled to have my dishwasher serviced because it was not draining properly and leaking as well. 1st visit they determined it needed a new motor. 2nd visit, they installed the motor that needed to be ordered. 5 days later I notice a rotten smell coming from under my sink and I come to realize that food and water have been pouring out of the garbage disposal into my cabinet all week. why? because the technician removed the tube that drains the water from the dishwasher into the disposal and did not put it back, so anything I threw down the disposal went straight into the cabinet. 3rd visit a specialist came to fix the tube and was supposed to provide a letter from Service America taking full responsibility for the water damage to the cabinet so my landlord doesn't take it out of my deposit. No letter yet and my dishwasher is still leaking so waiting on visit number 4 next week. I am just shocked at the service they have been giving me and keep in mind this has all happened over the course of almost 6 weeks because every time I call, after my 30+ minute hold time, appointments aren't available for at least 2 weeks and I have to explain everything again because no one has any idea what's going on. I am exhausted and frustrated, all for a dishwasher!

We have been with Service America for 26 years and have never been disappointed.
Over the many years, we've had service calls on virtually all appliances and even replaced both our a/c units and air handlers. Their service people have always been professional and always show up within the service window promised. We would highly recommend this company to our friends and neighbors.

Paid for a new A/C unit 2 yrs ago and have had to call them at least 4 times. Ridiculous! Should not be having issues with a brand new unit. Maybe sold me a lemon! Called twice within the first 8 months. My unit is horrible. The company won't call back! No wonder they want you to buy their service contract because they know that'll you'll be calling to use it! I've called Better Business Bureau twice! Service America sucks!

This is the worst service provider ever. They sent a technician four times to fix my dishwasher. Everytime they had to order parts, it took weeks in between visits. After two months and four visits they fixed nothing. I called an independent plumber to come look at the dishwasher and he solved the problem in 3 seconds. On top of that everytime you call them you wait on hold for at least 30 minutes and it s a minimum of 3 visits for every problem. One visit to diagnose which they can t do. Another visit after to order the part (usually the wrong part). A third visit when whatever they did doesn t work. And then after waiting weeks between visits, you just get frustrated and call another company. Their technicians literally have the IQs of farm animals and their call service has the customer service skills of the DMV. I don t know how this company stays in business. Actually I do, they charge you for an insurance contract that you can t get out of and don t perform any work. They are a scam. Liars and cheats. Caveat emptor.

HOW ARE THESE PEOPLE STILL IN BUSINESS???!!!!! They give you a 5 hour window, never show up in that window and half the time "lose my appointment" so they never show up at all. I understand landlords trying to be cheap by using these people but seriously...this is utterly ridiculous.

AC stopped working on a Friday night. Rather than wait until Monday, paid an after-hours fee to have a technician come out and check the system, which he did in a raging thunderstorm. He checked the capacitor and permanently installed a nice little gadget called Kickstart free of charge, but neither worked so he diagnosed the problem as a dead compressor. The part was ordered on Monday and installed on Tuesday. Numerous phone calls from SA throughout confirming the order status and installation timetable. No additional charges other than the after-hours fee.Very pleased with the service.

The technician came right on time. I told him what was happening. He immediately knew what was wrong. He fixed both conditioners promptly. He was courteous, friendly and very knowledgeable.

I watched your commercial this morning and was dumbfounded that you have a woman in a sweater complaining of 100 degree temp in house. Sorry, but you get a big DUH! for that. Personally, considering this is a small company the CEO is as responsible for not watching or catching it, then comes your advertising agency or your marketing person. I can understand how you have such a low rating if this is how you run your company.

Ronni R-

I wish there was a place for zero stars because that is what they deserve. I had a guy come out on 12/10/15 to look at my washer. He checked it out and said he needed to order parts and scheduled to come back out and complete the repair on 12/17. After he left, I got a call from the office saying he booked an appointment that wasn't available so they changed the appointment to today, 12/21/15 between 8am-1pm. After no one showed up, I called the office to see what was going on. The girl told me that the appointment was canceled because they were not able to get the part. I asked her when did someone call me to tell me it was canceled and her reply was "your plan doesn't cover replacement". I didn't realize that was a date and time. It's hard to take off from work during the holidays. So I used my holiday time off for nothing. Extremely disappointed in Service America. I am going to make no one i know EVER gets a plan with these incompetent people.

where to begin. They "fixed" my microwave in January but only warranty their work for 30 days so another $55 fee.
They were scheduled 8-12 yesterday, called at 12 said would be there between 2:30-3, called me at 5:45 "on my way" . Told him no, someone better be here 1st thing Friday. Asked for a manager to call ... no call.
Now its Friday at 9:30, not scheduled, no one can help, all i hear is I'll send an email, cant call dispatchers, all managers and dispatcher in a daily meeting for 90 minutes or more.
And all they are going to do is look at it, say, yep, its dead, we'll order parts and call you in a week to reschedule another week out. Minimum 3 weeks without service on whatever you call for. Thank God its the microwave and the not the wall oven its attached to.

They have failed at delivering what they promised. Lack of communication and coordination amongst their departments. Waste of money, and I will be looking for another company.

Regretfully, I did not want to write a negative post about my experience with Service America and gave the company as well as the "manager" Keith Gerhard over 2 months to respond to my outstanding concerns. I had purchased a top of the line 5 seer Carrier unit for my home and immediately following the installation the workers left the house without checking to make sure the brand new unit was working properly. I also noticed the 150 lbs wooden door on my son's bedroom was not even put back on its hinges after the job was completed. When I called 1 hour after I noticed the air was not cooling, the sales person, Eric Ortiz, was nowhere to be found. He never answer his phone after 5 attempts to reach him. It is ironic that when I called him to purchase a new unit he was at my home within 12 minutes, no joke. I called customer service at 6pm the same evening (they left at 5pm) and they told me they had no emergency service. REALLY??? You just installed a brand new unit (handler, condenser and a total system) and you can not get the unqualified installers back out to my home to make sure the job was complete??? They said they would call me back and never did. I called the Manager of Service the very next day (morning) after my 3 year old was crying all night from a lack of air. They told me they can come out within 3 days. WHAT??? Are you kidding me??? I have never experienced this level of service from a company that should be called UNSERVICE AMERICA. The salesman was not responsive and could not care what the issue was as well as any of the customer service reps who took my calls after 2 hours of hold time each attempt. I found a way to call a manager by dialing the sales number where they immediately picked up the phone after 2 - 5 minutes. I finally had a senior tech come out to my home by late afternoon and he said the thermostat was not properly set and the drain lines were not fully cleared. Is this the way the install should go from a company that specializes in air conditioning sales and service? I own a multi-million dollar insurance agency and if I ever treated a customer in this manner I am sure this person would call the insurance commissioner and I would be out of business shortly thereafter. I would carefully consider my comments before purchasing a service contract (which I quickly found out that they have NO AFTER HOURS SERVICE) despite this company selling service contracts. In the past, I had hired Aspen Air, Palm Air, Tropical Air and others and they ALL have after hours technicians. Even if you did not purchase the unit from their company. A horrible company. Incidentally my father uses UNService America and he has experienced the same concerns and has since cancelled his service contract.

Do not buy a service agreement from this company. My service contract states that my a/c unit is covered under the contract. The technician that came to my house stated that my unit is too old (only 13 years) and they won't repair it. This will require me to buy a new a/c unit. The entire purpose of a service agreement is to repair appliances that are no longer under manufacturer warranty. I have found from speaking with a handful of customer service representative that the company can arbitrarily decide whether or not to repair warrantied items. TOTAL SCAM. I had the exact same problem with a washing machine a couple years ago. The machine was only 8 years old and they said it was too old to fix and forced my to buy another washer. I should have cancelled my policy then.

I was a satisfied customer with Service America for 10 years. Unfortunately, since the company is growing the service is going down. I've been trying to schedule an appointment for the past 3 weeks and I've been on hold for 30-45 mins with no success. Keep saying that all customer service representatives are busy. Leaving messages and nobody calls back. I'm so impressed the way the owner responded to Melissa who posted a comment 3 weeks ago with a situation similar to mine. Very disrespectul. Like Melissa, I will not renew my contract with Service America. Good luck with you new adventure of making company bigger. I don't think customers want to pay for an annual contract without receiving service.

I have had a Service Contract with Service America for the past three years and have had to use the service for a refrigerator, washer, and a dryer repair.I have also had a garbage disposal replaced. At all times the service person did an excellent job. I shall continue to renew my membership. I am happy with the service.

where is the minus 10 stars!!!
I have been a customer for 15 years!!!! 15, not 1 or 2... I have paid all the years, without hesitations, they call, tell me my contract is up i pull the credit card and pay. Always renewing the same contract... guess what my contract changed 3 years ago, and i did not know. The person who called me to collect my money "forgot" to tell me a "change in policicy happened"... wel.. yes it is my responsibility to look at at my contract, but if I am asking you over the phone, to keep the same coverage for all the properties, why would you change that? why would you fail to tell me that that there is a change? but never forget to call me to collect my money when my contract is up ...

Have been with Service America for so many years I cannot remember....how good is that kind of review?

I had a water leak at my home. I thought it to be from the A/C. I contacted service america for assistance. They sent a service technician for $70 discounted price due to just recently getting a service contact with them, to diagnose the issue. He advised me that my A/C coil was dirty and that it needed to be cleaned. I followed the advise and scheduled a coil cleaning through them which cost me $425. When the technician for the coil cleaning came out I advised him that this was to resolve the leak issue I've been having. Once the technician finished he said yes that that was the problem and it should not leak any more. After the coil cleaning was finished the leak continued. I contacted service america again to tell them. They wanted to charge me another service fee of $85 to come take a look again which is absurd since they didn't fix the problem from the first time. I had to argue with them over the phone and finally they sent a tech free of charge. That tech then said it was a plumbing issue and he would have to send a plumber. The plumber from Service America came out and diagnosed my issue as a slab leak. He advised me that to repair the issue they would need to reroute the pipe which would cost in upwards of $2500. I decided to get a second opinion from another plumber. That plumber came out and fixed the problem in 15 minutes. The issue ended up being my pressure relief valve from my water heater. That call cost me $350. Service America technicians diagnosed the issue incorrectly 3 times. Charged me $495 for services that were never diagnosed correctly. When I advised their escalation department of the issue they told me that they would only reimburse for the $70 service call. This is not acceptable. They charged me for services that wasn't needed for about another two years. They refused to give any type of reimbursement for the negligence of their technicians. They are suppose to warranty their services but this is no resolution. How can they warranty services when they cant even diagnose the proper issue. If I hadn't been smart to get a second opinion it would have costed me even more money.
-Update EDIT-
Changed Rates from 1 star to 3 Star. After dealing with the Presidents office they have agreed to refund the charges.

THE WORST COMPANY IN AMERICA! Terrible customer service! People are rude. I've been waiting almost 2 months for my sink and bathtub to get fix. After 3 technician visits I am still waiting for the bathtub, they I bring the wrong pieces or they dont bring them at all. When I call to report what happened I have to explain from the begining and explain as I was the technician what is wrong with my bathtub and what part I need! DO NOT WASTE YOU MONEY ON THIS COMPANY!

I own Condo in Naples Florida and live in New England. I can't tell you enough how valuable Service America has been to us. I'll be a client for life!

Excellent service.
The Technician was prompt and interested in his profession, dident waste no time on the job, make sure my the job was properly done to avoid a recall.
Well dressed in uniform,very courteous and he did all the clean up after finshing the job.
Thank you Service Americn.
Kumar Seerkrisenjee.

Service America Stepped up and fixed a plumbing issue right away. What more can be said other than it was a perfect experience.

Tony made my ac purchasing experience amazing. He was knowledgeable and suggested the right size unit for the square footage of my home. He showed us where it would be best to place the needed vents and made the whole process enjoyable. He also was kind enough to stop by during the installation to insure that the technicians were doing a great job for us. I look forward to recommending Service America but most importantly Tony Gubello

Worst company ever. Basically they won't help you unless you pay the expedited fee.

I have been using SA for about 8 years for my home and a rental property. The service has been great. They get there on time and the service personal are experienced and polite. Service America has saved me a ton of money!

The technician was amiable & efficient, analyzing & correcting my freezer problem.

This organization should be shut down. 'No Service America' would be a more appropriate name.

I was very pleased with the service techs response to the problem we had with our refrigerator. He fixed it and was very pleasant while doing it.

My hot water heater burst and needed to be replaced. Service America was very responsive and professional in scheduling and performing the work. They were knowledgeable about the codes and performed the work very efficiently.

They simply don't show up when for scheduled and confirmed appointments. I've lost 2 days pay for missed appointments. I call to confirm and they say yes a technician is coming, then doesn't. What a complete disregard for customers. This has happened several times. I'll never pay them again.

A technician did come to my house and repair my freezer as promised and I also got a phone call from Linda, apologizing. I appreciate both efforts to make this right.

2/8/16: There is a 10 day wait time for plumbing repair. Very disappointing.

DO NOT GIVE THEM YOUR $$$$!!!!!!!

Service America has Great Customer Service. Their Techs are Excellent . They have always been extermely Professional. They have come out and have always solved and repaired any items that I have called them for.
I have Service Contract with them. Their Service again is Excellment.

Jeff Hoppenfeld

So disappointed in Service America. We had a contract over 10 years. When our refrigerator broke, they refused to replace it even though we had replacement coverage. The service technician told the office he couldn't find the model number. Our food spoiled, the refrigerator was never replaced. They told me I'd be receiving a check for the old refrigerator since they didn't replace it. But that never came. I made several complaint calls to customer service and never even received a return call. One rep promised me a Visa gift card, even that never came through. They used to be great, now they are terrible. Customer service and loyalty doesn't seem to be anything they value.

I've been with the company for almost 11 years.....
In recent years they implemented a $45 copay that has to be paid when a service call is requested. Additional costs have also been implemented based on what needs to be done when the tech comes out.
Over the years I've been with them, I had no out of pocket expenses for service calls. So I was very unhappy during every recent service call as I had to pay money to actually have the issue fixed.
I called and left messages on Mike Brown's assistant's (Tracey Grant) voicemail to discuss issues that I had with the new processes and copays. I called 7 times.... then I gave up!! To date my messages have yet to be acknowledged. The following are dates I left a voice message on Tracey Grant's voicemail:

L/M 7th Friday 1/5/2018
L/M 6th Friday 12/29/17
L/M 5th Friday 12/8/2017
L/M 4th Friday 11/10/17
L/M 3rd Tuesday 11/7/17
L/M 2nd Friday 11/3/17
L/M 1st Mon 10/30/17

Since the copay was implemented, it seems customer service was removed.

Also, the resources coming out to do the repairs seem to have too many calls per day. The waiting is simply unacceptable.
I waited until 8pm one time (Appt was scheduled for 8am to 6pm), and another time the tech simply did not make it at all (Appt was scheduled for 1p - 6p)
I am so unhappy with the service as well as the process. My contract is up for renewal and I will NOT renew.
What used to be a great relationship is now simply an awful experience. I would not recommend Service America to anyone.
No one at this company seems to care anymore.

Excellent company to work for and loyal to their employees and customers.

Excellent service, although the tech came on a Monday and part had to be ordered. This was fixed on Friday am.

Awful service, run as far as you can. They are irresponsible, they over charge. They came twice to fix my AC and both time failed to give an accurate reason as why is not working. They don't know what they are doing. Then I called and they treated the worst way possible it is th eworst customer service I've dealed. So please if you are reading this don't use this company you will be very disappointed.

WORST COMPANY EVER. Do not use this company. Terrible customer service. They're technician f***** our AC unit up. Now we're without AC until Tuesday morning. They do not care that we have a 9 month old baby living in this heat. If they have to come out to your house more than once, they never send the same person...which means no one communicates and knows what the person before them did or ordered. It took 6 WEEKS to get our drier fixed.

The manager/supervisor was supposed to call me back today. Never did. Go figure. Seriously, DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY. It's god-awful. Not to mention NO ONE speaks English and most technicians have the worst body odor and foul smelling breath. Good luck.

I originally had Amira Services. Then Service America took it over. I've had their service for many years now My air really never cooled my condo. They kept sending techs but they never resolved the problem. Mostly just changed the thermostat which wasn't the problem Even i knew that. Ended up paying for a whole new system. I didn't know they didn't cover replacement. I had to pay the entire cost. Years later the new one wasn't cooling. Again sent techs. Years later they rep!aced the capasator. Then it blew cold. They never charged for service calls. Now they charge $55.00 per service call!!!. I'm furious!! My garbage disposal wasn't working. The tech flips a switch. $55.00!!! So this coverage is useless to me. I don't call for service now. I need things checked out but I'm not paying $55.00 each time. So I'm paying big bucks for a yearly contract I'm afraid to call for repair service.
I'm looking into a new warranty company with lower rates and NO service call charge.

My technician was a young man named "Manny." He was friendly
and professional. I would love him to service my house again. He
is a real asset to your company.

One star is a blessing. I wish I could give a negative number. THE WORST!! Email me if you want a list of reasons. Find someone else.

Extremely disgusted
Want my coils cleaned had appt 12-6,,,, called 2xs to make sure they were coming
At 5:40 pm tech calls got held up can t do the work must reschedule
Seriously? Was a customer 15 yrs- waste of time off-
Actually a Zero is more accurate
Zero lack of concern for customers time-

Called for service, paid for service visit, problem was determined, part was ordered, tech came and installed part.
I really dont have anything to complain about. Tech were nice and did what they were supposed to do.
It takes a while to get through on the phone, but where can you call that you get through right away?
No complaints.

I have used Service America a few times since purchasing my condo. Each team I have encountered and been friendly, knowledgeable and professional. Will renew my contract without a doubt.

Stay away from them! I m beginning to think if this company is a scam. I started my contract with them about two months ago. I ve been calling for a over a week and can t get a customer service personnel to answer the phone. Today the automated service answered and I was on hold for nearly two hrs. Still got nothing done. Take my advice and stay away from this company.

Terrible website. Overcharges for "premium" takes weeks and still no refund...Had to cancel plan..and I am sure will not get any refunds..even though they say 90% refunded...

Horrible service Wow very disappointing if I could give -0, I would. Please stay away(((((((

Absolutely the worst service I have ever received on any contract I have ever had.

It took three months for them to obtain the parts required for my washing machine. I then had to call them on several occasions in order to determine when they were going to start fixing my washing machine. They finally advised that all the parts were in and that they would pick up the machine on the following day. They picked up the machine the following day. I had been advised on a previous occasion that it will take one to two days to do the repairs. The one or two days have passed and I called to determine when the machine will be returned. I was advised that will be 2 to 3 weeks before the machine will be returned to my home.

They advertise a replacement policy if they are unable to repair a machine. I begin to wonder how many months or years it would be before they make a replacement. Totally unacceptable!!!

Needless to say this is one contract that will NEVER BE RENEWED.

The technician was so incredible helpful we are in NY and he did the service and gave us help when we really needed!!!

Worst company every. Techs never showed up for 5 times. Managers made promises they didn t follow up. I end it up paying other people to do it and of course when it expired they keep calling me to renew it. They are a joke and the worst nightmare.

James Montenegro was the best! Fixed my microwave! I highly recommend him!!!

This is possibly the most unprofessional company I have ever contacted. I called Service America in January for a broken stove which would not turn off. (A serious issue) They sent someone out to diagnosis the problem. He was suppose to return a few days later to install the part. But instead, my appointment was canceled. Over the next few MONTHS I called several times and never received a phone call back. In April, they finally called me to schedule the appointment to install the part. And showed up over an hour past my block of time. (Which was a 5 hour block of time.) Seriously do not waste your time. I do not know how this company is still in business.

Wonderful service, very good and experienced technician.

I'VE NEVER HAD TO PUT A BAD REVIEW IN MY LIFE BUT THIS COMPANY REALLY DESERVES IT. THEY MADE ME LOSE MY TIME AND MONEY SO MANY TIMES. PLEASE DO YOURSELF A FAVOR AND DO NOT WORK WITH THEM, THANKS!

I have had many good experiences with service america. If an appointment is made the serviceman will come. If there is a delay, they will call and tell me they are delayed.When an item has to be fixed, they will fix it or order the part needed to do so.I have been satisfied with service america and have had contracts with them for over 20 years.

Manuel, the TECHNICIAN, was very professional and answered all related questions with expertise and candor. Keep up the good work!

Horrible Business DO NOT USE THEM!!!! THEY ARE WORSE THAN COMCAST!!!!

So much to say..... constant miscommunication within the company. (The right hand does not know what the left is doing) Worst customer service!!!! They think people sit home Monday to Friday waiting for them. They cancel appointments regularly and never call to inform you. They forget to bring parts. Then apparently there are levels of technicians and sometimes 3-4 people come out before the problem gets fixed. Plus the $50 fee they try and charge over and over again even for the same service issue. They are scam artists and criminals and I suggest you all report them to the BBB. Does anyone know of a better alternative as i am going to cancel my contracts with them and move over to some other company some that knows how to put customers first!

Requested emergency service for refrigerator on Sat, technician came needed part - explained part could not be ordered until Monday due to weekend. Is Tue have not heard from Service America - have called several time to check on status. Nobody can help. Extremely poor customer service.

HORRIBLE SERVICE COMPANY! DONT WASTE YOUR MONEY. THEY WILL TAKE YOUR MONEY BUT WHEN IT COMES TO SERVICING YOU, THEY WILL GIVE YOU ALL KINDS OF EXCUSES WHY THE SERVICE ISNT COVERED. THEY GIVE YOU A 5 HOURS WINDOW TO WAIT FOR SERVICE AND 99% OF THE TIME THEY DO NOT SHOW UP ON-TIME. YOU ARE BEST NOT HAVING A SERVICE PLAN AND JUST FIXING/REPLACING WHEN THINGS BREAK. SITTING AND WAITING FOR THEM IS A WASTE OF TIME. YOU ARE BETTER OFF STAYING AT WORK TO MAKE THE MONEY TO REPLACE THE BROKEN EQUIPMENT. ****DO NOT DEAL WITH THIS COMPANY! THEY ARE FULL OF PHONE OPERATORS THAT DO NOT CARE ABOUT YOU! THEY JUST WANT YOUR MONEY**** ALL THE TECHNICIANS ARE MONKEY BUSINESS. **********SERVICE AMERICA IS GARBAGE, GARBAGE, GARAGE!! ******************