I have a contract with Service America for many ye...

I have a contract with Service America for many years. I have only used them for about 3 times. They were fine, until last year. I have a leak in my bathroom. I had to pay an additional $115 for a plumber to come out. He looked said that I should get a plumber to look at it. I tried calling to speak to someone, I was on hold for 3 hours and the phone disconnected. I am now extreamly confused as to why, I am paying them. Please do not purchase their service, they do not provide even the most basic assistance to their customers. I will try calling again from work tomorrow, unfortunately I don't have 3 hours to be on hold.