Scheduled apointment between 2pm - 5pm so I take o...

Scheduled apointment between 2pm - 5pm so I take off from work to be home. Called them at 5:15 since no-one showed up on time. Just to be informed that it would be before 6pm... Guess what, now it is 7:05 and no-one have showed up or bothered to give me a call. So now I'm waiting to get through on the phone and have until now been waiting over 50 min just to talk to someone. Funny how the phone systems says "We know your time is important" Really??????

Day 2: Service America claims to have been at the address and no-one was home. Well its a gated community with a guard and you need a pass to get in. Funny that no-one has been at the gate asking for a pass from Service America. Now they offer to reschedule 11 days out. This is truly a joke!