Worst service I ever experienced. Appointments me...

Worst service I ever experienced. Appointments mean nothing. After waiting several days for an appointment they were NEVER on time, and always at least an hour or more late, or just didn't show at all! I truly regretted entering into a service contract with this company, and finally just called someone else because I could no longer give up so much time for late and missed appointments. They condemned a unit they say could not be repaired, just another company made a reasonable repair and the equipment is still working. Even something simple like cleaning a dry vent wasn't done properly even though that was an additional charge. I cringe when I hear the name Service America!