THIS IS THE WORST COMPANY I HAVE EVER BEEN SERVICE...

THIS IS THE WORST COMPANY I HAVE EVER BEEN SERVICED BY. I TOOK OFF WORK THREE TIMES TO HAVE AN ICE MAKER REPLACED AND EACH TIME THE TECHNICIANS WERE OVER AN HOUR LATE FROM THE SCHEDULED TIME. I CONTACTED MANAGEMENT ONLY TO BE EXTREMELY DISAPPOINTED WITH THEIR RESPONSE. THE SERVICE TECHNICIANS THEY SEND OUT CANNOT SPEAK ENGLISH AND ARE NOT SMART ENOUGH TO UNDERSTAND THAT WHEN YOU REPLACE A PART, PLEASE CHECK IT TO ENSURE THAT IT WORKS BEFORE LEAVING. I CANNOT BELIEVE THIS COMPANY HAS BEEN IN BUSINESS THIS LONG, BUT I GUESS I CAN BECAUSE I TRULY BELIEVE THEY IGNORE THE NEGATIVE COMMENTS RATHER THAN USING THEM FOR IMPROVEMENT. I HIGHLY RECOMMEND THAT YOUR EMPLOYEES RECEIVE SOME CUSTOMER SERVICE TRAINING AND THAT PERHAPS YOU HIRE A STRATEGIC PLANNER TO ASSIST THE COMPANY IN MEETING CUSTOMER EXPECTATIONS. SERVICE AWEFUL, MANAGEMENT AWEFUL. OVERALL RATING ZERO!!!, WHICH MEANS A ONE STAR RATING IS STILL TO MUCH.