Sears Holding Company Reviews

I will personally make sure every social medial sight knows that Sears is a rip off never get the protection plan u can never get ahold of anyone to cancel they will keep taking your money an u will keep getting transferred u will never talk to anyone who will help you they are a scam company who will keep taking your money you can even get balance information from them

DO NOT BUY ANYTHING FROM SEARS
THEY LIE
2 MONTHS NO REFRIGERATOR
JUST CONTACTED
FLORIDA CONSUMER PROTECTION
FLORIDA BETTER BUSINESS BUREAU
CALLING THE NEWS STATION NOW

This is the first and probably the last review I have ever given to any company or for any product. I do not like giving reviews, BUT I have had enough from Sears and their online ordering and Sears lack of customer support...

If I can give anyone any advice its "DO NOT EVER PURCHASE, SUPPORT OR ORDER ANYTHING FROM SEARS"

My experience with Sears has been the worst I have ever witnessed. Sears online ordering and customer support has been atrocious and extremely frustrating. After placing a $600 order, using a $150 gift card and the additional expense of 2 day shipping I noticed they had my address wrong. For example, they had 505 when it should have been 507. I tried to get in touch with Sears immediately to rectify the simple error but was unable to reach anyone after multiple attempts. On the following day I tried again and was finally able to talk to a representative of Sears who told me my order was cancelled (not by me) and when I asked why the order was cancelled Sears was unable to give me an answer. I was ultimately was told "sorry, but there was nothing they could do to help me" and that if I still wanted the product I would have to order it again and my original purchase would be refunded 3-5 business days. I would have to pay the FULL AMOUNT and would not be given the credit of my gift card. This means I now have to float $1200 until the first $600 credits back to me. And that gift card? Gone. I reluctantly decided to order it again and low and behold I got an email saying my order had been cancelled AGAIN... I called again and again was told "sorry, but nothing they could do to help me." they were very willing to take my order AGAIN, AGAIN, and now float $1800 which I informed them was insane.

Sears had made me feel worthless, helpless, useless and like I was only here to give them my money without any product to show for it. But they were MORE THAN WILLING to help me keep spending money on an issue they created. I needed this product for a business I own, in fact I was counting on it. (I paid for the 2 day shipping!) I needed it so I could take care of customers who rely on me to provide the services I say I will. Unlike Sears who refuses to provide the service THAT I PAID FOR TWICE. Now this situation has hurt my business and hurt my company's reputation. Words cannot describe my frustration and disappointment in the one and only and last order and business I will ever place with Sears. IF I ever get my gift card credited back, I almost want to throw it and be done with Sears. The fact that a paying customer is willing to forfeit $150 is pretty telling as to how I feel about Sears and their company.

I would not recommend Sears Home Repair. The availability of Sears techs these days appears to be very limited and this lack of availability created long delays, and significant problems, for us that ended up having large financial consequences as well. Recently we had a problem with a Kenmore home furnace in my 96-year-old mother s home. Temperatures were going to be dropping significantly over the next few days and we had a dangerous situation as, due to my Mom s health, it is difficult for us to remove her from her home. We contacted Sears Home Repair as it was a Sears brand heater and their website said Repair Experts and offered same day/next day availability . We ended up getting neither. There was a $199 non-refundable diagnosis fee and, if you chose to move ahead with the repair, they would make the repair for the additional repair cost. We were in a desperate situation so we agreed. They initially scheduled the tech service for 2 days later, then called back later to reschedule for 8 days later. I advised them that it was an emergency, due to my mother s age and other health issues and, after multiple follow ups, finally they scheduled a tech visit for four days later. The tech came and diagnosed a minor part replacement issue, but said they could not come back to make the repair for another 12 days! So, we were already down $199 and no repair in sight for another 12 days. Due to the emergency circumstances , we ended up having to hire a different repair service who came out immediately. They showed us that the Sears diagnosis wasn t the issue and that we had a much more serious problem. Due to the age of my Mom s heater, we ended up deciding to put in an entire new heater to avoid future problems. It was all completed quickly and long before Sears was even scheduled to return. Had we known that the Sears tech service was going to take so long, we would have realized that they were unusable and would never have contacted them to begin with and saved ourselves the $199. We had multiple contacts with a Sears member Advocate afterwards to express our dissatisfaction and requested a full refund of our $199. After multiple days of exhausting communication, they reluctantly offered to split the difference with us and to reduce the fee to $99. We felt that the issue required a full refund and the issue is now still under dispute via our credit card company. Be aware that, if you use Sears home repair you will be locked into the $199 diagnosis fee without any guarantee of a realistic repair time frame. Since this issue, we have stopped all Sears activity in our home. All future maintenance has been stopped, and we have made two new appliance purchases from non-Sears options that we are very happy with. After 50 years of doing business with Sears, we have ended our relationship with them.

Zero out of 5! Smaller brother and many other customers I saw got harassed ripped off and assaulted by the employees at Sacramento,florin road. All those employees and Manger and security will be killed one by one for their permanent crime they commited! Stealing people's money!judging the book by its cover! Being very rude to customers!

I am going to give Sears some valuable advice and I hope that they take it and use it. What I see in your stores is no visual attraction to get the customers to walk into the store. This needs to be fixed, some advice to you is to hire a gay guy who has a since of style to work visual in your stores. Some of the best in the fashion industry always have a fashionable gay guy or guys close to them. The second thing is to teach your employees interpersonal skills. The customer service in your stores in Oregon is Awful! I have worked in customer service for some time and noticed that these employees seem to ignore the customers and are not friendly at all. I went to take pictures on Sunday and the sales people rushed, had no interpersonal skills and were just unprofessional. I have traveled throughout the United States and your stores in Oregon are the worst. Oh, one other thing to mention is to get customers to buy you also need to speak the language. You need more flavor in your stores Yes! I said flavor people of color. If a Black or Hispanic customer just happens to walk in Sears and receive bad customer service from someone who doesn't look like them then there is a chance that you have lost another customer who is now becoming the majority. So I hope that you caught on to what I'm trying to tell. Change has come to America so if you want to become a more profitable company you have to change your system.

It s too bad customer service and also technicians are trying to pull your money in Different way. I had a bad experience with one of sears technician.. I would like to share with you guys.. I called and Made a appointment for fix my dishwasher ..
Technician came without mask in my house i was trying to understand I kept 6ft distance and I waited him to finish his job. He as no experience he is trying call is friends ask each steps what he is doing I asked everything to him he said okay and dishwasher it s complicated this not good. I told him I have the warranty on it but company requested me to find the technician to fix my dishwasher they will Reverse the Expenses. I trying to contact Sears corporate office no one responding.. and I called customer service requested supervisor they are disconnecting phone they canceled three times my appointments I m still waiting someone to come and fix my dishwasher it s really really complicated

WORST CUSTOMER SERVICE I HAVE EVER SEEN!! I would NOT recommend anyone purchase anything online from Sears of Kmart. I purchased a gazebo in which I only received 1 box and there is supposed to be 2. The gazebo is no longer in stock so they can't get me the second box, nor are they willing to give me my money back because I've had it longer than 30 days. I'm out $1500 for a product I cannot use. They cannot provide me the other half of my product and they won't allow me to return it for a refund. I AM FURIOUS!! DO NOT BUY ANYTHING FROM SEARS OR KMART!!! The running around they have given me is ridiculous! I've taken 3 days off of work to spend on the phone trying to get this resolved. I will be going to local news station and hiring an attorney. I'm ticked!!!!

*Who does this Hussy think she is?*
I call to enquire about placing an order, but she couldn't pull my account up to know what I'm mentioning about my past orders. Then, she Snickers in a slanderous tone because she thought she heard my last order was in 2016. First, take my suggestion of using my email instead of my phn number for retrieving my account because people change phn numbers more often than emails & look at what EVERYONE thinks if y'all as people from your reviews to see if your even compared to people.

Worst ever! Been without ac for 5 days and still no help! never ever count on sears!

Worst Ever, Do not buy anything from Sears, they do not honor their extended warranty. Been waiting 7 weeks to get washer fixed!!

very bad, are bid fraud and will take you money and they sellers do not send the response to you . I ordered a treadmill received it late already and when i received it it was all broken from front. after calling them they said that it was broken in a delivery truck. and ask me to take the parts and me replace it by my self. but my POINT IS THAT WHY DID YOU TOOK MY 700 DOLLAR IF YOU ARE GOING TO SEND ME PART FOR THE BROKEN TREADMILL, WHERE I ORDERED BRAND NEW ONE AND PAID THE MONEY FOR THE BRAND NEW ONE.

Suing them now for stealing my money by keeping my returned merchandise and never issuing credit back to my card.

VERY VERY VERY POOR CUSTOMER SERVICE. YOU JUMP THRU THEIR HOOPES AND THEY STILL ASK FOR MORE.
NO WONDER THEIR GOING OUT OF BUSINESS

I spent over $2k on a bed and mattress and have received the worst possible service in that I have not received the correct mattress, nor a replacement in a reasonable amount of time, much less compensation for my hard earned money that I spent with them. My purchase was made at the Sears at Everett Mall Way on 9/26/2015 it is now 10/07/2015 with no resolution in sight.

Unbelievable horrible customer service. Literally it's like they actually want every single customer to leave. I called customer service and they could not help me, escalated to corporate support but no help there either. Finally I called Illinois and was snapped at that no one would talk to me and to write a letter instead...I will definitely be having my attorney do that.

My husband and I purchased a refrigerator from sears which broke down briefly, even though covered by the one year warranty it took us close to two months for it to be replaced false and inaccurate information was constantly provided via email and voice mails which always differed from the previous communication.

On top of that when requesting to speak to a supervisor of their customer solution department we were called compulsive liars when explaining the situation and their corporate office associates were rude every time we got in contact. I have never wasted so much time and cancelled so many commitments just to meet this poorly administrated companies standards, avoid placing your customer trust on this corporation is filled with incompetent, rude and unprofessional staff that all they do is fill their lack of commitment and compliance with excuses.

To this day we are waiting for them to actually comply and deliver this appliance and not even a reimbursement was offered or even possible according to them.

I recommend you take your business anywhere but here.

I made a purchase on 12/14 with a scheduled delivery date 12/21, they cancelled my delivery and rescheduled it for 12/24. When the day arrives they have an automated service call me and rescheduled my delivery for 12/26 from 3-5pm. They then call me and tell me the delivery will be done at 7am, then call back and say 10-12 only to get cancelled again for another delivery date. Their customer service team is incompetent.

I will NEVER spend another dime with Sears. Last week I called to order an ice maker for my refrigerator. I was convinced to buy a refurbished part because even with the installation, it would be cheaper than just ordering a new one. I was forwarded to the appointment department where I reiterated THREE TIMES "he will be here on Monday with this part and there will be no additional fees or appointments?". She said THREE TIMES, "yes, I will make sure". This man came into my house and did NOTHING. He would not leave unless I paid him $119 for a diagnostic. Guess what? My ice maker isn't making ice. Duh. He quoted me double to fix it and of course would have to come back. No one at Sears will help me even though they've assured me the phone calls were recorded and they can easily hear they completely screwed me. I have wasted so much time with these people. NEVER AGAIN. No wonder they're going out of business. Sears is a nightmare.

I ve been on the phone for 3 hours now, still on hold with them it s no wonder sears is going bankrupt they only thing they know how to do is say it s not their department and transfer. My delivery was suppose to be yesterday, I wasn t informed of a delay until I called today to find out where it was. 2 supervisors confirmed I was not contacted and told of the delay and was told they didn t know until I called them, however the 3rd supervisor I talked to magically claimed that the warehouse tried to call me which is a lie. I ve been hung up on lied to. Worst company ever

Sears customer service is horrible. I have been dealing with them for 3 months for a warranty issue for my refrigerator. The first technician broke our ice maker and that s still now fixed either. I won t do business with this company anymore.....

Sears delivery and services are so bad and on top of that if you have any complaints they send you to India.

Here is a brief summation of what has transpired thus far.

Original delivery was on 10/11. The delivery staff kept pressuring us to have them put it together for cash. They were very shady in behavior and we were very surprised to see three people with no IDs.

Milton assembled the treadmill the following day. Upon completion we noticed that there was an oil leak, two areas of bent belt and a hideous sound that emanated when run on a high speed. We reported it and the delivery company subsequently sent out another team to inspect the damage to the equipment. They deemed it damaged on 10/18 and a new treadmill was ordered.

Third team showed up on 10/25 after calling to tell us that we needed to be available an hour and a half earlier than the time frame given the night before. We changed our plans and they arrived during the new time provided. This time the 2-man team removed the original treadmill and assembled the 2nd one. Once finished they wanted Milton to sign a paper acknowledging that all was well. He insisted on inspecting the newly assembled machine. Upon approach, it was obvious that this treadmill had a more severely damaged belt, was leaking oil onto the floor and surrounding areas and had oil stains and a "bump" in the middle of the belt. Milton asked if the delivery team noticed all of these problems and he stated yes. They told us they didn't have time and had to leave. After practically running out of our home, we noticed a lot of sheet rock damage and the tell-tale sign of drywall debris on the corner of our wall. It was also at this time that we realized what a mess they had left behind with assembly debris and parts etc.

We contacted Sears and had to deal with people that we could't adequately communicate with. That person sent us to Delivery Pro where an equally difficult to communicate with person tried to help. By the end of that phone call it was determined that we had now run out of patience and asked that they come pick up the machine and get a refund. Milton decided that this wasn't the Sears he knew and left a message for you, Ismael, and you called back. (This was just a documentation for your records).

We have attached several photos. These photos are titled with what they contain. The photos that are labeled "oil stain" are showing all of the oil underneath the belt that had been leaking onto the floor and surrounding areas. This is further evidenced by the oily fingerprints you can see on the black frame and silver leg of the machine left behind by the assemblers.

Although we understand that the property damage must be put through the delivery company's insurance, we included a few photos documenting some of the damage.

This is not the Sears I grew up with. Their delivery service is not a good representation of Sear. Christmas is coming I am expecting more customer will be upset about this delivery team. All we wanted was a treadmill. How hard is that?,

My gas range won t shut off and we have insurance on all of our appliances. We talk to a lady over the phone and a manager and he hang up on us because he didn t want to schedule us an appointment. Had to call them back schedule an appointment 3 times because the first one they canceled us for no reason.

ZERO STARS...Absolutely the worst service of any company anywhere ever ! Oh yeah they could care less too. I've payed at least double for my range and dryer if you add the time I've missed from work dealing with these cheats. I've owned both for two years and had five total service calls. They have a separate repair man for both units which set up two different times to repair? TOTAL MISSED PAID WORK HOURS WAITING ON REPAIR MAN 34 HRS. I could have bought commercial appliances if I had that money back. I can not believe these people are still in business. You would think they could figure this out. Go ahead and waste your money with Sears so you can see for yourself why all of their customers regret dealing with these clowns.

Horrible customer service at local Austin store and even worse at corporate in Illinois ! Attempting to expedite refund on product sold to me that would not fit in area...per sears they refund according to their process which may take 7'-10 business days; never mind it took us 3 days to cancel..
Sooo 15 days! The most incompetent; no one trys to assist customer!!!

I've been having problems with my drier for almost 3 months. Each time a technician comes out it is up to me to decide what the problem is with my drier and what needs to be fixed. Now after being told that someone would be out yesterday February 20 I call to see what happened and was told that I have to wait another 2 weeks before someone would be out. I told the person handling the call that another 2 weeks is unacceptable especially after the 4-6 weeks I've already been waiting to have it fixed. I was told that there was nothing that they could do. This will not work because when the technician comes out and the problem is not fixed(because I have no clue about driers) I will then have to wait another week for the part and 2 weeks for an appointment? Is this now how Sears works?

Sears left my driveway looking like this it's been almost 1 week after serveal calls to every department still no one has responded.. Maybe they should do this to one of the Corporate members maybe then someone will respond because if your a customer you get NOTHING!!! absolutley horrible experience I can see why Sears is no longer the company it once was...

Called Sears Home Services, requested a Air Duct cleaning. So far so good. The people arrived at the scheduled time and began work, I was not there had father in-law let them in. They Did a good job on the cleaning out of the vents and sealing the hole they use to do the cleaning and was a very good price compared to others in the area (i should have known, you get what you payed for). They left little piles of dust next to some of the vents, claimed they didn't have a dust pan and brush to pick it up. (Use to pieces of paper to pick it up!) Father in-law also noticed that they where not wearing the shoe covers that almost all service people wear. (comcast, AT&T). So now I have Salt and Snow (water) all over my house from vent to vent to front door. The floors will need to be cleaned. called up Sears and they said that doesn't sound right. well I have picture of it and no one else in my house wears a size 10 work boot. They offered me a small discount, but the point of the matter is that the people should have had more respect for my house.
Very poor experience with the costumer service and service techs. The job was ok.
Would not re-comment.

Bought a futon and waited 2 weeks for it to be delivered. I received a delivery confirmation the night before and then a phone call the day of saying the item was not a "deliverable" item and that no futon would be delivered. No one was willing to compensate the time off I had to take off from work to be home for the delivery. Or the fact that I waited 2 weeks for an item they told me would be delivered and then cancelled the day off. Definitely taking my money and buying a futon somewhere else.

Stay away from this corporation!!! Purchased a treadmill on 10/5/19, arrived at my home on 10/15/19, it is having electrical malfunctions already. Sears won't replace the treadmill because it's post 30 days.

Terrible Experience! Incompetence and callousness is what I experienced when I purchased a 6pc. spa patio furniture set. I paid for it May 31st did not receive it until June 26th and when it arrived it was damaged. I still have yet to receive my refund nor have they returned to pick up their damaged patio set for return and full refund. DON'T PURCHASE ANYTHING OF IMPORTANCE FROM SEARS. YOU WILL BE DISAPPOINTED!

0 stars although this lovely system will not allow it. wow, the incompetence of this company is unbelievable! first, a product was delivered that was damaged and the people tried to get us to accept it anyway. the second delivery was a disaster as well. some mix up with a so-called reward account caused us to be put on hold when calling (to make sure it was cancelled as we did NOT order it in the first place) for over 40 minutes...then the phone was hung up. it is no wonder that sears is down the tubes. never, ever again will we enter one of their stores.

Purchased a Samsung Fridge from Sears in Walla Walla Wa. Have had multiple repairs on the icemaker since 2017. They state the icemaker is not a main part to the fridge so all they can do is repair it. After around 19 times of replacements and repairs I am tired of NO help replacing it. Also amazing they cant find most of my repair receipts!

Total crappy service. They were supposed to deliver today and called after the delivery time to say they would deliver the next day. What a bunch of crap and nobody at Sears cares

I will NEVER shop at Sears again. The level of disrespect, disregard, and disconcerned associates I have dealt with for the past 4 hours is mind blowing. I am literally at a loss for words and in utter disbelief as to how this company is still managing to stay afloat (barely). False inventory stock counts, rude/ condescending employees , incompetent management, lack of customer service and problem resolution and NO response from corporate, something tells me everyone already hung up their work hats and are just milking what few days are left of their careers. RIP SEARS ROEBUCK AND CO. you used to be golden.

It has been 1 1/2 months since i have not had a washer. I have tons of laundry to do. I purchased a Sears Warranty and this is the biggest joke ever. The first technician although nice did not even diagnose the total problem to begin with, so therefore making this ongoing problem last up until today and still no washer can be used. They also send the wrong parts and the last part they sent which was the TUB didn't even line up with the inside of the washer so therefore it was the wrong part. Now it is in RESEARCH and I am still sitting here without a washer into the second month...have tons of laundry to do...and now it is at the point where I have to spend more money somewhere...not even any laundry mats around here....maybe I'll book a hotel for one night and go do my laundry in their laundry mat and send Sears the bill. When a technician orders a part......first of all there should be INSPECTORS inspecting those parts before they are shipped out and make sure that that part will work on the existing washer or appliance........how frivilous money is spent......The TUB that they sent based on the serial number the technician used to order the part is not the right TUB. It does not align properly with the internal attachments. Totally differently attachments. I have tried contacting corporate...that doesn't exist!!! I just spoke with a case manager at the warranty department and she on my behalf called the parts department and I was told that they made an appointment for me for 12/30 still not knowing whether a part was available for my particular washer or not. So how long should someone go without a washer on a warranty plan. This program is definitely not for the consumer it is a money making scam as far as I am concerned. I cannot wash since the end of October, and this has been ongoing since then. I have called everyone I know to call.......and the supposed CORPORATE office. I am going to go check into a hotel, do my wash which will take hours and hours and since there are fees for cancelling the Sears Appliance Warranty, I have to wait till next year to cancel. I have never bought a home warranty and NEVER will again........its actually not even the home warranty....its SEARS Parts holding this up. SEARS parts, check your parts before you ship them out and make sure by drawings and looking at your part that it will fit with the existing washer, hire inspectors to look at these situations, its not the technicians fault that the wrong part was sent...if he used the serial number and ordered the part based on that serial number and the wrong part came what is he supposed to do......this could go on for months!!!!!!!!! If it was anyone at SEARS corporate and their family was going through the same thing.......WHAT WOULD THEY DO!!!! And what SEARS needs to do right now is to let me get out of my WARRANTY without penalties.....and LET ME GO BUY MY OWN WASHER BECAUSE I DON'T KNOW HOW LONG THIS IS GOING TO GO ON FOR....ANOTHER MONTH, TWO MONTHS.......I also bought a brand new refrigerator 2 years ago from SEARS.......this year we already had to have a few parts replaced. It said KENMORE and was $2500 but it was really an LG appliance. I have my real KENMORE sitting in my garage still working and 30 years old, NEVER a problem, not ONE. I am so frustrated right now and I know for sure I will NEVER buy a Sears product again. All my appliances have been from SEARS....but never again!!!! Also, I am not sure who to file a complaint with but I am starting with the FTC...and Better Business Bureau and whatever other advice that I receive.

I recently purchased a new Kenmore range cook top from Sears. It is excellent, and we are pleased. however, the cook top was installed by a Sears Installation facility: American Home Services The installation charge was to be $150. IT ended up costing $540. The installer knew exactly what he was doing. Once he had removed the old unit and it lay in pieces on the floor, the installer said it would cost an additional $300 to widen the hole. He asked if I wanted to proceed. I felt I had no choice. He knew that the hole was not large enough before he removed a screw. That's when he should have asked. By the way it took about twenty minutes to widen the hole. $300 for 20 minutes is usurious and unethical. I wiIl never use Sears again if I they continue with American Home. When I discussed this issue with the manager of American Home she was disagreeable and contentious and ended the conversation with " I'm finished talking to you. She hung up. Great for a service company. DON'T EVER USE AMERICAN HOME.

Long story short sears it is HORRIBLE corporation all the way round stay a way so you don't be sorry.

This is my experience with Sears warranty, which was only resolved thanks to a local store manager who was willing to handle something and to take care of it.

I purchased the Sears warranty (3 year) for my weed wacker. The week wacker broke and I called into their Support line. The whole ordeal nearly took 10 weeks and would have been longer if not for the local manager.

When I called into their Support after having my weed wacker serviced, and the service entity specifying it was not repairable or that the repairs would be more than the cost of the product this was my experience.

I called in and was transferred to their In Shop Department. This department transferred me out specifying they don't handle warranty issues. I was then told by the next rep that they don't handle warranty issues and that he would transfer me back to In Shop Department to handle my warranty issue. This was how it was for three week, by which I called once a week and then multiple times on the third week (mind you this has already been six weeks.

I called in one last time, and received the same Support. Everyone outside of the In Shop Department said they handled warranty issues. Every one working in the department said they don't. One lady who I was transferred to said, "You need to immediately ask for a supervisor who knows what they are doing." I did and the supervisor said again they don't handle warranty issues and hung up on me.

At this time, I stopped calling in because it was obvious Sears Support didn't know how to train their Support employees on warranty issues. A friend told me to reach out through Facebook. I did, and was told that my warranty issue would be resolved in 72 hours and that I would receive a call. A week went by, no call, not anything. I reached back out and was told within a week it would be taken care of. No call, no nothing, nothing resolved. I reached back out and received the following message, "We apologize for the delay in response. We just sent another request for an update. We should be hearing back from the team shortly. As soon as we have any news, we'll reach out to you."

I never heard back from anyone at Sears. This is when I went into a store, explained what was happening, and fortunately a manager had compassion and decided to help through a different avenue. This is the only reason they are receiving two stars instead of 1.

If this is how they are currently treating customers through support, it isn't any wonder why they are struggling. Train your employees to know their job. How does everyone outside of one department know who satisfies warranty issues, but the department who actually is supposed to solve warranty issues. Last time I purchase anything but clothes from Sears.

Horrible, horrible, I am so angry!! waiting 11 hours for a team to show up... Ridiculous really, and the washer is only 3 months old

I wanna start by saying that I have been a customer of series of over 20 years I Purchased an online grill for me and my six children I am a single mother I Purchased it for close to $600 it came damaged I returned it when I returned it they did not give me any paperwork they had me sign a little song like computer and something inside me told me to take pictures I took pictures of the truck then removing the grill putting the grill in their truck ,I have all the documents I need to prove that they have picked up the grill it is now going on seven months and they refuse to give me back my refund claiming that I have not returned the grill I have made a police report I have done everything that I was supposed to do when you call they tell you yes we received it but they refuse to give back the money is because I pay you through PayPal through my Sears account it is been nothing but a headache and I'm not getting anywhere I will never spend another dime at Sears.not to mention when you make your phone calls every day like I do to try to get my refund it send you to a Third World country or to India or to Japan to deal with the situation to people that I cannot even speak English .

HORRIBLE EXPERIENCE!!!! Would give Zero Star if was an option.

Ordered a part for a Kenmore freezer from Parts Direct on Nov 3. Been backordered for over 30 days. I had even paid extra shipping for Priority shipping (2nd from Expedited). So that went out the door. Received an email today that the part will finally be fulfilled in 1-2 days and shipped in 5-7 days. WHAT??? WHY IS IT NOT BEING EXPEDITED AS NO EXTRA COST???? I called Sears Parts Direct to ask this exact Question. Pretty much was told LG vendor (Distributor) is behind on orders, doings their best fulfilling, blah blah blah. And that is my problem why? And there is not much else they can do for me. I asked to upgrade to "Expedited shipping" at no extra cost. Can't help me. I inherited this refrigerator. And I will NEVER in my future buy a Sears based appliance. This is certainly not helping Sears future. Very very unhappy & frustrated to say the least!

Hi .,,, i bought a refrigerator Kenmore from SEARS the box had aproblem not cold water drop in vege box .I spend a lot time alot time to get connect . Igot a date 3 weeks after 7-6-16 conf 42619042 fro 1- 5pm tech no show up no call same problem to get a new app 7 -20 from10-2 pm conf 42634635 tech no show up no phone call food are bad i havet to pay my tenant . This is the first time i got very very.....bad experiences with product under warranty

I was scheduled for an interview at 9:30am when I arrived the store was closed. I was told by people standing around that it opened at 11:00am even though Google said 10:00am. Either way who in the hell sets up interviews during non store hours? Then ever time I call to speak to H&R "their busy assisting other customers". Ok.

I called and explained my issue, just for the rep to say "I'm sorry I couldn't hear you" ! That's some nerve when I couldn't understand a word she was saying through her thick Indian accent. She then asked for my full name, once received she told me there was nothing she could do. Now I wanted to know what was the point in taking my name if you can't do anything but sit on the phone and breathe oxygen! The there was a 'problem' when I asked Janice for her first and last name or someone above her. She then forcefully put me on hold after we both literally sat on the phone in silence because she didn't want to give me someone else. Not to mention I was hung up on. Lord can we ever get an American live representative and people who actually VALUE customer service!?

It is a shame that Sears is trying to kill its mortar stores. If you buy a refrigerator in the store you are charged a delivery fee(unless you have a sears card). If you buy the same item online at the same price, the delivery is FREE. Delivery time is just as fast. Probably the same people making the delivery. Why bother going to the store, or you go to store pick out what you want then go home and order online and save. No wonder the company has financial problems.

AVOID DOING BUSINESS WITH THIS COMANY AT ALL COSTS!!! I advise you to NEVER purchase any additional "Protection Plans" from them if you buy appliances as they will NOT honor them and will give you every excuse in the book as to why you are not eligible for the benefits. I purchased a fridge from them with a customer protection plan that was supposed to cover food loss if anything ever went wrong with the fridge. Well, fridge was delivered and never worked. I called to have a tech come out and look at it. The tech arrived about two weeks later and stated that the oil-less compressor had been compromised and that Sears would have to replace the fridge. Nearly a month later the fridge was replaced, but do you think Sears is willing to cover the food loss claim I submitted?! No! After FOUR MONTHS of submitting and resubmitting the claim and then calling them for follow up (I've probably spent nearly 12 hours on the phone with them) they are denying the claim because THEIR system isn't updated and doesn't have the proper notes in it!!!! So my valid food loss claim is denied because their system isn't updated (really it's because they don't want to pay me the money that is owed to me). They are swindlers who take your money and run! The customer is NEVER right (unlike successful businesses where the customer is always right...or at least allowed to be heard). They have THE W O R S T customer service that I have EVER had the displeasure of experiencing. It's no wonder that the company is going under. I will NEVER purchase ANYTHING from Sears again and will advise all of my family and friends of the same. If there was a way that I could leave less than one star I would! Next website I will be visiting is the Better Business Bureau.

Customer service over seas is a joke. They hold you on the phone for almost an hour then hang up.

Sears is a joke and i will NEVER spend a dime there again. On September 23rd 2017 i went into a sears store in a mall in Goodlettsville Tennessee and purchased a 47 inch Craftsman tool box and was told it would be shipped the 25th or the 26th today is October the 10th and still nobody can tell me where my toolbox is or if it's even been shipped but yet I have credit card statement saying it was paid for and now I have to pay my credit card bill and I don't have any idea where my tool boxes at. When I called the Sears phone number it was redirected to the Philippines and I was told by a lady there and I quote that's just the way it is. I've been a mechanic for over 20 years and I guarantee you I will never spend another dime in a Sears store again it's pretty bad when you call the store and they can't even tell you anything and they redirect you to Sears online and you get the Philippines where they have their head so far up their ass they can't see straight and can't tell you anything. Sears has really declined very bad and it's sad. If I could give zero Stars I would but I had to give one and that's not even good enough for them. I warned everybody that shops at Sears to be very careful because they are not what they say they are anymore.

Customer service sucks! They do not keep appointments then put you at the bottom of the list. DO NOT BUY SEARS PRODUCTS THEY DO NOT STAND BEHIND THEM.

never again will i call sears for anything! I made an appointment to service my washer. two guys came to home said they were there to fix the washer because it wasnt running. i told the one guy that was not the problem at all. i told him of the problem and he said he couldnt work on that because he dont have the tools and it was better to just buy a new one. I said ok thank you do i owe you for anything he no we wont charge you because we didnt do anything. fast forward... i get a bill for over $100. i called 3 times in 3 months nothing was ever done. then i called again and the agent told me that the service guy said i refused to pay !! LAIR LAIR LAIR ! I am still fighting this. the service guys name is Filex.....probably doesnt even work there anymore. the only reason i put 1 star is because it woulnt let me put 0. Why would i even give them a 1 when they charged me for doing nothing and then lied and said that i said i wouldnt pay them!

Worst products. Washer broke in 7 months. Under warranty and extended warranty each repair is unsuccessful. Wull not replace or refunded I do not recommend shopping at Sears AT ALL.

Absolutely horrendous customer service. 10 months ago, I purchased a very expensive washer and dryer that was never properly installed and the Sears installation team created serious damages to my home upon the delivery. I spent day after day, week after week, on the phone being transferred around. Told they would send a team back to properly install and fix the damages plus issue a $150 none of which ever happened. I had to install the washer and dryer myself and was never able to identify the right tools to level the machines. They continue to wobble and I think have now created damage to the drums. I now spent another entire day on the phone, transferred to 8 different departments and people only to be told they will do nothing to rectify the issue; to contact Electrolux (whom has NOTHING to do with this) and eventually was disconnected during the last transfer.
I contacted their corporate office and spent another hour on the phone only to be told the records from the install disappear within 1 month and they are unable to send anyone to fix the problem. Was told the only course of action at this point is to file a complaint which I spent another half-hour doing. I will be sending a letter of complaint to their corporate office as well, which I m sure will result in the same outcome: Nada. I thought I learned my lesson years ago with sears but apparently needed a reminder: Please, do NOT ever purchase from this company.

I'll make this short.
Brand new fridge went out.
Took two weeks for a technician to come out.
FOUR appointments and FOUR different technicians later and the fridge is STILL out.
The fridge is under warrantee and is brand new and yet they will not replace the fridge.
Absolutely horrible.
I have three kids and I need food in my home!
Had to throw away $400 worth of food already.

Every time I go into a Sears or Kmart store, they have what I am looking for at a fair price. The times I've asked for assistance the associates were always helpful. I don't know why everyone hates on Sears and Kmart.

This company is total garbage. They are of no help and could care less about their customers situations. We bought a brand new top of the line washer and dryer late 2017. We ve had issues since middle of 2018. The service tech came out and gave me a poor excuse how to temporarily fix it. Now I m having issues again, called May 19th and was supposed to have someone out the 21st. I took the day off work and no one showed up cause they overbooked the tech and didn t give us a notification. On the next schedule date of the 24th I took off work again and they overbooked the tech again and didn t send a notice. So today 5/29 a tech finally showed up with no part to fix my washer after I gave the operator in detail what was happening. They should have pre ordered the part to fix it when the tech showed up if needed. When we called back on the 24th we told them about our dryer acting up as well with a heating element. They acknowledged the issue but screwed up the work order and put it in as a garden tractor. Without the work order the tech couldn t work on our dryer. I called to get the order put in quickly before the tech was to far gone. It took me 10 minutes to get the order in and wanted the tech to come back since they screwed up. They refused and were very way less than accommodating and kept telling me the soonest I could get a tech was June 3rd. Also to add that they needed to order a part for my washer that won t be here until June 7th. So I am going to be pushing 3+ weeks to get a working washer and dryer while having 2 infants, a potty training toddler, and a girlfriend who needs to wash her dental clothes daily. I am doing 3 sometimes 4 loads of laundry and they are expecting me to do laundry elsewhere for 3+ weeks cause they keep screwing up with no means to fix their issues. They have been very neglectful of the service contract as well as basically committing fraud for taking our money and not providing the service we agreed upon. I advise everyone to refrain from using business with them as they suck and have no customer service. We will for sure be writing a letter to corporate as they advised us to and also contacting the BBB with our lawyer. Thank God this company is tanking so they can stop robbing people.

Worst Customer service of my life. Management is useless to help. They stole my money and said they could only give back half of it, and the rest on back in a gift card, trying to force me to shop at their store! Which I don't even know if its true because they lied to me multiple times about what they were actually refunding me. Also, I asked if there was a number to corporate, and they said no (ANOTHER LIE). They just want to get rid of the complaining customer, they could care less about answering with integrity. My original order was bought with a gift card that they gave me as compensation for a horrible non-service they gave me, where they charged me $60 for coming to my house and literally doing nothing. Not even touching or looking at my appliance. I used the compensation gift card, then they take extra money from me that they shouldn't have! And all they offer me is another gift card for $11!!!! Which was much less than the money they took from me! They could care less about their customers. I would rate them NO STARS if I could.

CAN I GIVE MINUS STARS????? CUSTOMER SERVICE STINKS. WON'T LET YOU POST UNLESS YOU GIVE AT LEAST 1 STAR. WHAT A JOKE

Sears has the worst customer service ever!!! I bought a refrigerator 2 years ago and purchased the extra 3 year warranty with it. After two years my refrigerator went out. I ve been waiting for 3 months for my replacement. I m that time they have sent 7 techs out to my home to fix my refrigerator. None of them were successful. They ve told me my case fell through the cracks and that i have to start the process over with a tech coming out. I ve talked to several customer service reps and none of them were able to help. Even though i haven t gotten a replacement refrigerator yet they insist on selling me a warranty for the new refrigerator. I will NEVER!!! In my life buy ANYTHING from sears again.

Beautiful campus. Great people. Overall, great place to work!

Your customer service is possibly the worst. When calling for service you get someone in either Pakistan or the Philippines who can't understand me and I can't understand them. I just had a service call on my A/C and before he even opened the unit said you need a new unit. By the way his English was just as bad as if I called out of the country. Now I have to wait until tomorrow for another serviceman to return. What's this all about.

TERRIBLE EXPERIENCE. STILL WAITING FOR REFUND. AVOID SEARS AT ALL COST.

I place an online order over a month ago now they are stating that due to technical difficulties of their system going down(2 days ago) they can't find my stuff, it was supposed to be here days ago. Not a single person in there call centers has a f*cling clue what they are doing, and the company give no other way to get a hold of anyone. Even the call centers don't have anyone to call for help. Sears and Kmart have lost me forever. This is not the first time and they promised me it would be the last time I had trouble out of them. I'm done, and beyond p!$$ed.

What is the point if making an appointment online for a simple oil change? When I got to the auto center at Sunrise Mall in Corpus Christi, TX, I had to wait 10 minutes past my appointment time. I finally talk to the singular person they had working check-ins and was told it would take 60 to 90 minutes. I asked why. The person said ALL the cars in the parking lot were there for oil change appointments. 13+ cars. I was at the shop for a total of 50 minutes (was meeting wife). No vehicles went into the shop and none came out. Double, Triple, and Quadruple booking much? I think i found one reason Sears is failing as a business.

I have an warranty agreement and been trying to get an icemaker fixed since March 2019. Seven repair appointments, 13 phone calls, several parts fitted Sears is not standing by their obligations. the machine has been deemed unrepairable and dangerous because it gets so hot. Sears is a waste of time and money no wonder they are a failing company.

I purchased a Nordyne heat pump from Sears. I have waiting 4 weeks for a technician to repair my heating/cooling system. I have missed 2 days of work and they have called and cancelled the appointment twice. Now they are telling me it will be another 3 weeks before they can get someone to look at the unit, then add on how long I will have to wait on parts and another visit to install. It is not the consumer's problem if Sears only has 2 people in the Charleston WV area that work on heat pumps. It doesn't seem to bother Sears that we have lost 2 days of wages because we have to be home for their 8:00 - 5:00 time of repair only to be cancelled. This is not the type of advertisement I think you want of your product, but bad PR is what you are going to get. I would call a local repairman, but my system is only 2 years old and the parts are still covered under the warranty. Not only will I not buy this brand again, I will not spend another dime at Sears and I will get the word out that service is on your product is unacceptable. Next stop, Attorney General's Office and Consumer Reports.

No Stars if I could. I ordered a dishwasher to replace an aging one. I ordered online and paid by credit card. The old dishwasher was to be picked up. I was given a 2 hour delivery window. 1/2 hour past the allotted window I "clicked to call" from the delivery reminder message sent to my phone every day for a week. My query was answered with "I do apologize for your inconvenience, but the item did not arrive at the warehouse this morning, so it will not be delivered today" . I asked when and she replied "I don't know, we will call you to reschedule" She could give no explanation as to why I wasn't notified in advance, and when informed that I literally lost hundreds of dollars by missing work, all I got was "I do apologize for the inconvenience" Nothing to the effect of "what can we do to fix this?" "Maybe there is an acceptable substitute in your local store that could be delivered today or tomorrow." "What if we waive the delivery fee?" "What if we give you a discount or credit?" ....nothing. The so-called supervisors repeat the same canned "I do apologize..." rhetoric. Well after repeatedly trying and failing to get a new time/date for the dishwasher, I cancelled and went to Lowe's and got the same dishwasher cheaper and with free delivery. I am reminded of Comcast before FIOS' competition forced it to improve it's customer service. Sears should realize that is has competition. I also have a lawn tractor and a washing machine from Sears. However, no more. Sears cannot possibly stay in business this way.

Don"t buy any they from Sears they do not stand by there product or customer service. I bought a 2200 fridge and once it was delivered .The professional delivery that I paid for told me that they can't remove the doors from the refrigerator to get in my doorway . told me for such a big fridge I need a double doorway refused to take fridge off truck and put in my garage. STORE# 04958 Ontario, CA. They are rude customer service is a take it over leave it attitude. Please save yourself some time

I am a customer of 40 plus years in Massachusetts . Bought a refrigerator April 18th 2018. I got a wrong refrigerator. Have been scheduled 5 weeks in a row for exchange. Each week they have canceled. Now I guess it's the Better Business Bureau to complain to or channel 7 news. I know Sears is going down the drain. No one there seems to care about good customer service.

I have had a broken appliance for 7 months. 2 hour wait times on the phone. I can't get a competent person on the phone! They have been to my home 8 times and continuously order the wrong parts. Warranty is a scam.

Absuletely love sears product, any day any time I would recomend sears.
Balwinder

Horrible Horrible Horrible!!!!
Have an extended service Contract for my washer and dryer. It will be 3 weeks before they can even send a technician!!!! 3 Weeks!!!!!!!! Telling me to go to Laundromat! Why would I buy a new washer and dryer with service contract to go to a Laundromat???!!!!!!!
Disgusting!!!!!

Sears sent the repair man to my house to tell me the problem with my dryer. Before the repairman would even look at my dryer I had to pay. In which I did. That was November two months later Sears is calling me for payment, aslo put me in collections. Fortunately I have my statement from the bank. I wondered, who are these people who works for them
Totally disgusted with Sears.

Absolutely terrible service department . Called for a refrigerator repair and they send a tv repairman. Now they insist I have to do without a refrigerator for another week. Service manager Fritz never called me like I was promised. I went all the way to corporate headquarters inTX. Just got the same run around. I will never but another item from them..

The credit card customer service representative and manager were very rude to me and pretty much told me to go pound sand instead of helping me with my payment issue.

How on this ever loving earth am I supposed to get any help with this company? My family have been customers of Sears since they opened in Chicago over a hundred years ago. Now we're having major problems with them trying to get them to deliver a washer/dryer that was promised to us a while ago. We can't get anywhere on the phone with them and apparently Sears keeps all of their email addresses a secret (surprise surprise). Dear heavens, no wonder this place is going out of business....

Have had a Sears Protection Agreement replacement refrigerator issue going on for almost a year now. The customer service is horrid, they farm it out to 3rd party companies in the Phillipines who are not properly trained and just tell you to call another number or transfer you to a line that cuts you off after waiting for over 10 minutes. Nobody knows anything and they are rude. We have had numerous deliveries scheduled, cancelled and rescheduled for over 2 months ahead. This is the most bizarre and abusive experience I've ever had with a company

I ordered a fridge on 4/24/15. It was too big to fit my kitchen. The delivery team returned it as of 4/27/15. I worked out an exchange for a smaller fridge. Refund due is $361. They told me 10 business days waaaayyy back on 4/27/15. I called on 8 different days to make sure they had my correct VISA card information. They told me every day that it was in process. On 5/11/15 they started telling me that the official reversal of $361 was submitted on 5/8/15. That is 9 business days before they even submitted the charge reversal. The money is still not in my account 9 more business days from 5/8/15; a total of 18 business days since sears received back my returned item. Let me be blunt; this is the worst customer service i have ever received and i will be taking my business(I buy thousands of dollars of merchandise every year) to other retailers.

My hot water heater is leaking and I called Sears to find out if I was still under warranty and I was so they sent a tech out to take a look . He made some calls and said your all set you are under warranty you will get a replacement they will call you in 24 hrs. I had to pay 110.00 for them to come out. Why did Sears call me back and tell me we can only replace it if you have your original receipt. Well I told the young lady I cant find my receipt and what difference does it make when you can look it up and see all my information on the computer, The date of purchase and all the info. She told me we cant replace it without the original receipt. This is a bunch of BS Sears is running you are pilfering money out of your customers. When I called the first time for a tech to come out before I paid you could have told me this. You overcharge for your warranties you dont deliver AND you wander why you are going belly up. THIS IS WHY worst company ever. You guys RIP people off

If they're was a no star option I'd hit it. 2 months and hours on the phone with the protection administration and still they refuse to stop dragging their feet about replacing a covered product (tv) which has their master protection agreement on it. They keep "escalating the claim" then say well call you in no less the 48hrs.. EVERY SINGLE TIME NOBODY CALLS, I HAVE TO CALL THEM DAYS LATER jus to go around the same scenario an be told that's all we can do.. pathetic, I will NEVER BUY FROM OR RECOMMEND SEARS TO ANYONE

I purchased a warranty on a Sole Treadmill that I bought from Sears. I was told that this would be very helpful by the salesman. Turns out, every time I call for service, their first available appointment is 2 weeks out. Then, when they realize that they need to order a part, it takes another 2 weeks for a serviceman to come out. On top of that, they often cancel appointments the evening before stating that there is a discrepancy. This time, the first available appointment is 3 weeks out. My feeling is that if you buy a warranty through Sears, they will only come out when they don't have other paying customers. But I paid for my service upfront! I have been a loyal customer of Sears for decades. I will not buy another Sears product or warranty again!

Been waiting for a e-gift card promised in January as tehe result of poor delivery service. Several phone calls and multiple escalations has yet to resolve the issuance of a gift card or credit. Very very poor customer service.

I would give 0 Stars but required to give 1 to post.
We purchased a refrigerator from Sears online and we paid to have it delivered. When it was delivered, our teenage daughter was home, we weren't there. the installers left ALL THE PLASTIC ON THE APPLIANCE for us to remove. After removing it ourselves, every place the handles touch has plastic stuck underneath and around it because they installed the handles without removing the plastic first. You probably need tweezers to try and pull it out but the average fingers are too big and can't catch it. It's tightly stuck in between. It's also stuck in the SEAM OF THE FREEZER DRAWER, as if it's growing out of it. ALSO, the delivery guys DID NOT LEVEL IT; IT MOVES WHEN YOU OPEN THE FREEZER DRAWER! The service guys didn't inform our daughter of important things the customer should know if any issues should arise, characteristic of all good customer service. Sears own customer service rep. said it appears that they left in a hurry. A very nice lady in their delivery department apologized for our inconvenience and scheduled an appointment to have someone come and fix what should have been done before the service guys left our home. She said someone would call me the night before, between 6 and 9PM to tell me what time they'll arrive the next day. I was home waiting around for the call and never received one. Hung around waiting still the next day (which is today) for that call, to tell me what time they would arrive. I called the delivery department to ask what time they were coming and was told that there would be no appt. It was cancelled, denied without informing us. We have to pay to have SEARS repair what they didn't do upon delivery. There is NO CUSTOMER SERVICE HERE!!!! BEWARE!!!!!!!!!!!!!!!!!!!!!!!!! Because of Sears' failure to take care of their errors, we will NO LONGER BE PURCHASING ANYTHING FROM SEARS AGAIN!!!!!!!!!!!!!!

I bought a bagger for my mower online from the Batavia Sears. The Sears in Batavia is a privately owned store, not a part of the corporate chain.

I bought the bagger for $200 to be picked up at Batavia. I called the store to confirmed it would fit. They told me it would fit and they had it in stock, but they weren't going to sell it for $200. I told them I already purchased it for $200 from their website. The Batavia store told me they saw the order, but advised it would be canceled because they didn't agree to the price it was sold at. He told me I could purchase the bagger from them for $350, and that it was normally $429. I got an email shortly afterwards stating the bagger was unavailable and the order was cancelled, even though the employee on the phone told me it was available and the reason they were canceling the order. Said he would tell the owner my concerns about not honoring their prices.

I called corporate. Corporate seen the emails and confirmed purchase and eventual cancelation. They honored the Batavia stores price, sending me the unit for $200 to my house. Great job. With the bad reviews, I was Leary. But they backed their prices, as they should. 5 stars

I bought a tool box and placed it on layaway on january 1st 2018. paid the layaway off a month early. found out that the item is now discontinued. sears refuses to refund my money, deliver the product or offer a comparable item. i just get the never ending run around of contact this person contact that person. meanwhile im out 835.00 with nothing to show for it and no one to hold accountable due to the its not my department attitude. sears is a joke and i will never buy anything from them again.

I was actually injured using a Sears Kenmore range; I was cut on my arm in the area of the wrist on an unfinished edge. I misplaced the letter sent by the manufacturer, Electrolux, but when I contacted Sears to follow up on the problem, I was told that Sears did not have the information. I do not understand how a company can fail to keep records of complaints regarding harmful products. In addition, there are thousands of customer complaints on the internet regarding lack of response to faulty products, delivery issues, failing to honor warranty and repair promises and extremely poor customer service. It appears that Sears staff are not being proactive by reading these public complaints and trying to resolve their customer concerns. I suggest people start contacting the Better Business Bureau, and perhaps your state's Attorney General's Office as many of them have a consumer protection unit, including fraud and false advertising. Also, let's start "going viral" and maybe a class action suit needs to be considered. There are certainly enough issues beyond just rude customer service employees.

No help whatsoever .....get disconnected multiple times. PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer service is horrible...... Took off work twice to wait for a technician and they never showed. Called customer service and all they could do was apologize. I have been waiting for a month for service on my washer.

Got a gift without a receipt wrong size no clue what phone number they were purchased under can't exchange them for the correct size. REALLY? ?????

My sister recently purchased a mattress from Sears in excess of $1,200. It is very uncomfortable for her (she is a senior citizen with sciatica AND scoliosis). You refuse to honor your return policy until 30 days have passed. This is idiotic! She has purchased another mattress elsewhere because you refuse to help and she needs to be able to sleep without waking up crippled. Your mattress will be stored until such time as you do pick it up. We are no longer Sears customers. You should be ashamed of yourselves!

P.S. This is to the attention of Mr. Tobin Vice, a Sears employee - we can't all be wrong but I'm sure my review (or any of the others) won't make a difference. Sears simply does not care about its customers anymore.

Sears has the worst customer service!!
I spent 7 hours on the phone to solve a problem. During this time I was transferred from department to the next. None of any agent had a clue that's why I was transferred. In matter of fact, I experienced a lot of hang ups, because obviously,it seems that the agents don't know how to transfer a
call properly. Also Sears has it's center
In Indonesia. Some of the agents, don't
understand English. So ,when I called I had to repeat my phone number several
times,so they could find my records.
Once they found my records,I had to repeat
the reson for my call several times,and was still misunderstood, because of the language barrier.

They are frauding customers as myself selling no good warenties I have type 2 diabetes and they cant get a part for over a month and they hung up say they dont care hello help me please

most unprofessional company i have ever dealt with. it took 2 weeks to get a apt then 2 weeks to get parts and they have been rescheduling me 5 times after that here we are 45 days later still no dryer fixed or phone call apologizing just keep pushing you back. really hope they go out of business! what a joke!!

The sears repair team will charge you for work they don't do! Its hard to do work when they never show up, but fret not they will still charge for the call like they actually showed up!

Everything I've bought is a piece of junk. I'm never going to buy another appliance from Sears again. The washer and dryer didn't last 5 years. I'm on my second microwave in 8 years. And I'm on my second stove in 8 years. JUNK

Called in a service repair for my refrigerator on Sept 5, 2019 under Sears Service warranty Still to this day I have no refrigerator. I have received the run around about being able to find the parts. I was told parts were not available and that on Oct 14, 2019 a Official Sears repair man would be out to determine wether I will be receiving a new refrigerator. Today I received a email about receiving parts (that I have not received ) Iam so frustrated it s has been 36 days with no refrigerator I think I have been patient enough Sears got my money in full You won t be getting anymore of my money.

No wonder Sears is heading to Bankruptcy.

Sears has the worst customer service on any major corporation.

We have had the Sears appliance warranty for over 10 years. About 3 weeks ago, I called to have them fix our 4 year old Bosch dishwasher. The guy on the phone said he would order the parts and schedule the technician to arrive after the parts arrived. I waited 2 weeks for the parts, which came from 30 miles from my house. The parts had not arrived a day before the technician was scheduled to arrive to I called to cancel him. They assured me the parts would be there before he was. They weren't and he couldn't do anything.

I called again and was told the parts would be there the next day and a technician would be there the following day, Christmas Eve. The parts arrived and the technician showed up on time. The parts were the wrong parts. I was then told I would have to wait another two weeks (one month without my dishwasher) because it would take that time to get the part.

I called the customer service line and got a Supervisor, Brian ID# 401111 who laughed and told me I was being ridiculous for wanting my dishwasher fixed sooner. I asked for his boss, Steven ID# 410482 who identified himself as a manager. He told me I was being ridiculous because Brian had told him I demanded the dishwasher be fixed on Christmas day. When I told him Brian lied, he told me it was too bad and there was nothing he could do about getting it fixed earlier than two more weeks.

On the Monday after Christmas, I called Sears Corporate headquarters in Chicago. Inspite of the fact that I told the girl who answered the phone that I did not want to speak to the customer service department, she transferred me to the same office with Brian and Steven. I called back and asked again to speak to someone there and before I could finish my sentence, she transferred me to the same customer service office. I called a third time and asked for her boss. She hung up on me.

As soon as my dishwasher is repaired, I will cancel every contract we have and I won't buy another thing from Sears. I will also make sure everyone I know knows what crappy service Sears provides.