Katie Wright

Review of Sears Holding Company

AVOID DOING BUSINESS WITH THIS COMANY AT ALL COSTS...

AVOID DOING BUSINESS WITH THIS COMANY AT ALL COSTS!!! I advise you to NEVER purchase any additional "Protection Plans" from them if you buy appliances as they will NOT honor them and will give you every excuse in the book as to why you are not eligible for the benefits. I purchased a fridge from them with a customer protection plan that was supposed to cover food loss if anything ever went wrong with the fridge. Well, fridge was delivered and never worked. I called to have a tech come out and look at it. The tech arrived about two weeks later and stated that the oil-less compressor had been compromised and that Sears would have to replace the fridge. Nearly a month later the fridge was replaced, but do you think Sears is willing to cover the food loss claim I submitted?! No! After FOUR MONTHS of submitting and resubmitting the claim and then calling them for follow up (I've probably spent nearly 12 hours on the phone with them) they are denying the claim because THEIR system isn't updated and doesn't have the proper notes in it!!!! So my valid food loss claim is denied because their system isn't updated (really it's because they don't want to pay me the money that is owed to me). They are swindlers who take your money and run! The customer is NEVER right (unlike successful businesses where the customer is always right...or at least allowed to be heard). They have THE W O R S T customer service that I have EVER had the displeasure of experiencing. It's no wonder that the company is going under. I will NEVER purchase ANYTHING from Sears again and will advise all of my family and friends of the same. If there was a way that I could leave less than one star I would! Next website I will be visiting is the Better Business Bureau.