No Stars if I could. I ordered a dishwasher to rep...

No Stars if I could. I ordered a dishwasher to replace an aging one. I ordered online and paid by credit card. The old dishwasher was to be picked up. I was given a 2 hour delivery window. 1/2 hour past the allotted window I "clicked to call" from the delivery reminder message sent to my phone every day for a week. My query was answered with "I do apologize for your inconvenience, but the item did not arrive at the warehouse this morning, so it will not be delivered today" . I asked when and she replied "I don't know, we will call you to reschedule" She could give no explanation as to why I wasn't notified in advance, and when informed that I literally lost hundreds of dollars by missing work, all I got was "I do apologize for the inconvenience" Nothing to the effect of "what can we do to fix this?" "Maybe there is an acceptable substitute in your local store that could be delivered today or tomorrow." "What if we waive the delivery fee?" "What if we give you a discount or credit?" ....nothing. The so-called supervisors repeat the same canned "I do apologize..." rhetoric. Well after repeatedly trying and failing to get a new time/date for the dishwasher, I cancelled and went to Lowe's and got the same dishwasher cheaper and with free delivery. I am reminded of Comcast before FIOS' competition forced it to improve it's customer service. Sears should realize that is has competition. I also have a lawn tractor and a washing machine from Sears. However, no more. Sears cannot possibly stay in business this way.