Ted Gushee

Review of Sears Holding Company

I recently purchased a new Kenmore range cook top ...

I recently purchased a new Kenmore range cook top from Sears. It is excellent, and we are pleased. however, the cook top was installed by a Sears Installation facility: American Home Services The installation charge was to be $150. IT ended up costing $540. The installer knew exactly what he was doing. Once he had removed the old unit and it lay in pieces on the floor, the installer said it would cost an additional $300 to widen the hole. He asked if I wanted to proceed. I felt I had no choice. He knew that the hole was not large enough before he removed a screw. That's when he should have asked. By the way it took about twenty minutes to widen the hole. $300 for 20 minutes is usurious and unethical. I wiIl never use Sears again if I they continue with American Home. When I discussed this issue with the manager of American Home she was disagreeable and contentious and ended the conversation with " I'm finished talking to you. She hung up. Great for a service company. DON'T EVER USE AMERICAN HOME.