Jacqueline Taylor

Review of Sears Holding Company

I will NEVER spend another dime with Sears. Last w...

I will NEVER spend another dime with Sears. Last week I called to order an ice maker for my refrigerator. I was convinced to buy a refurbished part because even with the installation, it would be cheaper than just ordering a new one. I was forwarded to the appointment department where I reiterated THREE TIMES "he will be here on Monday with this part and there will be no additional fees or appointments?". She said THREE TIMES, "yes, I will make sure". This man came into my house and did NOTHING. He would not leave unless I paid him $119 for a diagnostic. Guess what? My ice maker isn't making ice. Duh. He quoted me double to fix it and of course would have to come back. No one at Sears will help me even though they've assured me the phone calls were recorded and they can easily hear they completely screwed me. I have wasted so much time with these people. NEVER AGAIN. No wonder they're going out of business. Sears is a nightmare.