M D

Review of Sears Holding Company

Absolutely horrendous customer service. 10 months ...

Absolutely horrendous customer service. 10 months ago, I purchased a very expensive washer and dryer that was never properly installed and the Sears installation team created serious damages to my home upon the delivery. I spent day after day, week after week, on the phone being transferred around. Told they would send a team back to properly install and fix the damages plus issue a $150 none of which ever happened. I had to install the washer and dryer myself and was never able to identify the right tools to level the machines. They continue to wobble and I think have now created damage to the drums. I now spent another entire day on the phone, transferred to 8 different departments and people only to be told they will do nothing to rectify the issue; to contact Electrolux (whom has NOTHING to do with this) and eventually was disconnected during the last transfer.
I contacted their corporate office and spent another hour on the phone only to be told the records from the install disappear within 1 month and they are unable to send anyone to fix the problem. Was told the only course of action at this point is to file a complaint which I spent another half-hour doing. I will be sending a letter of complaint to their corporate office as well, which I m sure will result in the same outcome: Nada. I thought I learned my lesson years ago with sears but apparently needed a reminder: Please, do NOT ever purchase from this company.