Brandon King

Review of Sears Holding Company

This is the first and probably the last review I h...

This is the first and probably the last review I have ever given to any company or for any product. I do not like giving reviews, BUT I have had enough from Sears and their online ordering and Sears lack of customer support...

If I can give anyone any advice its "DO NOT EVER PURCHASE, SUPPORT OR ORDER ANYTHING FROM SEARS"

My experience with Sears has been the worst I have ever witnessed. Sears online ordering and customer support has been atrocious and extremely frustrating. After placing a $600 order, using a $150 gift card and the additional expense of 2 day shipping I noticed they had my address wrong. For example, they had 505 when it should have been 507. I tried to get in touch with Sears immediately to rectify the simple error but was unable to reach anyone after multiple attempts. On the following day I tried again and was finally able to talk to a representative of Sears who told me my order was cancelled (not by me) and when I asked why the order was cancelled Sears was unable to give me an answer. I was ultimately was told "sorry, but there was nothing they could do to help me" and that if I still wanted the product I would have to order it again and my original purchase would be refunded 3-5 business days. I would have to pay the FULL AMOUNT and would not be given the credit of my gift card. This means I now have to float $1200 until the first $600 credits back to me. And that gift card? Gone. I reluctantly decided to order it again and low and behold I got an email saying my order had been cancelled AGAIN... I called again and again was told "sorry, but nothing they could do to help me." they were very willing to take my order AGAIN, AGAIN, and now float $1800 which I informed them was insane.

Sears had made me feel worthless, helpless, useless and like I was only here to give them my money without any product to show for it. But they were MORE THAN WILLING to help me keep spending money on an issue they created. I needed this product for a business I own, in fact I was counting on it. (I paid for the 2 day shipping!) I needed it so I could take care of customers who rely on me to provide the services I say I will. Unlike Sears who refuses to provide the service THAT I PAID FOR TWICE. Now this situation has hurt my business and hurt my company's reputation. Words cannot describe my frustration and disappointment in the one and only and last order and business I will ever place with Sears. IF I ever get my gift card credited back, I almost want to throw it and be done with Sears. The fact that a paying customer is willing to forfeit $150 is pretty telling as to how I feel about Sears and their company.