Jamette Holloway

Review of Sears Holding Company

Sears has the worst customer service ever!!! I bou...

Sears has the worst customer service ever!!! I bought a refrigerator 2 years ago and purchased the extra 3 year warranty with it. After two years my refrigerator went out. I ve been waiting for 3 months for my replacement. I m that time they have sent 7 techs out to my home to fix my refrigerator. None of them were successful. They ve told me my case fell through the cracks and that i have to start the process over with a tech coming out. I ve talked to several customer service reps and none of them were able to help. Even though i haven t gotten a replacement refrigerator yet they insist on selling me a warranty for the new refrigerator. I will NEVER!!! In my life buy ANYTHING from sears again.