enda stuart

Review of Sears Holding Company

Sears has the worst customer service!!

Sears has the worst customer service!!
I spent 7 hours on the phone to solve a problem. During this time I was transferred from department to the next. None of any agent had a clue that's why I was transferred. In matter of fact, I experienced a lot of hang ups, because obviously,it seems that the agents don't know how to transfer a
call properly. Also Sears has it's center
In Indonesia. Some of the agents, don't
understand English. So ,when I called I had to repeat my phone number several
times,so they could find my records.
Once they found my records,I had to repeat
the reson for my call several times,and was still misunderstood, because of the language barrier.