Vaishali Shah

Review of Sears Holding Company

I purchased a warranty on a Sole Treadmill that I ...

I purchased a warranty on a Sole Treadmill that I bought from Sears. I was told that this would be very helpful by the salesman. Turns out, every time I call for service, their first available appointment is 2 weeks out. Then, when they realize that they need to order a part, it takes another 2 weeks for a serviceman to come out. On top of that, they often cancel appointments the evening before stating that there is a discrepancy. This time, the first available appointment is 3 weeks out. My feeling is that if you buy a warranty through Sears, they will only come out when they don't have other paying customers. But I paid for my service upfront! I have been a loyal customer of Sears for decades. I will not buy another Sears product or warranty again!