Mark Ferguson

Review of Sears Holding Company

I purchased a Nordyne heat pump from Sears. I have...

I purchased a Nordyne heat pump from Sears. I have waiting 4 weeks for a technician to repair my heating/cooling system. I have missed 2 days of work and they have called and cancelled the appointment twice. Now they are telling me it will be another 3 weeks before they can get someone to look at the unit, then add on how long I will have to wait on parts and another visit to install. It is not the consumer's problem if Sears only has 2 people in the Charleston WV area that work on heat pumps. It doesn't seem to bother Sears that we have lost 2 days of wages because we have to be home for their 8:00 - 5:00 time of repair only to be cancelled. This is not the type of advertisement I think you want of your product, but bad PR is what you are going to get. I would call a local repairman, but my system is only 2 years old and the parts are still covered under the warranty. Not only will I not buy this brand again, I will not spend another dime at Sears and I will get the word out that service is on your product is unacceptable. Next stop, Attorney General's Office and Consumer Reports.