Have had a Sears Protection Agreement replacement ...

Have had a Sears Protection Agreement replacement refrigerator issue going on for almost a year now. The customer service is horrid, they farm it out to 3rd party companies in the Phillipines who are not properly trained and just tell you to call another number or transfer you to a line that cuts you off after waiting for over 10 minutes. Nobody knows anything and they are rude. We have had numerous deliveries scheduled, cancelled and rescheduled for over 2 months ahead. This is the most bizarre and abusive experience I've ever had with a company