Brenda Williams

Review of Sears Holding Company

I am going to give Sears some valuable advice and ...

I am going to give Sears some valuable advice and I hope that they take it and use it. What I see in your stores is no visual attraction to get the customers to walk into the store. This needs to be fixed, some advice to you is to hire a gay guy who has a since of style to work visual in your stores. Some of the best in the fashion industry always have a fashionable gay guy or guys close to them. The second thing is to teach your employees interpersonal skills. The customer service in your stores in Oregon is Awful! I have worked in customer service for some time and noticed that these employees seem to ignore the customers and are not friendly at all. I went to take pictures on Sunday and the sales people rushed, had no interpersonal skills and were just unprofessional. I have traveled throughout the United States and your stores in Oregon are the worst. Oh, one other thing to mention is to get customers to buy you also need to speak the language. You need more flavor in your stores Yes! I said flavor people of color. If a Black or Hispanic customer just happens to walk in Sears and receive bad customer service from someone who doesn't look like them then there is a chance that you have lost another customer who is now becoming the majority. So I hope that you caught on to what I'm trying to tell. Change has come to America so if you want to become a more profitable company you have to change your system.