Jaela J.

Review of Sears Holding Company

I was scheduled for an interview at 9:30am when I ...

I was scheduled for an interview at 9:30am when I arrived the store was closed. I was told by people standing around that it opened at 11:00am even though Google said 10:00am. Either way who in the hell sets up interviews during non store hours? Then ever time I call to speak to H&R "their busy assisting other customers". Ok.

I called and explained my issue, just for the rep to say "I'm sorry I couldn't hear you" ! That's some nerve when I couldn't understand a word she was saying through her thick Indian accent. She then asked for my full name, once received she told me there was nothing she could do. Now I wanted to know what was the point in taking my name if you can't do anything but sit on the phone and breathe oxygen! The there was a 'problem' when I asked Janice for her first and last name or someone above her. She then forcefully put me on hold after we both literally sat on the phone in silence because she didn't want to give me someone else. Not to mention I was hung up on. Lord can we ever get an American live representative and people who actually VALUE customer service!?