I was actually injured using a Sears Kenmore range...

I was actually injured using a Sears Kenmore range; I was cut on my arm in the area of the wrist on an unfinished edge. I misplaced the letter sent by the manufacturer, Electrolux, but when I contacted Sears to follow up on the problem, I was told that Sears did not have the information. I do not understand how a company can fail to keep records of complaints regarding harmful products. In addition, there are thousands of customer complaints on the internet regarding lack of response to faulty products, delivery issues, failing to honor warranty and repair promises and extremely poor customer service. It appears that Sears staff are not being proactive by reading these public complaints and trying to resolve their customer concerns. I suggest people start contacting the Better Business Bureau, and perhaps your state's Attorney General's Office as many of them have a consumer protection unit, including fraud and false advertising. Also, let's start "going viral" and maybe a class action suit needs to be considered. There are certainly enough issues beyond just rude customer service employees.