Your customer service is possibly the worst. When ...

Your customer service is possibly the worst. When calling for service you get someone in either Pakistan or the Philippines who can't understand me and I can't understand them. I just had a service call on my A/C and before he even opened the unit said you need a new unit. By the way his English was just as bad as if I called out of the country. Now I have to wait until tomorrow for another serviceman to return. What's this all about.