Google User

Review of Sears Holding Company

My sister recently purchased a mattress from Sears...

My sister recently purchased a mattress from Sears in excess of $1,200. It is very uncomfortable for her (she is a senior citizen with sciatica AND scoliosis). You refuse to honor your return policy until 30 days have passed. This is idiotic! She has purchased another mattress elsewhere because you refuse to help and she needs to be able to sleep without waking up crippled. Your mattress will be stored until such time as you do pick it up. We are no longer Sears customers. You should be ashamed of yourselves!

P.S. This is to the attention of Mr. Tobin Vice, a Sears employee - we can't all be wrong but I'm sure my review (or any of the others) won't make a difference. Sears simply does not care about its customers anymore.