I ordered a fridge on 4/24/15. It was too big to f...

I ordered a fridge on 4/24/15. It was too big to fit my kitchen. The delivery team returned it as of 4/27/15. I worked out an exchange for a smaller fridge. Refund due is $361. They told me 10 business days waaaayyy back on 4/27/15. I called on 8 different days to make sure they had my correct VISA card information. They told me every day that it was in process. On 5/11/15 they started telling me that the official reversal of $361 was submitted on 5/8/15. That is 9 business days before they even submitted the charge reversal. The money is still not in my account 9 more business days from 5/8/15; a total of 18 business days since sears received back my returned item. Let me be blunt; this is the worst customer service i have ever received and i will be taking my business(I buy thousands of dollars of merchandise every year) to other retailers.