Branden joseph

Review of Sears Holding Company

I bought a bagger for my mower online from the Bat...

I bought a bagger for my mower online from the Batavia Sears. The Sears in Batavia is a privately owned store, not a part of the corporate chain.

I bought the bagger for $200 to be picked up at Batavia. I called the store to confirmed it would fit. They told me it would fit and they had it in stock, but they weren't going to sell it for $200. I told them I already purchased it for $200 from their website. The Batavia store told me they saw the order, but advised it would be canceled because they didn't agree to the price it was sold at. He told me I could purchase the bagger from them for $350, and that it was normally $429. I got an email shortly afterwards stating the bagger was unavailable and the order was cancelled, even though the employee on the phone told me it was available and the reason they were canceling the order. Said he would tell the owner my concerns about not honoring their prices.

I called corporate. Corporate seen the emails and confirmed purchase and eventual cancelation. They honored the Batavia stores price, sending me the unit for $200 to my house. Great job. With the bad reviews, I was Leary. But they backed their prices, as they should. 5 stars