Jade Zabel

Review of Sears Holding Company

This company is total garbage. They are of no help...

This company is total garbage. They are of no help and could care less about their customers situations. We bought a brand new top of the line washer and dryer late 2017. We ve had issues since middle of 2018. The service tech came out and gave me a poor excuse how to temporarily fix it. Now I m having issues again, called May 19th and was supposed to have someone out the 21st. I took the day off work and no one showed up cause they overbooked the tech and didn t give us a notification. On the next schedule date of the 24th I took off work again and they overbooked the tech again and didn t send a notice. So today 5/29 a tech finally showed up with no part to fix my washer after I gave the operator in detail what was happening. They should have pre ordered the part to fix it when the tech showed up if needed. When we called back on the 24th we told them about our dryer acting up as well with a heating element. They acknowledged the issue but screwed up the work order and put it in as a garden tractor. Without the work order the tech couldn t work on our dryer. I called to get the order put in quickly before the tech was to far gone. It took me 10 minutes to get the order in and wanted the tech to come back since they screwed up. They refused and were very way less than accommodating and kept telling me the soonest I could get a tech was June 3rd. Also to add that they needed to order a part for my washer that won t be here until June 7th. So I am going to be pushing 3+ weeks to get a working washer and dryer while having 2 infants, a potty training toddler, and a girlfriend who needs to wash her dental clothes daily. I am doing 3 sometimes 4 loads of laundry and they are expecting me to do laundry elsewhere for 3+ weeks cause they keep screwing up with no means to fix their issues. They have been very neglectful of the service contract as well as basically committing fraud for taking our money and not providing the service we agreed upon. I advise everyone to refrain from using business with them as they suck and have no customer service. We will for sure be writing a letter to corporate as they advised us to and also contacting the BBB with our lawyer. Thank God this company is tanking so they can stop robbing people.