No wonder Sears is heading to Bankruptcy.

No wonder Sears is heading to Bankruptcy.

Sears has the worst customer service on any major corporation.

We have had the Sears appliance warranty for over 10 years. About 3 weeks ago, I called to have them fix our 4 year old Bosch dishwasher. The guy on the phone said he would order the parts and schedule the technician to arrive after the parts arrived. I waited 2 weeks for the parts, which came from 30 miles from my house. The parts had not arrived a day before the technician was scheduled to arrive to I called to cancel him. They assured me the parts would be there before he was. They weren't and he couldn't do anything.

I called again and was told the parts would be there the next day and a technician would be there the following day, Christmas Eve. The parts arrived and the technician showed up on time. The parts were the wrong parts. I was then told I would have to wait another two weeks (one month without my dishwasher) because it would take that time to get the part.

I called the customer service line and got a Supervisor, Brian ID# 401111 who laughed and told me I was being ridiculous for wanting my dishwasher fixed sooner. I asked for his boss, Steven ID# 410482 who identified himself as a manager. He told me I was being ridiculous because Brian had told him I demanded the dishwasher be fixed on Christmas day. When I told him Brian lied, he told me it was too bad and there was nothing he could do about getting it fixed earlier than two more weeks.

On the Monday after Christmas, I called Sears Corporate headquarters in Chicago. Inspite of the fact that I told the girl who answered the phone that I did not want to speak to the customer service department, she transferred me to the same office with Brian and Steven. I called back and asked again to speak to someone there and before I could finish my sentence, she transferred me to the same customer service office. I called a third time and asked for her boss. She hung up on me.

As soon as my dishwasher is repaired, I will cancel every contract we have and I won't buy another thing from Sears. I will also make sure everyone I know knows what crappy service Sears provides.