Sears Holding Company Reviews

I had sears home service come out to diagnose a ride on tractor with leaking oil. The repairman didn't even look at the engine and said he had an idea what the problem was. He ordered parts and I paid him for the majority of the bill with the rest on completion. After months of reschedule and sears canceling an appointment, he came on the 4/4 to install the parts.. However, once he started to unscrew the motor I noticed more oil leaking on my driveway (big mess that he didn't even try to clean up) and let him know. He looked where the oil was coming from and quickly changed course and said he misdiagnosed the issue and he can't fix the problem. That I either had to buy a new tractor or replace the engine... I asked him to at least screw the engine back on and he said "I would rather not"... So, for the past 2+ weeks now, I have spoken to 7 people in Sears Customer Care dept trying to return parts and get my money back for what is now the worst experience I have ever had with a company. I have been told weekly that someone will call me back with an answer to my solution within 24-48 hours. I never received one phone call and had to keep calling them only to now be told that they will not reimburse me for the diagnostic or labor.. Now, no labor was done on it and diagnostic was not even close to being right but it is there policy to not refund them regardless of the situation. I asked if making consumers happy was also their policy and the guy actually said No... no joke!! They have now lost my business forever and I am purchasing a new lawn tractor from another company... I told the Manager this and he could care less... Big loss for them there! Shows how making a customer happy can go a long way.. If you do take the time to read these reviews, please do yourself a very big favor and don't ever use Sears!!! Trust me, you will be writing a review similar shortly after...

I am rating it a 1 star only because I cannot rate it a '0' stars. Sear's products and customer service has really tanked over these last 5 years. Let's start with the appliance and move on to Sears customer 'dis-service'. This is my 4th Sears appliance in 5 years. The last 2 have arrived faulty, so they're batting a 50% in terms of product quality. This last appliance, a Kenmore refrigerator, has sent me off the edge. Within one hour of arrival, the outsides of the refrigerator had heated up so high that the temperature in the kitchen went up and I could barely touch it. I called Sears customer 'dis-service' and spent 30 minutes on the phone with a representative who first offered to send someone out 6 days later to 'take a look' at the refrigerator, and when I wouldn't accept that and asked her what I should do with my food that was spoiling since I didn't have another fridge, she asked if I had purchased a warranty!! I couldn't believe she asked that! I asked for a manager, she refused to put me in contact with one and after 30 minutes and 3 transfers, my phone's reception deteriorated and they hung up on me. I called back. This time the representative was treated to my frustration and finally asked if I wanted Sears to replace the fridge. Imagine that novel idea!! I would actually expect Sears to provide me with an appliance that worked! She offered me a choice of delivery times and I picked one that would at least allow me a half day of work. When I hadn't heard from the delivery person after the time frame passed, I called back, waited on hold for 30 minutes only be told they'd changed the delivery time (without notifying me) and as a result I've lost a whole day of work, and I work on a wage basis. At this point, I wouldn't buy a pair of shorts from Sears! This is the last purchase I will make with Sears and I'd advise the rest of you not to buy either. It's no surprise that they've had to close down stores. It is not the same corporation that it used to be and people are now keenly aware of it. My advice to Sears; stop outsourcing your customer service, take responsibility and stop trying to saddle customers with defective items and make every effort to compensate customers for the inconvenience. We can all go elsewhere. There is a lot of competition out there and they are offering more than the little Sears currently offers.

Couldnt agree more - They are still not as bad as Comcast but give them time.

I've been trying to get a technician out since June 5th for my grandmother'swasher and dryer. They rescheduled 3 times and never contacted me. Never showed or called a few times after that. The guy calls on one appt and says we better call for another guy because he cant come to look at it without another person. Finally the guy shows, only one, and looks at only the washer. Orders parts and today comes to fix it. Leaves without making sure it works properly and when we try it it's still broken.
Not the first time this has happened to my grandmother.

With the exception of our stove, the majority of our household appliances were purchased from Sears and covered by their service agreements. Just recently our garage door opener failed. It's also covered by a service agreement. 4 days ago I called Sears Home Service and set up an appointment to have it fixed. I was told that a technician would come out today between 8 AM and 5 PM. I know that's a huge window but that's what I was told, it's Saturday, and so I just went with it. I gave Sears Home Service my cell phone number to call when they were in the area because I had some other things away from home that I needed to do and I wanted to be sure I was home by the time they arrived. Nobody from Sears Home Service ever called to say when they would show up, and nobody ever came. I called Sears Home Service in an attempt at a resolution, but after being transferred and put on hold for about 45 minutes "Benjamin" in the Philippines told me all he could do was write an email, send it, and "somebody" would respond to the email within 24 to 48 hours. I said a few other choice words that I won't mention in this post. At the beginning of my call a computer voice notified me that the call may be recorded for training purposes. For that I'm truly grateful, but confident it won't help Sears Home Service learn how better to treat its customers. So, after a day of waiting with a broken garage door opener, all I have is elevated blood pressure and an empty bourbon glass. Oh yeah... I still have a broken garage door opener. Sears used to be synonymous with "made in America" and "good customer service." Now, not so much. Our strategy going forward will be to allow our service agreements to expire, and when our appliances die we'll purchase them someplace besides Sears. Sears and Sears Home Services have successfully lost two previously loyal customers. Good job Sears.

I can't even rate Sears service because there was no service. 1 star is 1 too many! Spoke to 11 different people about a kit i did not receive with my dishwasher - the most ridiculous 'pass the buck', was transferred 11x and then received a busy signal and the final straw calling the store and voice message instructs to leave a message - its no wonder you are going out of business - i don't feel sorry for Sears they brought their demise on themselves.

At present, I have be on hold for well over 20 minutes. My son was hired with known mental health disabilities, yet when there was a problem, rather than try to work it out with him, they just never called him into work. Then we discover that while they withheld taxes one year, they didn't do it for this year. Sear's needs to get its' act together, or it will have a lawsuit on its' hand for the mistreatment of disable individuals.

On April 29,2020 I went to Sears and ordered a upright freezer. I was told it was IN STOCK and I would receive it on June 3,2020. This was a replacement for a 32 year old freezer that could no longer be repaired. I was lucky enough to have friends that stored my food in their freezers. As of today, 9-16-2020, I still have not received my freezer. I have been given 13 different delivery dates. Now they say it will be delivered on OCT 21.2020. I have spoken to delivery dept, complaint dept, anyone I can. No one can give me an answer. I've been told plants closed, couldn't get parts to make freezers, refrigeration was being changed, deliveries were being delayed, every excuse in the book. I have spoken to the store that I ordered from and they say they can't do a thing to help me. I had ordered a 180lbs of pig meat that I picked up the first week of July thinking my freezer would arrive by then. NOPE!!! I stored it at a friends house, last week their freezer broke and I lost ALL my meat, $300.00 worth!!!! I know things have changed in the world today, but this service is ALLLL FULLLL. I should be compensated in some way for the delay and lost of my food. My father worked for Sears for 15 years and they used to have good service, NO MORE. I will NEVER order or do business with them again.

I had great experience with all my purchases at Sears , never had any issues. I would think this is still the place to go for Appliances, Tools and Lawn Garden and i hope Sears to continue many more years with a good reputation..All the best Sears !!!

Had to wait one month for parts and repair even my wife medication needed refrigeration plus I had an extended warranty

I purchased a few items and I was charge 5 times for the same exact amount. Contacted the store and they stated that they can only email a help ticket. Now I am out >180 bucks No end in sight and no customer service.

this company suck been requesting a refund for over 2 weeks now i paid the full layaway order online on 12/14 today is 1/7/2013 never got my order when they promise to get in on 12/22 but been asking for 12/24 and nothing they keep saying 7 to 10 day got so tire that i send an email to the bbb and nothing yet so wish me luck on getting my refund

Clean, organized, lots of choices. Tried the in store navigation and it worked really well.

I bought an expensive LG washer and electric dryer online from Sears. Both units were delivered on Halloween, Oct. 31, 2018. Two days later, Sears ran a sale with $501.03 off each unit, or a total of $1002.06 plus sales tax. I phoned Customer Service to ask for a refund. Sears price match policy is below.

"Price Protection Policy
Buy with confidence from Sears. If an item you have purchased from Sears goes on sale for a lower price within 30 days of your purchase, Sears will refund the difference. All Price Match Rules and exclusions apply including no Price Protection adjustments between Thanksgiving Day and the Wednesday after Thanksgiving. Sears will not offer a price adjustment on items that include individual ShopYour Way bonus or extra point offers."

My purchases were not within the exclusion period but Sears has refused to honor its own Price Protection Policy.

This is why I will NEVER SHOP AT SEARS AGAIN!!!

Mark Berger
98110 zip code

IF I COULD GIVE ZERO STARS I WOULD!!!!! I HAVE BEEN INCONVENIENCED TWICE, AND WITH NO REAL SOLUTION. I WILL NEVER SHOP WITH SEARS AGAIN.

The absolute worst customer service ever! Ordered 4 new appliances and delivery date was today. No one has showed or called and when I call they tell me there was a mistake and delivery won t be until NEXT Saturday! We removed all 4 of our appliances late last night in preparation for today s delivery. Now we have no appliances for a week with 4 children. Total A**HOLES!

Horrible horrible home warranty service plan!!! Run and don t waste your time or money!!!! You can never get thru to make an appointment. They bounce you around from department to department. It takes weeks to get an appointment. Their internal customer service structure is obsolete! Don t do it!!!!

I have tried every other avenue so I guess I will go public. I purchased a refrigerator last November with Sears online. They shipped the wrong one and after many hours on the phone, it finally got straightened out by cancelling my order and reordering. Now they are billing me for both of them and my Sears account states that I owe over $3500. I have disputed and made calls and they just won't take the second refrigerator off my account. Something is fishy with how they do business.

Confirmed a repair date and no one showed or even called customer service is outsourced to the Philippines really? I have a generator that's been broke longer than it's ran. I'd give them 0 stars if I could. They've spent 3000 dollars on an 800 dollar generator that could've easily been replaced. Sears is a joke and I won't be doing business with them after this nightmare.

I had an appointment on 05/04/2018 to have my dryer repaired. The technician stated I needed a part. The technician came back on 05/14/2018 and stated he had the wrong part. He rescheduled for 05/18/2018, but did not come because the part had not come in. He rescheduled for 05/24/2018 and i canceled. I rescheduled for 06/08/2018. When I have an appointment with sears I have to be home from 8:00 am- 5:00pm because they do not schedule appointments. Today I stayed home. I received an email at 4:01pm stating I needed to call sears and reschedule my appointment. I called and was told the technician called in sick today. I do not understand why I was not told this earlier. I had to stay home all day waiting. I ask for a refund of the 380.10 that I paid on May 4th because they have not fixed my dryer and it has been over a month. They would not refund my money. They said they would send it to billing dispute and would notify me in 24-48 hours. I called my credit card to dispute the charges. they charged me for a service that has not been done. I do not want them to fix the dryer. I want my money back! I have always used Sears in the past, but I will never use them again. It is not the same dependable service you could depend on years ago. I would not recommend anyone use them, and DO NOT buy the warranty they are trying to push on people!!

Not sure who to complain to. We purchased our 7th appliance from our local Sears in Ukiah,Ca. Deliver guy refused to wear a mask. Said he didn t wear and then when I offered him one he said he was exempt. This is SO irresponsible of your employees.

Mr. Glen J. Crum store manager at store number#1954 told me to my face lie after lie and called me a liar. Been trying to get a refund for 5 days in a row and have yet to be resolved

Horrible customer service with Sears and with the technician that was sent to fix my stove. The purpose of home appliance insurance is to protect customers from costly unexpected problems with appliances. However, Sears has failed to keep its promise to fix my stove. Not only did sears send an incompetent technician that did more damage to my stove and now neither sears nor the company that Sears sent out o fix my appliance will cover the problem because it is not natural wear and tear. Although the technician admitted to being at fault both companies washed their hands and left me to deal with a bigger problem; gas leak and a damaged electric cord. I am writing this review in the hopes that these companies learn to honor their promise to repair appliances and take responsibility for their mistake. In addition, the public needs to be aware of the fraudulent activity that goes on with these million dollar companies. I am giving it a star because I could not post without.

Very horrible. Lied lied lied when we called for service.

Worked there for a while back in 2013-2014. Rude co-workers and employees. They consider themselves professional, but are not even close to it. Really bogus workplace. Hope this place goes bankrupt soon.

25Million given to executives. When the long time Sears store employees are OUT OF A RETIREMENT! THIS corp. Will crumble. Eddie Lampert is just selfish...

We purchased a refrigerator that was labeled Kenmore Elite which was actually a LG. Within 17 months the condenser and compressor went out. We paid about $2,800.00, it should have lasted longer. I have trying to get the refrigerator repaired for a month, working through Sears. Having to deal with their call center, which is out of the United States is horrible. They will tell you anything, I m not sure if the people at the center doesn t understand their job roles or don t care. Still waiting for the problem to be resolved!

This was the worst experience I have ever had in my life. I will never buy anything from a sears again nor will I ever refer them. The poorest customer service I have ever in my life dealt with. Even more so, they didn't even know how to pronounce North Carolina. (India more than likely) I would rate negative if possible.

I would not advise anyone to ever buy from Sears. They have outsourced their home repair to a company that is located in the Philippines. I called to set up an appointment on the Feb 3rd and was told that I could not get an appointment until the Feb 26th. On the 26th, I waited until 7:00 pm CST and called to see where the technician was. I was then informed that the technician was behind and could not make it and I would be rescheduled for 8 March. After trying to call the Sears Corporate Office, I was informed that there is nothing they can do and I have to deal with the company they outsourced the repair to. We now have to go without a washer for over a month and there is no guarantee that the technician will show up on 8 March. No wonder Sears is closing their doors. I will never buy anything else from this company. Prior to their outsourcing, we never had one problem having something repaired.

I am very frustrated with the service policies of Sears. They will not give me a date to schedule a repair. The service tech was great and gave me come back date only to be taken off by the folks at their desks. When I called to set up original appointment, I told them it was the refrigerator and that it needed a water intake valve as per my local repairman. She asked what vacuum I had...And how to spell water. Needless to say they did not have the part for my refrig. I am 8 hours away from the house as it is a rental and I need to schedule ahead to be there. She would not even give me a date 3 months ahead. She said they were backed up. That is not a good way to stand behind your product. The refrigerator is only 6 years old so actually too soon for this kind of hassle.

Nothing but issues and disrespect this will be my last dealing with sears and their horrible customer service, I was under the impression this was a wholesome American respectful company boy was I wrong and I'm going to make sure as many people know about it as possible

I WOULD NEVER USE SEARS AGAIN!!!....THEY SENT ME THE WRONG DRYER 3-10-206; THEY HAD TO TAKE IT BACK. I CANCELLED THE ORDER 3-12-2016. IT'S NOW 4-9-2016 AMD I STILL HAVEN'T RECEIVED MY REFUND. I'VE TALKES TO NUMEROUS CUSTOMER SERVICE REPS WHO DO NOT SPEAK ENGLISH AND HAVE GIVING ME THE RUN AROUND. MY GOD TO ANYONE READING THIS DO NOT EVER PURCHASE ANYTHING FROM SEARS, THEY ARE NOT THE SAME AS THEY WERE MANY MANY YEARS AGO. PLEASE BOYCOTT THEM UNTIL THEY GO OUT OD BUSINESS. CUSTOMERS SHOULD NOT BE TREATED LIKE THIS
THEY STEAL PEOPLE MONEY AND MAKE PEOPLE LIFE MORE COMPLICATED!!!!!

Worst company ever!!! I bought a craftsman riding lawn mower in 2016 with a 5 year warranty. Tha steering went out and the so called technician can't seem to fix the problem after 3 attempts. Ive had my last 3 appointments no show after taking off work all 3 days because they give you an appointment time of 8am to 5pm. After calling customer service I find out the technician is refusing to come out. Sears doesn't want to honor the 5 year warranty. Evert time I call they give me the run arround by transferring me to different departments. This has become a HUGe Headache!! No one is giving me any answers as to why they will not come out and fix my mower. Now Sears want to cancel my warranty. This is the WORST customer service EVER! ALL I need is my mower fixed!

On June 20, 2018, I bought a Kenmore Model 795-72595-710 refrigerator from Sears, in the Chapel Hills Mall in Colorado Springs. That store has since gone out of business. In August of 2019, the refrigerator quit cooling, it was 14 months old. I contacted Sears, and I didn t buy the extended warranty from them because I knew Sears was going out of business and the warranty would not be honored.

I did a lot of research, and determined on my own that the compressor was not working. I contacted Sears Appliance Repair, and they told me that the circulating fan was bad. I ordered one and replaced it, still didn t work. I contacted Sears again and they told me the thermostat was bad. I replaced it, no difference. Now, mind you, each contact with Sears was like trying to draw blood out of a turnip. I was continually re-routed to a different person or department, and would have to start over again. They insisted I needed to have a technician come out and diagnose the problem for $99, non-refundable. When I finally ran out of options, I bit the bullet and had a service scheduled for October 31st. I told Sears we would not be home until after 4. The tech showed up at 9, surprise, nobody was home. I rescheduled for November 5th, after 4. He showed up promptly at 8:30, and happened to catch my wife before she left. He diagnosed it as a bad compressor. ANOTHER SURPRISE!

Then came the good news, this fridge has a one year warranty on all parts. There are hundreds of posts online about problems with Kenmore Compressors, so instead of Kenmore fixing the problem they dropped their 10-year warranty on the compressor. With this in mind, I now have a 14-month-old refrigerator that doesn t work that I bought for $1600 from Sears. It seems that Kenmore should stand behind their products, they should not depend on extended warranties to cover their known quality problems.

Where do I start.

I normally don t take the time to write reviews of this nature, but Sears costumer care has proven to be one of the most incompetent AND rude support services I ve had the displeasure of interacting with.

Premise is simple enough:
I needed to get a copy of a series of oil changes done to my vehicle at a K-Mart location which has since closed down.

These copies are important, as they are vital to a specific ongoing litigation I am part of against VW, and the more records I have, the better my case is.

K-Mart is owned by Sears, and as such, are required by law to retain those records for at least 7 years.

I called Sears costumer service, spent an hour on the phone with them being bounced around until I finally landed on the auto-center. The rep told me to go to a Sears location and get a copy of the records there, as they had access to the records on their end but couldn t email it to me.

I drive to said Sears location. Employee tells me they don t have access to any of the old K-Mart records and that I need to either call the auto-center or corporate to get my hands on them. So, after wasting time, I call the auto-center once again, explain my situation. I then ask them if it s possible to email the records to me as I can t get a copy at the physical store location.

They divert to telling me I must send an email to the auto department in order to get the oil change copies, or I can just call corporate.

Okay.

So I email the designated person, only to tell me that they don t have access to any of the old K-Mart info, despite being told previously they did.

So I call Corporate.
the moment a rep answered the phone and I began to explain my situation, I was yelled at by the representative, saying CORPORATE DOES NOT SPEAK TO CUSTOMERS, SIR.
And she hung up on my face.

I have never dealt with such incompetence in my life.

So not only do they not, have records they are obligated to have, but are rude, ignorant, and incompetent.

I can even understand that not all reps have all the answers and they re just cogs in a big corporate machine. I m fine with people not having all the answers.
I m NOT okay with incompetence and rudeness.

This is part of the reason your company is failing.

Worst customer service EVER! I had a technician come out to fix an ice maker. It was making ice but not dispensing. He quoted me $400!! Ouch. He then told me it would be 1/2 price if I signed up for the warranty. If I waited one month ($70) I could cancel. So yes, I'd rather pay $270 than $400. I called today to cancel and they say I need to pay the balance of $160 for the initial repair! That means I'd pay $430 since I paid for a month of a warranty I don't want or need. I called two different numbers and was told to write a letter to Sears Holding Corporation. No operator or manager can waive this fee. I have to pay the 12 months which means I will have paid $1270 for this repair. They said I could dispute the fee and I would be sent to collections! I have an excellent credit rating and I'm not about to let Sears ruin it but buyer beware!!!! This is a company I always thought was solid. Not anymore. I see why they are going down.

Your Time is Sears Holdings Time:

I went into a Sear Auto Center at 3811 East Colonial Dr. Orlando Florida 32803 shop with a minor problem that should have taken 30 minutes to repair and they had all four wheels off the car with the hood open. An hour and a half later Sears gives me a $1800 estimate to repair all the so called broken and worn out parts on my car. I told them to put the wheels back on my car and I took it to a little repair shop across the street and they told me there was really nothing wrong with the car except the rear brakes were worn a bit on the backside which was normal.

I know that some of the so called all worn out parts Sears told me about had been replace just last spring because I put them on the car myself. Now I am not an auto mechanic but I have worked on cars when I was younger but I have been a student of economics, a pilot flight instructor, air taxi pilot, aerial photographer and today an aircraft mechanic. I have worked on light aircraft to heavy jet transports for over 20 years so I have been around the block a few times with people and I know what yesterdays fish smells like.

It is as if your time is Sears Holdings time and apparently your money is too. The thing that makes you really mad is if they are running this scam on me they are running this scam on the elderly every day. From my view Sears Auto Center is not providing any service to the community.

I absolutely see why Sears is closing at first it was a sad thing because when I was a child Sears was a respectable place to shop now it is a complete dump I have been battling with Sears since the Fourth of July 4 2018 it took hours to get help placing the orders on the phone with the shop my way line they kept transfer me to the wrong Department nothing but people that you could not understand the words that they were speaking because of the foreign accent and so finally I bought a thousand dollars worth of new lawn equipment online I go to the store the things were cheaper in the store so I had to cancel some things and replace it with the things in store I bought a gas trimmer UPS delivered it damaged look like a dog had got to the Box Sears will not send out a return shipment label I had ordered a replacement that was damaged as well because ups thew it over 6-foot gate on concrete it is an electrical item Sears said look in the box is it damaged I looked in the box and it was completely damaged they keep giving me confirmation numbers I'm starting to get bills for these products they will not come and get them they won't email me a print out shipping label I cannot take them back to the store because I bought it online they said that the problem would be settled on July 19th and July the 20th today is July the 22nd I haven't heard a word from Sears and I cannot get this garbage out of my house this store is absolute trash.. and now I am starting to get Bill in the mail for this garbage I absolutely hate this store,

WORST EVER! Glad they're closing and all of the rude CS reps will be out of jobs. Best part is when they do get a job at a real company they won't last long due to their snide, condescending attitude and outright lies which is what they learned at Sears.

Recently in August we purchased two sets of mattresses one for me and my mom @ a Sears store in California ever since I purchased the mattresses have been having issues with them not even 2 days and they already started sagging in in the middle both mattresses been replaced four times already the warranty department is a joke I went through so much I just wanted to return them back and get my full refund but then they started talking about charging me a restocking fee close to $300 there going to pick them today and we're going to be without beds and a bill with $300 for sure now I know there Lemon mattresses it's just they don't care about their customers just ripping people off i dont even know were to call anymore

Sears puts out false advertisements. I received an e-mail for a 20% off coupon for yearly maintenance on our snowblower. A very nice, very good service tech came out, and none of this is his fault. It is totally the fault of the company's inaccurate advertising. Two customer service people and a manager could not fix this for me. I worked in retail, so I know how to look for the "hooks" that make a coupon invalid. The offer was for a $139.00 maintenance visit. But the offer states that you will only pay $111.20 with the coupon, and oil change (WITH the oil) is included. But then Sears claims that the $139.00 is "already a promotional amount". But NOWHERE in the e-mail does it state that it is already a promotion, which would make the coupon invalid, because you cannot use a promotional coupon with a deal that is already a promotion. It states that the $139.00 is a REGULAR labor price. I will quote the e-mail here, and please tell me where it states that it is a promotional price --

"Regular maintenance price $139.00, $111.20 with coupon. All parts, labor for repairs (if needed) and tax are extra."

"Our snowblower maintenance service includes:
Check ignition system, carburetor, throttle and choke controls. Clean engine cooling fins. Change oil.
Check manual starter and electric starter if so equipped.
Lubricate moving parts; pivot points, cables, auger shaft, and drive plate zerk.
Lubricate, inspect and adjust drive belts and/or chains as applicable.
Test overall operation of equipment and ensure that all safety features are fully operational at the time of service.

Me again -- this rating should be zero stars. If I could give it zero, I would.

Is it possible to give 0 stars? Sears sent a tech to verify that our hot water heater was dead, which is fine. But the rep who called to arrange the replacement (1) told us we would have to wait a week for delivery (when the product is in stock 10 miles away), (2) wouldn't work with us when told that was unacceptable, and (3) hung up on us when we asked for her supervisor.

I won't ever shop at a Sears ever again. You shouldn't sell things that you are out of stock of. The practice of selling items online from a shard warehouse just lost you a customer for life.

Uneducated about items they sell, they are rude and unaware of any savings ads put out by the company they work for. Disrespectful to customers listen to them talk about a customer

If I could give NO star, I would.
WORST SERVICE EVER [and I never complain!]

-Rescheduled a fridge and sep. ice cube maker over and over again - 5 times
-Didn't listen when I said it was a business and we're open during certain times of the day (sometimes they tried to schedule a late deliver just a minute after I said "It's a business we close at 5!"
-They didn't call when they needed rescheduled so I waited until I had to call
-Only a few sounded like they could really understand me (English speaking)
-One of the two guys who installed scared me to death and didn't want to do his job (attitude, even after I asked if he wanted something to drink, tried to be hospitable).
-No one knew what was going on

AND AFTER ALL OF THAT, it turns out they can't do the one thing they were rescheduling (install an ice cube machine, which was part of the original purchase and the reason for all the reschedules). You would think someone down the line would say, "oh, by the way, we don't provide that service." It came to my attention by the 5th reschedule. I will be calling the CEO office to complain.

Oh, and I still don't have an answer because different managers are telling me different things.

Outrageous. Order from Lowes or Home Depot. NOT SEARS!

If I could give negative stars I would..When I call Sears to have my washer repaired it's a nightmare. My machine is still not fixed after three weeks. I call Sears repair service and the people who answer can barely speak English. I have a difficult time understanding them when they speak. They do not understand me as well. Extremely Frustrating. Now, I understand why Sears is closing stores. I'll never buy anything from Sears again. Completely incompetent employees. I sat on hold for over 19 minutes before I hung up. Sears appliances are the worst. Never buy anything from Sears. Also, trying to get anything repaired is a joke. Run away from Sears.unless you want a broken washer and love carrying all of your laundry to the laundromat constantly.

I ordered 2 sinks and cabinet mirror and light. 9000.00 $, It was suppose to be finished the 2 of November. Christel called several times and moved up the date. Then she told me if Corporate office calls to tell them it is finished. DUH no way. Still not done and I got a notice in the mail about chapter 11. Are they going to cheat me????? I still have the message on my phone. Never buy from Sears. All the numbers I have including the salesman are disconnected. He even had attitude last time I spoke to him. I wish him luck for the next victim he sells too. Sorry I had to give 1 star

Clearly the employees take their cues from the top. Manager by the name of Ban in the 7Mile store in Livonia, MI pretty much told us Merry Christmas and kiss her A-- she didn't care there was only one cashier area open in the entire store, she wasn't working a cashier stand- not her problem.

avoid at all cost i goit ripped off for a allignment

Sears front line employees have consistently been professional and truly customer oriented. Their valiant efforts seem to be constantly undermined by corporate wide policies. The service writer at my local Sears went out of her way to have Michelin honor their tire tread warranty. Her work was undermined by the way corporate Sears deals with customers. I priced replacement tires online. I could not get the store price because that would not come up. The store price turned out to be $20 a tire more than the online price. They could not price match-not unusual. But they could not honor the Michelin warranty discount along with their posted 7% military discount. In addition, Sears charges higher prices for The store manager saw the injustice but was unable to combine what Michelin owed due to product failure and what should have been a Sears corporate discount. She did what she could. The bottom line is that Mr. Lambert insists on policies that are directly opposed to what made Sears great originally AND what the customer focused experience the vast majority of his front line employees desire to provide.

It would seem Sears is in no way focused on customer service. Having no luck in getting my issues addressed with their rewards program organiztion. I tried reaching customer service through corporate and they told me to call back another day as thier systems are down. This of course was a recording...

The customer service (I use those words loosely) from Sears Holdings is absolutely ridiculous. For a dying company, they do little to nothing to retain the few remaining customers they still have. An offer was tagged in store for 100% back in Shop Your Way points on Smart Sense trash bags, freezer bags, aluminum foil, detergent, as well as a couple additional products. I purchased two items, both freezer bags, for a total of $7.98. The points did not show on the receipt and I asked the cashier. She said the Shop Your Way offers never worked right and I could call them. I called today as they didn't show up and the rep said he didn't know anything about the offer. He contacted his "support team" who said they couldn't add them because the offer was "no good anymore." The offer was tagged valid 5/28 - 7/1 and the products were purchased on June 29. I realize it is a very small amount to file a claim for, but this company continues to do this over and over again and its absolutely ridiculous. I am a VIP Platinum Member with Kmart and Sears, but I suppose that isn't good enough to correct a $7.98 mistake that will ultimately cost them yet another customer.

I bought a new home and everything for my new home is from Sears. My Craftsman Lawnmower, Craftsman Trimmer, Craftsman blower, Craftsman Toolset, LG Dryer and many things are from Sears. Never had any problem with any of my purchases. It's sad to see so many negative reviews but it is also the reality that people only write reviews when they have a bad experience. Sears being 125 year old company if all the customers from its 125 year old history had written reviews then it would stand at 4.9 out 5.0 despite of the below negative reviews from past 1 year. Having said all of that, there is always room for improvement and Sears definitely has to improve its customer experience and I hope all the troubles being faced by customers in the recent past are handled diligently by Sears. Best of Luck.

Beyond disappointed in this company . DO NOT ever buy anything from here . Worst customer service including corporate! Don t call because you will be transferred from dept to dept not to mention their dumb asses don t document anything or can t find certain things on file . Purchased a washer and dryer online only to be delivered and not installed plus charged for an extra appliance that we never ordered in the first place . I ve called literally every week and spoke to 20+ reps and no resolution whatsoever!!!

I have ordered 2 treadmills from sears they show to be in stock ready for delivery but on the day of they call after 6pm after you take off work they even called the day before to confirm the delivery postponed from the 22nd to the 30th on the 30th they did not show again a lady called me and told me treadmill is no longer available I think they never were available but if they took my money if they do that to me imagine how many people are buying these treadmills that are not even in stock that's not fair business.I'm done with SEARS for good I would also give a 0 if I could like SEARS deserves.

Does Sears do anything to right their wrongs? I was also a longtime customer, mainly tools but no more. I am seriously so angry about my recent experience and I'm a very patient and understanding person. I ordered hubcaps from Sears online. They would only ship to a Sears store for pickup. First I was supposed to get an email notification once they arrived, never did. I just checked my order and it stated that they had been delivered 2 days prior. The nearest Sears store is a 1/2 hr. away. I drove there and was told that they weren't at the Sears online pickup location but were at the auto repair shop. The auto repair shop was closed at that point so I drove back the next day. The auto repair shop, who also has horrible reviews, was very rude and said that they didn't have them. I called online help and cancelled the order and received a refund. The next day (today) I received a call from the auto repair shop stating that they had them all along. I asked if they would be giving me the hubcaps since I wasted two trips out already and a third trip would have put me at 3 hrs. driving and they said that "we don't give away free merchandise". I told them to keep them. Thanks for wasting a bunch of my time Sears. Seriously, get it together, it's sad. The Sears store that gave me the terrible run around was the Strongsville, OH Sears.

First off I ordered a new refrigerator sept 22 2018 the SALES man rang me up and set delivery day for 10 days away even though I had no refrigerator I wanted to give Sears my business,,,,,,he never checked to see the availability of the refrigerator so the day of delivery it got canceled,,,set another date 1 more week away same thing canceled the day of delivery,,,set another date 1 week away now it's been more than a month of course 3rd delivery day got canceled also, so finally I canceled and went to home depot out of curiosity I had home depot look up the same refrigerator the sales man laughed he said the refrigerator that Sears ordered me and took my money is not available any longer anywhere in the country,,,,,also takes 2 weeks for Sears to refund money anyway home depot got me another refrigerator in 3 days that was a huge mistake on Sears ..............NUMBER TWO YOU THINK I WOULD HAVE LEARNED MY LESSON WITH SEARS so I ordered a part from Sears 2 weeks ago over the phone with parts department for a washing machine did a check over the phone that was fine but the person taking the order didn't understand English and of course sent wrong part now I just called to return part and get refund another 2 weeks now to order the rite part was a horror story of course the woman did not speak or understand English well enough so the first 58 min of the phone call was her trying to find rite part and trying to understand the check numbers in the correct order which did not go so well she could not get the numbers in the rite order so she finally tells me my check is no good for the $9 part mean while my check was good for 122.00 the week before and my check was good she couldn't figure it out ,,,,,so finally I ask for someone who speaks and understands English wow amazing got the order done in less them 10 min ,,,,,,,,,,,,,,,,,MORAL OF THE STORY I WILL NEVER EVER DEAL WITH SEARS AGAIN WE NEED TO HIRE ENGLISH SPEAKING PEOPLE THATS THE FIRST PROBLEM WITH THIS COUNTRY AND THIS IS WHY SEARS IS CLAIMING BANKRUPTCY SO SAVE YOUR SELF A LOT OF HEADACHES GO ELSEWHERE IT WILL BE AMAZING IF I ACTUALLY GET MY MONEY BACK FROM THESE 2 ORDERS THAT WENT HORRIBLY WRONG,,,GOOD LUCK IF I COULD GIVE THEM LESS THEN ZERO STARS I WOULD,,,ANNETTE

INTERNAL RECOVERY UNIT
SPECIFICALLY THE DIRECTOR

I received a bill from a collection agency for a ridiculous amount regarding a one year warranty for my treadmill.
After spending more than one hour on the phone with Citibank clerks, they told me that every bill that Citibank sent to me was returned by the post office.
I have lived at the same address for the past 15 yrs., and I always received my mail.
I think that Citibank never sent out any bill, so they can accumulate fees & interest from consumers.
I will be glad to pay the $68 of the original bill, but not the interest as I NEVER received any bill!!!!!
PLEASE send me the returned envelopes to prove that a bill was actually sent out.
ALSO.....
As of June 18, 2015 is the first time I EVER received a bill regarding a warranty for my treadmill.
Sears found me just fine even though they didn't have my apt. number, the name is the same, the address is the same; so this PROVES that Sears never sent me any previous bills, that Sears is claiming the post office returned.
On the bill the account number for the credit card is different than the credit card that I have.
DO NOT RUIN MY GOOD CREDIT FOR SOMEONE ELSE'S MISTAKE!!

I made an appointment for maintenance for my refrigerator confirmed 09/09/20 between 1-5 pm took a day off waited no one called me so I called the number of the technician that was in my email no answer you can t even leave a message so I called sears and I was on hold for 45-50 min and finally got someone and I was told that someone will call us 24-48 hrs besides that I also chatted on your customer service they are very sorry to what happened and someone will get back to me after 24-48 hrs(AGAIN) no one calls. I called again on 09/16/20 again I was on hold for 50-55 min. let me tell you that person who answer that phone said someone will call me within 24 hours and I said I was told that before but no one called. Today is 09/21/20 it s more than 2-3x 24-48 hrs past not even one called me back . I want my money back . Sears protection is so BAD .

I requested the warranty company PABA (Sears protection Plan) to fix my washer and after the fourth time I was told that they could not fix the machine, I was told they had to elevate my case number 6815078. I need my washer. I would like Sears to know I am sending a letter to everyone of their Marketplace vendors telling them this will be affecting there corporate customer relations with their customers about the warranty program. They should use another company for warranty, sell and promote their product. Not only will I be sending a letter to them I will also use the social platform. Your Market Place vendors: LG, KITCHEN AID, WHILPOOL, FRIGIDAIRE, MAYTAG, GE, JENNAIR, ELECTROLUX, BOSCH, AND SAMSUNG.

Sears has the worst customer service in the world. Not only do I end up talking to someone in another country who barely speak English, I also experienced damage to my kitchen due to a technician who came to my home to install a brand new washer/dryer that I purchased from Sears. I have called every single number imaginable, to try to speak to someone in the corporate office. All i get is the run around, and needless to say I have yet been able to speak to someone in corporate, yet alone someone who speaks in English. I now have a washer and dryer that I cannot use, water damage to the entire ceiling of my kitchen, am not able to use the lights in my kItchen due to the water damage in the light sockets!!! Seriously!!!! When will this hell end?? I WILL NEVER BUY ANYTHING FROM SEARS EVER AGAIN!!!!!! THE ONLY REASON I GAVE 1 STAR IS BECAUSE THIS WOULDN'T POST UNLESS I CHOSE AT LEAST ONE STAR!! ANY ATTORNEYS OUT THERE THAT WILL TAKE MY CASE?

Sears owes me $329.00 forn ordered product they never shipped me. I have called many times after trying to chase it down and finally canceling the order. They never refunded my money despite many calls to customer service. Each time I call their customer service gives me a new dats for when they might start to process my refund but it never happens. If I could give them less than one star I would. This is actually theft and I am checking with local media for help to get it resolved (Problem Solvers segment)

Sears repair is located in the Philippines and you cannot get a solution for appliance repair I have had at least eight visits from repairmen and I still can't get my refrigerator replaced.

I bought a GE refrigerator from in April. It did not chill satisfactorily, so I asked for a replacement. The replacement refrigerator sounded like an airplane taking off, and had some minor damage. I stopped using it the next day and requested a pickup and refund. It was delivered on May 20th and they picked it up on May 24. To date, I have not received my $661 credit and have been shuffled around by customer service ever since. On Thursday, June 13th, Customer Solutions assured me they were making the refund within 48 hours. To date (June 19) there has been no refund. I intend on getting my refund and I expect Sears to read this review and contact me immediately. Case No. 6341728

Have been a customer for over 50 years. Last 2 years terrible customer service. Had to call 3 times before I could even connect with someone who spoke English well enough to understand, wait time for a washer part and service appointment ridiculous. I will be shopping elsewhere for my appliances.

The worst experience with Sears ever I will never purchased anything from Sears and the subcontractors they used to deliver they are the worst around no experience no customer service they lie and they cheat just like sears does this message is for the Sears owners and withholding company I hope you go out of business because you deserve it

PUERTO RICO CUSTOMER DONT BUY NOTHING FROM CRAFTSMAN THE LIFETIME WARRANTY STATES IS VALID ONCE YOU GO FOR A WARRANTY FIX EXCHANGE OR RESOLUTION THEY WONT HELP YOU INSTEAD YOU WILL BE PROVIDED WITH A STORE CREDIT SO YOU CAN BUY A KNOCKOFF BRAND NOT LETTING YOU KEEP THE CRAFTSMAN PRODUCT OR TRULLY RESOLVING THE ISSUE THEY STATED TO ME TO TAKE A TRIP TO THE UNITED STATES AND GO TO A STORE SO I CAN CHANGE THE ITEM WITH NO PROBLEM I TOLD THEM TO BUY ME THE PLANE TICKET AND I WOULD DO!!! THIS IS A DISCRIMINATION TO PUERTO RICO CUSTOMER WE HAVE BEEN A CLIENT FOR MORE THEN A LIFETIME AND NOW ALL THE SUDDEN THE COMPANY TAKES OUT THE WARRANTY SERVICE FOR PUERTO RICO AND NOT EVERY COUNTRY THIS IS NOT ALLOWED IN MY BOOK AND I WILL CONTINUE TO GET THIS OUT SO EVERY ONE KNOWS WHAT REALLY GOING ON NOV.2016

Horrible job cleaning my carpet!!! After 2 attempts I was left with a huge brown spot on my living room carpet and an odor that lasted for 3 days. I have never experience such poor work with Hagopian. And to add insult to injury, the manager, Dave(Wixom, MI) sent the same tech to my home who cause the original stain to begin with. I will never use or refer Sears for anything ever again and I want my money back!!!! Sears get 0 stars but I had to give 1 star in order for it to post

If you think dealing with Sears as a customer is bad, you should try working for them. I am currently working as a backroom associate at Sears and it sucks. The one that I work at is a run down crap hole, that if the government here wasn't so lazy and corrupt would probably be shut down. Some examples: Where the ratchets are rebuilt, yes they get new insides right in the store to replace the ones that keep breaking as Craftsman tools are garbage now, There is a chemical solution that is used to clean the old ratchets. There is no hazardous material guide or procedure guide where the chemical is being used. They give you the flimsy plastic gloves and tell you not to get the liquid on you. There is no information as to whether it is an inhalation hazard or not. There is not a requirement of wearing safety goggles to protect from any splashing. There is no eye wash station anywhere in the building.

There is an overhead furnace in one part of the backroom that sounds like someone is hitting it with a hammer every time that it starts up. That is called a gas explosion by the way and you can even see about a foot high blue flame come out of the top of the furnace unit every time it does it.

There are many of the push around step units in the place to get to things stored on upper shelves or racks. Almost every single one of the wobbles because of their condition and you are expected to carry items up and down them.

The clothing backroom is a complete joke. The racks that they use to hang clothes on are not even really racks. They took the framing for shelving units and laid metal bars across the to hang the clothes on. Some of the bars are attached, some are not. They attach them with plastic ties or duct tape. The room is set up like they just added things for more storage for different departments without concern if they were anywhere near the rest of that department.

The 5 minute policy for merchandise pick up is stupid. All it does is cause a lot of stress for anyone working that particular job. Dealing with the customers is not the only thing that they have to do. They have to work with these Apple scanning devices that should just not exist as even when you can get them to scan, the battery will die every hour or two.

There is more, but you get the idea. Oh yeah, they hire in at minimum wage.

Sears has failed. 50 year + customers now leaving their loyalty to Sears behind due to poor customer service. More stores closing, many more to follow. Last one out, please turn off the lights, wait, will not have to, the power company will have already disconnected your service.

Your appliance protection plans are a scam, losing hundreds of dollars of product in a non working freezer that is covered by the plan, as well as many other appliances being payed for extended coverage. First time using and the support is not there. Phillipines based customer service center is a joke, they disconnect when calling, and do not follow through.

Good bye Sears, the initial memories were good, but we do not hate to see you go, your time has come, but we all make decisions in our lives that affect us for the rest of our lives, and that statement is true for a companies longevity in this global market as well.

I have had a dishwasher repair scheduled since the beginning of July. I have had three appointments rescheduled, cancelled, missed three days of work and all I am told is there is nothing they can do. They can't redirect another tech to my home to make the repair. They did offer me a $5 gift card for missing three days of work. What used to be my go to for appliance repair will never be again. Absolutely horrible customer experience and service. They don't care.

We have a four year old LG refrigerator that we purchased at Sears. It was an expensive refrigerator so we bought the extended warranty. In our third year of owning it we had a problem which was taken care of by Sears maintenance in a timely manor.

This past June we had our refrigerator stop working and after a visit to diagnose the problem and two weeks waiting for the part and scheduled maintenance to return, the refrigerator worked for ONE DAY. Rescheduled someone to come diagnose the problem the second week of July, they did not show up for their first schedule appointment on a Saturday with no notification or attempt to reschedule. Monday my husband call and received no answers but had to once again schedule an appointment two weeks out. The serviceman is scheduled to come on August 18th.

We are two senior citizens, living with a cooler and chest freezer to get through the hottest months of the summer with no refrigerator. No one can believe we have had to deal with this issue. I wish Sears would just come and take this damn refrigerator and give us a refurbished one. Enough is enough.

If I could give Sears less than a one star rating, I would. There was a time this company was one of the greats. An American icon. A representative of great products and excellent customer service. They are literally the worse company on the planet now, DO NOT waste your time and money shopping at Sears or KMart. They deserve to be out of business.

Terrible customer service..no one there can speak English. And they are charging me for something I'm not getting..worse then poor customer service..

I only buy Sears but after today no more. We have been lied to, hung up on, put on hold for long periods of time, and been given wrong information every time we call them.

they are very bad company i called them 5 times for my order and i asked to talk with manger no way
i will not buy from them

I had the handle on my freezer suddenly brake while trying to open the door. I called for repairs and was told the door would have to be replaced. I thought it was a bit much, because the handle didn't break, but the piece attached to the handle and the freezer door actually broke.

I called to check on the status today and was told I was denied a repair, because I was found to be "negligent due to improper use". I asked how and they had no answer for me.

I am beyond upset and frustrated. I have paid for a service I cannot or am being denied its use! I purchased a 3yr warranty. 2020 is my third year on this warranty and after almost 3yrs, this is the first time I have called for a repair even though I've been dealing with an ice maker issue for at least a year and a half or two. They offered me no solutions to even have the handle fixed! It is a covered part and they have refused to cover it. While the technician was here, I asked about extending the warranty in which he told me I would have to call in for that. I'm so glad I never called to extend this service, because they have shown me that they do not provide a service, just take your money for a warranty they fully intend to never enact or stand behind. Last time I use sears for ANYTHING!

Washer and dryer was delivered and installed yesterday. Today the dryer is not working. Called customer service and waited over the phone for 1 hour before speaking to a representative. Only after being transferred 3 times, I was told a technician would come out on August 16th. Today is July 20th. I will never purchase anything from Sears again. Definitely should have went to Lowe s or Best Buy. I ve learned my lesson. This is the very reason why the corporate office does not have a listed phone number. Trash products and customer service.

12 Calls into Sears Store in Gurnee IL - No Answer!!! I have called the Sears store that we purchased over $2700.00 in merchandise (mattresses) to talk to a Manager. I final give up, get in my car, drive 10 miles, receive the same runaround that I received from the Warranty Company (we sent in pictures of the defect as outlined in the warranty to verify the issue and was told that was "not sufficient" even though the pictures are EXACTLY what they requested.
After all of this the Manager and the staff tell me to calm down. WHO THE $#%#$ WOULD NOT BE UPSET WITH THIS RUNAROUND!
I am 53 years old, I have shopped at Sears my entire life but no more! Clearly this is a part of their "Go out of Business Strategy".
I had one employee inform me that even though there are clearly spelled out warranty guidelines that these "guidelines can change". So I guess I am suppose to keep taking pictures, fill out forms, and so forth until I give up and then go away.

Go away I will - I will NEVER shop if your stores again. Your CEO SUCKS! Your Service SUCKS! Just unreal!!

Terrible! I didn't want to see Sears "brick & mortar" stores close but after dealing with their crappy products, pathetic repair service and terrible (non-English speaking) customer service agents, it just doesn't matter anymore. I'm well over 50 y/o and remember when Sears and their products were the BEST, and what other retailers aspired to be. Not anymore. Pretty sad actually.

The absolute worst customer service I ve experienced in my life! No one seems to care at all about you or the inconvenience they cause you over and over again. I had to order the same thing over and over again and it was never fufilled. I had to fight to get a discount because i had to drive 25 mins to the store. They dnt care at all and I m never ordering online again. The stores have poor customization service also!

Waited a week & a half to get my maytag washer repaired & it still isn't working. I'm still waiting on a tech to call me & let me know when they will come back to repair my machine. Very disapointed & upset. Purchased a master protection agreement.don't sign a survey until unless you know the
Product works for you.

Terrible customer service and they are scam artist took me over 4 weeks for them to return my items

This has been the worst experience with any company. Their home warranty division is the worst. You pay every month and then when you need them, you get no service. I have been trying to get a dishwasher fixed for THREE WEEKS. The technician is giving me the runaround. Sears isn't helping ... keep kicking the can down the road. The technician actually hung up on the customer service representative. Yet, they keep saying there is nothing that can be done to speed up the repair process. WORST HOME WARRANTY SERVICE EVER. DO NOT USE.

No need to waist my time typing something. Just read the one star reviews

Wow what a fraudulent company sears has become since its heyday in the past. No surprise stores closing and just a matter of time until whole fraudulent company collapses. Do not respect extended warranties. Dishwasher broken for 5 months. Tech out 4 times but still can t fix. Water won t drain. Won t replace it as per warranty contract. Same runaround story. Will send another tech out so we can waste another day with no results. Strategy is to make you so frustrated that you will move on. Guess what. It worked for them. Buying from another store and will throw this kenmore pro dishwasher in the city dump even though under warranty . Went to sears store. No help. Called corporate office. No help. They know you won t take them to court over a dishwasher and just scam you out of money for this garbage warranty

Sears is the worst. I ordered a new dryer and the website told me it could be delivered in 3 days. 3 days later, no dryer no call. I had to wait on hold for an hour until someone said the truck broke down and they would reschedule. I reschedule 2 days in advance, I was notified by a call that the truck broke down again and they would need to reschedule. They offered me a 50$ partial refund and I was happy with that. A week later on the agreed delivery window, no call no show. I got another $50 refund but I just want the dryer. My order was cancelled by sears 5 times and they all said it was because the truck broke down. You can never get ahold on anyone on the corporate number and the chat people lie. I was told via chat that supervisors do not talk to them directly, that they use a "tool" and I could not talk to a supervisor. Another day, someone claimed to be the supervisor (who was no help) and said they can't contact truck delivery people but that supervisors are always on their chat service. A local sears is actually a whole different company and gave me the 1800 number (that never gets answered). I had to take time off work to sit on hold so I could get someone to finally ok my order to be cancelled. It took me 3 weeks to get my refund after cancelling but they took my money in seconds. When calling to check in on my refund in a different department, someone even told me that the particular dryer was NOT EVEN IN STOCK and they had sold me a product that didn't exist. I feel scammed and I still don't have a dryer. Thanks for nothing Sears. How come I can track a $10 pizza order down to the street but I can't get an 2-3 day accurate delivery window of a $600 appliance?

I requested a repair on my stove, they came out assessed it, ordered the part, it was back ordered for months, I realized that I could buy a new stove for the price of the part, cancelled the service call and the part order. Requested a full refund and here we are 5 mos later with no refund. I have several emails stating they will refund fully and then they state I have to return a part I never received bc it was cancelled. Still fighting to get my $591 back.

I will never do business with this company again! Hands-down worst customer service experience I've ever had.

Worst company ever! Doesn't even have US representative. Customer Service is completely incompetent!

I went through 5 Whirlpool Refrigerator's and my ice maker would not work. Then another new one arrived , dent in the side, paint flaking off . I had photos. Finally Head Office said he could only refund my money and send a gift card. I did get refund. No gift card and spent a year buying ice. I also bought a new Riding mower, new treadmill, new vacuum with extended warranties and this is how I was treated. Sears has gone down hill and NEVER again. The store down the road went out of business!!

Really? Mostly automated customer service. Then when you finally get to speak to a human it someone in another country (Philippines) that can barely speak English. Plus you can not even cancel my order that SEARS!!! complete screwed up.

The Sears automotive sucked the service was worse than Walmart . I purchased a battery had it installed they said they would call when my car was ready three hours later no call went to see if car was done they left car unlocked windows down the club I pacifically ask to be put on car when done was left on the passenger seat so I guess pay for quality doesn't help because the service at Sears automotive in Albuquerque next to cotton wood mall sucks I will never give them my business they didn't even explain the receipt to us. They also gave me a hassle over my service dog telling me no pets so I've decided not to give you any more of my business

CUSTOMER SERVICE AND STORE SUCKS. absolute worst store ever. purchased some shirts for my father. he passed away about 30 days after. he never wore the shirts, tags still on and i have the receipts. took several emails and calls trying to contact someone. no one person would help because of the stupid 30 day policy. this store should go out of business. it has very poor customer service and poor customer relationship. i will never shop here again. have to click star to post should have minus stars.

I have never ever experienced a more-time consuming attempt at contacting an outlet store by phone. The number on my receipt, the same number listed we on their website, is not answered. Would probably still be on hold if I had not hung up and attempted to use other "Contact us" numbers. Got transferred around the world only to be told to try calling the store, or another 800 number that I had already used.
Nearly three hours into this endeavor.

Poor customer service.. Refused to transfer me to a Supervisor.. I ve been waiting on a refund for a month. I called Rep stated it takes 21 days to be process after 21 days called back, it takes 14 days to be process. This issues occurred 11/09. We are in December, and I have not received my money (And I m not talking chump change).. my bank will investigate this matter. They are trying to ripped me off. They picked the wrong person.. Should be no stars..