Sears front line employees have consistently been ...

Sears front line employees have consistently been professional and truly customer oriented. Their valiant efforts seem to be constantly undermined by corporate wide policies. The service writer at my local Sears went out of her way to have Michelin honor their tire tread warranty. Her work was undermined by the way corporate Sears deals with customers. I priced replacement tires online. I could not get the store price because that would not come up. The store price turned out to be $20 a tire more than the online price. They could not price match-not unusual. But they could not honor the Michelin warranty discount along with their posted 7% military discount. In addition, Sears charges higher prices for The store manager saw the injustice but was unable to combine what Michelin owed due to product failure and what should have been a Sears corporate discount. She did what she could. The bottom line is that Mr. Lambert insists on policies that are directly opposed to what made Sears great originally AND what the customer focused experience the vast majority of his front line employees desire to provide.