I am rating it a 1 star only because I cannot rate...

I am rating it a 1 star only because I cannot rate it a '0' stars. Sear's products and customer service has really tanked over these last 5 years. Let's start with the appliance and move on to Sears customer 'dis-service'. This is my 4th Sears appliance in 5 years. The last 2 have arrived faulty, so they're batting a 50% in terms of product quality. This last appliance, a Kenmore refrigerator, has sent me off the edge. Within one hour of arrival, the outsides of the refrigerator had heated up so high that the temperature in the kitchen went up and I could barely touch it. I called Sears customer 'dis-service' and spent 30 minutes on the phone with a representative who first offered to send someone out 6 days later to 'take a look' at the refrigerator, and when I wouldn't accept that and asked her what I should do with my food that was spoiling since I didn't have another fridge, she asked if I had purchased a warranty!! I couldn't believe she asked that! I asked for a manager, she refused to put me in contact with one and after 30 minutes and 3 transfers, my phone's reception deteriorated and they hung up on me. I called back. This time the representative was treated to my frustration and finally asked if I wanted Sears to replace the fridge. Imagine that novel idea!! I would actually expect Sears to provide me with an appliance that worked! She offered me a choice of delivery times and I picked one that would at least allow me a half day of work. When I hadn't heard from the delivery person after the time frame passed, I called back, waited on hold for 30 minutes only be told they'd changed the delivery time (without notifying me) and as a result I've lost a whole day of work, and I work on a wage basis. At this point, I wouldn't buy a pair of shorts from Sears! This is the last purchase I will make with Sears and I'd advise the rest of you not to buy either. It's no surprise that they've had to close down stores. It is not the same corporation that it used to be and people are now keenly aware of it. My advice to Sears; stop outsourcing your customer service, take responsibility and stop trying to saddle customers with defective items and make every effort to compensate customers for the inconvenience. We can all go elsewhere. There is a lot of competition out there and they are offering more than the little Sears currently offers.