Is it possible to give 0 stars? Sears sent a tech ...

Is it possible to give 0 stars? Sears sent a tech to verify that our hot water heater was dead, which is fine. But the rep who called to arrange the replacement (1) told us we would have to wait a week for delivery (when the product is in stock 10 miles away), (2) wouldn't work with us when told that was unacceptable, and (3) hung up on us when we asked for her supervisor.