William Adams

Review of Sears Holding Company

Sears is the worst. I ordered a new dryer and the ...

Sears is the worst. I ordered a new dryer and the website told me it could be delivered in 3 days. 3 days later, no dryer no call. I had to wait on hold for an hour until someone said the truck broke down and they would reschedule. I reschedule 2 days in advance, I was notified by a call that the truck broke down again and they would need to reschedule. They offered me a 50$ partial refund and I was happy with that. A week later on the agreed delivery window, no call no show. I got another $50 refund but I just want the dryer. My order was cancelled by sears 5 times and they all said it was because the truck broke down. You can never get ahold on anyone on the corporate number and the chat people lie. I was told via chat that supervisors do not talk to them directly, that they use a "tool" and I could not talk to a supervisor. Another day, someone claimed to be the supervisor (who was no help) and said they can't contact truck delivery people but that supervisors are always on their chat service. A local sears is actually a whole different company and gave me the 1800 number (that never gets answered). I had to take time off work to sit on hold so I could get someone to finally ok my order to be cancelled. It took me 3 weeks to get my refund after cancelling but they took my money in seconds. When calling to check in on my refund in a different department, someone even told me that the particular dryer was NOT EVEN IN STOCK and they had sold me a product that didn't exist. I feel scammed and I still don't have a dryer. Thanks for nothing Sears. How come I can track a $10 pizza order down to the street but I can't get an 2-3 day accurate delivery window of a $600 appliance?