Quick Mobile Fix Reviews

Really good service, good communication.
However, only 4/5 as the delivery service they use is not good. They should choose a better one.

my iphone xr stopped working after 2 days of being delivered

Quick delivery/good price. It would have been helpful to have had a manual with it

Please see fb customer experience group and reviews on twitter
Phone did not arrive, had to raise a bank dispute as fobbed off for weeks for refund . Please read reviews
Zero stars

Awesome service, super quick and cheaper than on the high street. Happy to have my phone back. Thumbs up guys :)

DO NOT BUY IF YOU HAVE MADE THE MISTAKE OF BUYING FROM HERE ITS NOT TO LATE CONTACT YOUR BANK FOR THE MONEY REFUND AS THESE GUYS WILL NEVER DO IT. IT HAS BEEN OVER 6 MONTHS I'VE BEEN LISTENING TO THESE GUYS EXCUSES NOW I IM GOING THRU THE BANK ALL OTHER REVIEWS FAKE AND GENERATED.

My name is Majella Lester and my order number was 171642.

I had a great experience with them as there was a problem with my order, which I was emailed about very quickly and suggested an alternative. I emailed them back that I would like the alternative and it was dispatched the next day!! It arrived a day later and it is amazing quality for the price I paid. Very friendly staff and very good prices!! Would definitely recommend!!

Currently waiting for a refund, they have acknowledged that they have received the phone back and that I'm due a refund in my bank account by 17th Dec 2018 - I will update this feedback advising whether or not I received the refund.
Outline of issue:
- Ordered Goods 11th Nov 2018
- Received goods on 13th Nov 2018 there was a defect, I contacted the company via email as I could not get through via chat or phone
- Received email from company asking to return goods
- 15th Nov 2018 returned goods to QMF
- QMF receive returned goods on 17th Nov
- since that date numerous emails sent and managed to get through to online chat once!
- Eventually on 28th Nov they agreed to refund - take 10-14 working days. My gut feel is that they either wont refund by 17th (they will add another delaying tactic) or they will leave it to the last day to pay.
Overall feedback.
I'm very disappointed with the overall service due to the following reasons:
1) I did not receive goods fit for purpose (Goods received were in an unsatisfactory condition)
2) Poor customer service
3) Not answering phones
4) Chat off line more than it is on line, and when you get through the person at the other end responds to you before you press return - which indicates they can see what people are writing live - but we cannot see what they are writing until you press return - that's unacceptable and smacks of underhandedness, as a result the chat was disjointed until I pointed this out to the agent, then and only then did they do me the courtesy of allowing me to finish before they responded - rude behaviour not impress at all.
5) Not responding to specific questions - standard responses sent until I said that I will start legal proceeding unless I receive a refund - leading to the next point
6) Delaying tactics: standard responses sent, not answering specific questions, leading to the next point!
7) Lengthy Refund process in this day & age of technical advancement it should not take them 10-14 working days to process refunds, it should only take a few days to refund, other companies that are not clued up to technology manage to refund within 5 - 10 working days. Considering they are using a secured provider to process payments they should also have refund mechanism in place too.
13th Dec 2018: In response to Quick Mobile Fix response - in previous emails you have already said you will review the order (numerous times), no need to review, you have agreed to refund, so I would prefer you just get on and refund me my money, its a lot of money that can ill afford to lose - so I will pursue the matter until I have it back, so just stop dilly dallying around and refund me my money!
14/12/2018 approx. 16:40: Still no sign of a refund they have until Monday 17th Dec to give me my money back, if I don't have the funds in my account by 12 noon on Monday, I will be contacting my bank, trading standards, and start legal proceedings I have been looking into CCJ and its look quite straightforward. Also it appears that there is an option to raise 'an order to obtain information' and if they disobey the court order it can carry a prison sentence - quite interesting. The Citizens advice web site is very helpful.
17/12/2018 16:31; No refund given, I have contacted citizens advice and raised a complaint, they will contact trading standards on my behalf.
I was advised to wait until tomorrow morning, before I take further action, because QMF will be in breach of contract if they fail to refund me by midnight 17th Dec (due to the fact i have an email from them on Nov 28th that states they will give me a refund), after that they are in breach of contract (i.e. they failed to refund me within the time period) and if they don't resolve in a reasonable time then it can be considered a criminal offence. Please if you are having problems with refunds or not receiving goods from this company - contact trading standards even if you get your money back via credit card, bank or pay-pal etc. the more people that genuinely complain they will more than likely investigate QMF

worst experience ever, they take long to dispatch and will illegally revoke your right to a refund through a fault of none but their own. If no stars was possible theyll be lucky to receive that. And if youre unsure about the reviews check on twitter am sure thatll clarify things.

Great phone and the best price I could find 'QMF ID233714'

Ordered a phone for my daughter and I am now on the 16th working day and still have no phone. I have emailed several times and at first got told to wait till the 10th working day so that date came around and still no delivery or email so More

They are very very expensive and rubbish . I been offered from a high street shop to fix my phone at a half price that they gave me.. I phoned them and told them that I m not going to repair it and asked them to send it back . However, its been 10 days and I still haven't received the phone. In the advertisement they say we can repair your phone within 24 to 48 hours. They could not send the phone without reparing it within 10 days. Its not reliable. I definitely not recommend them.

Very pleased with the quality of the refurbished phone. Also excellent support from their customer support team when dealing with missing cable. They replied promptly and efficiently. I will use them again.

Avoid this company
We bought a phone from this company in July 2017- first one didn t work properly, returned it to be fixed, returned to us eventually and still didn t work! Agreed to send a new phone which never turned on!!! Refusing to refund our money! After around 100 emails they agreed to refund us in December which we received at the end of January but not full amount! It has been extremely stressful dealing with them! Customer service is non existent!
Had to go through the courts to eventually in June get a full refund!!! 11 months after we purchased the phone! AVOID buying from this company

Good price for recycled mobiles no hassles quick and easy

Unfortunately not clear at time of ordering that it would take 10 days to get the phone ordered delivered! Very difficult to contact Customer Service to resolve

Great fast service. Arrived just before Christmas Day. In perfect working order.

Miyako-Jazzmin Aiko-Murray
QMF ID: 209667

Appalling service. Purchased iphone 5 and 6 from this company after researching and checking reviews. If it seems too good to be true it generally is. Sadly we thought it was a battery issue and as we are in Ireland and found out the free postage for repairs dont apply to us I chanced bringing it locally to get a new battery. Big mistake as they say I have voided my warranty, pretty conveniently as I had sent them an email two days beforehand. But what really is very unsatisfactory and
convenient is the fact that I posted the phone 19 days ago and 16 days
later after I send them an email of complaint and annoyance and...
several days after purportedly being with their repair service this is
what I am told that components are missing. I can't argue with either them or the third party and am caught in between. As stated before I thought it was a battery issue and rather than pay postage which I hadn't anticipated and then wait for it to be returned it seemed more convenient to have it attended to locally. It seems a very handy way to swerve your warranty and in the interest of good customer relations and nearly 600 euro spent with them already in the space of four months that they could have sorted this for me. I presume I'm banging my head off a brick wall here and asked them one last time to do the honourable thing...Its very handy that it took them over two weeks to tell me this when it says 24 to 48 hour services. Dreadful.

Order ID195203

I ordered an iPhone last week 10/10/18.
Having made a mistake I cancelled my order the next day. I received a generic email saying I would be contacted by the cancellation team but almost a week on and no communication at all.
Customer service seems completely non existent. I have tried calling, emailing and messaging on Facebook to no avail.
Would never use this company again, happy to take your money but they won t give it back!

Avoid like the plague, honestly.
By far the worst consumer experience I ve ever had.


Do yourself a favour and go else where.

Overall I would rate quickmobilefix well. I sent in a phone to repair its charging port, and had to provide extra instructions since I could not wipe the phone before it lost power. They followed these well. While I did have to chase to get the repair done, it was easy enough getting hold of someone (via email) and they did explain that they had high volumes due to the bank holiday. They then managed to turn around the repair quickly. The repair worked and there were no secondary issues which has happened with high-street vendors. I would use them again.

I ordered a refurbished Samsung Galaxy S5. It arrived quickly and was in excellent condition. I would definitely buy a refurbished phone from here again.

I ordered phone more than 10 business days ago. There is no sign of when the phone will be dispatched. The customer service just keeps on giving false apologies and false promises. I think they don't have any phones in stock.

I bought a iphone 6S Plus from QMF on 3rd Jan. I have had to return it twice due to the fact I couldn't hear the person I was calling. It is now 21 Feb and I'm still waiting for a phone that works. Despite numerous messages to the department they call customer service, they still haven't had the decency to inform me when I will be getting the replacement. I will wait until after this weekend then demand a refund. Totally unacceptable service and only one star from me - I would have given no stars but you can't post it unless you give at least one star.

I bought an iphone 7 and was wary of the 10 day dispatch rule. why does it take 10 days to send something off. after reading other reviews I am very worried that I have been scammed in some way. the phone still hasnt arrived and tomorrow is the 10th day. apart from the order confirmation email there has been no contact or help, and the tracking system says processing all the time.
order ID199219

Apart from the fact it took longer than I expected it is a great phone

DO NOT USE THIS COMPANY. I bought a secondhand i-phone and it had a malfunctioning keyboard. I am still waiting for the refund nearly 30 days after they received the phone back. They say they will refund within 14 days which is bad enough anyway. I have contacted them by e-mail numerous times and each time they say it is being processed. You cannot get through on the phone. If I don't get refunded within the next day I will raise a paypal dispute.

Absolutely disgusting company. Ordered the phone in Dec 20 for my mother in a care home, phone never arrived so finally requested a refund. With C19 excuses and the 14 day refund date long past I was given a refund date for a month later. This has also now past. DO NOT USE THIS COMPANY. ID321697

Bad experience.
The telephone has poor battery performance and also can not be used abroad. Bad experience.

I don't write reviews very often but dealing with this company has been such a stressful and negative experience that this review is both a warning to other potential customers and a way of finally letting off steam about my experience! I More

DON'T BUY FROM THEM !!!!!
Crooks, cheats, liars. Nearly had to go to the Small Claims Court to get my funds back after non-delivery of goods, but the bank kindly arranged a chargeback to refund my wasted money. They will come up with all sorts of excuses, written in poor English and none of it is to be believed. Nothing to do with any Covid 19 problems either, they are inefficient and dishonest - you have been warned !

I think this is a scam company. They do not have a phone number, you can only email them. I order a phone 3 months ago. They have not delivered it and ignore all correspondence for the refund.

*Order reference ID195568* I purchased a phone in early October as a gift. It took well over 10 working days to be delivered and arrived after it was needed. It was sent back shortly after as it was faulty and I was assured I would have a replacement within 3 working days of receipt. This has not happened. I requested a refund several times and they have all but refused to give it to me. When you call customer services no one ever answers and when you email you get an automated response and then it's pot luck if an actual person responds adequately to your query. Its now the middle of December, no phone, no money no birthday gift and no explanation as to why I'm left with nothing This has to be the worst retail experience I've ever encountered.

I'v used Quick Mobile Fix for 3 repairs and they've been fantastic everything done spot on and very quick but i'v also bought 2 Iphone and an Ipad all reconditioned and they've came back immaculate and in perfect working condition infact they look brand new and after 2 years of my 4 year old granddaughter dropping and playing about with it the Iphone it still has no problems at all. I'v recommended QMF to loads of people and i know quite a few have used them without any problems. Brilliant company to deal with.

I needed a phone to take to Australia at short notice. I wanted to put an Australian SIM in the phone so it was essential the phone was unlocked. I ordered an unlocked iPhone 5s. The phone arrived very quickly and was as described. It now has a Virgin Media SIM in it.works well. When I compared prices to he high street prices Quick Mobile Fix were much lower. I am very happy.

I share the same opinion of this company as other people. I bought a refurbished phone from them at the end of August, the touch screen wasn't working properly so I took it back to them. On the day I took it back it also wouldn't charge. That was three weeks ago they haven't contacted me to give any updates. I have emailed them twice and the only reply I get is "The phone is with their technicians". I haven't been given any indication of when I might see the phone again. It's obvious that my son won't have his phone over Christmas.
The warranty doesn't currently seem worthwhile having.
Order id is 108684

Pleased with my refurbished iPhone - everything just as expected. Delivery was efficient and reasonably quick.

Communication and customer service atrocious.



Company seemed legit from all the reviews but set up is really poor in terms of customer support. Not got a good feeling about the company...

UPDATE

Phone was dispatched after the 10 days. I purchased a Grade A bundle. Phone looked in mint condition and all seemed great.

However joy was short-lived as the home button on the phone did not work and more importantly the phone would not notify of incoming calls.

Returned the phone in the post and have now waited another 10 days to get a response as to whether the phone will be replaced or refunded. Communication is dire. You cannot get through on the phone and no one in a position to do anything gets back to follow up the emails, despite daily assurances.

There is nothing 'quick' about Quick Mobile Fix and I feel I have just wasted weeks dealing with this company and tying my money up.

ID191445

TERRIBLE CUSTOMER SERVICE TAKE AGES TO DISPATCH BUT QUICK ENOUGH TO TAKE YOUR MONEY - NOT HAPPY.

I am like many other people i needed a phone and went on line paid my money and like every one else no goods no money back some one needs to do something about this person if I find him I will he will never work again I am looking for him and I will find andy fitzjohn

TERRIBLE SCAM COMPANY

Steer well clear. They said my order would be 7-10 days and I've had nothing.

Its now been 2 weeks and nothing.

I have emailed asking for support, it took them 4 days to respond and just gave me a stock response.

Please please never order from this company.

Recently my 8 year old Granddaughter dropped her new Ipad Mini 2 onto the base of her gym equipment smashing the screen. I looked on line and found QMF and got a quote for repair which was very attractive, and which I was pleased to accept. Within minutes I received a postage free label by email and I posted the Ipad same day, I received it back 4 days later fully repaired and as good as new. Granddaughter now a happy bunny again
Thanks QMF

I ordered the iPhone 5 for my wife, the service I received was second to none the phone arrived a few days after placing the order, was well packed and contained all the extras as advertised. I could not find any marks at all on the phone and overall was in very good condition, I would certainly use this company again for refurbished phones.

Order ID 269012.
Dont order a phone off this company. I have previously ordered phones off them and found them pleasant to deal with so I ordered a phone early December for my son. As the weeks were passing no phone no emails. After many emails on my behalf they admitted 5 days before Xmas that the phone wouldnt be there in time. I then started the refund process 14 working days and no refund. I was then told by the finance department the 6th of February and still no refund. Very frustrating loads of time wasted and still no further on. If I get my refund that I was promised I will update this post

Great service, no problems; I was paid the agreed amount for my old i-phone, highly recommend!

ABSOLUTELY A SCAM!!! DO NOT USE THEM, I SOLD MY PHONE THIS COMPANY AND THEY NOT PAYING ME OR SENDING THE PHONE BACK. I HAVE SENT 50 EMAILS BUT NO REPLY. SCAM AND FRAUD QUICKMOBILEFIX

Very good price and quality I recommend this service

Fiachra Martin ID226395

Never received a phone after 21 days, asked for a refund and still waiting for it. Will now start legal proceedings.

Please avoid this company, they used to be good, but not any more.

I placed a order for an iPhone five weeks ago. I have not received this phone. I would not recommend doing business with this company.

Currently still dealing with this shambles of a company! Ordered a refurbished Samsung Galaxy s7 edge and it took just under two weeks to arrive. When I received the phone it was jailbroke/rooted and after a few hours of usage it shut down and would not reboot. So I've returned it and I am waiting for a refund which is proving difficult because of the awful customer service. No one and I mean no one ever answers the phone and when your sending emails the responses take at least a day and when they do reply the responses are generic automated ones and from different people every time. AVOID!!!!!!

Edit: still not received a refund and they received the phone I sent back on the 15th of June. I'm now going to get my bank involved.

Appalling. My husband ordered our daughter a phone on the 7th April. We were told it would be dispatched in 7-10 working days. We are now on the 8th May and no phone has arrived. Having asked for a refund we've been told we have to wait another 2 weeks. We will be seeking advice from trading standards and our credit card company. So disappointed by lack of care and communication.

Good service product as advertised ,delivery very good as the snow caused problems

Absolute rip off - do not do business on this site. Sold me a did phone and would not replace or refund. Scam central!

To be honest, I hate giving bad reviews, but shocking service to date. My daughters ipad does not work well and QuickMobileFix's responses are very slow.

If only I could put minus stars!
Ordered a phone end of November, took over a month to come. Arrived and didn't work, returned and it was so knackered they said they would replace it....waited weeks for it to arrive. It came, the screen was unresponsive. Returned it and said I want my money back. I just keep getting emails saying you returned it out of time, when I call they say yes you are marked for a refund...they delay and delay it and still the emails saying out of time arrival!!!! Have said fine, lets go to court and had an email saying my details had at last been passed to the refund department....received an email this morning (Saturday so I can't speak to them...another of their practices) saying I can have an exchange or they can fix the 2nd broken phone!!! Ive bought a phone months ago as I don't want their rubbish!!
Have told them either refund my money or I'll go through civil court....and I'm confident I will win. I can't stress enough, do not use this company .... 2 plastic cups and a bit of string would work better than the iPhones they sent me.

I'm not really one for leaving reviews, but i'm not hugely happy with the service i received.

For a start, communication is fairly slow. but the main issue was the "repair" or lack thereof.

The phone i sent in was an old handset of my bosses. It had been in my drawer for over 2 years and as such, neither of us knew the iCloud details. The problem with the phone was that it wasn't booting up. I understand the protocol of Quick Mobile Fix is that they need the iCloud info to test the handset but when the phone physically isn't turning on, if they just got it to a stage where it turned on, I would have personally deemed that as fixed. But after a week of having it, i was told they couldn't do ANYTHING without the iCloud info.

To me, this just seems a tad obtuse. But it is what it is...



Probably my fault, but i thought they'd want to try and accommodate me

Purchased a phone back in September 2020 and have not received the phone nor a Full refund which we requested shortly after not having recieved the item. We were told it would take the usual 10-14 working days for the payment to get back into the account. Still not received anything, in conversation with the bank to resolve the matter. Unfortunately been multiple other people who have been scammed around the same time. DO NOT PURCHASE FROM THIS COMPANY

Absolutely disgusting, people and the business, no company phone number on there, you buy a product, you dont get the product and neither do you get the money back. Been 2 months and no sign at all, no replies to emails either. I'll makesure the police visit that shop to find out what's going on. Whoever is going to this shop as a new customer or their online shop, please do not buy anything, you will never get your product or your money!!

Stacy O'grady
Order ID255228

The phone is absolutely spotless and cannot fault the service.

I bought a used iPhone 5 and I am delighted with it. The phone arrived within a few days of my placing the order and it was as advertised on the web site. It is in excellent condition.

Order 224176 With Quick Mobile Fix for an iPhone7 was fulfilled on time and the phone even had a screen protector fitted and the battery showed 99% life remaining. Works well. - Nigel

Chris Knight 226110

I have changed my review from 5 star to 1 star.

We have ordered 3 phones from this company. All 3 were in excellent condition and we were very happy.

One of my daughter's dropped her phone and damaged it and over the next few weeks it stopped working. We sent it back to see if it was worth fixing it (or we would buy a new one) but in the 2 months since we have had nothing back apart from about once a week they say they will get back to us within 24 hours, we then hear nothing else till we email again.

We just want the phone back so we can try elsewhere, I've looked at the reviews and respond on Twitter and this looks like a common occurrence.

Happy with my refurbished, second hand iPhone from Quick Mobile Fix, which is in excellent condition. It arrived quickly, and was easy to set up. It is not much different to having a brand new phone, except the finger touch does not work, which was clearly written in the phone description when purchasing. I feel I am not only saving money, but contributing to less carbon footprint in buying second hand. The phone also comes with a year guarantee, so there is really no need to buy a brand new phone. I would only trust Quick Mobile Fix to get a phone from, and no where else. Lots of choice and really affordable. Highly recommend.

Order number> ID310881

Really, really disappointed with the service from Quick Mobile Fix. I think this is my first review ever of a business, but I feel people should be wary and I should explain my experience. I waited a month for my phone. I would constantly receive emails saying they "regret my delivery can't be made" and pushed the dispatch date back time and time again. I was without a phone for a month and run my own business. I wanted to cancel the order but as it takes 14 days to process a return, it wasn't feasible to buy another one in the interim. I would suggest eBay to anyone looking to purchase a new phone.

Do not use this company. I ordered an iphone and received no indication it was going to be delivered late until I chased. However, even after i chased i was promised it would be dispatched. However, still no delivery.
My suggestion is if you have not recieved your product call your bank immediately and raise a dispute. Quick mobile fix gave the excuse stating my mobile was going through testing. Not sure how they can be testing this for three weeks. Companies such as these need to be shut down. What they will do is hold your cash for as long as possible. Furthermore after looking at the company i noticed they were based in ilford. This area alone can be a dogey part of london so there is no surprises I have experienced issues with my order.

I ordered an iPhone from Quick Mobile Fix and was informed that it would be dispatched within 7-10 days. Long story short, device never arrived 4 weeks later with alot of back and fourth. Informed the bank and ActionFraud. Expect a refund within 30 days. I am really disappointed. Buy at your own risk!!!!!!!!!!!!

Ordered a phone, still no word or tracking information offered two weeks later; finally I bit the bullet and sent them an aggressively worded email a MONTH later and they shipped it within 2 days. Epitome of a fraudulent business - they could've shipped it within 2 days of me ordering a month ago! Best part is all the other reviews here are people who've had similar experiences...Avoid them like the plague.

Good service iPhone received in a couple of days and as described on the website. No frill's but does what is says on the tin

I'm having the same problem keep saying delivery in 24-48hours my son is devastated. I will be taking this further if it's not retified. And updating this review pending outcome.

QMF ID 217563 Clive Gregory
Phone arrived in specified time in very good aesthetic condition, but failed while updating itself, was completely unresponsive and has been returned by Collect Plus service (which worked well). Fast email communication and will await repaired phone before making further judgements.

i have had 2 phones and thay have been very good so far

I bought my phone on the 30th of September and still yet to receive the handset. I have been told numerous times by the customer support team that I will soon be sent a tracking number, but so far have had nothing. Going on my current experience I would avoid purchasing from this company at all costs, as their service is an absolute joke. if i do ever receive my phone I would be more than happy to amend my review - but until this issue is rectified, I need to warn others of the terrible service this company offers.

I have been waiting nearly 1 months for the phone I paid for, it didn't come in time for Christmas I'm sure they didn't even have the phone in stock just took my money and blaming covid for the phone not being delivered. I will never use them again and advise any one to avoid them like the plague

Don t even consider using Quick mobile fix!!! Absolutely nothing quick about them. I ordered my son a phone a week before his birthday, after I d paid I got an email to say orders are usually dispatched within 7-10 working days. If I d have known this, I d have shopped elsewhere. After 10 working days (almost 3 weeks with bank holidays) I emailed and asked where my order was. I had a response to say there was an issue with quality control. I asked if anyone was going to bother telling me had I not emailed to chase to just keep getting the response please accept our apologies .
I asked to cancel the order and get a refund, which itself takes 14 working days to process (still waiting) I then went on eBay and used a trade company on there which had better quality phones for the same price and 12 month warranty...and it came the next day! I d advise anyone considering using this joke of a company to do the same as I did, use eBay. They re actually rated top when you look for best reconditioned phones, wish I d have done that 3 weeks ago and my son would have had his phone in time for his birthday!

Kevin Sims QMF ID: 248906 - Great service, great phone. Highly recommend.

Sent this company my iPhone recently for repair as the battery was faulty and needed replacing. Phone was duly returned but still had the same problem. Sent it back to them and after nearly 3 weeks they returned it, unfortunately it still had the same problem, ie battery was discharging in few hours with very little use.
It was obvious they hadn t fitted a new battery so I took it to an authorised Apple repair centre who confirmed that the battery hadn t been replaced.


Have now been to CAB who have put me in touch with Ombudsman with a view to going to small claims court. Looking through reviews on here there seems to be lots of unhappy customers, I would advise avoiding this company like the plague

Sent my phone in October 17th 2019 for diagnostic. had a response November 5th and paid for the diagnosed repair. They should have reduced the cost of the repair by the cost of the diagnostic but didn't-still waiting for the refund. I email customer services regularly to find out what is happening with my phone as it is now Jan 10th their last response on 2nd Jan. "Please be aware that diagnostics is non -refundable service" no mention of the phone.
a quote from their review page:
"A great example of this is that we heard your request for more phone lines. In reaction to this, we installed multiple new phone lines and more staff to expand our team so you can get through to our customer service agents quicker! We also took steps to improve our email communication, moving to a brand new email platform which helps is track not only who you ve spoken to, but your order and more!"
they've disconnected their phones so you cannot speak to them at all
do not trust this company with your phone!
they should be prosecuted under the trades description act
04/03/2020 and still no phone, no refund but it is being investigated

After a month still waiting for my payment and before you reply you can't find my order number or ID, like you have on so many others we have our I'd number shocking company going off my own experience should have just used mobly or some other, trading standards have been informed

I ordered a replacement iPhone refurbished that was Cat A and it looks brand new. Delivered much earlier than the specified time and no problems at all. Would definitely recommend Quick Mobile Fix.

Fast delivery with good communication. Phone in great condition. Would recommend them to friends.

Ordered 17th December. Still not received. I'm not really sure what to do next. Quick fix not responding to my emails.....after finally receiving an email to say you would be in touch shortly .... Still not happened. I just want my money back now ! Since writing this review I still haven't received my order and still haven't received my money back. Today's date is 160119 .a month on. I have had so many emails saying my order is just being finalised. Then another email saying it takes 30 days to process refund...... I actually don't care anymore. I've emailed back to say do whatever is easiest for you. Complete order or refund. Don't care

Fast, efficient service - 4 days end to end and perfect repair. Really impressed.

ID293290
I ve reviewed this company before and wanted to provide an update. I bought a phone from them which was faulty when I received it.
Having sent it back I waited the 14 working days as per their refund policy and no refund arrived.
They then assured me that my refund would be in my bank on or before 30th June 2020. I chased this on 29/06/20 and was told my refund had been processed and would be in my account within 7 working days.
I asked them to give me the date the refund was processed at which point they then said that there had been an issue and my refund would now be processed on or before 22 nd July 2020.
They are full of lies and I have now started proceedings against them via the Small Claims Court. I urge you to spend your money elsewhere and if you re owed money, please take them to Small Claims Court.

Waited the 7 working days for an iPhone 7 to arrive at my address, with zero correspondence from the team and then waited an extra 3-5 days before I had to demand to hear absolutely anything about my order to which I got a pre-written response asking me to wait for an enquiry.

The enquiry claimed the wait was due to delays with quality checking process at the 'factory' and that I STILL had to wait 10 more days for it to be dispatched, let alone for arrival. (totalling 22 days without dispatch)

Having asked for a refund, I was called after 4 days and told that the phone would conveniently be sent to me using Next Day delivery. It has now been 5 days and I am still without the phone... or refund.
I was willing to give the company an opportunity for redemption hence why I agree to the proposal of next day delivery.

However, it is slowly becoming more apparent that customers and the company's service to them is not a priority here. Had these same issues occurred but the correspondence had been professional and sufficiently expressed the issue with sincere apology then perhaps I would have something good to say.

Yet I'm still without the product or my money and with flimsy attempts at apology with little to no action being taken. Would strongly encourage others to look at other options first before giving money to such a company unless you have a lot of spare time to wait.

This was a terrible experience, taking 4 weeks to be paid for my iPhone 6s. Read the negative reviews to get a true picture. Terrible customers services. Only ever answer negative reviews and rarely an answer emails periodically.

Very prompt item as described received a lot sooner than stated

Excellent, fast service. The used iPhone I bought was in great condition, including the battery. Why buy new??!

Took weeks for the phone to come and was supposed to be pristine condition but the speaker is very poor.
Took my money straight away.
The charging base i bought with my phone broke in a couple of days.
They do not answer the phone reply to emails.avoid this company at all costs

Used these guys a few times now and they provide a great service and, rather importantly, at great prices.

I did experience bit of a slow turnaround last time, but I believe that was because a bank holiday sat right in the middle of the repair time.

Will definitely use again, try them you won't be disappointed!

I ordered an iphone 6 in october for a birthday present for my grandson.
The phone worked fine for a couple of weeks but have had problems with it holding charge.
My emails have been totally ignored nobody is replying to me

I need the phone replacing or reparing. But goodness knoews if anyone will ever reply. DONT USE THIS COMPANY