Quick Mobile Fix Reviews

Please whatever you do...do not get your mobile phone from this company. They are 100% fraudulent. I ordered an iPhone 7 a while ago, and they stated it would take up to 10 days to arrive ..so 10 working days came and went and nothing , no sign of any phone, no email , no contacts , literally nothing, so I contacted them first by trying to ring them , but apparently (they are not using a phone service anymore,) how convenient for them! ..they claimed to be active on a live chat but when I went onto the live chat the person was just messing around and it literally took me an hour to get an answer to one question about where my phone. I was then told on the live chat that unfortunately there was a delay in my phone being posted to me , but it would be with me within the next five days. I asked them why they did not let me know this, and I did not get a response. Anyway five working days came and went and guess what? Nothing! I then tried to email them, and they state that they will get back to you within 24 hours. So I emailed them and explained that I ve been waiting for this phone for over the specified period of time and if they could explain to me where and when it will be with me , and they then said that they re having delays so it will take another seven working days, I then explained that I wasn t very happy about it , because no one contacted me to let me know , and for a company that claims to have the phone in stock already I don t see why it should be such a problem to get the phone out in the specified time, but anyway seven days came in seven days went , and again nothing ...something dodgy was definitely happening, and so I asked for a refund but they did not respond back to me for 72 hours, and they stated that they will get back to you within 24 hours via email...when they finally respond and I then asked for a full refund they told me it would take a further 14 working days to get a refund back so 14 days came and went , and guess what? ! Nothing ! I then kept emailing them every single day for four days after that and nothing ,no response , they almost seemed to be blocking my emails. I then asked to speak to management and of course didn t hear back. In the end I got my bank to claim the money back on my behalf , and my bank did it straight away , because they realised instantly that this is a fraudulent company and so my bank have now collected the money on my behalf from quick mobile fix. But I have never in my life ever had an experience like this or experienced such bad service from any service provider , it has been the most appalling and most stressful situation I have dealt with when trying to buy a product, and these people are corrupted , and liars. So if I were you , I d think twice before going anyway near this company, do not even attempt to get your phone from this dodgy place especially with Brexit looming you might not find it so easy to get your money back. You have been warned!

This was the second repair on my HTC one M8 I have had from Quickmobilefix:
The First repair:
Good price
Posting option was much easier than having to sort it out separately.
Received my repaired phone back very quickly, within three days.
Only negative was that the replacement screen didn't fit completely flush into the frame, which I believe contributed to it cracking again around a few months later.
The Second Repair:
Quality of the fix was much better, screen has been fitted very neatly, no problems so far.
Negative: It was over a week between sending it off to receiving it back this time, around twice as long as the previous repair.

Absolutely appalled by the scammer Quick mobile fix. Ordered a phone in Oct, never arrived. Emailing constantly and eventually offered a refund within 14 working days That was on the 15th October. 45 emails later and still no refund. I've been in touch with my bank and a solicitor. AVOID, ABSOLUTE CON MERCHANTS.

Would prefer to give Zero stars. They do not reply to emails and have no other contact details. On 12th May I bought an iPhone 7 plus, everything seemed fine, so next day I went back onto their website and purchased a wallet. Over 7 weeks later still no wallet, despite several friendly emails enquiring as to delivery date as their promise was 7-10 working days. Yesterday phone fell out of pocket and screen smashed. Exactly the accident I wanted to avoid by buying a completely enclosed wallet. Don't believe wallet is ever going to turn up so now have smashed screen to pay for plus another wallet and no chance of getting my money back. Customer Support still wont respond. Makes me wonder if phone any good now and if they actually have any Customer Support. DO NOT BUY FROM THIS COMPANY.

delivered as indicated and in condition stated so would use again

I am extremely angry and dissatisfied with Quick Mobile Fix and would certainly not recommend their service. I recently purchased a refurbished iPhone 7 (paying for "excellent condition") for my partners birthday on the understanding that it would be sent within 10 working days.

First of all, the phone was not sent within 10 working days and when I contacted Quick Mobile Fix, I was told that the delay was due to "Stringent quality control checks". While I was annoyed that the phone wouldn't arrive for my partner's birthday, I was happy that these checks were being carried out.

Unfortunately, it has become apparent that in fact, these checks were not sufficiently carried out as when the iPhone 7 arrived, we have found multiple defects within 24 hours of using it. The headphone (lightning) port is broken and doesn't recognise when the headphones are plugged in and charging only works intermittently.

I am writing this review as I am trying to phone Quick Mobile Fix to resolve the problem but despite their opening hours, their phones are not being answered (not even voicemail) and I can't reach anyone.

I would strongly advise any potential customers to look elsewhere when looking to purchase a refurbished phone as I feel completely let down by Quick Mobile Fix.

I returned the faulty phone back to them within a week they still took money out of my account and no way of contacting them they don t respond to emails no one gives a dam when they have your money DON T USE THEM STAY WELL CLEAR

Great process from start to finish, easy to send off and you get updates once they receive your phone and throughout the repair process. Quick repair turnaround time and quick return delivery! Pretty cheap as well, was cheaper to send here than go to my local repair shop.

Excellent and speedy service, can't fault it. Had an iPad screen fixed and was all done in a few days. Thank you, will certainly use you again should I need it (hope not!)

Very happy Bought it as a gift. It looked New and works perfectly

*** PLEASE READ ***

tl;dr - Avoid at all costs no matter what.

If I was to see Quick Mobile Fix on an episode of Watchdog s Rogue Traders, I would not be surprised.

After reviewing the website, it seemed that QMF was a professional mobile repair company. Services like express repair and local drop off intrigued me due to the fact I lived very close to the site. As I was not sure whether it was the Battery or Charging port that was malfunctioning on my HTC 10, I gave it in to them for a diagnostics check. This was quoted on their website and then in person when I went to physically drop the phone off to be between 4-5 working days . I agreed and at first it all seemed well. The online tracker was updated with details and maybe the day after, a review of the phones condition was entered to show what it was like when I handed it in.

Sadly this was all they did. In total they had my phone for 3 weeks. They gave no updates regarding any further progress of the phone. Their customer service number does not actually call through to anyone which is comical, it just rings constantly (they only answer when you select the dial in option to book a service). Despite this they were relatively faster to reply to any emails I sent. Sadly again the replies were incredibly robotic and always completely and utterly ignored questions I had asked them directly.

Do not believe that you item is being treated as a priority, do not believe they will give you and update later on that day or soon, and do not believe that they are still diagnosing 3 weeks on. In the end I demanded my device back and full refund. This took several emails where they often ignored I had asked for it back. It helped that I was local so I could pick it up in person. My device was exactly the same as when I handed it, the only thing they had done was take off the screen protector.

Would give 0.5 stars if I could because one of the only positives from the experience was that they were actually very quick at returning my refund (one I thought I would have to continuously chase them for).

Please just avoid. This is a DANGEROUS waste of time and money.

Paid for 2 x ipads on 5th Sept. 28th Oct and still awaiting a refund as they could not deliver the products!!! Scam company. Avoid at all costs!

Most reasonable repair I could find. Swift turnaround and repair carried out well

Purchased and paid for a refurbished iphone 5S on the 6th July, (order reference ID64836) but it was not delivered until the 22nd July, 16 days later. I did however want another similar phone for a family member, but obviously wished to avoid the lengthy delivery delay, so with some reservation, ordered and paid for another iphone 5S.

This experience was completely different. Again the phone was pristine and appeared to work fine, but on this occasion, ordered on the Thursday and delivered to my home on the Monday. Excellent service, really first class. An 'as new' iphone was obtained, considerably cheaper than many other places and it was delivered very speedily and without issue. Really pleased and recommended to others.

Order ID317066 - fantastic product, really good communication, very good price and speedy delivery kept upto date throughout. Would highly recommend.

terrible customer service, have sent 2 phones back now, you get no response from them when you get in touch and it takes weeks for you phone to come

I bought a used iPhone 5S (order 51213). The site specifically states that Touch ID, along with a bunch of other features, work because they've done a lot of checks on the phones. However, the Touch ID does not work.

When I reported this and sent them screenshots as proof, they gave me instructions on how to repair it - these didn't work. Then they asked me to send it back for repair (which could take up to a week). Because I do not want to be without a phone for a week, I asked them to give me a partial refund instead. They refused and offered to rent out a phone to me (expensive and has a massive deposit required).

I am really not happy with this result - paid for a fully functioning phone, but did not receive one. I want to come to an easy resolution - partial refund - but they are refusing.

These people are con artists they take your money and come out with stupid reasons why it s either not been received or they can t send the money out They are liars and thieves you can tell this obviously by the customer service to say there are morons who are uninformed and have no idea how to deal with people is an understatement I sent an iPhone 7 was told that the phone had been received and I will get a offer in a couple of days three weeks later I rang today told that they didn t have my phone and there s nothing they canBasically there stolen my phone and also if you look on the website the reviews are all fake obviously apart from the bad ones this is a con den of thieves and liars there is no point talking to customer services because as I say they have no idea what they re talking about and this is because the company steals your money do not have anything to do with these liars and thieves

Reconditioned phone arrived quickly and in excellent condition
Very pleased with service

David wilmott

DO NOT SELL THROUGH THIS SITE. It's a con. They have not sent the money even though they keep sending emails saying it's on the way. It's been 7 weeks now. They won't return my phone either. The phone number on their website just rings out.

Have used this company several times on behalf of myself and my son. Service has always been good and customer service on the phone clear and polite.

Awful - ordered iphone 6 plus, received no communications from company and was kept waiting for two weeks. When spoke with customer service they just kept repeating the same spill. Would not purchase from these again.

Order: 24DAAA

I sold a Samsung galaxy s8 to QMF. They received the phone on the 13th March and a few days after the phone was checked and passed. A week went by and I still didn't receive any money so I decided to call them. After spending hours trying to get a hold of them I finally managed to get through. Talking to the advisor he said "the phone is all cheked and the payment will be processed on April 1st", its now 11th and I haven't seen a penny of the money I was promised. Is this the "fast payments" they claim on their website, I am ANGRY and DISGUSTED by this company, even today I can't get them on the phone, the phone rings and rings but nothing. I really would not advise anyone to sell the this company.

Ordered a phone and waited the specified 10 days. After that time I have tried 12 times every single day to reach them by phone with no pick up and it cutting off every time. I made contact via email and was told 24 hours till despatch, then the next day when no despatch came it was 72 hours till despatch, left it over the weekend and now again today it was "prioritised this but have to do all our safety checks" (which makes no sense!) and still with no despatch. Having paid via paypal I will now initiate a claim for the funds to be reversed immediately as there is no reason for this level of poor service and lack of product or despatch notification. DO NOT TOUCH THIS COMPANY if you actually want a phone that you've paid for, or if you expect them to pick up the phone and answer customers whose money they have taken in good faith. How they are still operating is beyond me...

i ordered a phone the delivery of 7 working days seemed alright they are probably a fraud and after asking for a refund they told me it would be up to 14 working days

Excellent service. Very good product ,just like new.Would recommend for anyone.

I bought an iPhone 5s from this company, phone arrived very quickly, it arrived well packaged and looking good. I have had it for about a month now and have absolutely no complaints with the phone or the company:)

Would give no stars if it was possible.
STAY WELL AWAY FROM THIS COMPANY.
AVOID AVOID AVOID.

The prices are reasonable hence why most of us fooled for it and ordered phones.

Have attempted to contact them several times since the 3rd of September regarding a phone I purchased but NEVER RECEIVED.

Every single customer service adviser (most probably the same person with different name) gives the same answer as everyone else as if they copy and paste from a script written by a dodgy manager.
oh and the funniest part was that when i questioned if the chat i used was just a bot answering questions they told me I was insulting them and that they would terminate the chat! The cheek.

Their phone lines are always in maintenance or you're always left on hold as (2nd caller in que )

I'm not one to leave bad reviews but this company needs to be shut down. I dont understand how they get away with taking payments then not providing the goods.

I requested a refund and they have now stopped communicating completely so I do not have a clue if I am even getting my refund or not.

Not 1 positive thing to say about this company or the stress caused by them. AVOID AND REPORT.

advertised phones are imaginary , they don't have them in stock you will be surprised after purchase by insane dispatch period of 10 WORKING days, no phone number to direct contact, live chat is automated you will get messages like " Hi you speaking with agent Tira I will get back to you when I can" ?????? endless loop of course you will see this message again and again.
Apparently you will not receive your money back.
I wish I read reviews before my purchase :( . Now Im counting my refund days till 13.05.20 and if not refunded I will take legal actions against them to prevent this company of trading and scamming other people

Just worked as they said they would - as able to post it off the same day, it came back in a few days (well packaged) and worked just as planned.

thanks,
Ian Ingham
QMF ID223463

1st iphone arrived ok, but no VAT invoice.
2nd Unit didn't arrive ... cancelled order
...too busy to care

Have bought a few accessories and recently refurbished phone. Goods come as descibed with reliable delivery.

Awful company. If I was able to give 0 stars, I would. Bought an Iphone 7 and found was faulty, I contacted quick mobile fix and they did respond quickly and sent me a label to return to them. I thought ok it may have just slipped through the net. They sent me the phone 2 weeks later which I was not happy about. I don't even think they looked at the problem as it still persisted. So I asked for a full refund and they said they was unable to refund even though I was well within my consumer rights to receive a full refund as they had sold me a faulty phone. They said they will exchange so I reluctantly agreed.
It has now been a month and still no phone, they have even stopped responding to emails.
I have notified my bank and they refunded me my money and will write to quick moblie fix and get the money back from them. I have also told trading standards as I just think why should these people get away with it.
Be warned people!! STAY WELL AWAY!!!!!

Receieved an iPhone X with a broken screen, currently awaiting a replacement. Service has been OK once I was able to get in contact but often this meant sitting in a phone queue for 1+ hours, coupled with long delivery times means it will be a month since my order when a (hopefully) working phone arrives. I have used them before with no issue but this has been frustrating.

David Stuart
QMF ID: 239951

Buyer beware! We bought a refurbished iPhone 6S for our daughter from this company. There was a fault. We returned it and it took them over a month to get it back to us and it was still faulty. We have sent it back and we asked for a new phone but we have had nothing back from them. Our daughter has had it for 41 days out of 101 possible days and it is impossible to get through on the phone to speak to anyone and they keep making false promises by email. What is worse is the lack of transparency. It seems impossible to get through to a CEO/ senior manager of the company. We are beyond disappointed at this stage because it looks like our daughter won't have her phone to take photos on holiday. Do not purchase anything from these people; the service is beyond terrible.

Absolutely appalling - DO NOT USE. Ordered and money taken on 13th September. No iPad delivered. Won't refund as it's "out for delivery" cheap delivery firm say they tried to deliver - they never have. Customer service is awful. Clearly staffed by people who don't care. Contacting Trading standards and having to do a charge back. Shocking shocking shocking. Won't raise a complaint despite requests to do so !!!

I was provided with a faulty handset and so returned it immediately.

After 18 days of back and forth emails which consisted of them continuously advising me that there were going to be further delays in shipping out my replacement handset, I decided to cancel my order and request a refund.

Although they respond to emails within 24 hours, they do not actually respond to the content of your email, rather they just respond with generic emails which state that they are experiencing delays.

I am very disappointed with my experience.

Bought a I phone 7 on the 3rd of June, and waited and waited and still waiting!!!!! Trying to get in touch with customer service is a nightmare. When I eventually get my phone I will never use this company again!!!

Was recommended by a friend and have to say that I had a very good experience. Good idea what was going on via emails and tracking and phone returned within 3 days. Excellent service - thanks.

QMF ID:230660
Highly recommended. I ordered a iPhoneX the condition was good. Well worth the money.

C Trimby

What a complete shambles this company is!
Purchased a prestine phone only to be told they don t have what I ordered yet they were still selling this phone!
Finally received phone over two weeks late.
The phone suddenly developed a fault and would not switch on. Sent back for a repair only to receive it back after two weeks supposedly repaired. Upon receiving the phone back I asked what was the issues to be told three different reasons but they really didn t want to tell me.
As I was unhappy with this I contacted Apple and they confirmed the battery cannot be repaired as it s a sealed component and can only be replaced.
Upon charging this repaired phone the battery lasted less than two hours and it hadnt even been used!!
Enough was enough and after several calls I returned the phone back to the company stating that I wanted a full refund as the phone was still faulty and not fit for purpose.
I was told over 10 times I wasn t entitled to a refund although both Trading Standards and the Consumers Advice Centre states that by law I was entitled.
They now have up until 18th June 2018 to refund myself. I cant see this happening though reading other reviews from other customers. If no refund is in my account I m left with no option to take this to court and believe me I will as at every opportunity this company has made every step awkward and does not abide by the Consumers Act.
Please anyone buying from this company and you experience any faults please do your research as they will try and get away with everything.
How I wished I d read these reviews first.
Had to click on one star unfortunately as it would let me score any lower.
I ve taken this to Trading Standards and anyone with complaints please contact them as they are building a case against this awful company!

UPDATE
It s now deadline day for refund and I ve now been informed that this company goes by working days and I still have to wait a further week.
Luke who is a Custoner Service call handler has informed myself that the legal advice I have sought is incorrect. This employee really needs to be re-trained. PLEASE EVERYONE MAKING PURCHASE DOUBLE CHECK YOUR RIGHTS AS THIS COMPANY WILL TRY AND GET AEAY WITH EVERYTHING.
I ve tried everything to resolve this but I m now left with no option but to take them to court.

I purchased a phone 10th October and cancelled it a few hours later as I found out my partner had already organised an iPhone from Apple.

I was told to wait 14 days for the refund. I wait over 14 days to received this email from them.

"Good evening,

Owing to the current Government guidelines a few of our departments are working with limited staff numbers and some refunds are taking longer than usual. I have requested our finance department to look into your order and they have advised that you will be receiving your refund on or before the 9th of December.

I am aware this date is longer than our standard timeframe but I can assure you we are all working to ensure services to our customers are uninterrupted as much as possible. We appreciate your patience and are apologise for any inconvenience caused.

Kind Regards
Refunds Department
Quick Mobile Fix"

If you buy a phone from them be aware that it will take over 2 months to get a refund!

These guys are professional liars!!!!

UPDATE, its the 9th of December and Liars have not paid me! Im taking legal action....I never write such reviews but please, STAY AWAY FROM THIS COMPANY!!

Another update - I received this email;

We are sorry to hear that you still haven't received a refund in your bank, we have checked this for you with our payment provider and they have informed us that they experienced delays processing some payments owing to the current situation.

I have now received confirmation that your refund will be in your account on or before the 21st of January 2021.

We apologise for any inconvenience this has caused

They keep pushing the date of refund back! The fraud department at my bank have taken over now,

It s disgusting how this company treat people, stay away - professional con artists hiding in plain site!

Great customer service including organising a SIM key for me when one didn't come in the original packaging. Despatched and delivered within a couple of days, even under lockdown. Would definitely use this company again.

Quick fix mobile made fixing my daughter's phone, quick and hassle free. Brilliant service they provide and before even sending the phone off they offered me ideas that may help fix the problem. Unfortunately this did not work but they were so helpful and kept in contact with me, so I knew when they received the phone, what they were doing and then when they would be sending it back. The courier service was great too and text me a time slot of 2hours so no need for waiting in all day. Great company and will be using for any future repairs.

Took 2 weeks for the phone to arrive (after many emails), when it did the screen lacked sensitivity and I was told that it wasn t the original screen when I went to get it fixed. Paid for a new screen in the end.........shop elsewhere and save yourself the headache!

QMF ID225910

Satisfied with the service provided.

My ID is 183702

I ordered a phone on the 31st July and now 21 days later I have still not received the phone. Despite giving a 10 deadline they have still not sent it. I have sent numerous emails to which they have said it will take 1-2 days but again this has not happened.

I have tried calling but there has been no answer. It was a present and date I was meant to give it is well overdue. Very disappointed. I wish I read the reviews before I ordered the phone



Shocking service I will write an updated review once they call me and see if they show goodwill by giving me what I have asked for

Please read reviews before purchase

Phone arrived in good condition as advertised. My son very happy with it.

I also should have read the reviews! It took nearly 2 months for the phone to arrive which I accepted due to Covid, but the wrong phone arrived with less memory than I paid for. I emailed with photos and got a reply nearly 3 weeks later saying I need to pay for postage and send the phone back and I am responsible for any damage. I don't trust it wont take another 3 months to get a phone or that I will get the right phone and I don't want to pay anymore money so I'm keeping a phone I overpaid for!

Do not use this company. I ordered a phone nearly 4 weeks ago. I had to keep emailing for an update on when the phone I ordered would be dispatched. I was lied to over and over again about when it was going to arrive. I emailed again yesterday asking when it was going to be dispatched as I was told early this week, I was then emailed back with a reply " we are sorry to hear you would like to cancel" when all I emailed was asking when the phone would arrive. I went to check my order online and they had cancelled it. The customer service is appalling. Don't believe the fake reviews below how "fast" and "good" the service is when it's really not. I've been told I will receive my money back in 14 days which I doubt will happen as your company is full of lies. Once again, do not use this company and do not believe the "good" reviews.

took time to deliver however the phone is in a good condition

Was a bit unsure at first but decided to go ahead with i-Phone 5s purchase and glad I did. Seems to me to be just like new at a reasonable price and comes with a decent guarantee. Altogether very pleased and delivered promptly. Thinking of i-Pad from Q M F a little later.

The iPhone is behaving well, as far as I can tell; this being my first smart phone. You sent it well within the period stated. Good service.

Order ID - ID260462 -
Quick service and great product. Got the IT I need at a price I love. No worries.
James Newcombe.

I ordered a phone and it was delivered, but had to return it as the battery did not hold only for a few hours. They agreed to refund in full by 30th August 2019. I am still waiting on 1st October 2019. They just keep making excuses. DO NOT DEAL WITH THEM, THEY ARE A COMPLETE JOKE

AVOID

DO NOT USE THIS COMPANY

THEY ARE SCAMMERS WHO ARE HAPPY TO TAKE YOUR MONEY

Absolutely terrible service, i have been waiting over 2 months for my phone and just keep getting told 3-5 working days in an automated message.

They have removed telephone numbers and chat bots form their website.

BEWARS they are a scam and have fake positive reviews.

I ordered an iPhone X on the 27th of February it's now the 21st of March...so much for the 7/10 work day delivery . Near impossible to contact this shambles of a company and such a shame and unnecessary wait for a delivery of a phone .I really hope ye send my phone soon and fix the clear cracks in your service

Absolutely fantastic, hassle free service. Got my ipad back within 5 days with a free case cover.

Phone came earlier than expected, no problems with the service provided, overall a great purchasing experience.

AVOID AT ALL COST!!!!!!!!!!!!!!!!!

Sent my phone off in January took ages to sort out. When they finally (after nearly 2 months) realised they couldn't fix it they sent my device back and said I would receive my refund, I'm still waiting on my refund. They are now not replying to my emails.
They are criminals.

Happy with iPhone screen repair - took about a week but no problems & very reasonable (probably cheapest) price. Well packed on return delivery.

I ordered a Refurbished Samsung galaxy s6 and received a faulty phone, I returned it and yet again received ANOTHER faulty phone. I called them to request a refund, they said yes and then when I sent the phone they told me that they're going to repair it and send it back to me. I have called many times and have just been put on hold. STAY AWAY FROM THIS COMPANY.

This is my order id 97750

Update:
I have quite promptly received a full refund from QMF, with no quibbles.
And, to be fair, it was their courier who lost the phone.
But QMF need to change their courier. And answer the flipping phone.

Order Reference ID194126
Really terrible service.
I have never encountered a company that just doesn't answer the phone!
- other than once weirdly at attempt number 28! And then never afterwards - I guess they can see your number and don't answer, because they have previously lied to you..
I spent two weeks making phone calls to Quick mobile Fix and couriers APC Overnight/Streetwise trying to find out where the iPhone 5 that I have paid for is.
APC Overnight/Streetwise doesn't answer phone calls either: soul-destroying elevator music punctuated every 10 seconds by a chirpy woman telling you how important your call is. Gave up after 45 mins.
Lied to (at attempt 28) by Quick Mobile Fix, who said they had spoken to "someone quite high up" at APC courier (gave me a different phone number for APC), and the iPhone was waiting for me at APC Crawley depot.
Drove (35 minutes) to APC depot to be told (after waiting 1 hour) that they have lost the package. Then drove home again (35 mins). Empty-handed.
The different number QMF gave me for APC doesn't work, so I know they weren't being truthful.
Another week, many emails and the assistance of a different APC depot, and QMF have finally said they will give me a refund. I'm waiting...
The iPhone was for my daughter's birthday, long since passed.

sent over faulty phone and there has been nothing quick about them trying to fix it.

Appalling! Ordered an iPhone 8 which I was quoted a delivery day of 10 days on Feb 25th for a present on March 15th. More than enough time one would have thought. On the 9th March I hadn t received the iPhone so I emailed to query the delivery date. I was told there had been a delay and that it wouldn t be sent out for a further 10 days. Clearly this would have been too long and so I cancelled my order and was told I would receive my refund in 14 workings days. A full 2 weeks late I have queried when I will receive the refund only to be told it would be a further 45 days!! They are nothing short of incompetent liars. Use Music magpie. Quick, efficient and no point have they let me down, I placed my order on the 10th March and received the device on the 11th.

Appalling. Ordered phone, waited several weeks, no phone & no communication.

Emailed them, received reply saying will definitely be dispatched by the end of the week at the latest and the delay was due to quality checks.

This process was repeated three times, with similar false promises and still no phone.

Cancelled the order. 14days to process the refund!

Guess what, yep, no refund after 14days.

Had to raise a dispute with my payment method to get the money back.

Ordered phone from musicmagpie, it arrived the next day as described.

Say no more.

Terrible service. I ordered an iPhone 8 which never got delivered even after 3 weeks. Looking at the reviews seems like its a hit or miss with these guys. Either you get what you ordered or you are on the other end of the spectrum. Unfortunately I was on the other end of the spectrum.

My phone never arrived and I have now requested a refund which apparently will take 30 days to process. For something which was never dispatched and the order never fulfilled, not sure why the refund processing will take 30 days.

Quite ridiculous in this day and age. I ordered something from Amazon and even deliveries from the US and China took less time to arrive.

I would never recommend using this company to buy a phone. I order a phone through them and was told it would be delivered within 10 working days. Which didn t happen obviously and then when I got into contact with them I was told the phone I ordered wasn t available?? I was obviously surprised that money had been taken from my account but wasn t updated on what wasn t going on until I chased it up. With other companies they tend to give you a refund as soon as they realise the product is not in stock. I then cancelled my order. And I am waiting for a refund which supposedly takes 10-14 working days. Today is the 14th working day and there s still no sign of any money being refunded into my account. I tried calling their customer service number but seems to me that it s not working. I m going to take this up further with my bank and trading services. Seems to me this is a fraudulent company.

Avoid at all costs. They keep asking for my passcode so they 'can carry out testing' on a screen repair. How this company averages 3 stars out of 5 is beyond me.

Sent my phone for repair and it was received and 'inspected by a technician' on 7/6. After 10 days of no updates I receive an email on 17/6 to say that they need to order a part which will take 4-7 days to arrive. Quite why this wasn't identified by the first technician is beyond me.

Only use them for repairs if you don't mind not having your phone for 3+ weeks. Absolute joke of a company. Communication has generally been rubbish and I've had to chase them for updates.

Quickfix mobile are crooks. Do NOT buy from these people. I called trading standards after they messed me around for months and they said that there were a number of complaints about this company.

Update yet again... I have to wait another 4 weeks till july to get my refund!
Update...still waiting for refund after 14 days and I have contacted trading standards

Scam do not use these took my money no phone no refund

Had to help my son get his money back from this company after weeks and weeks of excuses , fortunately the bank refunded
Article published about them in the illford recorder some very dissatisfied customers
Beware!!!

**PLEASE PLEASE DO NOT USE THIS COMPANY**
I ordered an I Phone 7 over 4 weeks ago and it s still not arrived or even been dispatched. They just tell you lies to keep you holding on, for example the system has been down so it has caused a delay , etc etc. Currently requested a refund so we will now see how long that takes.

strange how they just got 9 x 5* reviews all within an hour ? I smell a rat - a company with so much bad feedback gets 9 reviews all within an hour - better still 6 out of the 9 have never left a google review before - well heres your 10th review with 1 star - it says a lot about the state this country is in when a business can still trade whilst holding onto peoples money. I managed to get my money through my credit card provider - I suggest you do the same or say goodbye to your money.

Took my money, phone did not arrive in the 2 week time frame. E-mailed and had a response saying it would be sent next day delivery. 2 weeks later still no phone and now no replies to emails. Phone number and online chat doesn't work. Do not risk it. Shame I can not select zero stars.

Good price for condition, kept informed, paid promptly

I ordered two IPhone 6 plus on the 12th of December. I left it a while as the company did say they where really busy with the Christmas rush. I phone this company on the 18th and was told they would be dispatched within 2 days max. Today I called them back and guess what I am now not getting them. I believe this company never had these in stock and just take your money and hope they find the phone you require. I would NEVER use this company again and wouldn't recommend anyone to use them for buying a second hand phone.

Horrific service from QMF - was giving the benefit of the doubt with their claim of 7 to 10 working days for dispatch but today the 10th day came and went with absolutely no communication or update from them...as a customer who has paid them already I should NOT be the one chasing the communication and status update of my order. Have cancelled, with the offer of a refund.. let's wait and see!

Really pleased with the service. The phone arrived sooner than expected and was in great condition. Would definitely use them again.

QMF ID: 244185 Rosie Regini-Cook

Great service and product is in brilliant Woking condition

Quick easy experience, best repair service I have used and only one I am going to use from now on. Price was reasonable and will continue to recommend to everyone I know for the great job and service.

Excellent

It is not possible how to even try and express how bad i have been treated by QMF. Bad service, bad phones, charged for a battery they clearly did not fit correctly. now every time i contact them i either get ignored or on the rare occasion i get a reply i am told its all out of warrant. (But to be clear it was not when all this started in Nov 2019)

Very pleased with my Iphone 6 it is just as described, perfect working order and not a mark onit.

dont use this company
really bad customer service
bought a ipad it came with the screen hanging off
they said send it back for a refund im still waiting for it 3 months later
the last e mail i got back from them said it will be another 4-6 weeks

QMF ID218035
Victor De Bie
Delivery was slightly late, but quality was perfect! I would strongly recommend QMF!

AVOID AVOID AVOID. Without doubt the worst service ever. Paid for a phone, never received the phone, cancelled the order still no refund after 8 weeks. Nothing but excuses and automated email and message replies. AVOID AVOID AVOID

I buy iphone 6 for work and i payed for it i have email them and they email back saying the order will be despatched when they have payment they have had payment two weeks and no phone so i have asked for a refund dont deal with them not happy

Phone haven't arrived, money not refunded. Had to get it back using credit card protection. The whole thing felt pretty fraudulent to be honest.

I ordered an iPhone 7 from these crooks then circumstances changed and I didn't need it. I sent it back for a refund, and they confirmed they received the device on 25th February, and that my refund would arrive in my account within 14 working days. It is now 19th May and the company has missed three deadlines they set for returning my money. DO NOT USE QUICK MOBILE FIX!