I share the same opinion of this company as other ...

I share the same opinion of this company as other people. I bought a refurbished phone from them at the end of August, the touch screen wasn't working properly so I took it back to them. On the day I took it back it also wouldn't charge. That was three weeks ago they haven't contacted me to give any updates. I have emailed them twice and the only reply I get is "The phone is with their technicians". I haven't been given any indication of when I might see the phone again. It's obvious that my son won't have his phone over Christmas.
The warranty doesn't currently seem worthwhile having.
Order id is 108684