Quick Mobile Fix Reviews

Excellent service & would recommend to everyone. Keep up the good work & thank you

Did get my phone and it s working well. Waited 19 working days and it took a couple emails checking in but I did get it. Good price, long wait.

Thankyou to Jodie for the great service of sorting out selling my phone. Very helpful.

AVOID

I bought a refurbished iPhone 7. It was faulty when received. I returned it and received an email on 17th Aug, saying it would be repaired within 5-7 working days. This did not happen. I emailed again and was told on 3rd September that my repair was a priority and I would be emailed when it was ready for dispatch. No email!
I rang this morning (10th Sept) and was told that a replacement would be dispatched today and I would receive a phone call this afternoon. Nothing! I rang in the afternoon and after half an hour trying to get through, someone bothered to answer. She confirmed that no replacement had been arranged by the previous person i'd spoken to. However she refused to refund my money and said I needed to wait until tomorrow for her to ring me back. If she didn't I could email them, which from past experience would result in an automated response telling me I could expect a wait of 24-48 WORKING hours to be contacted. So a week.
Since returning my phone for repair, I have had no human replies to emails, refusal to refund me and no replacement phone.
THIS COMPANY IS DISHONEST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am happy with this iphone 6s but am quite worried re the life of the battery.Any tips to prolong it would be helpful please

Kevin Campbell Order QMF ID: 244903 Excellent Service & Delivery was very quick. Great Price. Thanks Again

Waited for about 2 weeks for the product. It never arrived. I requested a refund and was told it would be another 14 working days before that could happen. It s now 15 working days and no sign of the money.

QMF ID: 219013. Had to return an item, it was quick and easy, and they always replied to emails quickly

I am a single mum with four kids i have ordered iphone 7 plus from this company was having problem with apple ID so send it back its been 2 months just waiting when ever i email them to know where my phone they say track it with tracking number and it will take 10 days to process but no more update and no phone i brought the phone for my sons birthday present he is so upset about it every day he comes back from school and he asks me is my phone here he checks my phone for emails really horrible experience with them

When I ordered a new phone, the website advertised 24 hour delivery. Read the small print once you have placed your order, however, and that 24 hr delivery is 5-7 days after placing your order. After 5 days, I then received an email saying More

DO NOT... I REPEAT...DO NOT TRUST THIS COMPANY WITH YOUR MONEY!

The phone never arrived and can't get our money back. Keep getting fobbed off week after week. An absolute disgrace of a company.

Please stay well away from them.

A brilliant service and so quick and inexpensive. They certainly live up to their name and I would recommend them to anyone. Thankyou Quickfix.

Fast and efficient service. Really happy with the refurbished phone that I've received, which is in perfect working order and excellent condition.

Dan Pullinger, order ID: ID256871

Been waiting 8 days for payment for a phone I sent in. Keep chasing and keep getting told its being processed and still nothing. I picked this company as said fast turnaround...... Most concerned as reading all sorts of similar complaints. Today received email saying passed to manager and still I've heard nothing. So now said either pay or send me my phone back or I will report to trading standards or police. Would advise others to do the same. Doubt will change a thing by what I've read review wise on Google and trust pilot. I am now wondering if the delay is because they are defacing my phone in order not to give the money originally ally offered?????? Should have sent to Mazuma who never cause problems. I will change my review if things improve dramatically

Update have just now reported them to trading standards as fed up as they have my phone and I don't have money

Terrible service. Unprofessional and certainly not quick.

Very pleased with service. Fixed screen quickly and effectively, receiving phone back in less than a week. I would certainly use again.

I have used QuickMobileFix twice for repairing damaged iPhone screens. The experience has been excellent - a label is provided by email for sending the phone, and the phone itself is returned just a few days later with a nice shiny, well-fitted screen.

This place is a joke. Sent the iPhone back for repair(under guarantee). Apparently ready for dispatch 2 weeks ago now.... still waiting for the phone. Zero update from customer services. I now have a few excuses: the email system was down the next day the phones system... laughable. Still no explanation as to where the phone is. The place is constantly engaged, more chance of calling Elvis. Don't touch this place with a barge pole.

Update 2: Having receive a email promise from Faheem (27th July)that they would send out a new phone in which ever colour we want the following working day. We still have no phone or dispatch code....

Now August 2nd, (next response to dispatch request)
'Thank you for your email. I have looked into this order and can confirm that we currently have a backlog of 7working days with customer returns



Once again, we sincerely apologise for the inconvenience caused'

Kind Regards
Leilah

Another delaying tactic...
Verdict: I have now given the small claims court all 36 emails of evidence towards this phone repair dating back to May 23rd.

Don t use this company. Waited 15 days for them to pay me for iPhone 7 I sent them. Still no payment made!! Excuse after excuse. Promised to pay me within 24hours two days in a row. Reporting them to trading standards and police for fraud. Total crooks

Order id 71b099

Bought a phone from these criminals on the 29/10/2020 cancelled the phone on the same day received an email saying the refund would be processed within 14 working days......still waiting after several emails and excuses on their part I'm now taking this to the small claims court.......PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS

I ordered a refurbished iPhone 4s as a spare phone when travelling. I took it to Japan and it didn't work kept shutting down. They replaced the battery and the next time I needed the phone - now - it still shuts down randomly. Brought it to the Apple Store. They say the battery is faulty.

I'm so disappointed with this company. Went with them because of the reviews but am again let down while travelling so stuck without a phone to use with a local sim and paying roaming charges again. This adventure has cost me a lot now.

So, I wouldn't recommend them.

I ordered an iPhone X from Quick Mobile Fix for a great price! The phone arrived within the time frame stated and was in excellent cosmetic condition. I can t fault the phone or service at all. Would recommend. QMF ID: 196512

DO NOT BUY!!!!
Ordered for iPhone 6s which never came. Called customer service and they never pick up within an hour. They said delivery is usually 14 days which isn t written anywhere on their website until you have paid.
I cancelled the order and requested refund which never came, it is almost 2 months and refund still hasn t been made.

You aren't even answering the calls I wanna buy a phone from here but if u keep the calls on hold I'll just sue the company if there is anything bad and u don't give the money

QMF ID: 204561 Jonathan Hatto
Ordered a refurbished iPhone X and it was as good as new. Literally could not tell it had even been used. Great product, price and service.

One of the worst companies in the UK, had to wait threeeeeeeee months to get an xperia fixed just to receive it back faulty, now I am being told to send it again, also its the kind of company that a customer service operator tells you one thing and the next another thing. They just kept lying about receiving the parts, 12 weeks Ive had to wait, this company is a joke

This is the second time our Family have used Quick Mobile Fix, each time their serivce has been first class. This order was for a iPhone 6, it was classed as in "Good" condition. When it arrived it was like a brand new iphone with not a More

Delivery and price was fine but I bought an iPhone X and the Face ID does not work

Ordered an iPhone 6 on the 1st July, money was taken out of my account on the 3rd July. It is now the 13th and no phone has been sent.

Quick Mobile Fix do not respond to my emails and I can never get through on their helpline phone number. I don't even want the phone anymore I just want my money back.

Does anyone know if this useless company is even in business anymore? I would avoid this place like the plague.

Do not use them! Sent my iPhone 6 to them on the 10.04.2018, and still not received payment for it, have tried to email however had an automatic response that was for customers who had bought phones not that were selling them. I just want the money for my phone or my phone to be returned to me in the same condition it was sent to them in.
Name Adam Roberts
Order number - BD6CB4

On line ordering no problem and phone arrived in better condition than described. Would certainly use again.

Ordered a refurbished phone almost 2 weeks ago now, was advised it would be dispatched within 3-5 working days yet still not received. Cancelled my order, will not be using this website again.

I had reason to return my iPhone. I am in my 70's and not the best with IT matters, I therefore very much appreciated the correspondence from the office staff. Expert advice from Benjamin was 1st class. All the above categories apply.

Rob Rowley

Unfortunately didn't read the reviews before placing the order. No surprises that the stated delivery date passed by over 7 days. No wonder they hide their telephone number!

We have now cancelled the order and reported them to the credit card supplier for "Non supply of goods"

Like a previous customer, we gave 1 star as zero is not an option.

AVOID

Order id 231805 my mobile Arrived other day and I m very happy with it phone was a good price and communication was good only fault it took a while but well worth it would recommend to all

Order No. 189518
Product was delivered in quick time.
All as described.
Phone was locked to O2 but was unlocked by the time it arrived.
Only criticism, would have liked a better screen protector.

Literally the worst company I've dealt with, no customer communication. They have no phone number and you cannot communicate with them at all so when your phone doesn't arrive you can't complain.

You can email them and they ignore you though, it's great for anyone that wants the let their child down.

If you want to address this issue then respond to the emails in your inbox.

13/01/2020 EDIT: Still no phone, as you can see the "manager" has responded to me to save face on google but they've even disabled their chat function so you can only email WHICH THEY DON'T Answer lol still no phone. will update further

Absolutely disgusting how this company can get away with this. Cancelled order said would have refund and haven t had money back. Either a scam or a completely incompetent organisation either way stay well clear

Fair price for an old phone found in a draw. Free to send and quick payment direct to our account .No fuss, no bother!

Great service, sold them 2 phones very easy process. Will definitely use again.

I ve purchased an iphone 7 and 7 plus from Quick Mobile fix over the last 6 months. The phones were both great quality and difficult to tell apart from new ones. The website is easy to use and both phones were delivered within 3 days of order by a tracked courier service which helped me ensure someone was in to receive the deliveries. I m impressed with the products and service I ve received and the savings I ve made over buying new phones. I d not hesitate to recommend them to anyone

Excellent service, Quick and easy and great value
100% would use again
QMF ID:199368

Great service. Paid what they offered. Easy to use!

What an absolute joke this company is. Avoid at all cost. I have ordered a phone (ID204931) three weeks ago, contacted customer service multiple times and they keep on coming back to me with new promises on the dispatch date, which they have delayed for the third time now. Starting to believe I'll never see a phone from them. I would cancel my order, but after reading the reviews of other people which are experiencing the same, it looks like I won't get my money back either! I don't understand how companies like this can keep existing anno 2018.
To the quick mobile fix team: I do not want your apologies. I want my order.

I ordered a mobile from this company, in error,in October2018.( this was because their system seemed to not take my payment,although unbeknown to me it did). I returned the mobile promptly.
Since then,I have sent repeated e.mails,requesting a refund of my monies,all of which have been unproductive.
I give 1 star because they do reply to my queries,but seem unable to effect a refund to me.
I am still waiting.
Order number. ID196487

Terrible experience. I will discourage family and friends to not use this place.

Bought a phone off the website. Didn't arrive. Tired ringing telephone number and always engaged. Sent numerous emails and get a computer generated response fobbing me off. I have contacted my bank and will be looking at going to small claims court to get money back once they put case together.
SCAM WEBSITE DO NOT USE!!!!

ABSOLOUTE CRIMINALS, ITS BEEN FOUR MONTHS SINCE I MADE THE ORDER AND STILL TRYING TO GET MY MONEY BACK!!!

DO! NOT! USE! QUICK! MOBILE! FIX!

USE MOBILE JUNGLE INSTEAD 5 STARS, they are an absolutely top notxh professional and personable company who take your business very seriously and got my phone to me by 9 o clock in the morning, the next day; delivered by DHL who look after your post.
Couldnt be happer with the phone and the condition was even better than expected, with literally no marks on it for a year old Iphone XS MAX with a new battery.

Quick is misleading. I ordered a refurbished iPhone and was told it would take 7 working days. I wasn't thrilled but accepted that. The 7th working day came and went. I contacted them to be told it would likely be another week due to quality testing delays. I checked in again on the 10th working day to be told it will likely be another week. I had to cancel my order. I was very disappointed. Now awaiting refund that takes 14 days (working days I believe)

total disaster. i bought a grade A iphone X in June had to send it back two times within a week of getting it i took at least six weeks to get it back from sending it away it's now November five months after and I need to send it back again More

Order: QMF ID217357
Unfortunately, the delivery of the phone I ordered was taking longer than anticipated. This was a birthday present for my wife's mother and we needed it for a certain time. We emailed and were told that the order was being processed as a priority. However, after a couple more days my wife decided to phone customer services. After being left in a queue for an hour, my wife finally spoke to someone. They said they would try to bring it forward and eventually, we agreed to accept a different colour to the one ordered. At this point, the staff were helpful and did make sure we got the phone in time for the birthday.

If you enjoy sending emails and waiting days for useless replies and excuses as to why they haven t sent your phone you bought after two weeks then these are the guys for you. Over 50, yes to engagNe tone calls then 2 calls with more than 1 hour on hold and then more useless excuses. Seriously, DO NOT USE THIS COMPANY! If I could no star this I would have.

choosing a phone was no problem and it is fine just as described. the problem is the chosen courier. I do not have time or the inclination to track its progress on the computer. they come without prior notification and of course it needs signing for, thats fine but a text or email giving an hour window would be helpful. Unless you can stay in all day on the delivery day then buy otherwise dont bother because even rearranging delivery they come when they want.on that day.

QMF ID: 223466
Full Name: Bart Kurek

Really happy with the service provided by QMF, got a new iPhone 7, came fairly quickly and it works perfectly fine and does the job it needs to, no lag, would recommend.

DONT GET REPAIRS HERE, THE GOOD REVIEWS ARE FOR PRODUCTS SOLD AND NOT SERVICES THEY PROVIDE !!!!!!!!

This company is a absolute disgrace, they have had my mobile phone now for 21 days !!!!!!!!. Ignore there 48 hour turn around period its a LIE. I sent my phone to them for repair. After telling me 3 times the parts had been ordered and that they where delivery they have now just informed me today that they cant get the part I require and its only a new screen !!!!!.

The worst part is nobody here cares about the customers at this company when it comes to repairs. or by looking at there reviews when you sell your phone to them. You just get lied to constantly.

If you cant complete a repair or provide a service you promised you should acknowledge this straight away and not try to cover your mistakes.

It was quick and efficient service as promised.
Very pleased.

I sent my water damaged phone to be repaired, I d seen some of the negative comments and paid for my own tracked postage to ensure the device was sent and insured.
The site clearly states no fix no fee so now that I ve paid for recorded delivery, I had nothing to lose right? WRONG!
Days later I was told the phone was irreparable and they will send it back, but will not refund the fee as it was water damaged (the reason it was damaged and sent in the first place).

Excellent con!
You re better off taking it to a high st shop, they can tell you the same thing for free and you won t get robbed.

Got a good price for my old phone but I had to call several times and hassle for my money, after I was told it was already paid into my bank account, but wasn't. Could be more organised on that front. That said, the person on the other end of the phone was always polite and tried to help.

Stated good condition but bad damage to mute button, scratches on screen and outer case, phone is more like average condition, a litle dissapointed.

Giving too stars even thoug I did get a great 7 plus rose gold iPhone and it was in great condition ! But I just smashed my phone lol and I m trying to call customer service but no one picks up ... tried 4 times and no pick up...

Loved it just doesn't say enough, dropped my iPhone on the Monday, posted it on the Tuesday, kept track of its progress and received it back the following Tuesday and it was like new. I put it through its paces trying to test for any fault of any kind and low and behold it is perfect. Brilliant repair, excellent service and in great time.

Thank You Quick Mobile Fix, you've done yourselves proud.

David Shakespeare

QMF ID 226864 David Folgate.
Have used Quick Mobile Fix twice now and have been very happy. Phones are always absolutely fine. I would use again no problem.

NEVER BUY FROM THEM!!! Not sure why people are putting 5 star as this is the worse service I ve ever had. I ordered an iPhone 6s 4 weeks ago and hasn t not come yet, I have had various different emails appoging and saying they will deliver with in a week but nothing has come. I ve asked for my money back but NO they have not given it!!! I am apauled by this behaviour and service and advise NO ONE to buy from this company! If I could put 0 star then I would!

Do not attempt to purchase anything from this scm company. They are a sham scam company and will take your money and not send any product! I am trying to claim my money back through the bank. Surely doing this is illegal

Received the wrong phone twice, and customer service is the worst I've ever come across. No one has picked up the phone when I tried calling (at different days and different times).

Edit: to clarify - I placed my original order, immediately talked with customer service to upgrade. CS suggested I just pay the difference for the upgrade and they would make a note to send the upgraded package rather than cancelling and placing a new order. First phone received was the one I originally purchased, so I returned it requesting the upgraded device that I paid for. Second phone received was again the same device (all while getting conflicting customer service emails regarding the delays in receiving the phone).

Utterly terrible experience getting my iPhone fixed with this shockingly bad abortion of a company.

Avoid at all costs.

good phone, good price, daughter delighted with it as Christmas present.

Delivery time was longer than expected but phone works fine

I have used QMF a few times now and I have always had a good experience. What I like is it's free postage both ways and my phone has been returned fairly promptly. I have recommended this service to several of my friends. - Pete Horsnell - QMF ID113296

Very pleased with the product and service as a whole

The phone was in good order and worked perfectly well. The only reason why I gave the review 4 stars instead of 5 is because the delivery was slow, with no communication in-between so we had to chase when our order was going to be delivered.

This is an appalling company.....they are not to be trusted PLEASE do not use them. My son has waited over 3 months for a refund of a phone that never arrived despite several requests and a promise that a refund was on its way! They should not continue to trade and we too will be contacting trading standards as well as trying to claim through the small claim courts....they are CLEARLY in trouble.

This company is highly devious and dishonest. I wd go as far as to say that they are involved in criminality. Opened up a case with MET and the NIFB. Never ever purchase anything from these individuals and in case if you have done so, immediately report it to the MET or the National Fraud Intelligence Bureau. The more cases the better. My case is pending and further reported cases will match with mine on the database, so that we can get justice for all of us.
Right, let me give you updates people, those who still read those fake positive reviews. In case if they promise a refund, by no means believe that, immediately proceed to the police. Otherwise you are going to lose both your purchase and money.

They were very reluctant to honour their 14 day money back guarantee, which took over a month of hassle, but they did do it. The 2nd phone I bought was very good, hence the extra star.

QMF ID -242940 Donna evans.
Bought 2 iPhone 6 phones for my daughters at bargain prices.
Excellent service, no problems

242940 Fantastic thanks very much

EDIT: Despite what the reply from Quick Mobile fix says, I have not received compensation from them, neither have I had any contact from management... STILL.
Let my reiterate- DO NOT WASTE MONEY OR TIME ON THIS BUSINESS

Don't waste your money with such an incompetent company.
My phone took over a month to arrive, without a single unprompted email/call from the company. I ended up settling for a different phone to the one I originally wanted due to issues with the first model- I was only informed of this after my 5th contact with customer service.
Through out the whole ordeal the customer service team have made false promises, given misleading information and at times been very rude and alway unhelpful and unprofessional.
It's now been 2 months trying to talk to management about suitable compensation for this awful customer service. Nothing

Stay very clear of 'Quick' mobile fix

Very poor company, ordered an iPhone 5 - after 3 weeks still didn't arrive, very rude email when I complained - then after another week asked for a cancellation & refund, I was told it would be within 14working days - this has passed and no response to requests for when refund will be issued - STAY AWAY FROM THIS COMPANY

delivery is rubbish i am still waiting on my phone which they assured me that they will put as next day delivery when i emailed them after 7 days had past!!!

Excellent purchase, arrived quickly, well-packaged and phone is in very good condition. Thank you Quick Mobile Fix I will be happy to recommend you in future.

I don't usually leave reviews but thought I would because Quick Mobile Fix seems to get a lot of stick! I placed my order on November 29th and have just received the phone today. It's in good condition as advertised, can't really complain. Only improvement area is how difficult you are to contact: phone line disabled, chat line not available and sporadic response to emails..

Phone ordered. 2 months later still no phone. Continuous 'it'll be dispatched next week'. In the end just cancelled the order. Still waiting for the refund.

This place is a joke, DO NOT BUY ANYTHING FROM THIS COMPANY, they should be closed down! Purchased a phone on 26th April, after waiting 3 weeks for it to come and several emails saying it was on its way, holding for 1.5 hours in a queue to speak to someone then got cut off, it never arrived so we asked for refund. WE ARE STILL WAITING for a refund, apparently takes 14 working days to issue a refund which has passed and still no refund! This phone was purchased by son with HIS birthday money! Emails not being replied to, no one cares! I will do everything in my power to get this money back and this company shammed!!! Quick Mobile Fix you should be ashamed of yourself!

26/06/19 - still no refund! Have passed to a solicitor! Complete joke!!!

really happy with quick mobile fix. Great communication and fast delivery. Phone was fab and exactly as described. Thank you so much!

Delighted with my new phone - straightforward, fast and clear

Phone orders taken without phone in stock. It s why time is measured in working days to push timelines out.
14 working days later no phone - chases and chased and chased.
At working day 18 I give up and ask for a refund.
19 working days later I get my refund back after asking for my bank details twice

So in summary 33 working days of hassle , 25 emails , 31 calls ( 3 answered) and I end up where I started.

I am glad I didn t get the phone as I would struggle to get it fixed. Overworked staff who are hiding behind unrealistic timelines / demands dictated to them from above.

I ordered an iPhone 8 plus (256GB) in the Champagne Gold colour (Pristine Condition) on 25/09/18 and awaited the whole 10 days for it to be 'dispatched' where I received an email stating they had another phone in a different colour on 10th dispatched day, which was white. I responded stating I didn't want this phone colour and if I didn't receive the phone I ordered within 1 week I wanted a refund. Where they responded saying there would be a 1-4 working delay on my original order which I believed was going to be much much longer than the period they stated so asked for an immediate refund.

They then sent off my details to someone in the 'cancellation department', and said they would contact me within 24 hours on the 10/10/18 (surely everyone works for all departments?...). I still not have yet received a response from this 'cancellation department' and have been ringing the phone with no response.

Upon receiving the email from someone on their team for my contact number, they still not have contacted me since to talk about my order.

They then decided to the ship the phone I told them I did not want and that I wanted an immediate refund for leading me no choice but to return it and proceed with trying to get my money back, no matter how long it takes.

I would avoid this company at all costs as I am now having to get my bank involved and seek legal advice to get my money back.

Leah Walton (Order ID: 193816)

QMF ID 206829:
Great deal, good condition phone, good price works well would definitely use Quick Mobile Fix again

Awful experience. No phone arrived. Useless customer service both over the phone and via email. They DO NOT deliver within 7working days. Avoid.

My wife broke the screen of her Samsung galaxy, she was really upset about that and I heard about Quick Mobile Fix and immediately I sent the mobile with their fabulous free postage, it was repaired and returned within days and the price was incredibly cheap in comparison to others, the mobile now looks as new, and my wife is happy again.
I recommend Quick Mobile Fix with closed eyes, just fantastic, thank you guys.

Disgusting. Was enticed by the recommendation from Google but wish I had read the reviews first. All emails were automated and no personal contact could be made. No webiste should take over a week and a half for delivery. The whole operation seems close to criminal. It took a report to PayPal for them to get scared and instantly refund me. Avoid at all costs.

Shame you cant put 0! Absolutely shafted me for my money, paid for an iPhone 6+ and it came quite fast to be fair although after 2 months of having it the screen became unresponsive. I asked for it to be repaired and it took about a week, the problem began to occur again. So i then got a replacement and the problem happened again. So i then got ANOTHER replacement which took around 3!!!!! Weeks. And now the speaker is broken! I seriously do not recommend this site!

This is a SCAM company. I ordered a phone in August 2020 which didn't arrive. My money was taken and 2 months later after many promises from them to refund the money, I'm still waiting.
They occasionally reply to emails with a cut and paste reply saying it's because of COVID and limited staff. I have no choice but to contact Trading Standards now as it looks like this is theft rather than 'staffing issues'.
I suggest potential customers check out reviews on Trust Pilot before considering paying for a device that might not arrive and money they won't refund.
I call it THEFT!
DON'T GO NEAR THEM.

UPDATE

Please avoid this company unless you are prepared to lose your money. After being promised a refund for 2 months I stumbled across a Facebook group with 1300 angry and dissatisfied QMF customers. They suggested I go to my bank to request a chargeback for the money they took and failed to refund (for a phone I never received!).
My bank were very helpful and the lady I spoke with had helped previous customers scammed out of money by Quick Mobile Fix....
I got my money back today after more than 3 months.

Can I suggest any out of pocket QMF customers look up the Facebook QMF complaints group to get lots of helpful advice about how to get back your money from this cowboy company.

Also you can find the link to BBC 'the one show' who investigated them this month for unhappy out-of-pocket customers like me who paid good money and did not receive the paid for goods ordered or the refund continually promised.....followed by customer service ignoring emails.

Sorry to go on, I don't want anyone else to go through the same stress as I and at least 1,300 other QMF customers have gone through...