Currently still dealing with this shambles of a co...

Currently still dealing with this shambles of a company! Ordered a refurbished Samsung Galaxy s7 edge and it took just under two weeks to arrive. When I received the phone it was jailbroke/rooted and after a few hours of usage it shut down and would not reboot. So I've returned it and I am waiting for a refund which is proving difficult because of the awful customer service. No one and I mean no one ever answers the phone and when your sending emails the responses take at least a day and when they do reply the responses are generic automated ones and from different people every time. AVOID!!!!!!

Edit: still not received a refund and they received the phone I sent back on the 15th of June. I'm now going to get my bank involved.