Quick Mobile Fix Review

Do not trust this website I tried to sell my phone to them and I did not get the money they offered for my iPhone I m very upset & I would like my phone back or the money for it!!!!

Despite getting a reply on hee I am still waiting for my refund 18 days later. Spoke to Vicky in customer services at 9am this morning who said she would provide me with an update. My refund was due in my account on Thursday 22nd March at the latest. I imagine I will be waiting a month like everyone else but have contacted the bank to retrieve my money from this cow boy outfit

Not a great experience sadly, their customer service information was misleading (bordering on dishonest) which lead to losing the warranty. I would not buy there again.

QMF ID: 242870

Extremely pleased with my Iphone 7 that is in an excellent condition, as advertised. It would be a 5 star review if the phone had been dispatched earlier, I had to wait 6 working days for the delivery of my phone, but this is within their promise delivery time.

fantastic service. I have used Quick Mobile fix company several times this year as I work for a school where all students use iPads in the classrooms. We need a quick turnaround of service when iPads need repairs, Quick Mobile Fix have been prompt in returning the repaired iPads within three to four days. I would recommend this company whole heartedly.

DO NOT USE THIS COMPANY! I ordered a phone OVER A MONTH AGO and have still not received it, decided to cancel the order as I kept receiving false promises that it was coming. I've been promised a refund but I am still waiting. Also I got no More

Absolutely disgusting service. I ordered a phone from them, delivery was delayed so I chose to cancel the order as it was taking too long, choosing to order a phone from a more reliable source.

Took me FIVE attempts to even cancel the order - they just kept ignoring what I was saying, telling me it would soon be dispatched.

And despite several reminders I STILL haven't been refunded despite it being over a month since the order was (finally) cancelled!!!!

DO NOT use this service. God knows what the quality of the product would be like based from the pure awfulness of the customer service.

RE to the response. Details were pass to the finance manager 5 days ago and I STILL have heard nothing further.

I don't understand why it has taken this long to begin with, the cancellation request was put through by Quick Fix Mobile on the 18th July. I was told the refund would be processed with 10-14 working days. I still haven't received it.

And btw your customer service number rings and rings and rings and no one ever answers.

Just put in the new sim and my phone is working perfectly. I d highly recommend quick mobile fix

worst service ever. sent my phone off a month ago and still haven't received it back. No compensation given to me for the delay. Do not use this service.

Unbelievably fast repair service! I'd thoroughly recommend them. Posted on a Thursday and they sent it out on the Monday. This was close to Christmas too so I wasn't expecting it so quickly. However, I drop a star because they use APC. I waited in a whole day and lost a day's pay as I got a message saying APC were delivering on the Tuesday. Eventually on the tracking it said "delivery not attempted" - didn't find this until 8pm. So after saying "make sure someone is in to sign for the package" they didn't even attempt to deliver. APC are utterly useless. I deal with a lot of courier services and APC are one of the worst and most unreliable. I didn't get my phone until the Thursday thanks to their awful service.
I can't fault QuickMobileFix other than in their choice of courier. Choose a more reliable courier service and you'd be five stars all the way. But APC REALLY inconvenienced me. A whole day's pay lost thanks to them. I was furious.

This is just a short review of quick mobile fix. As there are so many negative reviews. As others have said I should have read the reviews first before my purchase. Well a month ago I ordered a reconditioned Pristine I-Phone from this company. They say it may take up to a week to come. After many emails to them, and the same reply back. The delay was due to quality control issues. You cannot speak to a person, as the phone is always engaged. Anyway, the phone arrived 3 weeks later. It was a present for my daughter as her previous phone was stolen.
Well the phone did not work properly, couldn t even get the passcode to open the phone to work once we set it up. This was obvious from the beginning. I contacted them again on a number of occasions and they replied a few times back, just reset the phone and it would sort it out usually. I was just asking how to I send it back for a refund, as per the guarantee of a refund (14 days). Anyway after a few more emails they sent an email to say to send it back the way it came, using the printed label. The label jpeg is attached to this review. This I did, putting the original order email, a covering letter inside. Order ID and my details were on the package. Well guess what, a week goes by and they say they have not received the package. I think it is just a tactic they use to delay giving you anything back. I would be very surprised if I ever get any refund. They truly are the worst customer service I have ever come across, not just in the UK. I have lived in other countries and I have never come across such a sham company. DO NOT ORDER ANYTHING FROM THIS COMPANY!
My original order ID 167053.

I cannot understand how this company are still going. I'm in a similar position to many other reviewers. I've requested a refund numerous times. It is discraceful that it has been 8 weeks and I still haven't recieved anything. I've since received an email (at the point I should have received a refund) confirming I need to speak to my card provider and it can take a further 8 weeks to arrange. Do not use.

I also used an eBay company who sent me a brand new phone iPhone 7 for a cheaper price and the service was great the username is goodmedal17. I'd highly recommend them over this joke of a company.

Matt

DO NOT USE THIS BUNCH OF THIEVES !!! AVOID AT ALL COST!!! I ordered a iPhone eight plus on the 16th December 2020 as a Christmas present for my mother I was told I would get the phone before Christmas of course I did not in fact they took weeks to get a reply eventually they said I would receive a refund if I waited 14 days but of course I have NO REFUND, NO PHONE AND NO RESPONSE TO MY EMAIL! I have now resulted to BBC Watchdog so I urge you all to stay away!!

Very quick delivery, phone's condition (reconditioned - good) as described, looks almost new. I bought the phone for my son who has used the phone over the last two weeks .... since delivery (which took 7days) he has had no issues so far. I'm very happy with my purchase as well as the price I paid. I would definitely recommend this supplier.

Ordered a phone, chased up as not had despatch notification. Asked for clarity on do they actually have the phone I ordered for despatch but no response yet. Sorry but it doesn t take 10 working days to dispatch something due to COVID .

I also asked about a refund in the same email so still none the wiser

It s left me feeling not confident in them.

VERY POOR SERVICE from this company. I ordered a phone over 1 month ago. They promised to dispatch on 2 separate occasions and they haven't. I have tried to call, but the phone keeps ringing out. I have requested a refund twice which they haven't progress. My next step is to inform the relevant authorities

Don't even deserve a one star. Please do not deal with this company. I purchased an IPhone 7 from them and waited over a month to get the phone. Within a matter of days there was problems with phone so it was returned and a new phone purchased elsewhere. I am now in a battle to get my money refunded. Customer Service is appalling. I will give them another week to resolve then a dispute will be raised with PayPal, trading standards and service ombudsman will be getting contacted. Avoid dealing with this company.

Purchased an iPhone 6s and very happy with the condition - looks in top condition with very little usage marks. True, it takes a little while for the phone to be delivered but I was made fully aware of that at the point of ordering. All in all, very happy with the service. Plan to use again in the future.

I've contacted a investigations reporter in you're area and now placed this report as fraudulent activity.
I will now be publicly naming and shaming you.
I'm reporting to the police also and will be coming down to you're office this week with them.
Refund or phone, either one is you're choice but if neither is done by tomorrow then I will make things very hard for you and make sure you company is close down.

Order was a iPhone 6s plus in rose gold - good condition
FY4 4TY

I will not let this go trust me.

Sent my phone off in bits, got it back a few days later magically like new again. Would use them again.

Order 005398:
Update: Their response to my review means nothing. They say my order is processing . Well it s been processing for 3 weeks and if I don t receive my money today I will be taking legal action. They also say they can be contacted my phone or email yet they won t answer either.

Have been waiting 3 weeks for the money offered to me for me iPhone 6s. Their offer email said 3-5 days. When I contacted them they then say it s 10 days. Either way it s way past both deadlines and still no money. They no longer reply to my emails and don t answer phone. Avoid

Bought a refurbished iphone 6 and it's fabulous. The advert description was accurate and service was prompt. Very happy.

I bought a phone in May that worked for a few days then the touch screen began to start playing up. After a few weeks, the phone was unusable. The company refused to provide me with a replacement phone whilst they repaired the defective one they've sold me. It's been a week now, they received my old phone on Thursday and are now refusing to answer emails. I am appalled at this poor and dishonest service and will be reporting the company to trading standards.

Good communication, phone in mint condition! Thank you

Should be called quick rip off fix, ordered phone never turned up in advertised time scale emailed then kept saying phone is being prepared after 2 weeks just said cancel it and now I can t get my refund off them and they are just blank me!!DO NOT BUY FROM!!!

Quick Mobile Fix is legit and reliable.
My order took longer to ship than mentioned on upon the purchase, but QMF managed to communicate with me, managed to ship my order successfully, and the item was as described.

QMF ID:223434

Cedric Mfuranzima

My phone was ordered for me but on the order it was described as "Pristine, like new!". It was and still is far from that. It has been returned twice, once within three months and the second time four months later. To date the issues are still there. Never buy from them and always get a new phone. Better service and better quality. You pay for what you get.

Shocking to think gangsters like these exist! Ordered a ipad air and recived a promise to recived it witin 7-10days. Recieved it after 38 days! and then it was broken!!! Battery was draining immediately. DO NOT USE THIS COMPANY - CROOKS

DO NOT USE.

Ordered a new phone which had not been dispatched after 2 weeks. Tried to cancel order & get a refund. After a week of back & forth I get am emailing detailing that dispatch had been delayed.

Finally after nearly 2 weeks of asking to cancel the order get a confirmation this has occurred. I am informed it takes 10 - 14 working days to get a refund. On day 15 I rang- after the 12th attempt I get through to be informed they couldn t process my refund as they had changed banks & I was lost in the system so could I forward my account details. After doing so I was told to expect refund soon. Tried to call to find out when soon was, after 2 days of trying they cut off the call & didn t answer. A week after being told this I tried to contact gain to request my refund. Only when calling from a different number did I get a response saying to expect a refund today. I have had no refund issued.

ID194814

They have not delivered the phone nor provided a refund nearly 4 weeks after I placed the order.

Do not buy from these people, they take your money don't deliver your mobile and don't give you a refund, they just send pointless emails saying we will dispatch your mobile soon as we can trust me DONT BUY FROM THEM

great service, brilliant guarantee, definitely recommend

Order ID131797

Please don't use this company, terrible service. In my honest opinion they don't have items they are selling, if that is the case what they are doing is fraudulent. Look at other reviews on facebook etc...

Excellent service completely hassle free and iPad looks good as new thanks so much

DO NOT USE!!!!! Fixed my phone, come back with it all not working!!!!!!! DISGUSTING!!!!!

Great service as always. Fast turnaround, quality repair.

Julian Stumm
QMF ID247810

Ordered a phone, which didn't arrive in tow months. Took another 2 months to get a refund, which I ultimately had to request though my credit card company. Every time I tried calling, waiting time would be about an hour and they gave me false information. This company is a fraud avoid at all costs.

20 days from place order and still no details when it will be postage .
Rubbish service random information no tel nr and chat not working

Matthew Shaw QMF ID:216709
Great service! Customer service very helpful!

Terrible experience, paid for an iPhone 8 which took a few weeks to arrive (fair enough as it was due to the pandemic), however when it arrived it didn't charge unless it was turned off. I sent it back to get fixed and waited 2 and a half months with barely any communication despite my numerous emails, only to be told they won't fix it unless I pay them more and they wouldn't refund my money. They were quick enough to send my phone back to me when I told them to just to get the whole experience over with & now that it has come back, the phone is in an even worse state and utterly unusable. Would be 0 stars if possible.

Very clear on the web site. Phone arrived promptly and just as described. Very pleased

Exceptional company. Got a phone with them and it arrived within in 2 weeks in great condition. Worth the wait for this phone at a decent price! Strongly suggest you buy here.
ID186673

DO NOT SELL YOUR PHONE TO THEM. This company have accepted my phone and will not pay me for it, claiming they are experiencing delays in all depts despite claiming they would pay in 24/48 hours. No reason for delay just 7-10 working day delay. I want my phone back or the money. I didn t see the real reviews until after I sent my phone! Don t let them steal from you to.

I m not looking for a response on here, respond to my email or court proceedings will begin.

Beware, I ordered the iphone8 and 2 weeks later it had still not been delivered so I cancelled the order with a promise of a refund. However, after 6 weeks I have still not receive this refund which has been promised to me several times, I would not trust this company, they lie and do not deliver. They have had my money for over 2 months and I have no sign of ever getting it back
Stange I finally got the refund on 28th Dec but with no email confirmation so maybe not a scam afterall

Good second hand Samsung. Everything works well. Swift postage. Would buy from again.

Not delivered as promised ! Between 5 and 7 days it said. Was delivered over 2 weeks later when I was on holiday so had to re-organise delivery for when I was back. Other than that the phone I have received is excellent. Have only rated 4 stars due to the delivery time scale. Would have been nice if you had informed me of a delay but I had to contact you to find out what was happening.

Delivery took a little long but I got the phone that I ordered and it works great!

I'm not sure which wait was more painful... Waiting for Quick Mobile Fix to send my phone or Season 8 of Game of Thrones!

Very straight forward no complaints at all, repair to my sons IPhone 4s screen was excellent, came back quickly and without any issues.

Thank you.

Reasonable prices, a foolproof system for repairs and all transactions smoothly and rapidly completed and delivered.

In the past two and a half years, I have had one iPad repaired and bought two refurbished iPhones and had no problems whatsoever, to the contrary Quick Mobile Fix have been exemplary in every way.

Except, that every time I have tried to log in to my account on their site, since 2017, it rejects my attempts every time. This despite my Password Manager being up to date. even manually entering still produces this error.

I have never had a response from QMF despite using their online Support portal and also e-mailing them, hence I have only 4 awarded stars.

Purchased a refurbished iPhone 5s 32gb grade A. Fantastic price. I have noticed prices on refurbished products do fluctuate frequently, probably due to avaliability, so if possible wait out for best price. Perfect condition, no scratches, looks, feels and works as though it is brand new. Came with charging cable and screen protector only. Took 4 working days to deliver but great customer service when I enquired whether it had been dispatched on day 3 (1-2 working days dispatch rate stated.) Highly recommend, have great confidence that if any goes wrong with this phone it will be promtly fixed with their 1 year warranty. Will use again for other repairs.

im asked to leave a review but haven t actually received my goods and repair yet. This company used to be good but they are rubbish now. They claim 24-48 hrs to turn round a repair but it s been 9 days now and no sight or promise of a date to get my phone back. Also I am asking for a refund for my iPad which I sent them but they say they never received. They are stalling on that too. Totally unreliable, inefficient and ineffective.

Sent an iPhone 7 to this place 2 weeks ago sent numerous messages the same reply everytime the funds will be in my account in 3-5 days Ref: CBA081 I just wanted a simple exchange and it s taken far to long as I m currently without a phone

Appalling service. Phone not forthcoming after 2 weeks then wanted us to wait another month for a refund. Am referring to Trading Standards for misrepresentation

Fully satisfied! iPhone X that was as expected, swift delivery and great quality phone.
Highly recommend!
Freddie
ID274836

The worst possible service imaginable. DO NOT use. Seriously.

Edit: despite their copy/pasted reply below, I still have no phone or refund....

Order number 217440 for a mobile fix was dealt with promptly and efficiently. Their superb service included free postage to them as well. I have no hesitation in recommending them. Steve

Pretty poor and slow service all in all - ordered on 21st March, received about 9th April with lots of incoherent messages from customer service in between. The only thing redeeming some of this rating is Luke S in customer services who was good when I phoned to try and get to the bottom of the problems and delays

Although the repair took longer than I had hoped, the overall service and quality was excellent. Would definitely use again. Thanks!

I wish I could leave zero stars! Orders are meant to be dispatched "up to 7 working days" but they "aim to dispatch quicker", however after 2 weeks they still hadn't sent anything. I emailed them on several occasions and finally received a response to be told the phones would be dispatched between 1-4 days. After messaging them yet again 7 working days later they're unable to offer a delivery date. I've subsequently cancelled the order and have been informed refunds will be processed within 14 working days! SHOCKING! I can't believe they're top of Google search engine! They need to be removed and reported to the relevant body!

Purchased an refurbished iphone 5c. Fast delivery, great condition no faults. Very happy with the service and will definitely recommend family and friends *Thumbs up*

PLEASE DO NOT ORDER FROM THIS COMPANY

I placed an order with them shortly before lockdown. My device did not arrive before my offices were closed. I therefore had no way to receive the device. I contacted them, which is a pain in itself, and was told I couldn't change the delivery address but I could cancel my order, which is fair enough. I therefore cancelled my order and requested a refund. I was advised that a refund would be in my account within 14 working days.

I check after 15 working days and had nothing back. I then got in contact again to be told that I would have to wait longer, in fact I would have to wait 2 MONTHS for my refund and there was nothing I could do because of COVID and reduced staff. Despite reduced numbers of staff, they still responded to my emails within a couple of hours. Hence my one star.

I have now reached the 2 month mark and still no refund. Contacted them again to be told it would take 5 working days for a refund. We are now at working day 6 and guess what... . no refund.

I am now in the process of seeking legal advice to take this company to small claims court for my refund as it would seem nothing I do personally will get my money back.

Great products and it seems good overall customer support but deliveries have always come later than expected and it put this service down quite a bit as I would like to give this a 5/5

Dave shelton Order ID173440 I have ordered a phone 2 weeks ago and was assured it was 7 working days maximum, I have yet to get a real response via email, everything is automated and I am still left in limbo I need this phone by the 6/7/18 and it is not looking like I will receive my order by this date .

Guaranteed to be knocked down on price for any minor mark on phone, but that's no different from the rest of them.

Very pleased with phone which was in excellent condition. Dispatched very quickly.

STAY AWAY!!!!! Bought an iPhone 7 which took longer than the advised time to arrive and when it did arrive it was faulty. I sent it back for a refund and it has now been almost a MONTH waiting for my refund. Constantly chasing and they always make excuses "the refund wasn't processed, it bounced back, funds will be in your account shortly blah blah'' I am STILL waiting for a refund and i paid with PayPal which should be an INSTANT refund. Absolute joke of a company. I will be filling a claim to get my money back. CON ARTISTS!!!!!!!!

Excellent and fast service.Would definitely use Quick mobile Fix again.

product arrived quickly and in excellent condition.

They take your money and dont send out item. No number to call no reply to email CON

Many many promises of a delivery date. They've missed them all. Still no sign of my iPad. Pretty sure they're a scam and the positive reviews are fake.

Wish I could leave no stars. Phone never arrived and was a birthday present so cancelled and still no joy with refund - avoid, avoid, avoid. How do these people get away with this!

Sold my old phone after getting an upgrade. Fast, easy service and money was in my bank within the timeframe stated. Would use again.

I recieved an iphone 6s last April which i was happy about but about a month ago the battery expanded which us a problem with using cheap replacement batteries. After sending it back for repair I recieved a message saying it had been despached to their courier on the 13th Dec and a tracking number. This courier company is a joke as their tracking system never changes from having recieved the item to what is happening, where the phone is etc. I have contacted quick fix to highlight the fact i still have not received my phone. They have come back to me saying that i have to contact "my courier company" for a start it is not my company as the company i used to get it back to you for repair had it there within 3 days. Being their ourier company that they have used to deliever the phone it should be up to them to find out why it is still not delivered 14 days later.

I brought a refurbished Iphone 6s plus from Quick mobile fix - the phone was delivered promptly and looked immaculate. Unfortunately within a week it was "freezing" and i parked it in the "messy draw". that was 9 months ago and last week I took it into the Iphone store in regents street to see if a software upgrade would fix it. they took the serial number off the back, then opened it and checked other numbers on the inside of the phone and confirmed that the phone was A FAKE - it does not exist on their records and secondly trim around the camera gave it away to them. I have messaged Quick Mobile Fix last week and await their response

Worst company to 'repair' a phone. Received four separate occasions still faulty, and getting worse each time. Sent with broken screen, total faults after their 'repairs' as follows: broken speaker, microphone, camera shutter button, visually damaged speakers, screen leaking light, screen not flush, middle of screen faulty, auto rotate faulty, brightness faulty.
They will not refund unless you, believe it or not, return the phone to assess damage. I luckily did not have to do this. You can never speak to a manager as they use the same number and email as the customer service team. Their excuse is they give a year warranty for issues such as above.
After taking to a new shop it was discovered the phone was full of superglue, sellotape, iPhone 6 parts for a Sony phone. Casings and coverings missing. The superglue had melted parts of my internals together and instead of replacing the whole screen panel as they should, they cut the glass out and replaced this only meaning flex's were damaged and causing more issues and the seal around screen was peeling away. It has cost me 3x as much to repair these faults.
As my new technician said aptly, they are complete cowboys.
It has been reported to Watchdog and Trading Standards.

Purchased an IPhone 6S, was really happy and came in excellent condition
QMF: Alex Lines - 246872

Great fast, efficient service and happy with the product

I ordered an iphone 6 64GB and received iPhone 6s 16GB. Ive been trying to call this shop always engaged, automated email answering service, finally got through to a guy after 15 minutes who pretended he could not hear anyone on the line and hung up, They obviously leave you on hold then do this to everybody. DO NOT USE THIS COMPANY. Wish I had read these reviews first this was my sons money for his confirmation so annoyed, my ID 154385 it would be a miracle to expect anything to come from this.

I note your reply, but did you read anything I said, the email is automated reply, no one answers the phone so do you have another email address? can you email me? you have my mobile number can you call me? prove to me that you have a good costumer service, I have already spent a small fortune ringing ( I live in Ireland) and been on hold for ages each time and no one answers.

I ordered a phone on the 16th November it hadn't arrived by Xmas so I cancelled the order I asked for the refund by the 16th January allowing time for bank Holidays and non working days they said it would be the 11th February still no refund so now the 10th March they are absolutely disgusting and should be shut down

Ordered phone on May 21st .Delivery stated as between 7 -10 working days. I have been waiting since May. I have been ringing weekly for an update on my phone but have been consistently lied to and fobbed off, not least by a manager who was also very patronizing. Latest phone call I made after being promised that the phone would be dispatched yesterday (the third time i have been made such promise) the sales assistant hung up on me. Shockingly bad experience. Really don't bother with these people

Gone for a very average 3 stars here im afraid and thats pushing it. Postage of the phone was brilliant all you have to do is read your emails and it states you need to print off the postage label - what dont people get about that? Costs all included - fab. When i received my phone back i was happy as larry and i couldnt wait to get started again! However shen i turned it on i noticed that the screen was not 100%. I saw that light was emitting from between the glass screen and the actual phone outerwear so they werent together fully and the touch sense is also a bit slow still. I also thought that they would check basic function of the camera on both sides but didnt and neither of them work so now my phone has to be sent back. I would have prefered it if they had checked basic function before sending it back to me and notified me with an email to say they have found further problems and if i was happy to pay and have them fixed, i would say that comes under basic customer care and taking the extra steps to have a happy customer. I will return to them as i think they are fairly priced especially for my phone as not many places will fix it. Its definitely an inconvenience but i shouldnt have to send my phone back a second time.

I ordered an iPhone 7 on the 3rd of August, and received an email to say they aim to deliver in 7 working days, but try to get the products out sooner. It also says that if you don t receive your phone within 14 working days then you should call.
I called yesterday, on the 11th working day, and was on hold for a good 20 minutes. I was 14th in the queue. When I finally got there the phone rang and rang and rang, then I believe I was hung up on.
I ve also emailed and I did get a response. The person apologised and said they were conducting final quality checks and that it would take another 4 working days. That takes us to next week as it s bank holiday weekend.
I ve told them I want the phone this week or my money back. I could have ordered this on amazon prime.
I ve also noticed the person responding to these reviews is totally ignoring negative feedback.

So, the issues continue. My phone was received and an offer made on May 14th which i was told the money would be with me in 72 hours. Its now the 24th May and i have been told, the money will not be with me till the 31st May. OVER TWO WEEKS to pay me. Disgusting and i am furious that they have acted this way. I will be reporting it to whomever i can, a trade body, them, even the police if they don't return my phone at once so i can sell it to a reputable company who don't treat clients like idiots. I cannot EVER get through to anyone on the phone, emails go days without a response and they have changed the payment date on me 4 times....4 TIMES. Just yesterday they said id have payment today and now its been pushed back ANOTHER WEEK. Disgusting - In my opinion you should NOT USE THIS FIRM

These are the facts of my customer experience
10th Dec - Phone ordered
17th Dec - Request to change delivery address as it would be closed on 24th Dec (delivery date)
17th Dec Email received to state that this is possible and a note had been added to account for dispatcher
24th Dec Phone delivery attempted at incorrect address
24th Dec Phone calls to QMF to sort this out Told someone will call me back
27th Dec Contact courier however they were unable to do anything as needed confirmation from QMF Office was closed till 2 Jan
2 Jan Courier contacted me to state that they were trying to sort out the issues
3rd Jan Phone delivered
6th Jan Contact QMF as phone didnot work with any sim
7th Jan QMF asked me to check phone has been set up correctly
7th Jan I replied explaining that it had been done and i had checked it with an existing sim card
8th Jan Waited 90mins on hold with customer service - to be asked to do a hard reset and call them back if this did not work
8th Jan I emailed QMF to explain that this had been tried and not worked and I was requesting a refund
10th Jan QMF replied to state that someone was looking into the case
14th Jan I wrote as noone had contacted me
15th Jan QMF requested the IMEI number
15th Jan I sent the IMEI number
15th Jan QMF offered to repair my phone as a priority
15th Jan I requested a full refund
16th Jan QMF emailed me stating a 2nd email would be sent and that I should return the device it would be checked and confirmed
16th Jan I emailed to state still waiting for 2nd email
16th Jan Email received
21 Jan Phone returned
28th Jan Phone confirmed as delivered
30th Jan Emailed QMF for update on phone and refund
?? Was told to wait 28 days for a refund
6 Mar Emailed as no refund had been received
6 Mar QMF state passed to finance team for investigation
12 Mar QMF emailed to say that refund would be be in account on 19.04
12 Mar emailed QMF to explain that this is unacceptable
13 Mar Phone call and email received to request bank details for a refund
13 Mar Details sent
18 Mar Emailed received to state that payment would
be in my account between 20.3 and 22.3
22 Mar Email received to state that as I paid my credit card and they have changed provider I need to request a chargeback from them or bank refund will take 6 to 8 weeks

At no point has anyone apologised or tried to help without a prompt

These are the facts of my experience with Quick fix mobile I hope this helps

Offered best price for my old phone simple and quick process with payment straight into my account no messing no fuss would use again I

Brilliant service, quick delivery and phone is fantastic. 5 star service. Thank you, Kimberley Dixon