Genesys Regional Medical Center Review

We were rushed in for emergency surgery for our 12 year old daughter. The staff and surgical team was amazing. They treated us and our daughter with so much kindness. We felt very confident in them taking care of our little girl. The nursing staff in the peds unit were amazing! Everyone we interacted with was friendly and caring. Thank you to everyone

My last 3 children were born there, great treatment. Staff is friendly. Clean. My mother was recently in there with dementia. Everyone was very kind and understanding, a very strong contrast to dealing with other area hospital, McLaren with her. The religious affiliation does give me concern, but I have not experienced any of that myself. Would much rather drive an extra 15 minutes for surgery or even an emergency to get here, where I know I can trust them to treat my family with respect and caring.

I drove myself to the ER last Tuesday morning, because I was having an awful pain/discomfort in my chest. I obviously thought it was a heart attack, which was very scary. The ER got me right in, did testing, got me in an exam room, hooked me up to monitors, etc. Although it looked like it wasn t a heart attack, I was moved to the heart/cardio floor. Too make a long story short, I cannot even begin to put into words how terrific the nurses were; in fact every single employee that I came in contact with at that hospital was friendly & very pleasant to talk to. From my nurses: Myrra, Nichole & Toni (hope I spelled your names correctly), to Larry & Michelle in the heart cath procedure room (Thank you Larry for entertaining me!), even the transporters were awesome!!
Thank God my heart is in great shape & it was just my gallbladder that needed to be removed!! My procedure was done right around 2:30 on Wednesday & I was home by 7:30 that night!
Thank you to all that contributed to my care

We've been waiting for almost 7 hours in the waiting room. My husband was in extreme pain for the first 3 hours of it until they finally gave him something. We are new to the area and this is absurd and severely disappointing. I would never recommend coming thru the ER here if you have a choice.

Worst hospital in this area. Rude staff and horrible treatment.

My wife was checked in 2 days ago for abdominal pain, and after 2 days and multiple test, she healed.
Relatively easy to get admitted (they want your money after all), but almost 3 hours to get discharged after she was told she would be discharged. Is this because they bill the bed by the hour in Observation?

Discharge process was unfriendly and once the person came in to discharge, it took 7 minutes for the IV to be taken out and the paperwork to be given.

Why 3 hours from "you will be discharged to actually walking out the door"?

Worst hospital ever. They ILLEGALLY chilled my dads body temperature way below the recommended temp and said that he had to be that cold in order to preserve his brain and organs, but when I did my research after the fact that he died I found out that they had him way way too cold. Had him hooked up to 15 different medications which was over loading his system. My dad was in the ICU for 3 days and the entire time the resident doctor wanted to be pull the plug because they wanted his organs. I firmly believe they took part in my dads death.

Watch them closely. What they tell you may not always be true. Lost confidence in Genesys. Emergency room is terrible.

Terrible service! We got back to the room from the ER waiting room in about 20 minutes and then they told us it would be a three to four hour wait to see the doctor. The RN that seen us was more helpful than the doctor. She seemed more caring and wanted to do more for the pain than the doctor did. Dr. Burgess could not have been less helpful. His reply to the medical concern was well this isn t my area of expertise and I don t know what I can really do for you . The nurse had an array of different options that could be done to help and Dr. Burgess would not do anything to help. After being there for five hours with no one helping, we walked out. We didn t get any medication and just left in pain. This is the third time we have visited Genesys and they have been terrible each time. Highly disappointed.

I only recommend this place if you want inadequate care and to be on a wait and see treatment plan...especially when you have a potentially serious disease that requires quick treatment. Despite the symptoms, the ER was quick to discharge to home. After multiple visits over periods of weeks and a hospital stay, still no proper diagnosis, referral or treatment.

They will waste your time and health referring within their network of mediocre Doctors.

The Emergency Room at Genysis is one of the most poorly run ERs I have ever seen. I brought my father in when he was in excruciating pain from bladder cancer and we have been sitting in the waiting room for more than three hours. All the folks at the desk tell us is that he can't get anything for pain until a doctor sees him and a doctor can't see him until they have a free bed and they have no idea when that will be. What part of emergency don't these folks understand?

Would rate 1 star, but the nurse and aid staff are coherent, skilled, and attentive. The Dr and specialist staff, on the other hand, are mostly clowns parading around in lab coats. Dr. Surapaneni is by far the worst phychiatrist I've ever spoken to. If you're a psychiatrist, two of your main tasks in diagnosing are listening and being decisive, he did neither during my stay. I think his liscence and degree are a fallacy.

Still here over two hours later one person called back it smells it's dirty

Its amazing to me that you can visit your doctors office and he/she can see several patients an hour but a TEAM of doctors at the this hospital can t see 10 in 3..hours! We arrived at the emergency room at 11:30pm, we had 10 patients in front of us! 3 hours later we still have not seen a doctor. Something is wrong with this! Seems to me like new management needs to be hired.

Took one hour waiting in the waiting room and greeted by crabby staff. Spent 4 hours in triage just to see a nurse. My pain was out of control, but was told by multiple people that they were busy and couldn't get to me for a while. The x-ray staff was nice, one nurse was nice, but everyone else acted like i was a bother.They claimed to be very busy, but I could hear alot of small talk VERY loudly outside my room. I was never asked if the pain meds were helping. I had two people in the room with me. Another chair was never offered. 6 hours in the room and no one was even offered water. The doctor never came in, only a P.A. The only time they were speedy was upon checkout. I will NEVER return.

I understand having long waiting times in a place like an ER, but I was in severe pain and was not tended to for almost two hours despite them know I was there based on another doctors orders to get tested for appendicitis. They gave me pain medicine that didn t work at all, and when I was finally back in my own room, I have to wait several hours for anyone to give a different type of pain relief despite asking multiple times. Then, an intern came in to examine my pain, made me nearly pass out from not being careful enough, and cancelled my CAT scan that other doctors ordered for my appendix as she thought it was a pelvic pain problem within my ovaries. I got an ultrasound after multiple hours of waiting, they found nothing, waiting for a CAT scan again, and then found out that I did indeed have appendicitis like I had been saying and had to stay overnight for a surgery I couldn t had that night had the intern actually listened to the other opinions of doctors. She had no compassion or apologies when she told me what was wrong with me, wouldn t answer any questions, and left as quick as possible. The only thing saving this from a one star review was the excellent care that came from the nurses. They were compassionate and actually listened to my complaints and kept me very comfortable despite the pain. I hope from now on that intern doesn t go making her own diagnosis plans against any other opinions anymore. She wasted my time, my money, and kept me in pain five hours longer than necessary.

I will never birth here again. I birthed my first 5 babies here. I love the location, the hospital is pretty, and always very clean. But after trying 5 times to explain my desires for my births- only to get steam rolled by the staff, I've decided to never birth there again . I recently went to McClaren for the birth of my 6th baby and couldn't believe the difference! Genesys expects every birth to be the same. They don't respect your wishes for your own body. They just forcefully do to you what they do for every birth- its a very standardized way of treating birth. At McClaren they are totally patient oriented- they work hard to give you the experience you are wishing for. They ask you what you wish for and respect it. Hopefully Genesys will eventually get up to date and realize that every woman and baby and birth are unique, and shouldn't all be pounded into the same mould!

All my encounters here have been good, it's a hospital, so that sucks, but the staff was always helpful and pleasant

4 hour wait in the er good place to build a hospital

Have to agree about the wait times being ridiculous!
Brought my niece in at 940pm for possible appendicitis...mind you she has a noticeable swollen lump where her appendix is located. Being a nurse myself I linked how this process goes! Going on 3 hours now she's not in a room nor seen a doctor yet to evaluate. I'm about m to blow, bc here it is going on almost three hours and I'm sorry her appendix is possibly in the process of rupturing!! I

I am appalled with the "care" my daughter recieved here. The nurse warned me that that Dr would try to bully me however i was not prepared for the extent of it. i will never set foot in this hospital again! The so called Dr actually told me if i chose to take my child to a different Dr to recieve a second opinion that they would call CPS on me for not allowing them to treat my child. I left anyways and saw a different Dr. It turns out my child was perfectly fine. Had i stayed at Genesys my child could have undergone needless and invasive procedures. So glad i stood up to the Dr and did what i knew was right. I would never recommend going to this hospital for a medical emergency. And if you do go - get another opinion quickly.

E.R. waiting room times are unprofessional. Staff morale is poor, for the most part. Parking isn't great. Facilities do not seem outdated, just the people and the processes they are told to follow that could use major improvement. Please fix the E.R. waiting room times, for everyone's sake.

Went to ER with hacking cough and breathing problems. There was a line to check in, but once I got to the counter they apologized for not noticing how sick I was. Wheeled me in within 5 min, took blood, swabbed my nose, sent me to xray. Within an hour was told I had Influenza A and pneumonia and they had to keep me. Was there 4 days and treated spectacularly by all...thank you!

Had robotic surgery for colon cancer. Procedure went very well and the hospital staff was very caring and thorough.

I came into the ER yesterday with severe chills and sweating, chest pains, and blood pressure readings on the lower end. When they wheeled me in for bloodwork, the guy was professional but the vein blew and I began feeling faint, which is normal for me if I have had a needle being wiggled around in my arm. Seriously, this is not a brand new phenomenon.

I let him and the other woman doing bloodwork know this, but she immediately told him to put his knees against mine to keep me in the wheelchair, and went after my other arm, causing me to pass out. I woke up to her yelling at me, and acting like this involuntary bodily response was somehow my fault, and that they could not draw blood effectively.

I did not appreciate being treated this way and handled with such impatience and roughness. As I do understand it was busy, I do not understand why any trained medical professional would see fit to handle a patient in such a manner. In the event of a real emergency, I will not be visiting this ER.

Extremely disappointed with arrogant attitude of RN case manager: passive/aggressive.

Multiple family members including myself came here to ER and had inadequate care. They do not thoroughly run tests on you to find out the problem. They just numb you up and send you home. Few days later I ended up very sick and went to Hurley they found gall stones. Never again giving my life or trust to this hospital again.

It s like an assembly line everyone gets painted with the same brush and they don t listen to patients. The bedside manner of many nurses here is appalling from cardiac to the ER. It s not our fault they over work and under pay you. We don t want to be there. It s not a great time for people to be in the hospital. A nice nurse shouldn t be noteworthy, it should be the standard. Also, billing department, perhaps do not go hit a patient up in the ER to ask how they re going to pay you when nobody even knows what s wrong with them because it takes eleven hours to be seen there when you arrive by ambulance. IDK man, can I pay you in the blood of my unborn? Cuz I ve got other things to worry about than your money. That s not healthcare, that s poor business ethics. Next time I m bleeding to death from my uterus I ll take my chances elsewhere.

I remember why I don't come here... I was literally the only person in the ER waiting room... everyone else got in and got a room. They kept telling me they had to clean a room... 2 hours later, nothing. I just discharged myself and went home in pain.

I took my great aunt here after a fall and they didn't even clean up her bloody head. We were there for hours in the ER and all they did was a cat scan and released us. The part that bothered me the most was that when I pulled up my car they had her walk out on her own. She was very upset and told me the lady walked ahead of her very fast and that she fell into the wall and the lady told her not to fall in the hospital. My aunt is 90 and had a head injury, she should have been wheeled out.

The only good thing here was the security guard who met me with a wheel chair and parked my car so I could take her in.

I was there for over 24 hours and none of my questions were answered, nor was I told the results for most of my labs/tests. None of the doctors treating me seemed to share ANY information on my case, and all told me conflicting things.

I was never asked for my consent before more tests were performed on me, either, and multiple times actually felt assaulted (people not directly involved in my treatment pinched my legs/removed my blankets just to see how swollen my legs were).

Don't go here unless you have no other choice.

Had I not been transferred to u of m, would not be alive.

This place used to be good, now it sucks! Rude, lazy people who need to find a different profession.They fix you up enough to send you off to a nursing facility or home, then you don't heal and have to come back!Hospitals used to keep you there till you were better, all about the insurance and money..What a shame!!NEVER GOING BACK..

My mother was admitted 10 days ago to Neuro Trauma ICU ,very very very sick.This hospital literally saved her life.She spent 6 days in the Neuro Trauma ICU,then a few in the 3rd floor ICU and now she is getting ready to begin Rehabilitation.There was one Dr.who was like Dr.House and figured out exactly what was going on.All the doctors and Nurses worked exceptionally hard helping my mother.They are all amazing.The doctors on staff at this hospital are hard working and brilliant.The ICU nurses on both 4th and 3rd floors went above and beyond their call of duty and not only helped my mother but my family as well through a difficult time such as writing down all the different doctor's names and specialties because there were many,we were scared, stressed,tired and it was very confusing.Tracking down a social worker I was talking to on the phone when I lost my signal and had a nervous break down,finding a lost disc we brought in with medical images on it, giving us moral support,hugs,explaining everything they were doing, why they were doing it and so very much more I love each and every one of you and I know when my mom can walk again she will come up and thank you too because I told her about you all...The nurses she does remember she said were all wonderful but there were some she does not remember because she was not conscious.I remember coming up behind one of the nurses and seeing her rubbing my mothers head and talking sweetly to her.She didnt know I was there and it touched me so deeply that I literally welled up.The surgeon who worked on my mother was also amazing and comforting.My mother was treated with nothing but care and compassion every step of the way.Every single doctor and nurse we encountered at this facility were superb.This hospital is a magical place and the work you all do does not go unnoticed .Thank you all at Genesys for giving us a true Christmas Miracle by healing my mother!

My wait in ER lobby was horrific. 6+ hours. 5 of which I was not even acknowledged. They put an IV into my arm, sent me to the lobby, then lost my orders for CT and blood work. I was never given the pain medication, order by the DR. And only went to CT scan 6 hours later, when night shift dr noticed front end staff errors. The front end staff seemed very overworked and terribly rude. There were at least 2 drugged up, non patients, allowed to come and go, while panhandling and intimidating patients. I became worried when I heard nurses talking about how these guys had been coming there all week, trying to get pain meds and bugging patients. Later I witnessed 2 elderly ladies in tears, coughing and gagging in their own phlegm. One of these sat with an empty oxygen tank, begging for a nurse to take her to tge restroom. Another lady, whom arrived prior to myself, spent hours throwing up and at one point defecated in her nightgown, without so much as a side look from the ER staff. This same woman sobbed and begged for some help. There were screaming toddlers and several crying mothers. I was astonished at the rudeness of much of tge staff, when these same women couldn't hear their names being screamed by the tech/nurse calling on them. Once I finally received a bed, all was sorted out by my amazing nurse, LEAH. She and the 4
year resident were so fantastic! !!! The ER Dr., however, was less than helpful. He sent me for tests, couldn't see my appendix and found a extremely large cyst on my ovary. When I asked him to contact my Dr. He said he would not. He also sent me home without pain medication. He advised me to call my pcp and hopefully he could send me for another scan, maybe find my appendix. I went home 12 hours after checking in. My ob, Dr. Tykocki, was able to see me, the next day. I had surgery, only 2 days later and am on my way to recovery. I am so disappointed in the hospital ER. I get being short staffed and even understand poor bedside manner, but incompetence in medical staff, is unacceptable. One of elderly ladies died, while I was there. I can't help but wonder if she were simply ignored and might have been better off at a different ER. But for RN, Leah and the lady resident, this place was awful. Thanks Leah, for being a great nurse! My husband and I were thankful for you.

Ascension Genesys and staff were amazing for the delivery of our baby girl. We can't thank Dr. Tykocki and the rest of the staff enough. Our baby is healthy and growing like a weed because of them.

4 hours in the E.R for basic testing. $3,500 later...yikes! Of course they wanted me too stay for another 6 hours..so glad I didn't. Next time I will choose some place else. A month later received a second bill seperately from the E.R doctor for another $1,500..seriously!

Unfortunately, I have to agree with earlier posters on the ER. I brought my girlfriend there last night with a mysterious rash on her arms, face, legs, etc. The desk clerk told us she didn't have a clue how many people were in front of us for the wait, so we checked in and sat down. We were initially hopeful, since there appeared to be only two other people waiting. An hour and 45 minutes later, we got up and informed the new desk clerk (shift change, apparently) that no one had seen us yet and we were leaving. Both the desk clerk and the nurse checking people's blood pressures (before they wait, obviously) were completely unconcerned that no one had seen us yet. They did, however, have time to chat and change the TV channel a few times. When we left, the blood pressure nurse at least smiled and told us to "Have a good night!", although the desk clerk could not possibly have cared less that we were leaving without ever having been seen.

I delivered my second child at Genesys. I had a difficult delivery, however we were in good hands and everything turned out well. The nurses were good with their care. There were a few that I think were having a rough day and we're a little short. However they did apologize. I wouldn't say anyone was rude at all, and the care that my infant and I received were great. I wish they offered a meal to my husband as well though. I know Huron Valley hospital does. The overall experience was great with the birthing center, and the pediatrician that saw my son was great! She provided such great care of my son we decided to stick with her.

Can't even believe how terrible this hospital is. Two of my friends pregnancies were put in jeopardy here due to careless preventable mistakes. I brought my son here for an emergency and we waited an hour in an empty waiting room and then two hours in the next room before being seen which was FILTHY!! Dirty sheets and blood drips all over the floor. Holding a fussy in pain child for two hours. They continued to try to convince me the room had been cleaned rather than move us or CLEAN it. Disgusting place with horrific attitudes. Hurley isn't much farther, don't waste your time here, go to the best!

Going on 7 hours coming in through emergency 2 hrs or so in the waiting room about 3 hrs waiting for a doctor to look at this tube I have due to a mastectomy. About 2 hours waiting on a surgeon to come look at it. Worst emergency room visit ever in my I life. Dare I say worse than even Hurley.

This place needs to be shutdown. I will be contacting the Department of Community and Health Systems for investigation tomorrow.

Please learn from others mistakes and dont come here. They are rude and unpleasant the second you walk in. Their ER room is so outdated and so dirty. They had gloves on the bed blood in the suction bowl. The doctor told me when i asked for motrin to go buy it. I had legit pain puss bubles on my tooth amd i came there to get antibodies motrin and my gums drained. Arent u suppose to treat patient pain instead of telling them to go to walmart and buy a $5 bottle of motrin. Then the nurse who checked me out said when i told her its whatever the doctor orders okay so im not goimg to arguee with you. Its motrin lady. They cut my gum open with a knife and didnt adk me if i wanted it numb first when i stopped them and requested it to be dumbed they said why its going ti be worse pain to numb it and you will be waiting longer. So professional. Thats why all the reviews are so bad here. I see them getting lots of law suites from their malpractice. Id never trust these clowns with my life.

Wonderful facility and caring staff, I have dealt with many caring and intelligent nurses and doctors. Food can be a bit pricy downstairs but the care is excellent.

So i am very very very very disappointed with the emergency room pharmacy staff. When i was admitted from the emergency department staff from both nursing and pharamcy all complained about a specific coworker. This made me question the care level of this facility greatly. This is because any facility that would hire a person of such incompetence and un professional behavior I believe does not have there patients best interests in mind what so ever. I have since found out that this pharmacy tech is also divulging my health information as a tool to harrase coworker. This is even worse and more than beyond unacceptable. This has since progressed with the issue over time. The problem with all this is not just the event happened but no matter how i look to inform the hospital of this issue i have no way to notify them. If anyone from management reads this please contact me immediately as i have been unsuccessfully trying to reach out to your facility for assistance in this matter.

I spent almost a week in the hospital and found the care to be outstanding. I was driven to emergency by my husband and admitted immediately. The nurses and doctors who cared for me were excellent. The third morning I woke up very ill and hit the nurses button. They came in immediately and then summoned a cardiac team because my vital signs were going crazy. I was terrified, but the staff was so efficient and upbeat and they had me moved into the cardiac intensive floor very quickly. My overall care was excellent, the doctors and nurses were angels and they managed my pain so very very well. I will use these facilities again and am grateful they are so near me.

It's disheartening when I see that an awesome and caring hospital, such as Ascension Genesys, is rated 2.5 star on Google when they gave my grandmother 5-star care. My grandmother was admitted to the emergency room after she fell and broke her hip. This was during the summer, when Covid was allegedly "at its highest." From the moment she was admitted to the moment she left the hospital I was allowed to be with her (with a face mask and temperature checked.) I had the opportunity to be given face-to-face interaction with the nurses and doctors taking care of her, which made ALL THE DIFFERENCE in her recovery. I was allowed to be present, with my grandmother, and understand why/how she was being treated. Because of this, when she was discharged I knew how to aid in her recovery. A few weeks ago my grandmother had to be re-admitted into a different hospital in a different state and our experience with this hospital was despicable-and they are rated a 2.2 star on google! No visitors were allowed and as a result of this, my grandma - and everyone other patient aged 18 and older admitted into the hospital during "Covid times" - is left alone in a bare room with strangers around them telling to wear masks and doctors spewing out the worst of prognosis-es with no love or hope in the delivery. It's disgraceful and beyond disappointing. After this experience I felt the need to write this review so that people can know that Ascension Genesys is definitely not 2.5 stars. This hospital delivered 10 days of 5-star care and beyond. Allowing ONE loved one per patient during Covid times is the humane and proper thing to do and I can't re-iterate how highly I recommend this hospital.

I was so shocked to hear nursing staff openly complaining about patients, in the hallway where anyone could here it. HIPAA violations

We arrived at the ER at approximately 4:30 on 6/28/18. My sister was experiencing heart attack symptoms. The triage nurse acted like she was being bothered; however, the staff did get us back quickly. To make a long story short, we were there in the ER for 4 hours and NEVER saw a physician. The NP saw my sister twice and I think that was only because symptoms were not getting any better. Why would they? They did not give her anything for discomfort until approximately 2 hours into the visit and that is only because I said something. I have been a registered nurse for 30 years. I don t like the hospital staff to know because I want them to speak in laymen terms for my family so they understand. I finally said to the NP that I was concerned that my sisters BP was increasing. My sister is works out on a regular basis and is a healthy weight of 120#. Her normal BP is around 110/60. Her readings were 160/92. When I said something to the NP this was his very unprofessional and uncaring response. We don t chase numbers in the ER. This is Emergency Medicine 101. Really!?!? I have been to this hospital several times with my mother due to her cardiac history. I have always felt comfortable there until last evening. My sister spent the night and will be having a stress test today. The other thing is they asked her for a urine sample. The staff never came back to retrieve the sample even after me asking about it three times. So, so very disappointed!!

The worst hospital I've ever been at and I used to work at Munson Medical in Traverse City that one is so much better than this one

Sent me home after surgery before I had went to the bathroom I suffered unbelievable pain , wouldnt spend another min there . Out Pa.

Dont deserve a star but have to give one to share. I am in the ER right now I had surgery here yesterday on my nise. I was discharged while still in pain suffered all night and day. Now they are discharging me again when I had to come by ambulance and am still in pain and have no way home. I used to work here in dietary and this place has gone to hell. Theres no medical reason to keep me but I have an infection in my face from the Surgery yesterday. Its so swollen I can bearly open my eyes.

Tuesday, November 28th of this week I took my 92 year old mother to Genesys for a heart Catheter at 7:00 in the morning. From pre-admission to the time she went in, the staff was wonderful. They put her in a wheelchair because it is difficult for her to walk long distances. When they took her back to pre-op, they covered her with heated blankets to make sure she wasn't cold. The nurse "Steffany" was excellent in explaining everything to her making sure she understood what was going to happen. Her heart specialist, Dr. Misra, explained details to me and to my mother about the procedure. He also saw me afterwards and told me what to expect. I feel lucky to have Genesys in our town and the wonderful staff we worked with.

My dad was transferred here in 2009 due to poor care at another hospital. He was diagnosed with stage 4 lung cancer. The staff was awesome with answering questions and comforting us after his passing. This hospital is my #1 choice

My wifesw mom was in this hospital. The family was lied to three times, as to how long our mom had and then the family was made to believe that she was on hospice when no one talked to us or set it up then they went out of there way to rush and get her out telling us that we had the one option. Then we found out that they did not contact all of them just the one. Walked in the room in the morning and said they were moving her, did not care about the family or our mom. Beware of your loved one needing hospice this place doesn't have a clue what they are doing, nor do they care.!

My daughter had surgery on the 2nd floor. The staff was wonderful! It was a great experience. We were nervous going in, but the nurses were great and easing our minds. Our nurse Sonia was AMAZING!! Thank you to all the staff.

No one was at the entrance to help patients walk in. I needed a wheelchair and came alone and no one, including security, was at the door to help. The ladies at the desk were pleasant and kind. The first room I was taken in was like a dentist office, no one explained this to me as I have just moved to the area and this is a new hospital for me. The doctor and nurse I had assigned to me were very rude. They neglected to look or research my history as I have had 8 back surgeries and have an auto-immune disease and they treated me like I was a drug seeker, especially the nurse. When I asked to see the nurse because she didn't follow up on one of the dr. Orders she kept trying to avoid getting him for me to speak with him. When he finally did come in he told her to get what he ordered. When I asked her a question all she would say was "I don't think he is going to do that". She (again the nurse) couldn't even get an IV in. After one Polk she went to get someone else, which took at the least 45 minutes to get an IV and get meds flowing. I'm finding that since my husband and I recently moved here people (hospital and pharmacies) are reluctant to service us because our D.L. just have a sticker on the back and we are considered "out of the area" people because we have kept the doctors we've had. For me if I change I will be considered dr shopping. I'm damned no matter what all because staff are too lazy to call and verify my condition.

Everyone here treated me with 100% professionalism and hospitality,
They are the best at what they do. They saved my life, twice.

Over five hours in waiting room. Friend In severe pain. Watching people come in after me and go back and leave while she wait in pain. No way is over five hours wait except able. Lady came in with same side pain she went right back we set. Don't go here if in pain

If I could have left negative stars, believe me I would have. I used to hold Ascension Genesys to a high regard, and after the last couple visits, that has changed. Before I continue with this review, let me start off by saying I am a medical assistant/nursing student/medical biller and coder, so I am well educated in the medical field. The triage nurse I had last night coped an attitude with me because after she used an alcohol swab in my antecubital space, she went to start an IV right above my wrist, I told her she was not going to start an IV there, she immediately coped an attitude and huffed "I'm just trying to speed up the process". I promptly told her it was my body and I know where IV's work and where they don't, especially after having 5 back surgeries in 2 years and being in and out of the hospital. She then quickly pulled off the tourniquet and started to wheel me back out into the waiting room, that's when I told her I did have 2 arms, she didn't even bother looking at my left arm and that's when she replied "Yep and I have 2 feet". On to the patient registration, her name was Keisha. She always has an attitude, not sure why she is always so rude to the patients. My boyfriend went up to her at midnight and asked her how many more people where ahead of me. She said 4. That was fine with me, I had no problem waiting, I counted 4 people go back into the back, not go back into triage and come back out. My boyfriend went back up to her at 1am and asked how many more people and she said 3?!?!?!?!? How does that even make sense??? At that point I was starting to get pretty upset. I had him ask for her name, and I'm not sure if the "employees" know this, but we don't need to give you a reason to ask for your name. She refused to give her name. Then her, and another patient registration lady and the nurse from triage decided it would be appropriate to talk about me under their breath and snicker about me.
I was left in a wheelchair from 11pm until 3:30am, I already have nerve issues, so my feet are already numb and when I am unable to move them from time to time, they become numb numb, so when I was brought back to the room in the emergency room, the male er tech wanted me to get up right away and when I informed him that I couldn't because my left foot was numb numb and I didn't want to cause a fracture like I did to my right foot that is currently in a cam boot, he coped an attitude and told me "Oh well you have too, you can't wait all night." He walked towards me and at that point I told him not to touch me and I grabbed my boyfriends arm and he led me to the bed. They also placed me next to a man who was hallucinating and I felt unsafe. Fast forward to me getting discharged......... IT IS THE LAW THAT HOSPITALS MAKE SURE PATIENTS GET HOME!!!!!!!!!!!!!!!!!!!!!!!!!!! I was brought in by ambulance, I can't drive, and I know how the process works. A nurse is supposed to call my insurance to set a ride up, I CAN NOT, I repeat, CAN NOT do it (because trust me, if I could, I would, it would save me and a lot of patient's a lot of trouble). And the last couple times when I have told the nurses this, they argue with me and tell me it is not their job. Well this morning, I was trying to call my insurance so my nurse could hear it for herself, she was talking through the prompts so I told her to shut up. She stormed out of my room. Yes, I was in the wrong, yes I had an attitude, but at that point I just wanted to get home, and I was trying to tell her I could not arrange a ride, even though it has a number for members to call on the back of the card (that's the number you call when you arrange rides to normal appointments). She came back with the nursing supervisor, Courtney. This was by far the worst nursing supervisor I have ever met in my entire life. I told her it was the law to make sure patients get home, her reply to me was "no, it is your responsibility"......... TO BE CONTINUED IN NEXT REVIEW I AM NOT DONE**************

Just want to give a shoutout to Jodi..Nancy..and Dana nurses for room 3141b...dedicated and caring nurses...thank you for everything!! Above and beyond in my opinion!!!

I'm not usually one to leave bad reviews at all, but this place is ridiculous. My grandmother was a nurse for 40 years in the area and actually retired from Genesys. We've always used Genesys for everything but it seems to be going down hill... My grandmother is currently in the hospital for various reasons and you wouldn't believe the terrible treatment from the staff/nurses! In the past 3 weeks that she has been in the hospital, there was ONE nurse that was really good. Just one. Unbelievable.. 90% of the female nurses are mean, unprofessional, and are always sitting down and playing on their phones. My grandmother currently needs help eating because she's unable to lift her arms right now, and these nurses make her feel bad and like she is a burden because they have to help her eat. It's sickening. My family plans on looking into what can be done about this. Hope this helps some of you decide whether you still want to use this hospital or not in the future.

My stay for delivery was great . Doctors and nurses were awesome. Billing with genesys is an absolute nightmare. When your pregnant you may have multiple visits and they bill all as separate accounts. So I have 2 visits that need to be paid and they refuse to combine them so I can make 1 payment a month. 1 payment for 1 is doable but the other is so high we cant even set it up ans they refuse to lower the payment to even $100 . I can see a lot of people not paying their Bill's at all because if you arent going to accept what I can give then I guess it doesnt get paid. It's horrible customer service and puts people in a place of going delinquent because you want accept a payment if it's not the amount you want to take !

I went to Er for severe chest pain and sob, the social worker told my mom she would help get her to the hospital to get my children then called CPS and lied about talking to my mother, and even tho my oldest was 17 said I was a bad parent for bringing them. The doctor and nurses even stood up for us but because we are black and the hospital did nothing

Horrible. Do not know how to bill insurance correctly even after being talked to multiple times!

I'm very conflicted with this place. My grandma used to work there for over 30 years. When I was the patient, I was always treated with respect. Now i'm not sure if that's because of my relation to my grandma or not. However, When I have had other friends in here they normally never got to the bottom of any problem they had, slapped a quick medication fix to them and sent them off when they really needed other help. I admit their ER services are fast, but that may be because they don't really treat the people that need it.

Sitting in your emergency observation. I can t walk. I can t move. And they tell me it s just back pain and will be releasing me. No tests. Nothing. The care of this hospital is terrible. I m glad I was able to walk 4ft with a walker. But that s as far as I could get. Been here 24 hours. I seen the doctor for a total of 2 min and no one explained to me why they wouldn t run any images or test.

This is by far the worst hopital I have ever been to. In excruitiating pain after i had 3 surgeeries at another hospital and it took 4 freaking hours to see a doc and when I asked a nurse while I was bawling if I could get some relief she said "you know honey you are in the ER, there are other people hurt worse then you"! Yeah, the black haired, tatooed, lip injected ER nurse.....that was nice to hear when you're in pain. NEVER EVER GO THERE AGAIN AND I TELL EVERYONE NOT TO GO THERE!!!!

At first glance i was sold. In a great neighborhood, spacious environment, and heard it had great doctors and faculty for residence.

Rude staff, was treated like I didn't exist. brown recluse spider bite on my breast,that no one even looked at. Waited almost 6 hours along with 4 other people who were ignored also, went to mcclaren( 1hr done)

AVOID THIS PLACE IF YOU ACTUALLY WANT SOMETHING DONE! I went in to the ER three days ago for severe abdominal pain. They gave me fentanyl for the pain and then had me give a urine sample to see if I could be pregnant. I was in fact pregnant, 6 weeks. So they sent me home chalking everything up to being pregnant. They were and still are VERY wrong! Later that day I ended up back in the hospital because I started vomiting and couldn t hold down food. I have been told I have SIBO which often causes me to have painful spasms in my small intestine and severe constipation. I laid in the hospital waiting for a solution for 3 days but was discharged with nothing to help my nausea or the problem I went in to the hospital with. I am now laying in bed in so much pain because I am unable to eat and unable to go to the bathroom. I have lost almost 15 pounds because of this and yet even the GI team did not give me any solutions! I will be having my baby at Huron Valley Hospital now, I will never let Genesys try to kill me and my baby!

I am a new patient to an affiliated dr. She sent me to see a genetic specialist for my pregnancy. I recieved two seperate bills from the visit. I called the number on the bill to clear up my confusion. I talked to a Mike, employee number 4143 and after his initial pleasant greeting became rude when I asked questions talked over me and interrupted and when I told him not to interrupt me he said he could tell I was frustrated and wanted to help but it was in an awful tone and he continued to talk over me. Then he gave me a completely different amount than either of my bills as my account balance I asked for more than his genaric first name like a last name and he gave me his employee number, i asked for a supervisor he put me on hold then after a brief wait his supervisor Ken no last name or employee number started out fresh, from the begining, he started to say the same things as the first operator and I wanted to clarify if there was indeed a third bill. He wouldn't commit to an answer only that the bills were correct and from two separate branches. I have no doubt the first two bills after inquiring and talking with some else completely are correct but there should not be a third bill and under no circumstances should coustomer representatives ever be so rude, uncooperative and unprofessional. I'd really like to see people with compassion working for every department of a hospital. If I didnt LOVE my wonderful doctor I would never return, but unfortunately this is where she delivers. I have already contacted my insurance provider to be on the look out for false claims to my insurance

We came into the ER for a friend of mine with stroke symptoms and she was in the waiting room for five hours. She was never seen by a doctor and we left to go to a different hospital. A stroke is not something you can wait that long for, it s an emergency!

Except for contracting sepsis after a knee surgery, great! Heard from others that is common here with knee or hip surgery.

We delivered our 4th child at Genesys. There was a lot of discussion in the NICU about procedures and who could do what. The staff seemed confused and stressed. They could not find my newborns measurements so they started measuring him again. They had trouble with our heart ultrasound so they had to do it twice, but the second time was right in the middle of our next feed. We let them know but they didn't seem to care. When my wife did get a chance to breast feed our son, the new nurse that started her shift asked me to step aside and interrupted my sons feed. She was loud and more concerned with asserting her power than being helpful. The hospital we transferred too was much better than our experience at Genesys. We felt more like prisoners than patients.

I'm still trying to figure out why the er is surrounded by staff parking?? People that are sick have to walk further than the staff how does that make sense a simple concept like that should give you a red flag to not go here this place seems like a joke so far only 15 minutes into the visit

I brought my 6 yr old son due to a broken finger that had occurred at school. They took x-rays, put a splint on it and gave him Motrin. However they didn't treat the cut that he had because they said that it was superficial. 3 days later I took him in for a follow up and they couldn't believe they didn't do anything for the cut not even a band aid. His finger is now infected and he has to be on antibiotics.

After being sent to E R by my Dr, and waiting 3 hours I was told it could be 3 more hours. After being taken over by Ascension health this place has fallen so far. This place use to set the standard. What a pitiful shame.

My dad died today. They could not give any info. Drive up there with birth cert and nothing. Nurse didnt want to speak to me. Was scared apparently. If i could give zero stars i would.

Thank you Bill, Mark, Sam, and Tara! You nurses went above and beyond! Thanks!

Was told the wait would be 4 hours for the ER, after 5 hours i was told it would be another 8 hour wait. At that point it was 2:30am and they hadn't called anyone back in 2 hours with over 23 people in the waiting room.

Absolutely terrible experience in the ER! Went in for shortness of breath and rib pain. I was literally crying in pain. They took a chest x ray, never an x ray of my ribs. They told me my rib didn't look broken and no sign of pneumonia on the x ray. Never once did they listen to my breathing with a stethoscope . But they did prescribe antibiotics went to my doc two days later to find out that my rib is in fact broken and I have pneumonia in both lungs. On top of that they ran an IV without cleaning my skin before. From now on I will gladly drive the extra 20 minutes to a different hospital . Absolutely disgusted by my experience!

I went to the ER due to severe abdominal pain. There were several other people waiting, and during the 2 hours I waited there being ignored before I left to go to another facility, not a single person was taken to see a doctor. I am not a pain wimp, was experiencing chills, sweating, and stabbing pain of a score of 8. Due to the severity of my pain, I repeatedly asked what time frame we could expect before being seen, and every person refused to give us any idea of wait time, telling us they were waiting for beds to open. The nurse told me that the doctors would not administer any pain medication without a bed available, and I was left to suffer in the waiting room, even after I told here there was no way I could wait hours for relief. Several people left before being seen due to the long wait time and lack of compassion or concern displayed by the staff. There were 2 families there that told us they had been waiting over 6 hours! This lack of urgency is incomprehensible. I am a veterinarian, and my patients receive more compassion than was shown to anyone in this ER. I would never leave a patient in extreme agony without the benefit of pain medication for over 2 hours, or have someone wait over 6 hours to be seen for a health issue that they deemed urgent enough to go to the ER for. You have a serious problem at this facility with time management and a lack employee compassion towards the patients. I will never recommend anyone use this hospital.

Spent an entire day in the ICU with my friend's dying mother and not a single staff member washed their hands. No hand sanitizer stations outside rooms either.

The emergency staff is rude I brought my wife in for chest pains it took them five hours to get her back if you come to genesys plan on spending at least 12 hours there for a cold this hospital is the worse one I have ever been to Detroit hospital are way better then this one...

People who answer phones at this number were rude and hung up on me before I could thank them...

Had to move my mom to Henry Ford in Detroit after many trips to Ascension medical group that pays for cheap doctors and could not address root cause. One week later my mother was doing much better at HF after over a 1.5 years of ascension care. The ER is ok for emergencies, but the upstairs Dr's do not have the skill set, time, or caring to address more advanced issues IMO.

Without question the worst hospital in the State of Michigan. Nurses were great it was the meat head resident doctor that was an absolute joke. No consideration for patient safety. Was more concerned with checking out the female staff than the patients

This has to be one of the WORST hospitals I have ever gone to! I was in so much pain that my body litterally was frozen and shaking.. they get me back there run some test, feed me.. and send me home telling me it was just gas lmao less than 24 hours later??? I am down in warren Mi having emergency surgery!! My bowel was twisted and blocked 27 staples later and I am on the mend.... never put your life in these people's hands!!!!

Went to er, first time. This place doesn't deserve to call itself a medical facility. Next time one of my family members needs some emergency treatment I will enroll in medical school and treat them myself after graduation so they don't have to wait as long. On a scale of 1-10, I would rate them a negative 1 million.

We had to bring my 88 year old father to the ER on September 3rd with what we suspected to be a mini-stroke. Let me begin with the excellent part of this review: the entire ER staff (secretaries, aides, nurses, and doctors) were absolutely wonderful. Dad was brought in promptly and they began testing. He was then admitted to 4 North and again the entire staff was amazing the doctors, nurses, aides, nutrition, and housekeeping staff; absolutely no complaints!
Where the problem came in was with Social Services. My father who, prior to this had been in excellent health - still driving, politically and socially active (more like 58 than 88) was diagnosed with a mini-stroke caused by a pulmonary embolism that began with a blood clot in his leg that broke and traveled to his lung, along with numerous other clots in his leg. He is need of speech therapy, occupational therapy, and physical therapy and is weak as a kitten from this ordeal. I requested that, upon discharge, he be sent to a rehab facility near MY home in Orchard Lake (one hour away from Grand Blanc) as I am also caring for my mother (who has Alzheimer disease). Both his primary care physician and neurologist were in agreement with me that my father would heal faster and better in a rehab facility and since his insurance would cover it, let's do it. So what did the social worker do? DENY the request and order in-home care! I am almost 62 and am now caring for both Mom and Dad in my home which is absolutely outrageous! What I am going through is tantamount to running a nursing home.
All we can figure out is that the social worker denied the request for the rehab facility that I chose because it is not part of the HMO network that Genesys is affiliated with. What ever happened to putting the patient (and the care givers) first? Because of jurisdiction (Reverence has more than one area that they service) more than 2 weeks had passed since Dad was discharged and he had yet to receive one minute of therapy! The in-take nurse came after 5 days and finally the physical therapist several days after that THEN she had to fax her therapy notes to the PCP who then was supposed to submit the order and authorization for Dad to go to the rehab facility by my home (which, by the way, is ranked 5 out of 5 stars). The Social Worker responsible for this should be ashamed there is no excuse for this!
My father could have been well on his way to a speedy recovery but instead started his daily therapy sessions 17 days after his discharge. And will this social worker be reprimanded for this? Highly unlikely. I guess they try to make it as difficult as possible for the families of the patients to try to force them to use the network facilities in Grand Blanc. I can guarantee that something like this will never again happen to my family. Forewarned is forearmed and I will escalate the matter to a supervisor who WILL do it my way or I will expose this to the news media. Just shameful!

I do not even want to give this place a star....my stepdaughter had a baby early it is a preemie her doctor told her that she could go home the same day she delivered the baby....but the baby is staying because it is small....so she decides she will leave come back EVERY day to see baby.....but what does the nurse do she makes her feel guilty that she is leaving then calls CPS on her...when is a nurse over a doctor , her doctor said she was fine to go home...so to whoever OWNS or is in charge of this place do you tell your nurses to make new mommy's that are already going through enough feel guilty and then tell them to call CPS.....let me ask you something are you going to let that mother stay there for free cause I am sure insurance will not pay for all of this.....I would not recommend no one to go to this hospital.....very unprofessional on that nurse....how dare they make a new mom feel like that and then call CPS ......to me this hospital only thinks of money not there patients....I would not go there if I was anyone going to have a baby..... the owners need to apologize to this mom and then call CPS and fix this.....she is at that hospital everyday visiting her baby.....I would give this place a negative 10 if I could.....

Incompetence does not even describe the level of the staff on the 3rd floor icu. They sent my mother home filthy , it smelled as if they bathed her in her own urine. the idiot nurse says "by the way your mom has a nasty uti and a yeast infection. and did not even clean her up. terrible people. my mom is 91 and they left her sitting in a chair since before breakfast. when i got there to pick her up, she was passed out in a chair by her bedside. instead of laying in a comfortable bed. i believe they treated my mother poorly because i had complaints of their " ineptness". and the doofus surgeon was admitting his lack of expertise of pacemaker implants. i just don't get it. these people are either vile individuals or just all around quacks, and wanna be's. act professional and treat people with respect and you wont get crap reviews. i will never soil the bottom of my shoes on genesys property. the other thing is; if they took time out of their important conversations with each other maybe the lobby will be less full of patients. do your job respectfully and professional lazy people, because you set the example of the inept toad that works on you if your sorriness makes it to 91