During my 13 day stay, the care was great! I couldn't have asked for better. Nurses courteous and caring. The food was good and the facilities are clean and beautiful. All in All the 'visit' was better than I anticipated--considering the circumstances
I was lucky to get out of there alive.
The Walmart of healthcare.
I had a 50/50 experience here. I've unfortunately been in and out of what is now called "Ascension" the last few days, having emergency surgery and extreme post surgery pain. While I experienced some great and quick care from some of the nurses, doctors and surgeons I also had very poor experiences with other "professionals" that I was getting "care" under that honestly leave's me baffled, disgusted and angry. The people at the ER desk and the initial intake were good as well as registration. No complaints there at all. The first RN I had, Mark, was great as well. Very caring and helpful. The rest of the team that I was under that night was timely and great too, from the doctor to the surgeon and his entire team. I wish I could remember the doctors name but I fail to as I was in a lot of pain and hadn't got much sleep the previous night due to waking up from the pain. The surgeon was Brett Larsen. Him and his team were absolutely great. The second visit I had just last night/this morning wasn't so pleasant. The first RN I had, Stephen, was also great. Very helpful and caring along with the handful of doctors that came to check my mysterious pain out. But after he had left I seemed to get every rude out of line nurse on the block and the timing of care started to lag. I felt and still completely feel they were entirely insensitive, blatantly rude, complaining to a patient who was in immense pain, poor in explaining any details of what was going on and things I should know, and on a grumpy power trip? Unbelievable and completely unprofessional. I eventually decided to leave a little earlier than I wanted to because I was entirely fed up with the way I was being treated and handled all in all. Even the woman who did my CT scan was rude. The last doctor I had was great thank god. She was totally aware and understanding of my frustrations and was so helpful and comforting. If not for the handful of actual caring professionals I would write off Ascension Genesys as a place totally unfit for ill people to receive quality care and treatment. Granted I still find that questionable and won't be going back there if ever needed in the future. With all of this said I also want to say that I do realize and understand that it is a very tough profession as my mother has been in the medical field her entire working career but even aside of that I feel I'm intelligent and aware enough of the many different challenges and stressor's they often have to deal with probably on the daily but regardless, if you can't treat an honest, cooperative, young patient who is in serious pain with basic manners and decency then you have absolutely NO damn business being in the field of which you care take of people. The last nurse I had was argumentative and I honestly feel she was oddly enough trying to power trip over me in our last couple interactions. She had the nerve to try and tell me what I did or didn't experience and how I felt. I am going back to collect my medical records and to speak with whomever this should concern. If you've read this entire rave thanks for hanging until the end and a BIG thank you to the professional's who did their job well. I hope everyone's experiences were/are better than mine.
Genesys at one time was a great hospital. But they have gone to a hospitalist system and hospitalist do not care about patients. They do not respect the primary cares wishes or the family. I used to think McLaren was the bottom of the barrel for hospitals in this area, and they do still have the worse nursing staff you will find. But Genesys has won the title of the worse place for medical care around, with the most unbelievably awful doctors. Sick human beings do not matter, they are only dollar signs in their eyes. The nurses are their only saving grace, but they can only do so much when no one else cares at all.
They have tried to kill me 2 times now on separate occasions. One time in the er they tried to give me medications that I am severely allergic to. Every medication I'm allergic to is in my charts, and on a special band they put on my wrist. The second time they tried to give me a lethal dose of another medication because of a miscommunication. If you value your life, I would strongly suggest you go to another health facility.
Spent 10 hrs there for nothing. Took 3-4 hrs to get a rm. and then 1 1/2-2 hrs to see the nurse only because i went out and bitched about it. Then about 3 hrs after the nurse to see dr. At 5 am we decided we were gonna go to a different hospital and the resident physician argued with our decision and had an attitude about it. Will never go there ever again
Wish I could leave less than one star. Sad that there s more bad reviews than good ones and still nothing is being done at Genesys. Proof that this hospital is an absolute joke. I suggest going to McClaren or Hurley. Seems like no one really believes your pain there, especially in ER. Very condescending staff. They ALL make you feel like you re an inconvenience.
Been here since 11. Was taken to a room given something for pain and forgotten about. Got the pain meds over an hour ago nothing has kicked in and nobody's bothered to check on me
I am my Mother's Guardian, she's in an assisted living home. The home had an ambulance take her to Genesys ER via ambulance for her acting strange? I called Genesys to check on her status because I AM the Guardian AND after talking to 5 people, all they would tell me is that per Hipaa , they can not talk to me even though I'm on and have been for years on all of her paperwork! I live up near Traverse City and can't just run down there so that they can confirm that I am who I say I am! Unprofessional is all I can say!
After an awful time at a local hospital in the months precious, we decided to take my father to Genesys as he woke up with vomiting and pain. The doctors were so quick to act and communicated so well -it was truly a blessing!
Was told shouldn't be long that was 2 and a half hours ago sitting here listening to ppl complain about pain and being here for hours but watching ppl walk in looking fine and get back no problem this is why I hate hospitals oh just sit and deal with your pain and we will get to you as soon as we can such bullcrap glad I came to the emergency department so horrible would rather be at work vomiting and in pain then someone trying to say you'll be seen soon haven't even seen anyone get taken back since I have been here 2 hours 45 mins ridiculous
Most of the people who have rated this hospital poorly clearly have a limited understanding of how our healthcare system works. As a mid level provider, I was sincerely impressed with the professionalism of the ER staff when I brought my family member here. They were thorough, efficient, and polite.... even during a busy holiday. The staff on the inpatient floor continued that trend throughout our stay. The facilities are beautiful and well kept. The parking is easy. I have never contributed an online rating before, but was perplexed when I saw the undeserving low scores submitted by many.
ER is awful. So slow motion. Been here 4 hours when it should have been a 1 hour visit. Had x-rays done off site suppose to put a cast on my sons fractued wrist.
Had a spine surgery here and these people are awesome! I questioned myself if I even wanted to leave I was so comfortable!!
This place should be shut down and sued, when my husband walked in feeling like something inside him had exploded and was keeled over in pain tears flooding his face they were rude and disrespectful and over an hour later still had not been seen. Then when he asked them how much longer, the snooty desk nurse helper told him " you've waited an hour you've got 3 more " I was livid we grabbed or son and went to leave, as we were headed to the door she had the nerve too ask us to sign something ...we said NO!!...then she asked my husband if he had an IV.....LMFAO ARE YOU KIDDING ME!!!! YOU NEVER EVEN SAW HIM HOW THE HELL WOULD HE GET AN IV WHEN HE CAN'T EVEN GET REGISTERED!!!!! I WILL NEVER TELL SOMEONE TO GO HERE, AND I WILL TELL EVERYONE TO DO THE SAME AND WHY....your family and friends will dye before they get the help that they need...
Took my 18 month old to the ER at 930pm on a Friday. Staff was amazing both the nurse and the docs were on top of the situation putting me at ease quickly and ensuring my little one was in great hands. I will not hesitate to bring my kids here in the future but I hope I won't need too!
I am pretty disappointed in my recent experience at Genesys. I have had good experiences there but the last 2 times have led me to search for alternatives.
If the hospital staff had taken any time to discuss my daughter's history of nut allergy exposures and explained to us what to expect and what to watch out for the entire experience could have been better.
I am aware that the staff deal with nut allergies often, most likely, however I have dealt with my daughter's experiences for 12 years. It is therefore important to work together.
My top concerns from this past experience include:
1. My daughter was not given any epinephrine even though they knew she had not had any. In the past she's always had epinephrine. Instead they gave her a steroid shot after we'd been in the ER room for awhile. My concern is that Biphasic anaphylaxis will occur which is more common without receiving epinephrine. In the future we will be administering the epi pen as we have now learned of the importance of doing so.
2. At one point when we asked for help because my daughter, who is not at all dramatic or over reactive, felt her throat was closing. The PA shine the light of his phone into her throat and showed me that her throat was not closing. He then glared at her and told her, with an attitude, that if she wanted they could do an x-ray of her throat to prove to her that her throat was not closing. I then explained to him that since I am not a physician I did not know how the throat would look - maybe it closes further down, out of view, and asked him to give us signs to look for that would be concerning so we'd know. He then did that.
3. After going to the bathroom my daughter violently threw up in the restroom toilet. There was allot of vomit. The nurse then scolded my daughter as she flushed the toilet (thus flushing away my daughter's retainer) and told her "allot goes on in those toilets, use one of these" as she handed her a small green vomit bag. Perhaps the bag expands but the point is that she was in a situation where she didn't know it was coming and the toilet was right there. Like who WANTs to throw up in one of those?
4. Finally, when we were discharged paperwork was handed to us and no one so much as peeked at my daughter to see how she was. We were not asked or offered anything.
Told them what was wrong. Checked wrong side of body.. Completely baffled by the incompetence. Update. Repetitively told them this is what wrong. Being treated like I'm dumb. My nurse just had to sit down and was panting.. absolute insanity. May start a reality show.
Sat in waiting area with abdominal pain for over 2 hours and still haven't been seen.
Dad went in for a chemical stress test and died on the table... unbelievable after a half hour they took us back to see him they didn t remove the tube from his mouth made every excuse why it was still in there ... no explanation
Poor excuse for a hospital
I ve read more than one horrible review on this hospital
it's to bad that a hospital has only one person with a Tracheostomy in five years and they don't no nothing about one . DOCTORS AND NURSES DON'T NO EVERYTHING THEY SHOULD TO KEEP YOU SAFE!!!
Its 11pm at night and there is literally one lady in the women and children department doing all the work. The other four are sitting around gossiping talking about there boyfriends downstairs and quoting movie characters. All while, we have two young tired kids sitting here waiting quietly and patiently for there mother to get looked at. She got tripped by the dog and fell and hasn't felt the baby move since. You'd think these would be precious moments JUST IN CASE but instead they leave one woman to to do everything and she has different customers backing up. I dont care what your job is, in this case they should be helping. But they have no problem taking time out of there conversation to tell me I have to go sit in a different waiting room away from there mother with the kids so the other customers can sit down. Even though I already sat one kid on my lap and made room. These women are a joke. Except for the nice lady doing the paperwork.. save your self the bullsh*t and go to flint... believe it or not you'll probably get treated bettr.
My Mom was taken into the ER 3x in the last Month. 83 and it's the 1st time she has EVER been in the Hospital. She had Pnumonia and a few other issue.
Other then 1 nurse in the ER on the 9th and some jerk named SANDYMAN, (in the ER Feb 33rd. He thinks he is special cuz his DADDY is a respected Bishop in Flint) we have had excellent care. Everyone has been respectful as sweet to her.
I would never ever see a physician who is affiliated with this hospital. The worst medical staff I have ever seen. My sister and brother inlaw received the worse care and the entire nursing staff ignores everyone even the patient not all the same ones either this went on for days won't even help to direct u when lost this place should be closed .ASAP.
I should have realized there was a problem when upon arrival I saw three people with IV's sitting in the waiting room wrapped in blankets.... My husband who is never sick was having unbearable pain in his side and back and ended up at the ER at 5:00 am in the morning. The triage nurse was more like a robot and kept looking at the clock (shift change must have been close). We were told that there were no beds available to be seen until the others in back who were waiting for rooms were sent upstairs. We were sent back into the waiting room. While waiting a nurse or aid was calling out names then checking temp and blood pressure in the waiting area! After watching my husband suffer for close to 2 hours I approached the check-in attendant to ask what the delay was. I was informed that she had just arrived and that there were people who had been waiting for 7 hours that had not been seen yet and it would be awhile yet.. I asked what awhile was and her answer was that the RN's didn't start for another 30 mins and that there was NO ER Doctor on duty. She offered to ask for a timeline from the back and was told 5 hours to be seen. I couldn't see my husband being in unbearable pain and not knowing what the cause was and told to wait another 5 hours, maybe more. We left and went to Hurley!
I was surprised to see the low rating. My wife and I have both been patients at Genesis before and after Ascension. We found the ER responsive, the staff and nurses helpful, the in and out patient surgerys efficient and effective. Our doctors practice there and we trust their judgement. Five star.
The doctors an all the nurses are amazing!!!
All the employees are wonderful an extremely friendly! I will give all of them 100 stars
My poor mother went to Genesys last night by ambulance and arrived about 9:40p. She is older and has major health issues. Has had stroke, heart attack, has a pace maker, and is in stage 4 kidney failure. She could barely breathe or talk and was in severe pain!!!!!!!!! She was quoted a 5 hr wait time which is Absolutely Ridiculous & Unacceptable in itself but ended up waiting like 10 hrs!!!!!!!!!! Seriously she came in by a rig! Finally when she was seen they ran a few test and said it was A-fib which my mother has had and I assure you that wasn't the case last night. However, her discharge papers said flank pain ( which I've Never heard of and I'm an MA) apparently just a stupid way of saying side pain??!! Hmm...... Probably Not her discharge papers! Incompetence is a Vast Understatement for how this hospital is ran! I WILL NEVER SEND ANYONE there to be treated EVER!!!!!!!!! I'd rather take my chances with a veterinarian or chance DYING then EVER step foot in there Again!!!
you suck and you guys are a joke and 8 hour wait in the ER!!!!
Very unhappy with the staffing of this hospital. My mother was transferred there via ambulance after failing a stress test for a heart cath on Friday morning. It is now Sunday and they have done nothing for her except for "manage her pain" with IV meds. No heart cath yet! Today, Sunday, they are rerdoing her stress test, even though she is still having troubles breathing and having the same chest pain she was admitted for... I was just told she may not get results until tomorrow due to understadfing! And "weekend staff is basically damage control until Monday"... She is a cardiac paitent, that has seen a cardiologist ONCE in 3 DAYS!
A cardiac floor SHOULD NOT BE UNDER STAFFED!
The only reason it got a 2 is because of the private room she is in and the waterfalls at the front that make it look like a fantastic hosiptal...(don't judge a book by its cover)
My father came in with symptoms of a heart attack, which it ended up being, and they told him it would be a four hour wait anyways.
My grandma was here. How do u be under constant care for a month and noone realize she had a stroke the first week there???? Even though we've made multiple comments and she obviously couldn't move her right side. Horrible experience this is just one of many issues we had
Genesys doesn't even deserve this 1 star. I was in a serious car accident where I broke my back and had nerve damage in my foot. Upon arriving at the emergency room, only 1 nurse actually listened to my needs and actually thoroughly checked everything. The trauma doctor, Dr. Shapiro, is a walking joke. He was called in, took a peek at my back, and left. I had x rays done, but I wasn't allowed to see them. Instead, Genesys staff thought it was professional to draw me a picture on the white board to show what was wrong with my back (they said it was a 10% compression fracture). I was kept overnight in the emergency observation, but when I was transferred from the emergency room to the post observation room, I was thrown onto my new bed (my entire body was paralyzed from the accident). I was then told I was able to get up and do everything on my own. I would push the nurse button to get help (using the bathroom, getting something to drink, moving my tray closer to me instead of leaving it beyond arms reach) and I was met with an attitude each time. Throughout the night, the nurses started ignoring my calls but my room was right outside of the nurses station, so I heard them take bets on who would answer the call next. The next morning, when I was suppose to be released, I was suppose to leave with a walker and a back brace. Apparently no one in all of the departments I dealt with (neuro, ortho, and trauma) talked to each other, so each had completely different opinions. I went to the follow up appointment with Dr. Shapiro. When I met with him, he told me that I had to live with the pain. If he were to give me anything for the pain, I would end up overdosing on heroin. I was given lidocaine patches before, and was hoping to get more, but instead, he told me to get over it. He also checked me out, then asked if I worked out. I said yes, and he told me "Your back should heal in 6 weeks. You should do yoga to fix it". My kidney disease, which I was diagnosed by a KIDNEY DOCTOR, was brought up, and Dr. Shapiro told me I didn't have one. A TRAUMA doctor told me it was "highly unlikely I had this genetic disease". I was there for my back, not unwanted opinions about unrelated problems. A couple months later, I finally am able go get an MRI done on my back (which genesys failed to do), only to find out my compression fracture was NOT a 10% fracture. It was actually a 20-40% compression fracture. Overall, I do NOT recommend going to genesys. Go anywhere but there, and even if you're a level 1 trauma like I was and had no option but to go to Genesys, find a way to go there. Please, for the sake of your health, do not go to genesys.
** huge props to the ER nurse with the red lanyard, he was the ONLY one who cared if I lived another day.
Stay away from this hospital. Rude Doctors and staff that don t care about the well being of their patients. They do not care if your in pain. They will send you home the way you came. Do not let any of your loved ones come to this hospital.
Everyone has been friendly, helpful and informative. Grateful!
Avoid this hospital at all costs. Staffed primarily by Nurse Practicioners who act as glorified nurses who pretend they are doctors. It does not appear that they know what they are doing, and they are NOT giving good care. Callous, hardened and incompetent.
Like some one reviewed earlier, if it is not life threatening, then out the door. Go home. Suffer dog. With No explanation. They try and mumble some canned phrases to throw you off and hope you just stop asking questions.
I bet when we get our bill, they will have charged my insurance company the maximum amount allowable but only provided subpar services by low level, medical personnel.
What a joke. What a waste of time.
Should have gone to Royal Oak Beaumont.
Can t say enough about my recent visit to Genesys. I was admitted through the emergency room with severe stomach pains and Diarrhea (this was my 4th day). After a short wait they had me in the back taking blood and scheduling a cat scan. The results showed major inflammation of my intestines and lower stomach. After convincing me to stay the night I was seen in the morning by a specialist. After waking up, after I was briefed on my current condition and released.The next morning I received a phone call from the physician who performed the final procedure. Doc (Nate Landesman) he told me my condition was caused by a rare parasite He then walked me through the treatment plan and even called my pharmacy. After receiving the news my insurance would not cover my meds . $800 plus for a few pills he told me not to worry he would get me the meds. A short while later doc Nate called me back and told me he had the meds and asked for my address to drop them off. Unbelievable!!! Anyhow he drove to my house and dropped them off!! Never in 41 years on this earth have I seen a doctor who would do so much for a patient. During my visit to Genesys I definitely had some Frustration with some of my nurses, but after I brought up my needs to them in a understanding way, everything was taken care of very quickly. They told me the staff was working hard on a nother patient that was terminal and was fading in and out of life. I would say a little patience goes a long way, treat people respectfully and they will treat you the same. Hope this helps!
DO NOT use this emergency room.. Go to Mclaren.. My wife spent 12 hours waiting and when she left still no answers... Same thing happened to me years ago... Waited 4 hours then doctor said i had gas sent me home turns out my appendix ruptured... This place needs closed down... Doc mcstuffins would have been a better option
Don't come to this emergency room. They don't have any clue what they're doing. Waited over 4 hours, had to do vitals twice because we waited so long. They keep saying they're busy but there's very few people waiting. Not a good experience for an emergency situation. This hospital needs to hire a new manager. Patient needs are very obviously NOT urgent to these people.
Expect to spend several hours for the ER. Second time I've been here for an ER visit. First time took 6 hours before i even saw a doctor, even though I was extreme pain. Finally left after 21 hours because they still had no answer for what was causing my pain. Today I've been here for 4 hours so far without seeing a doctor. If you literally aren't dying, go anywhere else. I'm sure 3rd world countries have better hospitals.
Overall Great Experience. I love the nurses and the team of doctors that took care of me while i was a patient there for two weeks. would have given 5 stars, but my wait in Emergency was quite long considering my life threatening condition (I was feeling the life leave my body while sitting in the wheelchair in Emergency's waiting room, and their were many of people that had came in after me, seen and admitted before I was.) But over all I thank God for the the staff and team of doctors that saved my life and helped to council me during this rough time of my life. I have a long recovery ahead, and I'm doing well right now, Thanks to the staff of SICU and the nursing staff of the 2nd floor.
This place deserves a -5 stars. Staff could not be any more rude if they tried. Most uncaring place i have ever been. And i used to work in the medical field. Since this is the only hospital my Doctor is affiliated with, it is time to change doctors. I have been waiting over 5.5 hours. Told i am next in line, but that was over 1.5 hours ago. And noone else has been taken to the back. People have been released, but.......never again will i voluntarily walk into this place.
The emergency room staff has a total lack of concern for anyone there. The air was blowing so cold that the staff brings in coats to wear. My partner was in severe painand they did absolutely nothing to try and help. After 4 hours we walked out when they said it would probably be several more hours.
Had to go here because I accidentally overdosed on Tylenol. The staff here helped me stay alive and made sure I was going to be ok. The only reason this hospital has so many bad reviews on here is because people only talk about the bad. I've been in hospitals and around doctors a lot in my life and it's pretty rare to experience the kind of care and attention I received here.
I have had family here 3 times in the past year and a half. My mother in law seemed to receive good care in her two ER visits and stays. My husbands care was AMAZING. He came in to the ER having a heart attack and was in the OR getting a Stent put in within about an hour. He has made a full recovery and is much healthier, thanks to the staff that saved his life.
There were a few personalities we didn't care for, and the pharmacy didn't follow through with calling us for our phone consult appointment, but that was pretty insignificant in the bigger picture.
I checked my infant daughter into emergency because I was worried about her breathing. The only person not rude was the sweet triage nurse. Everyone else basically treated me like an idiot. She's the only reason I chose to give 2 stars instead of 1.
The ER here is a joke. Went in for severe abdominal pain for the second time. I had taken motrin (because that is what they told me to do the first time that I went in) and was still doubled over crying in pain. They would not give me pain medicine for almost two hours after I was taken back. I told them the issues I had last time I was in and that I was now seeing a specialist over an ongoing ovarian cyst issue and I believed it was this same issue. They took me in for an ultrasound to check for anything and told me I had no cysts and they could not find anything. They then discharged me with no instructions on when I should follow up with a doctor and no sort of pain medicine to ensure I did not end up coming back due to pain. I went for a followup with my specialist a week later and was told one of my cysts had grown to almost 8cm and I was going to need surgery in order to remove them. Big difference between the ER telling me I had no cysts and nothing was occuring within my body.
After knowing first hand .. Of 2 registered Nurses that are in the foster care system using this hospital for self gain and to violated hippa of the families they are involved with.. Id never recommend one living soul to use this hospital. Or a doctor whom practices there.. The corruption is sick and immoral to say the least! But that is only my opinion.. Pray God for justice.
Absolutely the worst hospital I have even seen in my life. I am a retired fire fighter and have seen many hospitals. First was the 3 hour wait time even though i came in with a possibile blood clot with chest pain. You had nurses sitting around without masks on in registration. Next when registration approaches me in the waiting room asks me if my name is xxxxxxx and if my birth date is xxxx I say yes but how do you know thats me if you gave me all the info. Major hipaa violation there. Next when triage begins the "nurse" is asking about allergies and keeps cutting me off and making me repeat myself. After I explicitly told her I have a history of DVT in my left arm and ask her not to put it in the crook of my elbow guess what... she puts the iv right where I asked it not be put. So when I finally got to a bed the nurse comes in to do history that's goes relatively smoothly and the PA talks and seems cool. Next comes a CT with contrast. During the scan as the contrast is being given the lines blows off and takes my IV port with it covering me with it. The tech then disconnected the line and goes right over my face dripping contrast all over my face getting some in my eye. Back to the room we go. Nurse comes in with asprin, I refuse it due to having IBD and she literally puts the asprin in the sharps box and get this pours the water in the box as well a total joke. Like who pours water in a sharps box? For the first time in my life I decided to go AMA. After that the whole attitude changed. Nurse comes back in to remove my iv and it seemed even that was difficult for her, so much so that after placing the gauze pad pinched my skin together and taped it that way. After I sign my paperwork and walk out the room, all the nursing staff and drs are sitting at the station WITHOUT masks on. If getting killed due to incompetence or catching covid is what you want this is the place to go. I will no call this place genocide. What a massive joke. I wouldn't even bring my dogs here and would rather go see a veterinarian than go here.
Expect to have a huge hassle dealing with paperwork after getting anything done here!
My actual experience (childbirth) there was great, good doctors and nurses. Since then I have had nothing but headaches dealing with the admin side.
My daughters SSN was never applied for and the billing department can not seem to handle billing my insurance. I have called at least 4 times and every time I am told they will bill it, then it doesn't get billed. Now I get an email telling me my account it going to collections. So another phone call was made today. How hard is it?!
I was told months ago that my daughter's name was updated, then told today that it was never done because I need to do it in person.
If it wasn't for this mess this would probably be a 4 start review!
I came to the E.R. with chest pain and shoulder pain due to an upcoming surgery. I spent approx 14 hrs there. I finally had to beg for something to eat because I was feeling faint. I left with no new information on my condition and in as much pain as when I dragged myself there at 4:30a.m. I was very dismayed at the lack of professionalism and lack of compassionate care.I also explained my stress over the loss of two family members 4 days ago. And my dismay over my upcoming lack of help after my shoulder surgery. She was a R.N.and could have cared less! The nurses acted like you were an interruption of their gossip sessions. Rude and callous behavior from people i went to for help.
I had to go to Genesys today to return a 24 hour monitor to my Cardiologist's office on the 3rd floor. I wore my mask, had my temperature taken at the door and rode the elevator up alone. So far so good, pandemically speaking. The elevator was fairly small with stickers on the doors warning that the limit for riders was 4 people. Also, stickers on the carpet inside to show the 4 riders where to stand to distance as much as possible. While waiting to ride back down to leave I was joined by a mother and daughter. Freaking out a little because of the small space and I've got medical issues. Then at the very last second, 3 chatting, laughing Hospital employees crammed into the elevator! And one wasn't even wearing a mask! Wait a minute, aren't these people aware of the current pandemic? And what about their own hospital policies? I scooted out as quickly as I could before the door closed me in with those self absorbed, inconsiderate people. I am still completely amazed at the actions and attitudes of those supposed "patient care heroes". We are never going to get through this if even the hospital workers aren't following the CDC guidelines.
Longest wait ever we have been waiting 5 hours my spouse is in extreme pain they don t care. I will never come back!!!!
My dad was Sen to the hospital Xi. June 2016, due to able not to breath and having hard time not able to walk. It took you guys two months to figure out why my dad couldn't walk. Then you finally do test to find out he'd had cancer. My dad never got t come home cuz he died I your hosp1ital of several compaction
I was treated with more disrespect and rudeness then I've ever experienced! From front desk to surgeon. With the exception of the Nursing Student the lack of professionalism is appalling. I plan on making a formal complaint!
I had a horrible snowboarding accident at mt holly an this hospital was the closest option I had. They took very good care of me all the staff an doctors were on point with my medication an my needs, food wasn't bad at all for hospital food. I enjoyed my healing here an I bless all the doctors an nurse's for the wonderful work they did on helping me, on a fast recovery.
The staff is very polite and professional. And while they can't make things happen any faster than they happen, they understand and work to make you as comfortable as possible. I was only here to visit mom or take her home and was offered refreshments on more than one occasion.
My mom told me that when she gave birth to me at the Genesys Hospital the Nurses and the Doctors were excellent. They treated her with care and respect. I don't know what it's like now but in 2007 from what i heard was the best Hospital in the state of Michigan. : )
I am a 52 year old with 2 previous major heart surgeries one 5 year's ago total aortic dissection repair due to Marfans Syndrome done. With a small aortic dissection still being watched by yearly CT scans by the surgeon Dr. Silver who is awesome. I went to emergency the other night, and was triage within 7 minutes. Then wheeled back into the EMPTY waiting area. My blood pressure was 185/110. The nicest empathetic person working there was Brian, the security guard.
All the other employees showed NO BEDSIDE MANNER what so ever. Luckily my tests were normal. However I would NOT RECOMMEND this hospital to anyone.
The immediate staff that greets you are rude and would rather talk about their personal life.
This place absolutely sucks! I would not bring my cat here!!! They said it is taking so long because they have no beds in Er,Because all the beds up stairs were full. So they have to put the ppl in ER. Waiting for my husband to come back from checking to see if the whole hospital was full to the point of putting patients in ER. I don't believe these liein ass bitchs. Every time the exit door opens I see open rooms. This place is a joke and the surgeon they are hooking me up with better not be doing it at this hospital cuz I would rather die!!!
My husband had an extremely expensive test done, which left us with a hefty bill. We made payments every month, only to be turned over to a collection agency. Apparently, we didn't pay enough to their liking. Our family will never use Genesys hospital again.
Just had our baby at Genesys. They most caring and compassionate staff I've ever met. From the doctors all the way down to the student nurses. Every single person there made sure that momma, baby, and even daddy was comfortable every step of the way
A special thank you to Nurse Lisa and Nurse Kay.
My wife was admitted on February 1st, 2019 due to having chest pains and other complications. I have to say that the cardiac care unit from the admission all the way to discharge was the most excellent care my family has ever received. My wife Sara Kiefer and I have been married 14 years and I thought I was going to lose her but all of the nurses and doctors reassured me she was not going to and time will tell. I am proud to say she is doing much better and still healing however I have my complete family back thanks to Genesys Ascension Hospital.
7 hours to be seen in emergency is an absolute joke! The worst ER ever! If you need help go to Hurley!
I had. Surgery there today on the sec floor. I was very nervous. All the staff . Was very. Caring and compassion. And did. Everything. they. Could to ease my. Mind. And comfort. Even gave me hugs. Letting me know. Evrything was. Gonna be. Ok. They was very. Quick and. On time for surgery time. The. Sec floor. Surgery. Team from the nurse. Band enthusiasm. And recovery nursery all was amazing today thank u. Al . For what u di . Fir. M . Today on easing my mind
If you're still breathing, assume they don't care and that you arent a priority.
Husband went in because he slammed his hand in a door and cant move it. The doctor was rude, made an educated guess as to what the problem may be, and sent him on his way.
Get it together. Patients dont deserve mediocre at best care because your staff cant handle the workload.
The ER front desk is staffed with rude incompetent people. The attending physicians in the back are just as rude. They are lazy and quick to discharge without a complete work up.
My grandson couldn't get treated for a damn broken nose . He was told . Yep..it's broken....and discharged. What a bunch of incompetent staff!!!!
If I could give a negative star I would!!!! I am in the ER with my Friend for the fourth time in a month for a simple procedure and a unheard of mistake on the part of the Doctor at this Hospital that turned into a deadly infection for her! They keep releasing her only for her to return even more sick then she was before! Nursing staff is unbelievably rude and violate patients rights! I am sitting listening to the Doctors and Nurses laughing and joking violate HIPPA as I write this! I went to patient relations and for a minute I thought she was on my friends side the last visit she was here , but when I called her to tell her we are in the ER the day after she was released she was defending the hospital! I m still waiting on a Nurse to help my friend. They have absolutely zero bedside manner so they dismiss her and give her the biggest attitude! THIS IS THE WORST HOSPITAL IN MICHIGAN!
I have been around the block a few times and had my fair share of medical treatment, if you catch my drift. But I gotta tell you, Genesys Regional Medical Center couldn't give a "Titsworth" of care. The doctors diagnosis, well, they work 60% of the time every time. Take it from me, go see Dr. Kenneth Noisewater. This place is a joke!
Woman at the front desk of ER looks like she hasn't slept in days. Tried to ask her what was going on, she LOOKED AWAY as I was talking and starting doing something else. RUDE. Don't go here. Go to Hurley or McClaren.
I was doubled billed for my visit. I was told it would be two weeks until I receive my refund. After two weeks, I hadn't received my refund, so I called. They told me it would be another 4 weeks. Four weeks later, no check, so I called, and now they are saying 3 weeks. They have been keeping my $425 for 5 months, and there's nothing I can do. My only advice for people out there is find another hospital.
Went in with my mother-in-law for miner surgery. When we came in we didn't know where to go. We went into the closest room, told them her name, and they loved her up to tell us where we needed to be. The nurses and staff for the surgery were very friendly and helpful. When The last shift ended at the front desk for outpatient surgery the nurse went around to the few people left to tell them what was going on in their families case, and what they would need to do or how to contact someone. I wondered around a bit, and they called my cell to tell me when I could see her. The doctor also talked to me after the surgery to tell me how it went, and what to expect.
The hospital is a nice facility, very peaceful and pretty. I was told the cafeteria isn't so good anymore by a nurse, which is sad because I've been in other hospitals where it was really good food, but subway worked. Over by pediatric there is a fish tank, and a kid table. It would be nice if they had a bit more to entertain young kids for family that have to bring their children or child.
They were running really behind. The surgery started an hour and a half later than it was supposed to. We ended up being there all day.
Grandmother went for simple surgery, contracted an in hospital infection. She came out in a body bag. I wouldn't send my worst enemy to this hospital.
I were at birth center 06/14/16 for 4 day's I had horrible nurse on my last day , her name is rollanda she's very unprofessional very rude !!!!!
Staff and nurses are great but not tv fuzzy and can't watch it please fix i am in room 4103 south bed B
Instead of calling the family icu nurse restrained my mom who is 84. No doctor order and no documentation. Nurses are lying about it happening. Restraint was left on the bed. Why was there a opened restraint package?
I was in the rehabilation unit for over a month due to a spinal cord injury. The staff and therapists were great. I worked primarily withSherry, Dawn and Sue and the way they worked with you made you WANT to get better. All the therapists had the same attitude. I would highly recommend their facility to anyone who needed occupational or physical therapy.
I used to believe in this hospital, but over and over again you have failed. When it comes to our children, I will not be quiet. A BP of 99/38 along with a fever of 103 and higher that has lasted 3 days, and been accompanied by tremmers, discoloration, severely painfull head, neck and. back should be taken serously not just sent home
Worse hospital and staff ever. Had a security gaurd removey iv after i sat there in the waiting room for 7.5 hours refused to give me test results and when i asked for a medical professional to do it they told me no deal with it.
This place is a death trap
My father was scheduled for surgery on 1/6/2020. They called late Friday night and said they would have to postpone until 1/7/2020. My mom took the day off work. They arrived at the hospital at 11 am. They got a call as they were getting off the elevator that they needed to reschedule until Friday, 1/10/2020. The place is a joke anymore.
My mom Patricia Harris passed away on Monday the 4th of November 19 .My family and I are so Impressed by the way the Doctors and nurses that took care of her the whole time she was there.We wanted to make sure you new how you all made things so much easier for us .Thank you so so much! From Charles Stroud and all her children and grandchildren, thank you, thank you, thank you!!!
I came in to er for high temp and abdominal pain. Worst experience ever! Nurses sucked and Way under staffed. Spent 10 hours there and an hour before leaving I finally got pain medication. Gallbladder attack with gall stones and kidney Infection. Sent me home with antibiotics and no pain medication. If you can choose a hospital do not choose this one!!!
I went to Genesys emergency on a Wednesday afternoon, in so much pain I couldn't function. I knew it was my gall bladder and I understand that tests need to be performed by actual Dr's. After several test I was told yes I had gall stones but they didn't think that was my problem!!! I was sent home at 2am having the worse pain of my life. I went to my family physician as soon as they opened Thursday morning. I had a hida scan on Friday which indicated no gall bladder activity at all. On Saturday I went back to the ER on the recommendation of my physician. I was admitted and pain meds were administered immediately. At midnight I was sent over for an MRI, I feel I should mention that I hadn't eaten anything since Tuesday it even hurt to drink water. Sure enough gall stones!! REALLY!!! Sunday was Easter so no surgery until Monday afternoon. I was pumped so full of drugs I was beginning to wonder if I would ever feel normal again. My surgeon was amazing and the nurses that took care of me in ER observation were as well. The actual ER was awful I had someone insert an IV in my hand that caused me pain for months after because of how the extremely rude nurse jammed it in.
I've been told several times that I'm a great patient I treat the nurses and the aids with respect and kindness, but I didn't received that in the ER. Hopefully I never have to go there again.
I was in a terrible motorcycle accident in April 2015 and they saved my life. ThankYou very much
Had my baby girl there in January and the staff was awesome!!!!!
Worst hospital i have ever encoutered, My wife was in this hospital for terminal cancer 3 times in last 2 years for stays of 6 days, 9 days, and 7 days. Never bathed in any manor except once when i threatened to leave and go to local news station. After me threatening the patient advocate i would go to local news, they were there to bathe her in 16 minutes. My 89 yr old father was in last week for 5 days and it was the same. While wife was in, Doctor in charge of her floor, cut her sodium meds in half against my arguments, next day she was in ICU. The food is garbage! Most nurses in my experience were very good, but they work 12-16hr. shifts for cost cutting measures to insure the C.E.O. gets the multi million bonuses. He was highest paid C.E.O. of any non profit organization a couple years ago. Profit rules all @ Genesys Ascension! If you value your health or a loved ones health seek alternative care!
Worst experience!!! Staff are ok not very friendly, waiting over 2 hrs to get my 15month son finger looked at after he sliced it open. Watched 4 people get help that came in after we did..this is ridiculous and I'll take the longer drive and go to Hurley next time
The Emergency room staff was horrible, uncaring about the patient and the and the extended wait time. When ask about the 1hour and 40 minute average wait time the people were rude and very uncompassionate. I wanted to go somewhere else where I could see a doctor and not sit in a waiting room and was told that if I left the hospital it was a Felony because I had an IV port in. Had the port removed, went somewhere else and saw the doctor immediately. This is the kind of service you will get if you visit this hospital. Beware!!
I went to the ER on 9-15-18 with sudden onset pain during running while training for a marathon. I was given an XRay and told I had pulled a groin muscle. My pain was so bad my blood pressure was triple digits too and bottom. I left the hospital and did all the things you would do for a pulled muscle -rest PT cross training. In January there was little improvement so I went to sports medicine at Henry Ford and discovered I had a broken pelvis which I had been making worse by RUNNING on it. I filed a complaint with the patient advocate office which the investigated. Now the results of the XRay were never dictated into my chart, a month later it indicated I had an XRay. Per the investigation they saw no fracture on the XRay. For the record I am a 50 year old, petite white female running high mileage -broken bones should be a strong consideration. That hospital stole six months of my life and cost me thousands of dollars. I would go to a vet before I went back there
I originally made an appointment here when I discovered I was pregnant with a few at-home tests. I called and informed them that I would like my first appointment there as I ve been seeing them since puberty. I also explained I would be transferring to Beaumont not long after since I live in the area. Now, maybe this was my mistake for not realizing that this would be unusual procedure.. however, I m not experienced in pregnancy protocols or hospital procedures. Anyway, they told me this would be okay and set me up with my first two appointments. Appointments I spent every minute of every day for five weeks eagerly waiting for to see how this baby was doing!!
Fast forward to five weeks later and an hour drive to the hospital and I m anxiously walking in to finally hear how things are progressing inside me. & this is when it all gets ugly. I am told by the receptionist that there is no point in seeing me today since I plan on transferring, and I explain that I ve already been told when I made the appointment that it would be okay! So, I was asked to give a urine sample. As I m walking out of the bathroom I see the recpetionist and another woman(nurse I assume) talking in another room and the nurse grabs my attention as soon as she sees me. Receptionist looks guilty and takes her seat back at her desk. Nurse tries to explain that it would be a waste of time and of no point to see me since I am transferring. I explain that there IS a point in checking the progress of this baby!! That s all I care about! I m so angry at this point I could cry but I was NOT taking no for an answer. So, they agree to take blood work. Well, I certainly regret that because the nurse sat me in the same room we had our discussion ... a room similar to a small conference room. She wrapped the band around my arm and went for it. No squeezing fist requests or stress balls to squeeze either. Then when she finishes my arm is bleeding quite a bit and she says oh, you re a bleeder! ................ I am white, my underarms are pale and my veins are incredibly easy to see. I have been told by nurses in the past how easy it is to take my blood. Well, I m walking out to my car and my arm is almost numb! I take the bandaid off to look and it s swollen and purple! She blew out my vein! So now I ve had a half- dollar sized purple bruise on my arm all week with a knot or bump inside. Awesome.
Also, I came to this appointment without insurance having gone into effect yet so it was prior knowledge i d be paying out of pocket. The only (so I thought) redeeming quality was the advice to call Quest and let me know before they bill me that I d be paying cash. Well, I call Quest and find out the exact opposite is true. You call to adjust the bill once you ve been billed. Simple mistake... not a big deal... but I ve been on the wrong side of these 50/50 shots the whole time.
Then I finally get the results of my blood work and I m concerned about my HCG levels. But did they offer any real explanation to ease my mind or tell me anything other than the range varies ?! Nope.
Super long story short..... I will never return to this hospital. I have heard poor things about them and always felt those were just isolated incidents. Now, I m the incident.
Unprofessional, miscommunicated, unapologetic, misinformed.
ER is a joke. Waited over five hours to be seen, only to be treated rudely by the person wheeling me to X-ray, and the nurse Jessica that thought she should be doing something better than being at work in a profession she chose to help people. Disgusting. Hire better staff.
My wife recently had our first child at Ascension Genesys. The nursing team is exceptional! My wife felt like their only patient over a four day stay. The doctors are caring and staff is punctual even when doing rounds. The team went above and beyond to make her and I (husband) feel welcome and answer any questions we had! 5/5 excellent. We will only be taking our new son back to Ascension Genesys.
Very busy ER on April 10, 2018
6 hours of waiting with first triage (be sure to bring list of health complaints ) Triage gives you about one minute to express illness. Then to the waiting room again for a couple hours followed by blood drawn, one blown vein and 2 more pokes before an IV needle was taped on followed by another 2 hour wait in waiting room.
Finally in ER room with a half compassionate nurse.
The PA was rude and vocalized with argumentation!
He goes out and returns with Doctor Ellis who is sick and coughing with NO mask! No infection control!!!
We are told our issues weren t serious enough for the ER.
After my sons IV needle is removed and his release papers are signed. Leaving, We notice 20 people all sitting in the ER waiting room with IV needles in their arms. One elderly woman seeping!
Release papers list medical symptoms to seek ER treatment immediately and they are exactly the ones my son went in with!!!
And now my son has the flu from the doctor!
To all the staff on the 3rd floor in the south wing, taking care of my mom Ms. Dunn. I am so grateful for you guys trying to make her as comfortable as possible. Very caring and compassionate with her. Thank you for everything you are doing. I am blessed to have you caring for my mother...may God bless you too
Thanks for caring so much,,,my mom passed away last night at that facility. You guys were exceptional taking care of her and allowing the family members to privacy as needed. May your staff be blessed not only on the 3rd floor but the 2nd floor, comfort care was exceptional
The Geneysis ER and the hospital of filled with incompetent staff, nurses and doctors and rude workers! After my mom died there from total neglect and imcompetence from a ground of supposed Lung Doctors who were clueless from one week to the next of what was going on. I even called a staff meeting to get answers and was told my mom would be walking out of the hospital. My mom died one week later! I will drive an hour or more to get to a reputable hospital and will never risk my life or any loved ones lives ever again going there. Rated at -0
