Flight Network

Super schlechter Kundenservice!!! Ich wollte gerne das Tickets meines Kleinkindes stornieren und meinen Flug umbuchen. Ich versuche dies seit über 5 tagen und bekomme lediglich die antwort zu warten. Ich wurde mehrfach auf die Fluglinien umgeleitet, welche mir lediglich mitgeteilt haben, dass ich mich an die Agentur wenden muss. Diese unternehmen jedoch rein GAR NICHTS!!!!! Ich war ewig in der Warteschlange um Kontakt aufzunehmen und auch mehrfach ewig im Chat um das Problem zu lösen. Mir wurde mitgeteilt dass sich eine Sonderabteilung um mein Problem kümmern würde doch ich habe weder eine Mail noch einen Anruf erhalten. Der Flug sollte morgen stattfinden und wurde bislang noch immer nicht storniert und geändert! Langsam stellt sich mir die Frage ob es sich bei diesem anbieter um einen Scam handelt! Finger weg!

The worst ever service. First but sure LAST time when i bought something.

DO NOT GIVE THEM YOUR MONEY! Due to covid my Air Canada Flight was cancelled from Toronto to Australia (The borders are closed). Due to this i have over $3000 of unused flight money with flight network. When I asked to book a flight from Toronto to Edmonton to visit family they said sure but the flight is only $400 you will forfeit the rest of the money. That is unacceptable! I paid you over $3000, let me use my money ! Also wait times on phones are over 3 hours, and most employees just transfer your call again. Be prepared for a lot of holding, waiting, and no help. I just simply want to use my money for flights, or get it back.

Flight Network good rates on their tickets from Calgary to India (Bengaluru) - but not too off from other sites. But, to my worst luck - I went ahead with flight network as the wikipedia says it is the second largest booking network in Canada. I paid and got a confirmation - was supposed to wait for eticket to arrive in my email but I checked my booking # on air canada booking status and it was booked so I didn't bother much. The next day I get an email saying the pricing I paid for was invalid and the ticket couldn't be purchased so I had to call back to book. I called back to book - 45 mins process - I didn't make any fuss, the price was $90 extra than what I paid the day before, but I went ahead anyway as the rep told me he gets live rates and he'll book it for real this time. I got a confirmation email didn't realise I had to wait for eticket (again!) as the rep assured its booked now. OK now 9 days later - I get another call from FlightNetwork saying they messed up again and they'll reprice and rebook for me again or refund. 9 days later! And I lost trust in them - they were pricing it around the same amount but I asked for a refund and booked my trip with BudgetAir for $350 extra since its now 9 days later. I can't express how disappointed I'm with service of FlightNetwork. I paid for all the baggage and travel insurance, etc through FlightNetwork but no point in going after them - but what good is it when my trip ends up costing me $440 extra after 10 days and a bunch of unnecessary stress. I wouldn't have posted this review if it was only once, but it happened to me twice for the same trip and they had the nerve to offer me to book for a third time! FlightNetwork should just quit the business when it can't process tickets at a normal pace. BudgetAir sent me eticket in less than 3 mins - and the same experience every other time I booked with different third party / airlines. Flight Network is the first and second time this happened with a flight booking in my entire life...I travel quite a bit - I take at least 10 flights a year for personal, and a lot for work (I don't have to book for work flights). This is bad!

Poor customer service! Flight got canceled and they were straight lying that the airline can t refund money , we can only get voucher! We called airline and they said they are ready to refund money any time ! We told FlightNetwork and now they were like yes they just changed policy . Again airline refunded money right away but these guys are telling us to wait 90 days to receive the refund. Don t ever go to them they are bunch of lairs .

Worst travel agency. 0 star for them. After holding the call for 2 hours if by any chance someone answer's they put on hold and cut the call. It happened 5 times now. Even the airline company can cancel the reservation this guys don't do it and keep the money. Very poor service. Don't buy tickets from them. They don't deserve any star rating.

Th e worst customer service ever! I called them to cancel a flight because we couldn't get the VISA on time. The cancellation policy in the ticket I have, clearly says that I am going to be charged a specific amount at the time of cancellation(any time) and can get the rest of my money back. The guy on the phone kept shouting at me that there is no cancellation policy on your ticket. I read the policy for him, but he just kept repeating himself in a very rude way. This is the last time I am buying any ticket from them.

I would suggest you book your tickets through the airline directly. Flight Network charged us $32 per ticket extra when they were tracking the fact that we selected the same flight a couple of times, so they increased the amount! They are a rip off!

Disappointed.. paid 180$ to be able to have a flexible ticket and make changes if needed, when the time came to change my dates and postpone my flight they wanted me to pay 450$ more for a change of dates..very upset for the lack of professionalism of the customer service and the incorrect information provided while buying my ticket... Waste of money, waste of time.

6 hour wait time on the phone, and they disconnect the call at 6 PM.

Zero zero zero Never again. It will never be worth any discounted price. They're a mess through and through

They cant help with anything. Better off dealing with airline u have booked with directly

Don't do business with FlightNetwork! stay away

Got trip cancellation insurance and had to cancel my flight as a family member had passed away. Was told I'd get my refund in 5-6 weeks. 8 weeks later and I've just been told it will take another 5-6 weeks to receive it??! Not to mention it takes a week for them to respond and no direct phone number. Terrible customer service, will never use them again. I DO NOT RECOMMEND!

Stay Away from them New Indian Stile Scam they still many because no transparency transaction no Information about option in fly like Luggage s and exactly amount in Final that scam in Currency. I don t even talking about poor English and unprofessional answers in questions .

Worst travel agent to book flights. They are pathetic in support and refunds. The mug people during this COVID-19 situation and say that its flights that provide refund not them. Dont spend extra money for their premium services it waste of money as they provide nothing incase of support. Worst flight booking site ever.

I was a regular customer with Flight Network i have referred many friends to Flight network, the customer representatives were always nice. I guess now Flight Network customer support contracted to offshore (India I believe) customer support is very very worst now. very rude nonprofessional customer service. very disappointed. not again with Flight network

Worst customer service! Hardly speak English. We booked tickets from toronto to Australia and at the toronto airport we found out we can t board without visa to China ! We had a 3 hour conversation with the customer service rep and we tried to stay calm and because of him we missed our alternate flight because he couldn t book a flight he had to go through 2 other departments. When we asked for a refund they said that it wasn t their fault and the proof was that we thanked the customer service rep !! Lol. Who knew being polite doesn t help

u charged more , so poor! i get my monet back i will rate again

The worst travel agent ever. They won't answer your call and they won't refund your ticket regarding covid19. I hope they will stop their criminal act soon

We have purchased tickets in August 2020 and due to the pandemic the airline cancelled the flight. The airline informed us that the funds were sent to Flight Network in mid November. It is now January 2021 and there is no sign of the money. We keep calling and the same answer it is being processed . We are starting to wonder if we will ever see that money. It is ridiculous that at a time like this they choose to keep money that does not belong to them. After this experience we will NEVER use them again. There is no chance to contact the Manager to discuss. They always say that there is no manager on the shift and that the manager will contact us back, but nobody does.

the trip to EWR was no frills, but coming back to MSP it was horrendous spirit charged for carry on $42, and when I got to Airport my bag as ripped twisted and no handle. A one trip use carry-on, the seats where hard as rock plus they have no regular water. My mother used to said be aware of low cost, because at the end you will spend more how right and wise she was. I will never use this company in the future

I have booked my ticket through FlightNetwork, which got Cancelled due to COVID-19. They informed me saying I can't get refund however I can rebook with same Airlines in future by calling directly to the Airlines. When I am calling the Airlines they are refusing me asking me to contact FlightNetwork.However flight network never responds.Anyhelp?

Pouring gasoline over a pile of money and lighting it on fire is a more sensible use of your money.

They give deals on perks but they mess with tickets. I booked a ticket and have to cancel right after few minutes and I didn t have full refund. They charged 56$. They charge for every thing unlike any other websites. I don t recommend this website at all.

FIRST and LAST time booking with Flight Network! I have spent HOURS and HOURS on hold trying to re-book a COVID-cancelled flight. When I'd reach an agent, they'd either put me on hold for hours more, or hang up!! I finally got through today to re-book -- the whole process, with holding for an agent took about 3 hours. I paid for my ticket, then got an email stating that I need to pay even more, or else they won't issue me the ticket. Never have I come across such unprofessionalism or lack of customer service! Go elsewhere!!!

No one answers the phone, are they still in business?

Stay AWAY AWAY! Customer service is horrible. This company should be closed. Don t book with them, don t make the same mistake that I made... I lost $1100. Pay more booking direct with airlines to avoid the headache. PLEASE DON T BOOK WITH THEM

Someone should start a class action law suit against flight network, the way they operate during a pandemic is beyond my expectation, white collar mafia. Been waiting for a refund since March 2020, After months of trying to get a hold of someone, they said I should have my refund between 10 - 15 Days, bit after 3 months still nothing and then they threatened to charge my card again if I was to dispute these charges through my bank. At this point eveyone deserves more than just a full refund because there causing alot grief to many people in such hard times. And businesses should be held accountable especially in this day and age, were in 2020 this fraudulent operation and business ethic are unacceptable. Maybe we have to reach out to the government, but something needs to be done, too many people suffering in such difficult times, as you can see from the comments. Quick update, it has been more than 1 year since these scammers have taken my money, and 1 year later still wasting my time trying to call in to get my refund. Visa is not willing to help as its more than 1 year. Not sure what we as the public can do in this circumstances.

DO NOT USE FLIGHT NETWORK. I booked a flight recently, and there was a pre-selected option for Baggage Loss Protection that I did not notice. When I tried to cancel (within 24 hours, as per their policy) the response was that this is non-refundable once the purchase is made. These guys are CROOKS

I have called them to find out there booking fees, holding line for more than an hour then disconnected this happened three consecutive days then I sent them an email even no response. Please do not use their services, you will only regret nothing else.

THIS IS A SCAMMING FRAUDULENT COMPANY. Complete tricksters and 100% dodgy. Do not do business with them. You have been warned. They completely wasted my money with no regards for anyone!

Worst customer service. Waiting time to get to talk to someone is insanely long. One time the rep hung up on me while I was trying to rebook my flight. Terrible booking and rebooking experience. If your flight get cancelled and you need to rebook you can only do through FlightNetwork (oh can only do by phone so good luck waiting to get to speak to someone) and cannot do it directly through the airline (which is understandable) but they'll charge you extra fee even though you've paid the FlightNetwork fee from your first booking. DO NOT ever book through FlightNetwork. It is not worth the headache even if it's slightly cheaper. If I can give negative star, I would.

Horrible. After they have your money they don't care. I spent over 2 weeks calling them and over 15 hours on the phone only to get transferred in circles because they didn't care or didn't know what they were doing. It was one of the most stressful times of my life. Always book directly with an airline. It might be cheaper at first, but if something does go wrong, the third party will not be there for you.

PLEASE DON T BOOK. Please do yourself a favour and book with a reputable flight agent or the airline directly. These people would say your estimated wait time is 15 minutes and not pick up for 5 hours. Worst customer service I ve experienced in my life. No matter how urgent your case is, or if you wanna make immediate changes or cancellations, forget about getting through to their unprofessional agents. And not to speak about the unnecessary fees that they charge. Please don t book.

I bought one ticket from this company recently. I am on hold more than 50+ minutes (still on the phone whiling writing review) for one query. This is very disappointing. Based on it, I am thinking whether to buy any ticket from this company ever. In retrospect, when buying ticket, the are very prompt. I think this company does not have the value of customer time and support.

I was put on hold for more than 5 hours, yet "your call is very important for us"

These guys are fraud. Don t waste your money and time.

Please read all the other feedback from others below. I do not recommend this site for booking your flight tickets. Poor customer service. Inaccuracies on every page regarding charges. Unclear refund policies. First and last time using this network.

Avoid booking with Flight Network! Used their service only to be told that the fare price had gone up after booking. Attempted to cancel the flight, I was charged with additional fees which were contrary to the airline terms and conditions. Having spent over an hour on the phone with a CSR, was directed to airline and back, only to be strung around again. Sent an email to their customer service and did not receive a reply. Very dishonest company and I would avoid if possible.

Due to this the circumstances that we are all facing, everyone knows all flights and booking companies are providing refunds and/or credits to people with booked trips in the upcoming time frame. seem as if flight network is dodging customer calls and emails. Please stay away from this website, I will be escalating this issue very soon but just want to make sure if I am the only one or there are others facing same challenges while trying to get our refund back.

Do not book with Flight Network, save yourself from being overcharged due to foreign currency fees (hidden fees). I purchased three RT tickets through their website from Canada to the US. When I checked my credit card statement, it turns out I have been charged more than the agreed listed and booking price. The prices were displayed in Canadian currency when I made the booking. The email confirmation that I received after booking stated that my credit card statement should show one or more charges that equal the total agreed listed price in my email confirmation. I do not understand why customers are subject to foreign currency fee when the prices were clearly displayed in CAD. Importantly, the applicable Ts&Cs are not clearly displayed or disclosed before customers actually confirm the purchase. I have booked with other Canadian travel websites, such as cheapoair.ca and expedia.ca, and whatever amount is advertised on their website is what you pay for (there are no foreign currency fees, etc). Therefore, I was under the impression that Flight Network operates the same way as the other Canadian travel websites, and the fact that the prices were displayed in CAD currency and FlightNetwork is a Canadian company! I decided to book with Flight Network due to its cheaper price at the time, but after seeing the actual charges I would have never booked with Flight Network. This is my first time booking with Flight Network and I feel that I have been cheated by their system and its lack of transparency. The prices were falsely advertised on their website. According to the Customer Care representative, their system recognized that I am a Canadian citizen and the fare had gone down a bit after the purchase was made. So the system, "in order to give me a better fare" & no exchange rates to be applied, voided the tickets & sent the transaction back to my card account in full. However, this was not the case, exchange rates were applied when they returned the transactions back to my account; hence, I received a much lower amount. I do not understand as to why they would refund me in CAD currency when my credit card was charged in USD. I was then subsequently charged with the new fare in Canadian currency without the exchange rates. For these reasons, I believe Flight Network does not operate fairly and cheats its customer by charging incorrect amounts and making transactions that do not makes sense.

Absolutely Flightnetwork is the worst travel agency that I have ever seen in my life. Not responsible for their services. If you want to contact them it takes more than hour waiting on the phone and even calling many times. Never book a ticket from flightnetwork.

Worst Service. I picked the right dates and their system changed it after the BOOKING so called them up and the agent is denying. They are Thieves. I have filed a Dispute. These people need to be caught for making free money out of customers. Update on 10-09-2018. All of a sudden you see now reviews with "even if the dates were selected wrong by the customer FN changed it for free plus one review say he got a refund in same day (5 Min LOL) " REALLY !!!!!!!!!!!!!!!!!!!!!!!

One the worst flight booking website. I've called them regarding the refund for the ticket which was cancelled on Dec 25 and still they are saying it's under processing. The airlines have agreed to provide with the refund and asked the booking agent to contact them when I contacted the airlines directly.but the flightnetwork is not following up the case nor replying to the emails I've sent even if they reply they say that booking id you've provided is not correct and if you reply to that email they will say to create a new ticket which will take another few months to get a reply. so pathetic booking service.

Worst Customer Service ever. They still own me money and won't let use my credit as I want in their flight. I wish I never book with them, but it's too late. For sure, I will never do it again and you should not too, just to save 20$, that was really stupid from me.

Terrible customer service, they keep transferring me to different departments and is not able to assists me in any way. representatives hang up calls in the middle after waiting for 90 mins.

DO NOT MAKE THE SAME MISTAKE I DID AND BOOK SEAT SELECTION AND CHECK IN BAGGAGE OPTION THOUGH FLIGHT NETWORK THEIR FEE IS 3 TIMES THE COST THEN BOOKING DIRECTLY WITH THE AIRLINE ITSELF. HOPEFULLY THIS REVIEW WILL HELP NOT GET RIPPED OFF BY FLIGHT NETWORK. OH AND YOU CAN ONLY WRITE A EMAIL TO COMPLAIN AND THEY RESPOND BY IN 5-7 DAYS AND TELL YOU THAT AS A GOOD GESTURE THAT THEY REFUND ME $25 THEY WILL ROB YOU BLIND BE AWARE

Due to COVID19 my flight was cancelled and flightnetwork gave me credit of that. But now I want to re book flight and they are not answering my phone calls. After waiting for around 2 hours, customer care executive picked up the phone and said they will transfer me to another respective department and then they put me on hold for another hour and a half and eventually did not answer it back. I called them more than 3 times and every time my call was not answered. This is highly unprofessional behavior.

Here I am writing yet another review, so after reaching my destination my husband and I fell sick and had requested to reschedule our December flights to January 2021. We made this request on Nov 23rd and till date (Dec 24th) we haven t received our tickets not only that they charged us $750 for the rescheduling fee. Neither do they respond on emails nor calls, every time we want our money they put us on hold for hours and remember we are traveling and we have to pay international calling rates. We have called twice at least every week since Nov 23 and emailed them. We are at our wits end and don t know what we could do but to buy yet another one way ticket. If there are any suggestions please leave a comment and never buy tickets from them. We faced health issues while traveling which cost us a lot and on top of this these scammers are taking full advantage of people s bad fortune!

This is one of the worst booking company that I have ever seen in my entire life .

During a pandemic where my wife and I have been out of work and trying to get back home to Australia before I become stranded with no visa and not able to work legally, our flights have been canceled and flightnetwork have not offerd any help and are not giving us a refund for a service we will not receive, have called multiple times and constantly get nowhere, very unprofessional would not recommend booking with to anybody unless you like stress and after the phone calls constant frustration. Crooked theifs

DO NOT USE THIS WEBSITE!!! This is a SCAM!!! This is the WORST SERVICE EVER !!!

I had used Flight Network in the past to book flights and had not encountered any issues until recently. I was not impressed with the customer service I had experienced while trying to rectify a flight change and have yet to have my emails answered with my feedback to my experience. I had booked a set of 6 flights and was notified that the airline had changed their flight schedule and that the original flight time would be pushed for 7 hours. I was given the option to call Flight Network and seek an alternative flight if I chose not to accept the later scheduled flight time. I did just that. I spoke to one representative who had suggested I take a connecting flight (longer travel time but ultimately have me arrive at my destination earlier) - after running this idea through with the group I would be flying with, we agreed on wanting to make this change. I called back to inquire about the possibility of making this flight change and was met with such poor attitude - Mr. Parker Ashokan, who I spoke to over the phone raised his voice at me multiple times and was extremely impatient and frustrated whenever I asked for clarification. I felt like I was being an inconvenience to him because I was inquiring about an alternative option - which they had initially stated I was in the right to do so. My flights were ultimately rescheduled and Mr. Parker Ashokan sent a confirmation email asking for any feedback about my experience. I responded and offered to speak to a member of the supervisory team to provide further details about my experience. I received no response. After a week, I followed up with another email asking for someone to respond to ensure that my initial feedback had been received. It has been over a month and I still have not heard back from any member of Flight Network. Left incredibly disappointed and ignored. I won't be accessing Flight Network again for any future flights.

If I could give this company a zero, I would. NO PRICE DIFFERENCE IS WORTH GOING WITH THIS COMPANY, I PROMISE YOU. save you headache, hour long phone calls. I ended up tripling my cost to change my initial flight, then they cancelled my flights because of covid and I had to pay the difference. Ive never had a worse experience with the many times I travelled and I promised myself, pay a little more working directly with the airlines than this company. STAY AWAY!!!! YOU'VE BEEN WARNED.

Wont honor my travel credit from a covid canceled flight at the advertised rate

5 hours on hold and even then zero assistance, giving one star because they don t have the option of negative stars.

Not a very happy feeling. Have booked my tickets and even though I selected the seats that didn't cost anything, i was charged for the seat selection. Spoke with customer care executive, who had a standard answer "out backend team will get back to you" Backend team replies after 3 weeks in an Email "you are charged because of seat selection". So bad in terms of communication. Next is I receive an Email that the seat I selected didn't go through the systems, so I won't be issued those seats. but, the money is not refunded. Will never recommend their services to anyone.

Never make reservations here. Never. I can not cancel it. I need to pay more than $ 200 for an unconditional change. I get it from two India. Call center. I call it 24 hours. I never give a phone call.

First time booking through Flight Network and will definitely not be using this travel site again. My experience with customer service has been horrible. Flight Network informed me that to cancel my hotel booking one month in advance, I would incur a 100% penalty fee for the booking - they stated that this is the hotel's policy and not their own. I then gave the hotel a quick call directly and an employee relayed that they had no such policy. She helped me put through a cancellation order with a $0 penalty to ensure I would be refunded the full amount. Flight Network - not a trust-worthy organization.

Worst thing I have ever talked to I have made the changes and they took the payment because I made changes and than they didn t make the change for the flight and I m trying to get a hold of them but they are not answering I m trying to talk to them one of them said he can see the payment went through and he can see there was supposed to be a changed on time and date But they don t know and they transfer me to aircanada which has nothing to do with this Please don t book with them.

BOOK DIRECT WITH THE AIRLINE! You can use this company to get flight information but you lose ALL ability to manage your booking! Pricing is the exact same with the airline and you have the ability to manage your booking NOT at the mercy of FLIGHT NETWORK! It is a SCAM of a company. They charge ridiculous change fee's higher than any airline. 5 Star reviews are from employees.

Scam! Website says you can purchase their Best Purchase Guarantee on the same day. But they DO NOT HONOR IT!!! They will keep your money and NOT refund your ticket as state on their website. I have a phone recording of their 'customer service rep' denying me my refund. Total scam! Use a trusted website. I will be reporting them to TICO and BBB

Worse travel agency. Called back 2 hrs after booking to cancel my reservation, the agent refused to do it even after paying for travel cancellation fee. Called back again to speak to manager and did not hear from them for two weeks to this date. Called again and the agent Mita was super rude on the phone and completely ignored my request. I will not recommend anyone to book through them. I am eligible for refund on my ticket which I understand does not have to be in full after taxes and airline fees but they are completely ignoring my request. Stay away!

Horrible wait time and customer service. They do NOT want to help you.

This place doesnt even put jam or sweetener on the table. I had to ask 3 times for more coffee! Sorry, going to a different location

There service is pathetic, please do not use them, they show you cheaper flight tickets to let you enter there trap !!! Once you are in .. They will provide you no services at all and fraud your money...

Horrible customer service. It's been over a month and they have still not contacted me after they overcharged me for a flight. I will never use their platform again.

Be careful booking. I booked a flight online as I do every year. I pay for priority everything to ensure a seamless travel experience. I also ensure to book months ahead. Recently I booked, and with only a couple weeks left before the flight, I received and email stating that my advanced seat selection would be cancelled due to double booking and that the fees would be refubded. I called to figure out the situation and was told that my same seats were still available but that it was going to cost me almost twice as much to rebook the seats. The said it was a computer glitch and i had no choice but to pay. This is a scam. I've never booked with flightbetwork until now, and I will NEVER book again. (They also refuse to allow you to escalate matters to a manager, and make you wait on hold so they can "transfer" you)

First and last using Flight Network. July 7, made the booking, 2 days later received the e-Ticket. I called them right away once I received my eTicket for name correction. My first name were appended with my Middle Name, no space in between while my passport has no middle name. July 11, send an email as they have advice me to email a copy of my passport and eticket to customer care service. Aug 6, I finally received an email from a customer service rep, offering me a $100 name correction fee which I have no option but to agree because my airfare is about CAD 1300.00. A very frustrating and painful experience.

As some of you have shared in your review, that fees from this travel agency seemed affordable, their customer service was a complete nightmare. On the day of my depature, I noticed that I had trouble checking-in online. It just so happened that there was a name error on my reservation, unfortunately I did not notice it until the day of departure. I tried contacting them immediately as the airline I was departing with, Air Canada, informed me that the only party who would have access to changing the error is the agency in which I purchased it from, Flight Network. With no response, and unable to reach anyone until 4 hrs later, I ended up missing my flight and paying for a greyhound to Washington as I needed to attend an important event. When I finally got a hold of them, I spoke with a few agents who s dialogue would change quite often. Each of them were telling me something different and kept having in me go in circles with suggestions that had no results. After going back and forth, I thought they would at least make effort to have me return home since I was returning with another airline. That became another problem as Flight Network kept claiming that they did not have access to change anything as it was too late. When I finally spoke to the apparent Manager, he asked me to document everything and he would get back to me after thorough investigation. Dear readers, I kid you not, he responded within the hour with a response he already made mention of on the phone. I have e-mails of him stating, an apology with reason as to why it s basically my own fault and responsibility. That I should have called them earlier and something would have been done. I was also challenged about why I still decided to go on my trip when I was denied access. I am not sure what that has to do with his concern, if I paid for it. But none the less, I have e-mails of proof that I am willing to share if any of you feel like you are purchasing from a great third party travel agency. After all the debates and frustrations, I ended up paying $680 to return back home, as both airlines received reports about my matter. I was told that they no longer have access My question is, if I carried proof of identifications, I spoke with agents 24hrs before my return date, why couldn t they at least try bring me back home ? Personally, it s evident that Flight Network chose to handle the situation at the convenience of their company and not in the favour of customer service. I kindly urge everyone to really consider all other 3rd parties before purchasing. It s better to pay an extra 15% to a company who will guarantee excellent customer service than to save 15% for mockery and lack of empathy. They definitely taught me how important it is, to not trust the system and ALWAYS double check your reservation or your itenary was to avoid this situation. I wish you all the best, please be carefully out there with whom and where you purchase ur ticket from. This was one of and the ONLY worst travel experience I ve ever had. It was really stressful and a waste of time.

***Cheating Site..... Don't Buy the ticket from the site..... Fake offer i Purchased the 3 ticket form this site and i given my credit card details. After that i received the confirmation email from this site. I thought every thing is right. But i am trying to take a boding pass , they said you don't have any booking..... o my god...... then purchase the ticket extra $350 from other airlines...... Don't buy..... Fake site. Don't buy..... Fake site. Don't buy..... Fake site.

Hi there if you are checking them out first b4 you book any flight with them you are very smart. I did not do that and had really horrible experience with them. Seriously there are many more online air tickets company with better service than them. Their 24 hours service is a lie ! No one is there to take your phone call. I tried calling them more than twice, no one pick up, the phone ring till its dead. Even when you email them with all your tickets details they dun bother to reply. The management is sleeping, so many bad reviews and they dun even do anything to improve.

I don't want to give even a single star. Poor customer service, they are just polite but they don't help you. Charged me twice and also overcharged me. I want my money back. never ever book from Flight Network.

This website does not even deserve one star. We had booked a ticket for my dad to go to Sri Lanka 2 months in advance with the layover being in Jeddah. The flight was scheduled to leave on a Saturday morning. The day before the flight (Friday at 5:00pm) I get a call from flight network letting me know that my dad needs to get a visa for his stay in Jeddah. I told him that he will not be leaving the airport or country, but the sales man said that he still needs to get a visa. I questioned his as to why we weren't notified two months ago when we booked the flight. I also told the guy that its 5pm on a Friday and everything is going to be closed. When I asked him what else we can do, he said that we have to cancel the flight and book another one. He said that we have to pay an extra $300.00 to cancel the flight. Honestly, I think they might have over booked the flight and needed more space because when I researched it, you did not need a transit visa for Jeddah. My family was very disappointed with this service, as my dad was going back to Sri Lanka after 15 years, and had a difficult time getting days off from work as well. In the end we cancelled the ticket from flight network and decided to buy a ticket through Whitehorse Travels for a flight leaving on Saturday afternoon. I would not recommend getting international flights from this website.

Pathetic Service. Trying to cancel my booking from past month and have not had any response back. You cannot get a hold of them. I tried 100+ times to call them. NEVER book a flight with them. I NEVER will

WARNING: Website is DESIGNED TO TRICK customers! See the attached pictures. Pic1. EACH optional flight service they offer appears in big, blue text, making it crystal clear that the service is optional, and showing the associated price. Pic.2 EXCEPT for the seat selection fee. With Air Canada, seat selection is free, so when buying my AC tickets on FlightNetwork's site, I never suspected they were charging me for this. The fee appears in small black text that can easily be overlooked, contrary to all of the other optional fees. Pic.3 EVERY honest online retailer shows you the final amount you're paying when checking out. NOT SO with FlightNetwork. They designed their website to hide the final amount paid when pressing the green "Complete Your Booking" button. This is intentionally deceitful and a truly disgusting business practice! Immediately after realizing my mistake (they show you the total paid AFTER you've paid it, NOT before), I called them. The two people I spoke with said there's nothing they can do, even though the flight selection fee is a fee THEY charge, NOT the airline. I sent them an email with all of the details of my complaint and the screen grabs above. I never got a response. What I DID get from them, is an email with a coupon code for $10 off my purchase... 3 hours AFTER I made my purchase! Companies that trick their customers through websites that are intentionally designed to fool and cheat should be boycotted. Especially since they refuse to own up to their trickery when a customer calls them out on it. Dear Flight Network, was this review and the loss of a customer really worth the $50 you tricked me into paying???

These are simply thieves stealing your money. If you do not show up at the airport..they will take all the money . Then they will ask you to pay extra 200 dollars plus tax just to pay back 300 out of the 1000!! I told them you already have 1000 take your money from there and give me 300..of course they won't.. just please book with the airlines themselves because they respect themselves.

***WARNING THIEVES ALERT***PLEASE STAY FARRRRRR AWAY FROM FLIGHT NETWORK!!! I had booked a flight back in March of 2020 with a destination to South America. The total price I paid for that ticket was $965.00CAD then Covid-19 broke out and trips started to cancel. FlightNetwork told me I had to pay $150.00 CAD to cancel my trip even though we were in the mist of a pandemic and it was out of my control. Moving along, after I paid that amount I was told that a voucher would be sent to me. I received a voucher months later after reaching out to them numerous of times and getting no response and pretty much nowhere. The condition of the voucher was that I had to use it before Dec 31st 2020 and here we are still in the the ongoing pandemic and where travel was prohibitted. Dec 2020 came along and I once had to call FlightNetwork to see what will happen with my voucher since I would not be able to use it in the time frame they specified. After long waits on the phone and being transferred from one person to another I was told that I had to contact Air Canada which I did!! Air Canada told me basically that FlightNetwork should know that AirCanada has extended everyones vouchers purchased on air Canada or a third party website to be used by March 15 2022. NOW PLEASE TELL ME HOW COME THESE MORONS AT FLIGHT NETWORK couldn't just simply tell me that information or BETTER YET UPDATE THEIR WEBSITE stating that your vouchers have been extended to a certain date. Now, lastly but not least, the time came for me to use my voucher to book another flight with a new destination. I had to fly to Vancouver for work so I decided to use my voucher, I call Flight Network and again long wait and transferred back and forth the customer service agent can't rebook my flight because something was wrong with the system. I call back the next day same thing again and this time the customer service agent tells me that his system TIMED OUT and I HAVE TO WAIT 24HRS FOR IT TO REFRESH!!! I could not believe this is how they deal with people and the system they have running. Called back the next day and here is the kicker I finally got to rebook using my "VOUCHER" with a new destination which was cheaper than the destination I booked the first time but now I HAD TO PAY AN EXTRA $455.00 CAD on top of the $965.00 CAD I paid for my original ticket. HOW DOES THAT MAKE ANY SENSE!!?!?!?! Once I was all booked I got a receipt for my ticket but no itinerary!! I HAD TO CALL ONCE AGAIN TO FLIGHT NETWORK A DAY BEFORE MY TRIP TO ASK THEM WHATS GOING ON WAITED FOR 1HR AFTER THAT GOT TRANSFERRED THE NEW PERSON TALKING TO ME HAD NO CLUE I EVEN HAD REBOOKED MY FLIGHT AND IT WAS JUST A WHOLE NIGHTMARE TO DEAL WITH. PLEASEEEEEEEEEE STAY AWAY FROM FLIGHT NETWORK THEY ARE A HORRIBLE COMPANY, DON'T CARE AT ALL ABOUT THERE CUSTOMERS, THEIR CUSTOMER SERVICE AGENTS DON'T KNOW IF THEY ARE COMING OR GOING, THEY HAVE NO CLUE ABOUT ANYTHING AND LASTLY THE FLIGHT NETWORK COMPANY ARE A BUNCH OF THIEVES. NEVER WILL I USE PLATFORM TO BOOK ANYTHING THEY SHOULD BE OUT OF BUSINESS.

Worst and reallly a big scammer web site...never had a bad experience...oh my god...they are big cheater and i dont know how this websites and this businesses still in a city... Any idea guys who is ready to take a legal action against them...

Added one star just to make a review , doesn't deserve that too... Was not at all helpful while booking ticket before covid and now during this crisis they don't even know the solution of how to use a credit. TERRIBLE EXPERIENCE! Customer support doesn't have same answers for helping their customers, everytime you call they have a different answer with a new explaination. NEVER EVER BOOK TICKETS THROUGH THEM!!

Please book directly with AIRLINE, FLIGHT NETWORK SUCKS. they are most expensive. save your money.

Stuck in the airport, due to changes that were made to my flight multiple times and the short layover... after waiting on the line for 50 minutes, someone picks up, and puts me on hold again, and I get disconnected 10 minutes later.

I recently booked a flight for a really good price with flight network. The booking went through and I received a confirmation almost immediately after. A few days later I received an email stating that my booking had been canceled due to an issue with my credit card. I followed up with my bank only to learn that there was absolutely nothing wrong with my card and that there was no record of the payment. Flight Network could give me absolutely no explanation for why my booking had been canceled and insisted that i book at the new price which was $300 more expensive than what I paid! Don't book with them unless you want to be cheated for a more expensive price. Worst experience ever!

STAY AWAY FROM THESE MORONS!!! The customer service reps are entirely inept in every way. They don't have a clue about pretty much anything and even give you made up and incorrect information. The most basic questions are a challenge for these people. Trying to claim the price drop protection money has been impossible so far. The first rep that I spoke to couldn't even locate my booking on their system using either my phone number or the booking confirmation number that was clearly stated right on the invoice that they sent me. Please do yourself a favour and book directly through the airline or a more reputable broker. Just terrible...

This company is a master scammer! Every person on the line is telling us different information regarding covid-19 policy. One person says we cannot change our travel plans to 2021 because it's the airline policy, called air transat and they said it's not true. After many hours, and speaking with many agents they have changed our flights to a date in 2021 but added some extra fees on top. Will never book through them again, beware!!!

Don't book with this incompetent and helpless comp. Once you purchase your ticket you are stack with it. Use it or loose it. Absolutely no help for cancelling trips. Anytime you want to change anything all kind of fees apply. Go straight to the airlines. I was supposed to travel to New York for Christmas from Toronto. Right from Pearson Airport I was denied entry to US, so I did not used any of the flights booked for this trip. I called Flight Network to cancel the return flight and get some refund for the first one. I got nothing. Just lost $500.

Booked at flight for 1600...rep called me back day of the flight and said the ticket price increased and I would have to pay 200 more if I want the ticket. Scammers

Cancellation policy is a trap, book through the airline. Booked a flight with them for Westjet to England then Aer Lingus to Dublin on the last leg. Because Aer Lingus does not provide refunds they are refusing to refund the WestJet portion too (so if i had of booked it through WestJet in the first place i would be getting my money back) Very frustrating.

Don't even deserve a one star to be honest. i've been waiting for my refund since july 2020. Now the customer service hang up on me, multiple times!!.....wow.

Say no to this website, 3.7 star rating I am 100% sure it's paid reviews perhaps they don't deserve single star rating. My honest review-they will treat you like a customer until you pay, afterwards, they will change the flight schedule without your consent if you tried to call their customer care number 24x7 busy emailing it's a joke.

totally scam i bought my ticket. they cancelled it and email me a whole new ticket with a wrong destination. I tried to email, called them up and explain the situation but all they try to do is running away from you and make you call the airline yourself... Still waiting for my resolve with the flight.

Totally a scam. Don't buy tickets from them. They charged me $500 dollars for seat selections and can't be cancelled. You won't be able to know how much you are going to pay before you book your flight.