As some of you have shared in your review, that fe...

As some of you have shared in your review, that fees from this travel agency seemed affordable, their customer service was a complete nightmare.

On the day of my depature, I noticed that I had trouble checking-in online. It just so happened that there was a name error on my reservation, unfortunately I did not notice it until the day of departure. I tried contacting them immediately as the airline I was departing with, Air Canada, informed me that the only party who would have access to changing the error is the agency in which I purchased it from, Flight Network. With no response, and unable to reach anyone until 4 hrs later, I ended up missing my flight and paying for a greyhound to Washington as I needed to attend an important event.

When I finally got a hold of them, I spoke with a few agents who s dialogue would change quite often. Each of them were telling me something different and kept having in me go in circles with suggestions that had no results. After going back and forth, I thought they would at least make effort to have me return home since I was returning with another airline.

That became another problem as Flight Network kept claiming that they did not have access to change anything as it was too late.

When I finally spoke to the apparent Manager, he asked me to document everything and he would get back to me after thorough investigation. Dear readers, I kid you not, he responded within the hour with a response he already made mention of on the phone. I have e-mails of him stating, an apology with reason as to why it s basically my own fault and responsibility. That I should have called them earlier and something would have been done. I was also challenged about why I still decided to go on my trip when I was denied access. I am not sure what that has to do with his concern, if I paid for it. But none the less, I have e-mails of proof that I am willing to share if any of you feel like you are purchasing from a great third party travel agency.

After all the debates and frustrations, I ended up paying $680 to return back home, as both airlines received reports about my matter.
I was told that they no longer have access

My question is, if I carried proof of identifications, I spoke with agents 24hrs before my return date, why couldn t they at least try bring me back home ?

Personally, it s evident that Flight Network chose to handle the situation at the convenience of their company and not in the favour of customer service.

I kindly urge everyone to really consider all other 3rd parties before purchasing.
It s better to pay an extra 15% to a company who will guarantee excellent customer service than to save 15% for mockery and lack of empathy. They definitely taught me how important it is, to not trust the system and ALWAYS double check your reservation or your itenary was to avoid this situation.

I wish you all the best, please be carefully out there with whom and where you purchase ur ticket from. This was one of and the ONLY worst travel experience I ve ever had. It was really stressful and a waste of time.