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First time booking through Flight Network and will...

First time booking through Flight Network and will definitely not be using this travel site again. My experience with customer service has been horrible. Flight Network informed me that to cancel my hotel booking one month in advance, I would incur a 100% penalty fee for the booking - they stated that this is the hotel's policy and not their own. I then gave the hotel a quick call directly and an employee relayed that they had no such policy. She helped me put through a cancellation order with a $0 penalty to ensure I would be refunded the full amount. Flight Network - not a trust-worthy organization.

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